Customer Reviews for O'Hanlon's Service and Repair
(U-Haul Neighborhood Dealer)

979 reviews

2225 S Main St   Harrisonburg, VA 22801
(Dukes Plaza)

(540) 209-9398

Office Hours

  • Mon-Sun: 8 am–4 pm

Services at this Location:

Contact Us

(540) 209-9398

2225 S Main St
Harrisonburg, VA 22801
(Dukes Plaza)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Increase Debra's position and pay. Pay Debra to teach other locations the principle of great customer service.

Nairobi N. 
Rating:
5.0

Very friendly and welcoming. Will recommend to family and friends

Lorie C. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

David Royce C. 
Rating:
4.0

It was a nightmare, trying to find a trailer or actually trying to find a dealer that spoke English. Most of them are Indian owned and run, and they do not speak any English.

VINCENT ALPHONSU O. 
Rating:
5.0

Honestly, everything was perfect. The service couldn't be better. Good work for the lady that attended me.

OSMANY C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR ORLANDO V. 
Rating:
5.0

Deborah Gehman if fabulous. She is very professional, but friendly and knowledgeable about the area and very helpful. She is a great person to represent Uhaul!

Harold M. 
Rating:
5.0

Pick up and drop off was easy and your employee was great. I am glad she told us the $19.00 truck doesnt have a ramp. We needed a ramp. The vehicle was clean, ran great, and was just what we needed. Thanks for helping us out.

Pam M. 
Rating:
5.0

Not much

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Oscar J. 
Rating:
5.0

I didn't catch her name, but the lady running the shop was so incredibly kind and helpful. We ran into a few bumps in the moving process, but she was able to get us sorted with the additional time and equipment we needed, and even offered some expert advice. She certainly went above and beyond. I don't want to move again anytime soon, but if I needed to, I'd go back to this Uhaul location in a heartbeat.

Brett I. 
Rating:
5.0

Debra was very professional and helpful. She answered our questions with ease. Thank you.

Dena D. 
Rating:
5.0

No dollys we're available and it was an inconvenience

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Change nothing from my experience.

Shahee M. 
Rating:
4.0

The woman at the counter was very personable and professional. I will use this uhaul location the next time i need to move big items that my car cant manage.

Lindsey R. 
Rating:
5.0

Customer did not leave a comment.

Girma T. 
Rating:
5.0

The shopping center is a DUMP, the person that helped me was very nice, but the area sucks

Mark F. 
Rating:
2.0

Overnight drop off signs poor could not see in the dark. Need bigger sign and lighting.

Vincent M. 
Rating:
5.0

Great customer service

Alvin C. 
Rating:
5.0

Didn't even have to go into the office… the staff came out, checked in the trailer and had me on my way!

marion B. 
Rating:
5.0

Easy and fast transaction. Great business model. Friendly service!

Caden V. 
Rating:
1.0

Truck was not ready and unable to pick up using 24/7 luckily the storage facilities in Harrisonburg was open and able to access the system and assist.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

Efren L. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Philip D. 
Rating:
5.0

Trailer needs better placed marker lights so they can be seen at night when trying to back up trailer. Also the floor of trailer should be flat because you can't move stuff around easy in the space. With the ridges make it way to difficult to move anything without a flat bottom.

MICHAEL C. 
Rating:
5.0

Staff was friendly, professional and timely. Very satisfied with this Uhaul location.

Harold S. 
Rating:
5.0

You guys were helpful and can't think of anything to improve on at this time

John H. 
Rating:
5.0

Honestly nothing. The staff was friendly and helpful.

Onry G. 
Rating:
1.0

We always rent with u-Haul. but this location has a bad customer service. She is really didn't respect the customer but other location when we rent with them they are really excellent customer service.

BILAL A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EDWARD Y. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

From start to finish, this has been a very enjoyable experience in truck renting, perhaps the very best I've ever had. Thank you all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Misty E. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

You haver a wonderful front desk person who is friendly and knows her job. No changes needed.

David O. 
Rating:
5.0

Everything went well and I would definitely use this UHaul location again

Andrea D. 
Rating:
2.0

I asked for 24-7 service and even called the day before to make sure it was good to go. I watched the stupid pick up video you have. Of course the local location never got back with me. I was over 40 minutes late to meet my movers. The lady was slow, rude and told me to have it back in 4 hours when I requested 6 and then said Nevermind. I'll do Penske next time, it can't be any worse. The customer service lady at the main number was amazing but the local locations- never again.

Janell D. 
Rating:
5.0

Very easy to set everything up

EDUARDO D. 
Rating:
3.0

I haven't needed a U-Haul in several years and was unfamiliar with the turning the vehicle in with a cell phone app. I dropped the keys off before I opened the app and could not complete the turn in process. Had I known about the app related turn in process I could have saved all of us some time.

Terrence C. 
Rating:
2.0

bizarre location at the end of a strip mall. door was open but no employees to be found. there were a couple of people milling around that didn't speak English but they directed me to where to leave the truck. I really had no direction and hope the drop off was processed. have heard nothing from UHaul.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Yanira G. 
Rating:
3.0

Customer did not leave a comment.

Ira C. 
Rating:
5.0

The gal there was great! All good things to say!

Meagan S. 
Rating:
5.0

The woman working the front was incredubly helpful and efficient. Great experience.

John N. 
Rating:
5.0

You need to tell the news customer before they rent the vehicle about renting with same amount of gas when was taken

Isa S. 
Rating:
3.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
4.0

Drop-off area was in the back, behind the strip mall, and I can see how it might feel dangerous or unsafe for some folks if dropping off their truck with self-return after hours, after dark. But I had a wonderful and friendly chat with the lady working there in the morning, who answered all my unrelated questions about the U-Haul business and history and told me that the truck I had returned was next heading right out to Montana (from Virginia) which was an odd but cool thing to know.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Serena H. 
Rating:
1.0

The customer service was less than acceptable. Very frustrating.

Jenna D. 
Rating:
3.0

Customer did not leave a comment.

Shelby W. 
Rating:
5.0

Would love to be able to lift seats for those of us who are short.

Shawnna E. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

Your application (which I am supposed to rely on when picking up and returning trucks) just sucks. Doesn't load and doesn't walk me through needed steps.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Robyn R. 
Rating:
5.0

Debra is the best!! She was so helpful!

Kelly F. 
Rating:
2.0

Back of building drop off area not appropriate for a female, especially at night. Drop off location should be changed under certain circumstances.

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Thus location was very helpful and very apologetic for all the issuse we had due to the other location.

januari W. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Very friendly and knowledgeable staff.

Clinton S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL THEODOR K. 
Rating:
5.0

Customer did not leave a comment.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

The app is terrible. It doesn't function very well. Debra was an amazing help in getting my reservation completed. She was very kind and answered every question clearly.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
4.0

All in all the interaction was good, the woman who was in charge was a bit too intense. I don't think she was trying to be rude or anything, but she was very forceful about the rules. Perhaps a bit more understanding when patrons are trying to be helpful would be in order.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Great service with a smile....awsome

Noah H. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Excellent experience with the location. Staff was very friendly and gave me all the info I needed. Pickup and after hours return was quick and simple.

MISTY H. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
2.0

The representative at the front desk was rude when we first got there. As has not showing us where our uhaul was located made it confusing and the representative made us feel stupid after asking where the uhaul was at. Customer service should be a top priority and it was lacking when we rented our uhaul. I would not go back this location if I had the option.

Caroline S. 
Rating:
3.0

I wish I could have parked closer to where the truck was parked but beyond that it was pretty easy

ALAN BURDG W. 
Rating:
5.0

Customer did not leave a comment.

ANNETT YVONNE T. 
Rating:
4.0

Website scheduling. No truck reserved when I arrived. Employee onsite was great and got me on my way.

Ginger H. 
Rating:
5.0

Deborah at O'Hanlon's was extremely professional, personable, and efficient. She was very easy to work with and clearly takes pride in doing her job well. When it's time to move my kid out of JMU I hope she's still at this location!

Graham B. 
Rating:
5.0

Couldn't ask for better service, really. Thank you to Uhaul!

FRED S. 
Rating:
3.0

Customer did not leave a comment.

Darryl W. 
Rating:
1.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

Bryce P. 
Rating:
1.0

The person working the counter was tremendously slow. It took them over 30 minutes to process a singular customer. My reservation was for 9:30am and I didn't leave with my truck until after 10am because the person in front of me with a 9am reservation was still with her until after my reservation time. Horrendous. Go to ANY other U-Haul location. I would rather carry my furniture on my back than return to this location.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Lela Y. 
Rating:
5.0

Great experience!!

Douglas P. 
Rating:
5.0

Deborah was fantastic to work with. Thank you.

Brenda L. 
No reviews have been submitted for this location.

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