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TERRY C
Customer Reviews for Oakhill Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
location listed as oakhill self storage but trucks stored at OCR was confusing and added time to my pickup. The app was confusing and cumbersome at times.
Seth LWhen I picked up my rental there was a couple cardboard boxes opened and layed flat on the floor. When I dropped off the trailer I took everything and left the trailer just as I picked it up. Not happy that the drop off location charged me 20 because it wasn't cleaned and I will be fighting it
Gordon WLeanne was most helpful and knowledgeable, above and beyond job description. Keep her!!! Thank you , Tara L Buckley
tara bWasted half a day standing there just to rent it then lied about the deposit just to get me to rent it extremely unhappy and will not be using your services again !
allen vEverything went smoothly very pleasant exchange
CARRIE TRented the vehicle near to where I was moving, Duncan called and offered a vehicle in Truro and Bridge water, so I had to call my son to confirm, called back and staffs, Olivia, Mathew, Eric, were very unprofessional, (rude) and Mathew handed up on me, and Eric said they were in Toronto and the Manager, Stephan, I believe, when I explained the push around I was getting, he kept saying he wasn't there and he don't know what went on, all your calls says it's recorded, l would have loved for the Manager to take accountability for the poor customer service including the Manager, it took more than 4 hours for the Manager to get back to me, it was a hot mess, it shouldn't be this difficult after people is already stressed in the moving process, and to be clear this issue was with the schedulers
Beverley HDon't send a customer on a transcontinental trip with bald tires!
Andrew NThe U Haul organization needs to have better service for the Atlantic provinces and have better policies for communication and documentation. Receiving multiple, conflicting calls and having reservations cancelled and changed weeks after being made is not good business. Don’t recommend.
Ilse HI was charged an additional $80.39 for a trailer I rented and returned within 4 hours. I still haven’t received the refund I was promised. This location has no cell reception with bell, and so it’s impossible to approve the pictures of damages on the rental without driving off the premises.
John KNo improvement needed. In fact I was able to get a smaller trailer that suited my needs better. Staff was very helpful.
Rendell PWhen we got to the drop off location, it was not the right location. There was 2 different addresses on the door. We had to drive around looking for the right drop off location.
Shaun MAmazing customer service. Leeanne is top-notch and always makes you feel welcome and important as a customer. She is very quick, helpful and knowledgeable to get the right piece of equipment for your needs.
Mike DWhile i admit i left a few leaves and a little dirt in the trailer, it was by NO MEANS CLEAN when i received it , so i dont think it's fair that i was charged a $15 cleaning fee.
Terry WThe drop off location was on U-Haul Moving & Storage of West Oakville 1296 S Service Rd W · (289) 243-0072.
marcelo mThe store really was clean. The staff were helpful and the return was super quick and easy.
Abigail EI returned my rental to this location. It was after hours so no one was there which is fine, however, there is little to no cell service available so I was an unable to complete my return through my mobile device. Doing a mobile return should NOT be available at this location.
Debra NI ordered a furniture dolly on line. When I arrived, it wasn’t available. I was able to borrow one from a friend, otherwise I would have been in a difficult situation.
Bryan DGreat rental & Customer Service was fantastic!
Mark SUnfortunately, this experience with U-Haul was horrible. I used them before with no issues, but there were many problems and inconveniences with this rental. I am a father who helped my daughter with her one-day move in her local area of Chester. She made all the online arrangements for the rental of a 15 foot truck and the pickup time of 9 AM and drop off at 9 PM. She hired help for the move which could not be changed. My daughter arranged payment online and when it came time to pick up the vehicle in the Oak Hill (Bridgewater area) there was a problem at that site with communication via the internet. It was discovered that this was a common problem, but they expected things to be done online. Fortunately, we located the person who was representing U-Haul in the area. She was excellent and she helped us through the process. It was at this time we discovered that a U-Haul representative had cancelled our reserved 15-foot truck and another one would not be available until 3:30 PM. This was impossible for us because we had to load and deliver the items to her new place earlier. The U-Haul gave us a larger truck which was 26-foot, much larger than any truck I drove before, but we had no choice since nothing else was available. U-Haul made it sound that they were giving us a deal, but they were not because of the stress of driving a larger truck on the roads when I was not accustomed driving such a large truck. Furthermore, my daughter had requested 3 dollies and none were available. Also, no blanket covers were provided for protecting furniture. As I drove the truck I was nervous and had to be extra cautious due to the narrow streets in the area where my daughter lived and the place of delivery. It took several attempts on a busy road to back into my daughters driveway for packing, as well as a problem getting into the delivery location due to the size of the truck. I was stressed out and upset I was placed in this position. If any vehicles were parked on the street at the delivery location, I would not have been able to get into the driveway for unloading. I could not believe that U-Haul would only give a 1/4 tank of gas and not a full tank when we received the vehicle. This became a problem having to fill it up later as close as possible to a 1/4 tank. Normally, one receives a full tank of gas and when you return it, you refill it to a full tank and the process is simple. It makes it very difficult to estimate the amount of gas at the gas pumps. Overall, the rental was a nightmare and the company should have remained giving a full tank and then the customer leaving a full tank. Many problems occurred that did not make the experience a good one. This is the reason a gave a poor rating and if there was a rating lower I would have given it. I only wish I could have given an excellent rating, but I call it as I see it - at the lowest level. The only good thing was the lady who served us was very good and without her we would have been in a much worst situation. She sympathized with us finding out the vehicle change at the time we were ready to receive it and no sooner.
William KThey had multiple people standing around working, but no one was able to assist me with the uhaul drop off so I had to wait over 20 min - then all they did was take my key. Should have more people trained to assist with this service. Also, I told them it was a drop off so of all they did was take my key, why did I have to stand and wait for someone to assist. Was rather frustrating
Alanna BI find the U-Haul computer system cumbersome and time consuming. I feel bad for the employees and would hope it could be streamlined to be quicker and user friendly. The business and and employees are great.
GREG SCustomer service at this location is one of the worst I’ve ever experienced
Vanessa ZThis location closed years ago and yet you still refer to it. Moving day is a big deal and this wasted time trying to find the truck. I was over charged for the truck use and now I am trying to contact a human who will refund the money back on my credit card.
Brian NThis location is functional. The hours require planning ahead. No concerns.
michelle nSame comments as last week's review :-)
Niccolas cNothing. Everything was great.
Niccolas cNothing at all. Keep doing what you're doing!!!
Niccolas cgreat service!
Ivan BJonathan delivered excellent service. Truck worked great.
kim wBe clear on ball dimensions required.
Ron DI called two days prior to pickup, just to confirm I’d have a truck. Reiterated that I was picking up in Bridgewater…only to show up in Bridgewater on pickup day and find out the truck was in Oakhill. Very frustrating. However, the lady working the desk was a delight, and the truck was excellent.
Neil HThe location was excellent. The staff on location was excellent. The overall experience was below standard. Despite providing detail to the customer service reps (1-800) as to my task of having to transport a fridge from location 1 to location 2, I was given an option that had no ramp thus potentially having to vertically lift the fridge from the ground onto the deck of the truck. This was caught by the staff at OCR. Then being permitted to rent an appliance dolly that did not exist at this location. With the exception of the women at OCR who worked with me to resolve issues I am now less likely to recommend U-Haul to others without telling them the problems I experienced. “Word of Mouth” is and can be very harmful to any organization. Thank you OCR - Oak Hill Nova Scotia foe exceeding were others failed.
Ken WKim was very polite, personable and professional. The trailer was the perfect size and well maintained.
Niccolas cKim our associates was fast knowledgeable. Had the answers She is and will be the one at OCR to go to for U-Haul Rentals. Great customer service. Thanks again.
Ron BExcellent service!
LISA MThere is no cell service at this location which made it very difficult to leave the truck after hours and I did not want to get charged for an extra day. The personnel in Oakhill the next day were friendly but they could not access my information or receipt. I was told that I would get my $100.00 deposit back but this was not returned due to mileage. I found the check out process very difficult and confusing. Staff also seemed unclear and confused about my situation.
Heather PNothing you are doing great staff is top notch
SHEILA MI had 2 issues. I was told that there was a dolly in the truck. When I got the truck home there was no dolly so I had to drive back to the pick up location to retrieve the dolly. Second issue was when I went to load the truck there was a significant amount of water in one corner of the back. I had to get towels, mops etc to clean it up before I could put anything in it. I've spent a lot of money with u-haul in the past month (with more to come) so I expect better.
COLEEN KThe cell service at the drop off location is non existent so you need to use the buildings wifi network. I dropped off after hours (around 6:30 pm) and almost had to be standing at the front entrance to get any wifi. With needing to take pictures of the gas and milage, the interior cab and the box in the back separately it made for a lot of walks back and forth between the truck and the building in complete darkness. The lot was not lit up at all. Very dark location. I'm glad I had a friend come with me. I didn't feel very safe
brad t2116 is not an actual U-Haul location, it’s an unmanned storage unit with no vehicles available, 2285 is the actual address of the U-Haul location with staff and vehicles and due to this misunderstanding of the U-Haul website retrieval and drop off of the vehicle was exceedingly difficult as there is no cell service or Wi-Fi at the 2116 location. I had to get on the phone with U-Haul customer service and explain how I could only drop the vehicle off at 2285 due to the online return process
Maya Bcab of trucks should be wiped and vacuumed between use
GARY CFriendly, helpful, and not at all bothered by my computer ineptness.
Paul COakhill Self Storage is not a functioning rental location. A sign directed us back to OCR Equipment. As Oakhill Self Storage has no staff or trucks to rent it should be removed as a U-Haul dealer. OCR Equipment is the only U-Haul dealer there. At OCR Equipment I had to wait about 15 minutes to check out my truck rental, as another customer was ahead of me. Yet other staff were available, though apparently not to rent out trucks for U-Haul ?? Also for the online check in I had submitted my credit card and photos of my driver's licence, so what else is necessary when I actually pick up the truck? I thought that was the point of the online check in? Service could and should be much more streamlined.
Paul SThe truck needed to be swept out. Self storage is not the pick up point.
Melanie DWas very happy with everything… great service!!
max dNot this location specifically but ALL of U-Haul is an absolute joke that just enjoys screwing people over. Ridiculous that they’re the only company that does this because I will never use U-Haul again. Just ridiculous.
Maria PEverything was exceptional and the gentleman who I delt with was very knowledgeable and very helpful and personable.
david hOnly issue is that there is little/no internet service and I was unable to complete the online return on site. Somehow I was charged $191 for fuel when I brought the truck back with more gas than I'd left with. But the Oakhill staff quickly fixed that, and I am grateful to them. I would suggest you have all trucks go out with a full tank of gas, and return them the same way. Takes the guesswork out.
David SMaintain your vehicles better. The vehicle was dangerous and should never have been rented to me in that condition.
Andrew LNo cellular signal at location, in a dead zone not able to do mobile pickup or drop off. Could use some wifi from location maybe?
Matthew TEfficient, friendly, great place.
keith lWas not on time , was not clean, returned with 1/4 tank more gas but was charged 3.29 for the few km over..... I should be reimbursed for the extra gas, we retured earlynas it was usleas to us with no ramp
Angela WVery helpful and knowledgeable
Peter LWe were pleased with everything at the unit .
DONALD O | Overall ExperienceAwful as usual, mostly Uhaul's fault, not the vendor. We were supposed to have the truck for two days since the return date was a holiday. The uhaul rep told us so. However, the truck was actually booked to someone else for the second day forcing us to change our plans at the last minute. The truck was filled with dirt, and the dolly we booked wasn't there. If uhaul wasn't the only truck rental place in town I would have gone with another company.
Silas KHelpful, efficient service and a truck that got us moved in a day. Thank you so much!
Kelly CEvery thing was very good. Thanks
paul fEasiest rental from start to finish that I have ever completed. The Customer Service Rep was knowledgeable, precise, helpful, friendly and pleasant to work with - not sure about her pay scale, but she is definitely worth keeping! Awesome experience.
Anne CWe had reserved a 10foot truck and was told one was available when made phone reservation . Then of course it wasn't. Had to travel over an hour to get a 15foot truck!!! Why had to travel to get a truck that wasn't even what I ordered. Was not compensated for travel----definately not customer first. Do you over book and just assume people do not.mind traveling to get truck with the price of gas???????
Ellen VAsked grass to me cut months ago and it never was. Was grown up around units when I left and moved out.
NICHOLAS T | Overall ExperienceThe staff was very helpful and knowledgeable!!!
KAREN M | Overall ExperienceEasy to deal with and convenient
LARRY C | Overall ExperienceMike is terrific and most accommodating. He goes above and beyond to ensure you’re rental experience is a good one. He saw me struggling with the shed door one day and he came over to correct that right away - I really appreciated that, and was impressed with his attentiveness. Shauna is an awesome presence in the store with her bright cheerful, and friendly way of being. Great store, great product, great staff. Well done!!
JAYME R | Overall ExperienceThe staff at OCR rentals in Oakhill were fantastic
SCOTT C | Overall ExperienceThe storage facility was very clean. There was a slight problem with the u-haul reservation software but Oakhill acted fast to get it resolved in a timely manner.
Privacy R | First Impressions