Customer Reviews for OSC Automotive & Repair
(U-Haul Neighborhood Dealer)

361 reviews

4800 Oleander Dr   Wilmington, NC 28403

(910) 799-5328

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 3/29/2024: Closed
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Show All Hours

Services at this Location:

Contact Us

(910) 799-5328

4800 Oleander Dr
Wilmington, NC 28403

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 10 am–2 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
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Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

George Hunnicutt 
Rating:
5.0

The lady up front was super awesome. She was kind and patient. I had alot going on and she treated me like I was the only person that mattered. That means alot. So thank you.

Alexandria Bowen 
Rating:
5.0

Customer did not leave a comment.

John Hodge 
Rating:
5.0

Customer did not leave a comment.

Ben Givens 
Rating:
5.0

Customer did not leave a comment.

michael smith 
Rating:
5.0

Customer did not leave a comment.

Gabriel Keith 
Rating:
5.0

Customer did not leave a comment.

Karen Stein 
Rating:
3.0

The gentleman at the counter was very pleasant and personable. It was unpleasant the truck was filthy. The odor of marijuana was overwhelming in the cab as well as the cargo box. The floor board was littered with dirt, sand, grass, pine needles and leaves. The dash board was dusty and dirty. The interior and exterior of the windshield was dirty and gritty. The left head light was out of alignment. It was directed down and inward making for an unsafe condition at night.

Paul Spiese 
Rating:
5.0

Everything was good. I had to make an adjustment to my order and I called and the guy on the phone was kind and helpful.

Michael Sharp 
Rating:
3.0

The person working did her best but the wait to pick up my reserved trailer was an hour and then it rained while I was driving and there was definitely a substantial leak in the back of the trailer so my items in the back got wet. That trailer needs mending.

Anna Mann 
Rating:
3.0

Crystal was a great rep. Very friendly and helpful. Check-in and check-out was quick and easy. Location was a little difficult to navigate but overall, I am quite satisfied with this transaction.

Mitchell Berman 
Rating:
5.0

From beginning to end the whole process went very smooth. I had to pick up some furniture and was able to make the reservation and pick up mostly on my phone, drop off was super simple. The gentleman in the shop was very nice and helpful. If I ever need to rent another Uhaul or have my vehicle worked on I will go here.

Geneva Gernert 
Rating:
5.0

Friendly staff and the trucks get it done. It’s good for what it is!

Andres Sarmiento 
Rating:
5.0

Fast, efficient easy transaction. In and out in no time!

Gabrielle Pinon 
Rating:
4.0

Customer did not leave a comment.

Patrick Armstrong 
Rating:
2.0

Staff was unprepared to answer questions about the equipment and was unprofessional.

Christal Awe 
Rating:
1.0

Customer did not leave a comment.

Jonathan Elliott 
Rating:
5.0

Crystal made the experience seamless and effortless. She was very accommodating and flexible. So appreciative of her during my transition 🌻

denise thacker 
Rating:
2.0

Customer did not leave a comment.

Russell Holladay 
Rating:
4.0

Customer did not leave a comment.

Jill Stewart 
Rating:
5.0

Customer did not leave a comment.

Gene Avery 
Rating:
5.0

Customer did not leave a comment.

Mark Tinsley 
Rating:
4.0

Fast in and out and tow dolly was ready to go.

Robert Morris 
Rating:
3.0

Customer did not leave a comment.

Hendrik Taljaard 
Rating:
2.0

Customer did not leave a comment.

Terry Steele 
Rating:
4.0

Customer did not leave a comment.

George Kelly 
Rating:
5.0

Customer did not leave a comment.

Steven Ingram 
Rating:
5.0

Customer did not leave a comment.

Evelyn Vitaris 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER CONNETTE 
Rating:
3.0

Had extra gas in it, couldnt get compensation. What‘s the point of taking note of the gas level if it only counts against me?

Adam Messick 
Rating:
5.0

I can’t think of anything. The folks at OSC were great, as always. I have rented trucks and trailers from them several times and they always do a great job.

Brent Priddy 
Rating:
3.0

The space that the UHAUL was located was very small and hard to navigate with a big truck. The app did not work so I had to call the customer service line

Heily Aktuglu 
Rating:
5.0

Customer did not leave a comment.

John Coleman 
Rating:
5.0

Customer did not leave a comment.

crystal osborne 
Rating:
5.0

This is the second time I’ve rented with this location. Great friendly, service. I’ll be recommending to all friends and work colleagues. Thank you very much!

CHARLES PRICE 
Rating:
3.0

Customer did not leave a comment.

Scott Anderson 
Rating:
5.0

Customer did not leave a comment.

Raymond Parker 
Rating:
3.0

Customer did not leave a comment.

Libby Woodfork 
Rating:
3.0

Customer did not leave a comment.

Libby Woodfork 
Rating:
3.0

Very difficult to maneuver through lot.

Libby Woodfork 
Rating:
4.0

Great communications. Everything I ordered was there . First time I used mobile pick up. Kinda slow to get approval, but it eventually came through.

Tara Lanier 
Rating:
5.0

Had my rentals waiting

Travis Nickleson 
Rating:
4.0

Customer did not leave a comment.

AVERY RHYNE 
Rating:
5.0

Pick up and drop off was quick and easy

shelly morgan 
Rating:
5.0

Customer did not leave a comment.

Paul Wood 
Rating:
5.0

Customer did not leave a comment.

Nkechi frazier 
Rating:
4.0

Shannon and Crystal were both very nice and competent. The uHaul was old needed a little deep cleaning but got the job done.

Epp Oneill 
Rating:
2.0

I've used this location a few times and the employee who works there has great customer service. The last time I rented there, they were overbooked and there were six other customers waiting for the store to open. There was a lot of confusion on whether everyone was going to get the trucks they reserved and it took approximately 40 minutes after our reservation time to actually get the vehicle. The person working the counter was friendly and handled it well so I booked at this location again. This time, we filled the truck up to almost half tank when returning it, which was where it was when we drove it off the lot. Despite this, I was charged $15 dollars for an additional 3 gallons of gas, after already putting in 7 gallons before returning it. I won't be using this location again.

Tracy Dawson 
Rating:
5.0

I dropped the truck off during non-business hours, so I cannot rate the business location as clean and inviting. I spoke to an employee at OSC the day before and he was very informative on the after-hours drop off. The U-haul app was easy to use to process the return of the truck.

Roger Campbell 
Rating:
2.0

Only good aspect was that this location was close to my destination

EDWARD WEAVER JR 
Rating:
3.0

This location is really NOT clean but WTH just a U-Haul. Ha Now the location in Morehead city on hwy 70 is the bomb! Those folks are nice, facilities are clean. I’m using them now!

EDWARD WEAVER 
Rating:
3.0

older facility, but the personnel were great, and everything was easy.

Michael Letcher 
Rating:
5.0

Customer did not leave a comment.

bob kennedy 
Rating:
5.0

Customer did not leave a comment.

Mary Cato 
Rating:
3.0

Place was very packed with u Hauls hard to Drop off put the person was awesome and took it for me

John Reini 
Rating:
5.0

Customer did not leave a comment.

Joe Murray 
Rating:
2.0

Customer did not leave a comment.

Edward Weaver 
Rating:
4.0

Customer did not leave a comment.

Edward Teodosio 
Rating:
5.0

Owner was very nice and helpful. Equipment was easy to find

Diana Gordon 
Rating:
3.0

First of all I reserved my 1st u-haul at a different location but couldn't pick it up bc instructions on after hours pickup was very confusing and unclear! So I lost that reservation and got sent to another store. Once I arrived I was satisfied and taken care of but when I saw my final bill I was blown away!!! I rented the 10 inch truck and was charged damn near $100 when I only kept it for 3 hours! When the back of the truck says $19.99 this is totally false advertisement!!! I'm so disappointed and I'm telling everyone I know to never use u-haul ever again!!!

Shavannah Busch 
Rating:
5.0

Customer did not leave a comment.

john roebuck 
Rating:
3.0

But with some hesitancy as there is like no parking so it's very difficult to get truck out and your car parked into truck spot. Plus on a very busy street!

Micheal Hess 
Rating:
5.0

Customer did not leave a comment.

David Marshall 
Rating:
1.0

Attempted return after close of business. I recently threw out my back and couldn’t offload the trailer, returned the following day, Sunday when they were still closed, with a piece of lumber for leverage to remove the trailer. Charged for three days instead of 1, $130 instead of $43. Frequent renter

Michael Euston 
Rating:
5.0

Very pleased with the entire renting experience from this business! Would definitely rent a Uhaul from there again. Excellent, friendly customer service!

JEFFREY CADAVERO 
Rating:
4.0

Customer did not leave a comment.

vadim kolesniko 
Rating:
5.0

Good experience

James Johns 
Rating:
5.0

This location was conveniently located and offered a good choice/variety of trailers and trucks. Easy pick up and drop off. I would rent from this location again as well as recommend to others.

Thomas Lemley 
Rating:
3.0

I was really upset to see that the gas was at a low level. Being already a hectic day I really shouldn't have to go straight to the gas station.

Jaymee Julio-Moreno 
Rating:
5.0

Customer did not leave a comment.

Mark Keller 
Rating:
5.0

I have rented from this location several times. They do a great job.

Brent Priddy 
Rating:
3.0

Customer did not leave a comment.

Jacob Throneberry 
Rating:
4.0

Good

BRENT BOLTSHAUSER SPEC_TRL 
Rating:
5.0

Super! I live super close by and was moving things to a nearby storage unit, and they were nice to even give me a ride back to my house. Thanks guys!! 😁

Mary Cregger 
Rating:
4.0

Very full parking lot. Online drop-off was very easy to use

Ron Patten 
Rating:
4.0

Customer did not leave a comment.

willie miles 
Rating:
4.0

Customer did not leave a comment.

Joe Benton 
Rating:
2.0

Truck is just overall very uncomfortable and although most the time these are used for just moving, we had to travel 3+ hours which made it very expensive.

Sophie Baerwolf 
Rating:
4.0

OSC auto did a great job getting people set up with their vehicles despite the long line. They also made receipt based on return vehicle. Didn't give 5 stars because the app to return vehicle was giving me problems and love chat got cut short so I couldn't upload and photos required and I was stressing out. Everything work out in the end. Thanks!

David Michelussi 
Rating:
5.0

This is a user friendly spot. Thanks.

john sanders 
Rating:
2.0

Customer did not leave a comment.

Steig Hallquist 
Rating:
5.0

Very easy and professional rental experience. Could not have been better!

Blair Poteate 
Rating:
3.0

The parking for pick up and dropoff is tight, but the experience overall was very good

Matthew Cartrette 
Rating:
2.0

The customer service was good and helpful. Unfortunately the lot was very small and would be difficult for the average driver to maneuver.

David Davidson 
Rating:
5.0

Customer did not leave a comment.

Karl Ricanek 
Rating:
4.0

Customer did not leave a comment.

Matthew Spicer 
Rating:
5.0

Customer did not leave a comment.

Douglas Wallace 
Rating:
1.0

Customer did not leave a comment.

Peyton Winstead-Norwood 
Rating:
5.0

Customer did not leave a comment.

Theresa Strawder 
Rating:
5.0

Customer did not leave a comment.

John McConagha 
Rating:
5.0

Customer did not leave a comment.

Whit Honeycutt 
Rating:
3.0

Charged me a whole extra day without even telling me.

Connor Keller 
Rating:
3.0

Van was very dirty inside. All spilled on the mat, mud, all over the back entrance.

jessh thomas 
Rating:
4.0

Customer did not leave a comment.

Richard Lally 
Rating:
5.0

Rented 2 different Uhauls from this place this week and the service was wonderful. Manager was very friendly and easy to work with. Would definitely recommend 👍🏻😊

Christina Fedorick 
Rating:
5.0

The mobile pick up was not worth it and took way too long. Just wait to check in when the store is open.

Logan Dissinger 
Rating:
5.0

In and out. Very efficient and nice to work with.

SUSAN LEVORA 
Rating:
5.0

Fast and efficient service

FERNANDO CAMACHO 
Rating:
5.0

Customer did not leave a comment.

Greg Windeknecht 
Rating:
4.0

The location was a little small, but everything worked out great anyway and they were very nice and helpful.

Susan Pawlowski 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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