Customer Reviews for Oak Dollar Plus
(U-Haul Neighborhood Dealer)

1,038 comentarios

3182 Oak St   Vancouver, BC V6H2L1

(604) 343-9036

Horarios de la ubicación

  • Lun.- vie.: 12 p. m. - 6 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 10/10/2022: cerrado
  • 10/17/2022: cerrado
  • 10/24/2022: 8:00 a. m. - 5:00 p. m.
  • 10/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(604) 343-9036

3182 Oak St
Vancouver, BC V6H2L1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 12 p. m. - 6 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 10/10/2022: cerrado
  • 10/17/2022: cerrado
  • 10/24/2022: 8:00 a. m. - 5:00 p. m.
  • 10/31/2022: cerrado
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Better pickup/drop off locations than the side parking on the main road

Callum B. 
Clasificación:
4.0

Better Parking.

peter N. 
Clasificación:
5.0

great service and Margaret is the best

Gregory S. 
Clasificación:
3.0

Everything went smoothly except I rented 3 dollies with my truck and they weren't in the truck on pickup and the shop was closed so I had to do my whole move without the extra equipment.

Larissa U. 
Clasificación:
5.0

Good service quick and easy

Jas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Audrey C. 
Clasificación:
1.0

The store provided me with a tiny piece of paper with instructions for the key drop off after hours. They really should email their customers, as a tiny piece of paper is so likely to get lost. When I went to return the vehicle after hours, I couldn't figure out where to return the keys. The online checkout showed a picture of a drop off box no where to be found, I walked around the building looking for somewhere to put them and there was nothing, so I decided to leave the keys in the gas cap. I called as soon as the store opened at 12 to let them know the situation, and the man on the phone was very rude and told me he was too busy to talk to me and that I put him in a very bad situation. I told him they should text or email the instructions because a small piece of paper like that is so easy to lose. He was not happy with me and hung up the phone. I'm really frustrated and anxious about this whole situation… definitely will never rent a uhaul from these people again.

Keesha C. 
Clasificación:
1.0

Your app/website does not work. Couldn't upload drivers licence, even your operator at HQ couldn't do it. Your self return didn't work. The geo locator did not work, even after trouble shooting. Your alternative plan then routes you back to the same place with the threat of extra fees if the self return is not fulfilled. Absolutely garbage. I wasted an hour trying to pick up, that then led to a domino effect of calamities all day. Then another hour wasted on return.

Richard S. 
Clasificación:
5.0

Margaret was great and very helpful. I will let all my friends know. The best uhaul experience every. Thank you John

jimmy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Violeta M. 
Clasificación:
3.0

Was very upsetting to find I was charged for the insurance, when I specifically said no.

JAYR S. 
Clasificación:
2.0

The store and operators were good. The issue is parking the vehicle after rental. There is limited space and availability as other non UHaul vehicles share the street parking. Also the checkin and checkout process are long. The photo of the vehicle don't reflect current damage. Too much owness on the renter. I will look to other options next time I need a moving vehicle.

Matthew S. 
Clasificación:
5.0

excellent service kind people

Chloe M. 
Clasificación:
5.0

The website vehicle condition report is awkward and seems to work sporadically

Jeffrey P. 
Clasificación:
3.0

Please help make sure the app is working for mobile pick up. We tried for almost 20 minutes and eventually still need someone to help us book it in manually.

Dorothy Y. 
Clasificación:
4.0

The location was fine. The app and the web site are horrible. Terrible performance, leading to being unable to start or complete rentals online. It was the single most frustrating part of the move and the thing that would push me to using a different t rental company.

Jeffrey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny B. 
Clasificación:
1.0

I never got my keys. Instructions did not work. I also requested a refund

Quoc P. 
Clasificación:
5.0

Very easy to rent from these kind people.

Erin W. 
Clasificación:
2.0

About the 400 dollars fee if you delivery in a wrong place, about the others fees that is not mentioning in the website, write down the instructions about how to open the truck and training your employees that receives the key. I will never use uhal anymore.

Filipe R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yen C. 
Clasificación:
3.0

I was only 10 minutes late and was charged 20 dollars for a “late return.” The site also made it seem like the cargo van was bigger than it was.

Austin E. 
Clasificación:
1.0

I booked a van rental for pickup at the Oak Dollar Plus location. When I arrived to pick up the van there were some problems, which were poorly handled by the staff. I grew impatient and complained about the service. Then I was told I could not rent the van at that time due to a computer system outage. I agreed to come back the next day to pick up the van as I did not want to wait any longer. Soon after I returned home, I received a call from what I later determined was UHaul's Vancouver scheduling office (the local UHaul office) informing me that my van rental was to be picked up at a faraway location and not at the Oak Dollar Plus. I said I needed the Oak Dollar Plus location and asked why the van I had booked there was suddenly unavailable. I was told curtly that I had to accept the faraway location. I called UHaul's 1-800 number to find out what was going on. They changed the location back to Oak Dollar Plus and sent me a V.I.P. credit. The next morning I got another call from what I believe was the Vancouver scheduling office again rudely informing me that the pickup location had once again been changed. So I called the 1-800 again, and they reset the location to Oak Dollar Plus and assured me that my booking was final. Soon after, I received an email cancelling my reservation entirely and then an email stating the following: Sorry to let you know this message. Owners at the oak street location is not happy with the way [my name] talked to them. So they don't want to serve her from their store anymore. In future if you want to rent uhaul, choose different location. If you book in same oak location it will gets cancelled again. Seriously screwed up behaviour. People are allowed to complain about bad service. And if you think they are being too harsh in their criticism, you are allowed to tell them that. This is not how mature adults behave much less responsible business people.

Tracy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Milos T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Serge R. 
Clasificación:
1.0

We rented a vehicle and sent someone else to pick it up. The location we used had online check in due to not opening until noon. We were NOT when calling to make the reservation that the person picking up needed to be the person who made the reservation. It took an hour and a half to get the vehicle we rented after phoning customer service numerous times. We were late for plans with the vehicle. Additionally the vehicle was parked far from the check in location. All in all a frustrating and bad experience.

Alison M. 
Clasificación:
5.0

A little more clarity about the check in process. We didn't realize doing it all by phone that it would take 10 min. We ended up being in the rain. It would be great to just say on day of if checking in online expect 10-15min of set up

Chase L. 
Clasificación:
1.0

The Uhaul employees didn't show up At the reservation time.

Morgan G. 
Clasificación:
3.0

Should tell renters drop truck on the two hour zone roadside nearby office and give the phone number for information.

Gang L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edwin K. 
Clasificación:
5.0

The people at Oak street location were fantastic! So friendly and easy to work with. I read a couple of reviews of this location so I was prepared for some difficulties. But everything went so well! I recommend this location (oak Dollar Plus). I had a great experience from the reservation to the end. Oh as for returning, the process was a bit time consuming which I understand the U Haul policy but would have been helpful if it was part of instruction when we make reservation. We thought we just need to return the van, but there was a lengthy instruction to follow on my phone. If I didn't have internet or the batteries were low, I couldn't complete the return process. Anyway, it went fine for us so thank you U Haul and the people at the Oak Dollar Plus for making our moving less stressful!

Kensuke O. 
Clasificación:
1.0

The truck was parked literally a 10 minute walk from the main location. Not a huge issue, but also not ideal when I'm on my own and having to carry a dolly and furniture pads all that way. It also had quite a bit of garbage left in the back. To make matters worse, my invoice also does not match up with what I was charged, I was charged almost $40 more than what the final invoice had stated. Overall I was extremely disappointed as I've rented from Uhaul quite a few times for my moves and it has never been as chaotic as it was at this location.

Brooke S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian B. 
Clasificación:
4.0

the process of check in and check out takes too long and cuts into my rental time. U haul needs to take this on instead of passing it on to the customer

Lawrence K. 
Clasificación:
1.0

You have overcharged me $70 for fuel for a 30km trip. After which I had filled the fuel to the level it was before. This is the second time this happened to me. I am not going to do any business with this company and I will make sure I do everything at my disposal to make sure you learn a lesson from this fraud if you do not provide me a solution

Don M. 
Clasificación:
5.0

Ordered an 8' truck to pick up a big package. Everything was great.

Hossein M. 
Clasificación:
5.0

El cliente no dejó un comentario.

St.John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy R. 
Clasificación:
4.0

Computer issues made the check in process longer than necessary. But staff was very nice!

Michael N. 
Clasificación:
3.0

Great experience

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni S. 
Clasificación:
2.0

The instructions provided via the website for mobile pickup were terrible and immaculate. I spent 30 minutes looking for the truck, as it's actual location was unclear and the instructions never told me to go into the store. Once I found the truck, the instructions said to unlock a padlock at the back and find the key in the trunk. There was no padlock and upon messaging support I found out I had to pay to receive further instructions. After paying, I was instructed to walk all the way back to the store to get the keys and then had to return to the truck. Overall I wasted an hour trying to get the truck on a day where I was already on a time crunch trying to move out. In the future I will be using any available alternative to uhaul as the instructions provided were completely wrong and a waste of time.

Alex L. 
Clasificación:
3.0

I still have not received my invoice in my email. I do not know how much it cost me to rent this truck.

John N. 
Clasificación:
5.0

Loved how easy it was to pick up and get going.

Kristy B. 
Clasificación:
4.0

All good on all levels...thanks do much for quick service and a vehicle last minute. Kudos Daniel

daniel W. 
Clasificación:
3.0

The experience was normal but I wasn't able to use the app.

Elizabeth L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl L. 
Clasificación:
4.0

Great customer service. The truck was a little beat up but it worked appropriately and got the job done.

Ryan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
1.0

Truck was hard to find and the app didn't work. Took me 45 min to get into it and wasn't able to close out my rental at the end of the day. I spent over 30 min on hold and fi ally hung up! Terrible experience. I wouldn't recommend uhaul to anyone.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin F. 
Clasificación:
3.0

Very confusing. I had no idea how to get the truck, that I was mobile only. And if was very confusing on how to add an extra driver.

kevin L. 
Clasificación:
3.0

Clarify that there is no lockbox, and that the trucks are located on street parking a block away from the location.

Ian C. 
Clasificación:
2.0

Would have appreciated a heads up about self check-in... the location was closed and I had no idea what to do. Waited on hold with Uhual 1800 number for over an hour and they told me it was a self check-in reservation... Then I had to download the app which was slow and glitchy. I had to search the neighbourhood for 45 minutes to find the van because it wasn't where it was supposed to be

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert H. 
Clasificación:
4.0

Your after hours return of vehicle website is terrible

Daniel C. 
Clasificación:
3.0

Mobile check in was so disastrous it was not even worth it.

Etin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay H. 
Clasificación:
3.0

The lady there, was very helpful, second time, I rented thru that location& her

TIMOTHYL M. 
Clasificación:
1.0

The vehicles are parked on a narrow road with heavy traffic. It is difficult to inspect the vehicle / take pictures parked there with the passing traffic, it is very dangerous. Plus it's a ten mjj oh nite walk from the given address. The process of verification was time consuming and frustrating.

Toby G. 
Clasificación:
4.0

You can charge either mileage OR gas. I was not happy to have to pay $0.64 per km and have to fill up with gas before returning the vehicle. That seems like double-dipping to me. But the agent was really nice--very helpful.

Tim H. 
Clasificación:
5.0

I was given two different locations to go too. The location by email on the link was wrong. Both locations were closed. By chance, someone was in the second location. Meanwhile, the delay cost me because hired movers we're waiting for me on site. First person I called hung up or got cut off on their end and didn't call me back even though had my information

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LeeAnn F. 
Clasificación:
3.0

The problem was with the drop off box, I couldn't find it and I was having hard time returning the key So I just tried to find a way to drop it inside the shop Was stressful at 11 pm

Molham H. 
Clasificación:
3.0

The app and website could be improved - It was not clear that I would received location instructions far along into the check-in process. I spent a lot of time looking for the truck first, and it was far away from the address of the distributor - I was given less equipment than I requested, but was not notified that they would give me less. This was inconvenient and confusing on the day of. - overall, the layout / site architecture of the web app does not match the instruction videos, which was confusing. I spent a lot of time looking for the 'check-in / rent a truck button' the night before in preparation of my move - not knowing that it was not visible until an hour before. It's better that the button be present but greyed out if not accessible from a user perspective. - the app needs work overall

Ward B. 
Clasificación:
5.0

Staff was so helpful and friendly!!!

Ashley P. 
Clasificación:
5.0

amazing staff Margaret is wonderful. The best service that I have ever fad

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

guang Y. 
Clasificación:
5.0

The 3216 Location is excellent. The staff member who handles the U Haul is amazing and went out of her way several times to assist us in the process of renting the vehicle.Very knowledgeable and helpful.

Brandon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dhyris C. 
Clasificación:
5.0

The location and the lady there was great. The Uhaul online check-in is stupid. It makes you take so many photos, the person on the other end I swear is bored. (That person needs to verify you) Do yourself a favour and don't check self check in, have the owner of the store help you. She was extremely helpful. The other stupid thing when you reserve online it says no one can check you in till noon, we'll she is there manning her store.

Jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirstie S. 
Clasificación:
5.0

Attendant was very friendly and helpful:)

Brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan S. 
Clasificación:
1.0

Scheduled a 8:45am pickup time; truck was not available until 1:30pm. Still charged the same amount for a longer rental period.

William W. 
Clasificación:
5.0

Once again, staff on duty to set this rental up were cooperative and cheerful and made the wrap up/reporting out process simple and quick.

Colin G. 
Clasificación:
4.0

The website was horrible today and was unable to load. It took me more than 30 min to complete a return and had to call the location in the end to have them complete return for me. Gas charge is also ridiculous, $23 for 17 km.

Yen Ping H. 
Clasificación:
5.0

Everything was great, the associate that helped me was very friendly and helpful.

KAROLINA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

EYTAN F. 
Clasificación:
5.0

It was great, hassle free service, keep it up.

ANWAR C. 
Clasificación:
4.0

The after hours check in process was a bit finicky as the system couldn't find my location even though I followed the provided instructions. However, the rest of the steps with photos and info was easy and straightforward

Catherine H. 
Clasificación:
1.0

The whole experience was terrible would not recommend.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN W. 
Clasificación:
1.0

Customer service is the worst. Pickup location is also bad. No dedicated parking for the uhauls and blames customers for not parking in the exact location.

RAY W. 
Clasificación:
1.0

Manager said that i fill to the line indicated and what the level was when the truck was received and if i went over i would be refunded the extra amount. Did not receive refund on nearly 100$ of gas. Also ordered furniture covers, several weeks prior to pick up, and there were none delivered. Ridiculous considering the advanced reservation

paul L. 
Clasificación:
5.0

Please have a broom.

Raymond K. 
Clasificación:
3.0

Being my first time with a U-haul, I found it a quite disorganized. First my pick up was delayed 10 min due to system startup delay (which happens) but no extension of my rent period was offered. Second, it snowed a lot the ray before and the van was not parked close to the store. The representative gave me incorrect directions on how to find it (pointing me to the incorrect street and not mentioning the van did not have any indication of being a U-hal one, it was just a regular white painted one), so it took me around 20 minutes to find it. Third, the van was dirty inside (not because of the snow but the panels and wheel).

Denis C. 
Clasificación:
5.0

Excellent customer service!

DAVID H. 
Clasificación:
5.0

Very helpful in recent terrible weather. Thank you

Cristian R. 
Clasificación:
4.0

It is a little inconspicuous so I did a preemptive stop at the store to make sure that it was the right place. It's refreshing to know that you're not standing in line at all car rental place and instead it's kind of what seems like a family run type place. Super friendly girls behind the desk and little to no wait.

Laura S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan T. 
Clasificación:
1.0

Wipers didn't work. Check engine lamp was on. 1 rear tire low on thread. Vehicle in poor condition and unsafe to drive. Horrible experience. Lane way was covered in snow was not shoveled making it very difficult to safely park and remove vehicle from uhaul location .

JUSTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STUART M. 
Clasificación:
4.0

Parking pickup/drop off location was a bit far

CAMERON G. 
Clasificación:
3.0

The booking process was very very frustrating. Uhaul changed my booking time without a message to notify me. When I called Uhaul they didn't give me a clear explaination why I was bumped to a later time. I checked the website and confirmed it's the same location as I booked. But when I showed up they told me I was rebooked to another location. It added 2 hours to my moving schedule. And I had to extend it for a few hours and potentially pay more for this poor communication of changes.

XIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARBEN G. 
No se han enviado comentarios para esta ubicación.

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