Terrible customer service - kept stopping my transaction to help other customers. Scolded me for standing in the wrong place at the cash register. Would NEVER go here again and would NEVER recommend this place to a friend. I've heard that he has treated friends this way as well. Very unprofessional and impatient.Alicia O.
Customer Reviews for Oaklawn Car Wash Inc
(U-Haul Neighborhood Dealer)
Cranston, RI 02920
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 3:30 p. m.
- Dom.: 8 a. m. - 11:30 a. m.
- 10/2/2022: 8:00 a. m. - 9:00 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have had several excellent experiences with the uhaul venderAnthony A.
very good customer servers van was very clean had no problem with getting the van. do too ordering on phone,Manuela F.
Smooth transaction awesome customer service and well maintained equipment not to mention very fair rental rates!Anthony A.
It was a nice ride and Maria was a peach very very nice person thank youdonna S.
The engine had no oil which is dangerous. So I would say to make sure each truck has oil in it before giving it to customers. So they don't have to scramble to find a UHAUL location near the location they are if something bad happens when their driving. Such as burning smells and dash lights that says need oil. Since roadside assistance is not always roadside assistance .If they can actually come to your location not to take hours to do so .Virginia C.
El cliente no dejó un comentario.steven P.
All goodCarlo C.
El cliente no dejó un comentario.sarah N.
El cliente no dejó un comentario.Alaina M.
El cliente no dejó un comentario.Gina D.
My issue was not with either location, but rather with Uhaul itself. I did not receive the truck I was guaranteed upon making the reservation, nor was it in the location promised. Instead it was several miles away, and the hours were not made clear over the phone, so when I rushed to get there the branch was closed. I wound up getting my truck more than 24 hours after my initial reservation. Uhaul should not guarantee what it cannot deliver on. Throughout this process I requested to speak with a manager several times and was told that they were either not in the office or they would call me back, which never happened. I have only ever had good experiences renting from uhaul, which is why it was such a shock to have such a miserable experience this time.Anton S.
nice honest people>james P.
El cliente no dejó un comentario.Frederick S.
El cliente no dejó un comentario.shawn C.
complete trailer hitch missing. location was understaffed,had a 45 min. waitJohn J.
Excellent serviceerica N.
The people from the Oaklawn Car was were awesome to work with. Of I have to rent another truck in the future I will be sure to come back here!gerard C.
The staff at Oak Lawn Car Wash was very helpful and pleasant to deal with while renting the vehicle. Would recommend them for anyones rental needs.doug S.
They are great business peoplejohn N.
El cliente no dejó un comentario.Heath K.
Not only did I have to pick up the auto transport miles away at a different location, the tires on the tread were non existenceKayla C.
El cliente no dejó un comentario.Robert R.
The equipment was missing the appropriate straps. I had to purchase my own to ensure safety.Micheal B.
Nothing, everything was perfect!david D.
El cliente no dejó un comentario.David P.
Maria was fantastic. She was very helpful and helped me to extend the rental of my truck even though she was not the drop off point on my contract.ross T.
The guy who gave us the truck wasn't overly friendly.Amy G.
Give Maria at the front counter a raise for her customer service.Samnang M.
Great customer service very satisfiedclifford M.
El cliente no dejó un comentario.richard V.
The van wasn't parked where the app said it would be, but otherwise the experience was a smooth transaction picking up and returning the vehicle. The no contact system worked great, even though it took some time having to take so many pictures and make sure everything was okay!Alfred D.
El cliente no dejó un comentario.Danie L.
MarÃa is very professional and friendly. I highly recommend this place. Oakland car wash and uhaul.Antonio E.
El cliente no dejó un comentario.Tony R.
This location seemed better organized. The trucks are positioned to make returning a truck as well as driving off the lot easy. This was also my preference for a pick up. But, the equipment was not available.Daniel L.
What an easy process from ordering, picking up and dropping off the 17 foot truck! Thank you Maria & Ronnie Charlie Shadoiancharlie S.
El cliente no dejó un comentario.Scott L.
the online check in and out is ridiculous. would not take pictures checking in or out .steven C.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.ericka A.
nothing I can see, very easy, fastlarry M.
On line check in was not easy and customer service desk employees kept hanging up even though I hadn't finished the check in process so I had to call back numerous times.Kevin P.
El cliente no dejó un comentario.daniel M.
El cliente no dejó un comentario.Dennis G.
El cliente no dejó un comentario.David E.
El cliente no dejó un comentario.Markus J.
El cliente no dejó un comentario.Judith R.
El cliente no dejó un comentario.Ryan R.
El cliente no dejó un comentario.heath K.
Went smoothly and best customer service ever!!anthony B.
Oaklawn car wash is a great place to rent. The staff is friendly and knowledgeable and make it very easy for you.Michael W.
This location was excellent, friendly and very helpful. I do have one final comment. I had entered a $200 gift certificate when placing my order. After receiving emails, with final payment information, it appears that the gift certificate was never used. I would like that $200 refunded. It was a gift from my kids and I don't want it to go to waste. GraciasJanet P.
Maria makes the whole renting experience positive. She's a joy to work with!jacog G.
El cliente no dejó un comentario.Ravindranath C.
The experience renting the U-haul truck was wonderful. I had purchased moving labor on the U-haul site and the people backed out 2 minutes before they were scheduled to arrive. I will not try to hire moving labor through the website again.Diane R.
El cliente no dejó un comentario.Yosaif L.
El cliente no dejó un comentario.Masood J.
Very disappointed â˜¹ï¸â€¦.. I didn't even take the truck out the parking lot and they added a mile, I wasn't able to used because I could find any one to help me with my project and the person who tuck care that place treated me like a piece of trash ( a man, not Maria ) he even doubts about my HONESTY thinking that I was taking the truck away without paying VERY PAINFUL EXPERIENCE I believe that all situation was related to RACISM. I NEVER WILL RECOMMEND THAT PLACE TO ANYONE brigida W.
El cliente no dejó un comentario.james J.
The self-pickup and checkout was a nightmare!Daniel M.
GREAT from beginning to end!! Thank you!!Holly M.
Everything went well!! Thank you to Maria at the Oaklawn Car Wash where I picked up & returned the truck! Very Pleasant and Professional! Thank You AgainJoe Z.
The people at the counter were extremely helpful.ronald C.
Professional and Courteous!ralph C.
El cliente no dejó un comentario.Danielle B.
The process was good. I enjoyed getting my car through the online process. However, if there was one frustrating part, it was that the website crashed on me multiple times. It wouldn't let me go to the next page without an error. It took me about 45 to an hour to get my truck. Otherwise, easy and helpful experience. Gracias.Martin Y.
Efficient, courteous and honestRodney C.
Maria was friendly and very professional. Great customer service. Will definitely do business with this location again.timothy P.
El cliente no dejó un comentario.mark D.
El cliente no dejó un comentario.Matthew F.
The UHaul app did not work properly on my android cell phone. The pick-up process required I take a selfie; the return process required I take photos of Mileage and Fuel Gauge. The UHaul app did open the camera, but then each time I took a photo, I was returned to the UHaul app HOWEVER the "Continue' button was not hilited and the only option was to "Take a Photo". I later located the photos taken through the UHaul app on my phone (not in the photo directory however). So the UHaul android app fails immediately after the photo is taken. One other annoying aspect of the app, for the login, even though I check "Remember me", it logs out of the app way too soon / often; requiring the user to re-enter userID and password too frequently; the UHaul app should remember a new login from the same device for at least 24 hours. THe UHaul app has tremendous promise once the bugs are fixed.Rodney A.
Amazing experience! Thanks Maria!Donald S.
I was very pleased with how clean the truck was and the availability of the truck..I needed the truck for an extra week in a half and I had no problems what so ever.i would highly recommend Oaklawn car wash for uhaul rentals.ron H.
El cliente no dejó un comentario.Noereem M.
Great experienceGabriella C.
Location was outstanding. Staff was super friendly and vehicle was exactly what I needed. Nice work.MARK P.
El cliente no dejó un comentario.Davis T.
El cliente no dejó un comentario.joe H.
The people are great service is great trucks are great and have been a repeat customer over the yesrdGreg D.
The mobile U-Haul site froze on the terms and conditions page and Iw was unable to get to the next page with the combination to access the lockbox for the truck key. Thankfully, an employee of the pick up location was there and able to open the lockbox for us.Scott C.
Pick up was scheduled at 10 AM. I had to call local dealer to find out. UHaul Central called me at 9:51 while I was driving to location I had called, against the law to talk on phone while driving here, did not take call. The local dealership told me where pick up was, half way across State. They only told me time not location when I called day before. Lucky to be in RI. Not very organized.Charles C.
El cliente no dejó un comentario.frank M.
El cliente no dejó un comentario.john K.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Jeanfrancois L.
Excellent servicejoanne B.
Noting very professionalAlejandro D.
good parking area to leave my vehicle for the day, pick up on Sunday using 24/7 app. but counterperson Maria at this location car wash was a big help, came prepared with a broom to sweep but the truck was clean, dropped off after hours using the cell app, to verify miles, fuel tank level, and condition of the truck, got the bigger truck to do one trip and free up family who helped to get home to watch football game,michael M.
El cliente no dejó un comentario.Michael S.
Was very easy and quick to do. They were very friendly and helpful. Took no time to go in and pick up truck. Easy in, easy out.Michael L.
I attempted to pick up/drop off my rental using the U-Haul app. This approach was a complete disaster. I couldn't reset my password despite multiple attempts. If it wasn't for the service from the folks at oaklawn car wash I am not sure it would have been a successful transaction. Furthermore, I got a message from U-Haul a day later indicating my truck was never returned after returning it at 1:20 PM the same day of rental. When I called per request of said message the service rep had not clue that my rental was returned the same day it was rented.James B.
El cliente no dejó un comentario.Javier A.
U-Haul is the best thing happening I have no complain at allAntoine A.
Extraordinario servicio al clientevalerie D.
Oaklawn Car best & easy rentals& car wash in R.I. Thank you so much again for everything Maria , I appreciate you very much 👍🙌🙏â¤ï¸🥰LORI D.
Friendly, helpful and knowledgeable staff. Would recommend this location for U-Haul rentals.Mark F.
El cliente no dejó un comentario.david D.
Windshield wipers stopped working during a rain storm. The radio also stopped working.Kevin D.
El cliente no dejó un comentario.Nicholas A.