Customer Reviews for OCR Small Engines
(U-Haul Neighborhood Dealer)

547 reviews

9265 Hwy 431 S   Owens Crossroads, AL 35763

(256) 725-7119

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 725-7119

9265 Hwy 431 S
Owens Crossroads, AL 35763

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

roger thompson 
Rating:
5.0

Staff is very friendly and helpful.

Kenneth Fernandez 
Rating:
5.0

Customer did not leave a comment.

Dakota Bush 
Rating:
4.0

For some reason wasn't able to use the GPS location feature of the drop-off process. Maybe it was my phone?

Charles Woods 
Rating:
5.0

Great customer service!

Marcie Alexander 
Rating:
5.0

Best U-Haul location I have ever visited!

Michael Prucey 
Rating:
5.0

Customer did not leave a comment.

James Jones 
Rating:
3.0

Why is it if you’re staying local you have to not only pay for gas but mileage as well. I spent over $42 dollars on gas then turned around and spent over $71 on mileage. I only had the U-Haul for two days and cost almost $200 for two days this really needs to be evaluated and improved.

james millimaki 
Rating:
4.0

Customer did not leave a comment.

Truman White 
Rating:
5.0

Customer did not leave a comment.

Michael Kirk 
Rating:
3.0

Customer did not leave a comment.

JENSERIK OLSEN 
Rating:
5.0

Everything worked out fine.

Eric Sorrells 
Rating:
5.0

Customer did not leave a comment.

greg premo 
Rating:
5.0

Customer did not leave a comment.

Pervis Hester 
Rating:
5.0

Customer did not leave a comment.

RYAN FAN 
Rating:
4.0

Customer did not leave a comment.

janet pollina 
Rating:
5.0

Customer did not leave a comment.

John Sellers 
Rating:
5.0

Friendly and helpful!

Gary Bolton 
Rating:
4.0

Customer did not leave a comment.

David Martin 
Rating:
5.0

Customer did not leave a comment.

Kyle Paseur 
Rating:
5.0

Customer did not leave a comment.

TROY ROOP 
Rating:
5.0

From the gentleman that greeted me in the lot and unhitched the trailer, to the staff inside who checked me in and issued the paper receipt that I requested, they were great. Again, courteous, efficient and professional. Very helpful in recommending other (unrelated) services in the local area.

Dennis Gonzalez 
Rating:
5.0

Customer did not leave a comment.

bryan morgan 
Rating:
5.0

Customer did not leave a comment.

Robert Woody 
Rating:
5.0

Customer did not leave a comment.

Michael Kirk 
Rating:
5.0

Customer did not leave a comment.

Brandon Powell 
Rating:
3.0

I had some issues with this reservation that cost me an hour of lost time. First, my reservation location was changed without informing me, so when I showed up at the reserved location, my location was 3 miles away from where the truck was. Upon calling, I found out the truck at the original location had broken down. Okay, the. I drive 3 miles (farther, so costing me money) and get to the next place. Now the app was not working and I could not check in. Called U-Haul and followed instructions but got locked out of text messages after multiple attempts. Forwarded to app support and it was a 10 minute wait. They were able to reset everything and I eventually got the truck, but annoyed in the lost time (I had a hard deadline so couldn’t use my full rental time) and extra miles.

Evan Tibbetts 
Rating:
5.0

Customer did not leave a comment.

Graham French 
Rating:
4.0

Customer did not leave a comment.

kenneth castor 
Rating:
5.0

Customer did not leave a comment.

Tim Mcguire 
Rating:
5.0

Always love renting for OCR Small Engines!

Michelle Veach 
Rating:
5.0

Customer did not leave a comment.

james fischer 
Rating:
3.0

The app failed when trying to do drop off, I had to go to the web page to check the rental in. Please fix the app.

Noel Perkins 
Rating:
5.0

They were great! Hooked up the trailer to my truck and gave me a great explanation of how to drop the trailer off after hours. They made the whole process very easy.

Harold Horton 
Rating:
5.0

Customer did not leave a comment.

William Healy 
Rating:
5.0

Customer did not leave a comment.

John Rials 
Rating:
5.0

Customer did not leave a comment.

alan rice 
Rating:
5.0

These are nice polite folks who are providing a great service. I think they are doing a fantastic job.

Michael Thome 
Rating:
4.0

Customer did not leave a comment.

Robert Downing 
Rating:
5.0

Customer did not leave a comment.

LELAND COX 
Rating:
5.0

Excellent customer service. Easy pick up and drop off.

jeremy Smith 
Rating:
4.0

All good!

KENNETH KINGSBURY 
Rating:
5.0

Customer did not leave a comment.

william farris 
Rating:
5.0

Easy return. Friendly and helpful staff!

Joseph Cook 
Rating:
5.0

Customer did not leave a comment.

Eric Phillips 
Rating:
4.0

Customer did not leave a comment.

Blaine Ehrlich 
Rating:
3.0

Customer did not leave a comment.

Russell Huddleston 
Rating:
5.0

Customer did not leave a comment.

Charles Hackler 
Rating:
5.0

Nothing I can think of. Very smooth rental

William Zaharis 
Rating:
4.0

It was a holiday and office was closed. Personnel at u-haul office was very helpful in completing drop off by phone.

James Stone 
Rating:
3.0

Customer did not leave a comment.

John White 
Rating:
5.0

GREAT customer service!! Great help with any and all my questions!! Even helped me save a little money!! Thanks U-Haul!!

Dawn Atchison 
Rating:
5.0

Can’t get any better

Thomas Shirley 
Rating:
3.0

Get some gravel down in the U-Haul area...it is a mud pit where this particular dealer keeps the U-Haul equipment.

Michael Prucey 
Rating:
5.0

Fast drop off and very friendly people.

jeff brooks 
Rating:
5.0

Hassle free drop off. Well done.

Jason Craft 
Rating:
3.0

Trailer bed was dirty from prior rental. Yard attendant was a bit curt and unfriendly. Long wait inside despite two people behind counter and only one other customer.

KENNETH KINGSBURY 
Rating:
5.0

Customer did not leave a comment.

Kevin Walker 
Rating:
5.0

Great service and friendly team.

Harry Waugh 
Rating:
5.0

Customer did not leave a comment.

Robert Morrill 
Rating:
5.0

I've used this location before. It was really busy with lots of trailers and trucks this time. Staff was very helpful in comepleting the turn-in. A suggestion for the trucks. Backup cameras would be most helpful for the trucks because of a lack of visibility in the rear.

Steve Maddry 
Rating:
5.0

Customer did not leave a comment.

Michael Kirk 
Rating:
5.0

Good service

cesar o solares 
Rating:
3.0

If equipment is available when making a reservation don't change locations later

eric kjellberg 
Rating:
3.0

Customer did not leave a comment.

LINDA BOLSINGER 
Rating:
5.0

Awesome guys! I’ve rented from them 3 or 4 times. Best in the area

Michael McLemore 
Rating:
5.0

great service will always go back there for all my u-haul needs

Nick Lanza 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KILEY 
Rating:
3.0

Customer did not leave a comment.

Keith Chance 
Rating:
5.0

Customer did not leave a comment.

Michael Kirk 
Rating:
4.0

The 7/8's fuel level was incorrect on the contract. Picture I took at pick up showed less than 3/4 but since I was in a hurry, I did not flag the discrepancy until the next day. I forwarded the photo of the dash board to the agent at OXR Small Engines and she sent to her AFM. Before returning the truck in Muscle Shoals, I spent $55 in gas at $3.19.9, which put the fuel Guage over 3/4's (more than what it had at the time I rented it. To return the truck I had to pay $49 more to reach the incorrect 7/8's fuel level. I was told that since I signed the contract and didn't flag the discrepancy before driving away, nothing could be done. I recommend training folks on how to read gas gauges and someone with Uhaul verifying fuel levels before renting the truck. Should have learned my lesson on the fuel levels based on a March 18 rental that supposedly had a 1/4 tank but ended up being close to empty. A second truck I rented on 26 March was missing the appliance dollie that I paid for. Identified the missing dollie in comments related to that rental and haven't heard anything about rectifying. I think I will be using another rental company in the future.

Greg Martin 
Rating:
4.0

Customer did not leave a comment.

jim martin 
Rating:
4.0

Driver windshield wiper was falling apart. There was a groove in the windshield as a result from long term metal rubbing. Check all safety equipment before rental.

Howard Harbin 
Rating:
5.0

Customer did not leave a comment.

brent Wellman 
Rating:
5.0

Customer did not leave a comment.

Karen Smelser 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Palmer 
Rating:
5.0

Customer did not leave a comment.

Jason Moss 
Rating:
5.0

Customer did not leave a comment.

JASON CRIBBET 
Rating:
5.0

Very kind people. They had everything. The process was efficient. They explained everything. Thank you.

Melanie Moore-Jones 
Rating:
5.0

Customer did not leave a comment.

ROY CULPEPPER 
Rating:
1.0

Customer did not leave a comment.

Delrick Whitehorn 
Rating:
5.0

Customer did not leave a comment.

David Stephens 
Rating:
5.0

Great folks and great service.

Mark Wylie 
Rating:
5.0

Great folks to work with.

Mark Wylie 
Rating:
4.0

Customer did not leave a comment.

Clark Darty 
Rating:
5.0

Customer did not leave a comment.

Wyatt Allen 
Rating:
5.0

Friendly staff, very helpful for pickup and drop off. Maybe a squirt of wd-40 on the ratchet strap mechanism before picking up the transport, but it was no biggie it worked fine. Thanks

ARIC OBERLE 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Palmer 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Palmer 
Rating:
5.0

I was charged the 20.00 fee even though I talked to a representative and she walked me through the return and said it went through

christopher burton 
Rating:
5.0

Great service. Quick and easy

Harry Waugh 
Rating:
3.0

Given the type of business, it was very congested, but the drop-off was actually easy to accomplish. Staff was quick and very helpful.

James Rader 
Rating:
5.0

Customer did not leave a comment.

joseph raymond 
Rating:
5.0

Great folks!

Steven Hall 
Rating:
3.0

Customer did not leave a comment.

Steven Nancarrow 
Rating:
5.0

Customer did not leave a comment.

SCOTT DELLINGER 
Rating:
5.0

Customer did not leave a comment.

Kevin Vinje 
Rating:
2.0

We had talked the day before our pick up. Weather was to be very cold. They were open. We arrived on time and the place closed and my uhaul app would not accurately pick up the location. We had to drive up and down the road to make it begin the check In process. Took 1 hour to complete the check in and leave. It was 6 degrees and wind.

Renee Duncan 
Rating:
5.0

The trailer was quite used in the inside and the rubber bumpers inside left black marks on the furniture we put in it. We wrapped the furniture somewhat but not enough to prevent the wear. This doesn’t reflect negatively on the location I picked it up from. Just previous users.

Karen Smelser 
Rating:
3.0

Customer did not leave a comment.

George Brockman 
No reviews have been submitted for this location.

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