Customer Reviews for O2 Auto Services LLC
(U-Haul Neighborhood Dealer)

69 reviews

2915 Winchester Pike   Columbus, OH 43232

(614) 678-5615

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 678-5615

2915 Winchester Pike
Columbus, OH 43232

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Loren Jackson 
Rating:
3.0

Customer did not leave a comment.

Brandon Pardo 
Rating:
5.0

Customer did not leave a comment.

NATASHA OLIVER 
Rating:
5.0

Nothing Service was exceptional

ALBERT WALKER 
Rating:
5.0

Customer did not leave a comment.

BYAOMBE KAMI 
Rating:
3.0

Customer did not leave a comment.

Lucricia Hall 
Rating:
3.0

Convenient location. Quick easy pickup.

Nell Haton Micich 
Rating:
5.0

Customer did not leave a comment.

BYAOMBE KAMI 
Rating:
5.0

Just improving that place with more cleaning area. Thanks

NOURIA NKULA 
Rating:
4.0

More office

adam routh 
Rating:
2.0

Customer did not leave a comment.

DELORIENNE PERRIN 
Rating:
4.0

Customer did not leave a comment.

Ronald Fowler 
Rating:
5.0

Very polite, professional and helpful

Michael Aldridge 
Rating:
5.0

Nothing very smooth process!

Shane Carr 
Rating:
2.0

I picked it up and it had half a tank yet they insisted that I return it on full more or less getting theirselves a free half gallon . I also found their vehicle to be old and outdated

James Carr 
Rating:
5.0

Customer did not leave a comment.

Mohsen Dawood 
Rating:
5.0

I got great service and staff was friendly and knowledgeable.

Lou Price 
Rating:
2.0

Customer did not leave a comment.

Dominic Jontony 
Rating:
5.0

Great location .

bekele Assfa 
Rating:
5.0

Customer did not leave a comment.

Richard Burns 
Rating:
5.0

More cars to this location

Silvain Mbog 
Rating:
2.0

The owner was great but the tire was flat in the back.

Trevor Tisdale 
Rating:
5.0

Customer did not leave a comment.

Ariana Brown 
Rating:
5.0

Great work very professional

Ket KIMANIVONG 
Rating:
4.0

Customer did not leave a comment.

Dillon Craft 
Rating:
5.0

Customer did not leave a comment.

Meghan Riley 
Rating:
5.0

Customer did not leave a comment.

JAIME DEHUS 
Rating:
5.0

Make sure tires are aired up before sending trucks out.

Joshua Smith 
Rating:
2.0

The truck was clean but it was very old. Engine felt like it struggled at times and at one point Al the lights on the dash went out. My real issue is me being charged for gas when I returned the truck with slightly more gas then it had when I picked it up.

Valance Smith 
Rating:
1.0

They charged me $80 for an hour of being late. $80. That’s absolutely ridiculous and outrageous.

Kyle Gowens 
Rating:
5.0

Customer did not leave a comment.

OUMAR TALL 
Rating:
4.0

No comment @ this time

Phyllis Lyons-Cornute 
Rating:
3.0

Customer did not leave a comment.

Kimberly Whiteous 
Rating:
2.0

Good customer service !

Vilayphet Rajamountry 
Rating:
1.0

When I reserve a truck at a location I expect it to be at that location at that time I do not expect to drive back across town the opposite direction to pick up the truck

Jeremy Davis 
Rating:
4.0

Was ready to ro help as soon as we arrived. Gentle man was there when we arrived later in the evening to help us return the equipment.

Richard Rayburn 
Rating:
3.0

I didn’t know I didn’t have insurance like I have said before I requested insurance and all my items at one location but everything was changed a day before pick up the staff was friendly and inviting but my equipment was faulty

larita johnson 
Rating:
5.0

Everything was great and

tom harvey 
Rating:
5.0

The owner went out of his way to get us set up with everything. This was our second opportunity to work with him and both were good experiences. "Two thumbs up."

David Burwell 
Rating:
5.0

Absolutely outstanding service. I was in a rush to travel and had to leave the following day. These guys waited even after the shop had closed. They deserve all the service!!!! Thank you guys!

WOLFGANG NEUMANN 
Rating:
5.0

The owner went out of his way to get us set up. He sought and found the car hauler we needed. He gave helpful hints. His location may not be large, but he makes up for it with service.

DAVID BURWELL 
Rating:
3.0

The fender cover on the trailer had a crack in it that had cracked the remainder of the way across making it seem like it was going to break off completely halfway through my drive.

Matthew Pierce 
Rating:
3.0

There was no gas in the truck when we received it and the driver did not shut all the way. Tires were bald!

HEATHER SCOTT 
Rating:
5.0

Very good

ANTONIO ESTUDILLO 
Rating:
2.0

The vehicle we rented shook you around dangerously in my opinion while going 60-70 mph and when dropped off the owner was not there and so I had to give it to one of his employees which seemed to be too busy to talk about it. Then while I picked it up it was so low on fuel it was chugging to get down the road to to gas station in which the owner warned me and explained he would not charge me for fuel due to the inconvenience. I had to put 60 bucks in it just to get it to half a tank and I used it down to a quarter of a tank which is what my contract said to drop it off at. I then get my receipt by email and notice I had a meisley 7 bucks taken off my bull when 7 bucks will not even get a small sedan down the road. I will not return to this location and was only using this location due to how close it was to where I was moving my mother in law from.

Austin Davis 
Rating:
2.0

I had to call a phone number to reach someone regarding drop off and was told to leave the keys in the U-Haul. I asked if the drop box would be better and was told it would. The garage at this location is sketchy at best and I would have been mortified to send my wife there for any reason

Shawn Snodgrass 
Rating:
5.0

Very nice and quick service throughout.

Shawn Jenkins 
Rating:
1.0

It was a last minute rental when I got the rental it was under a half a tank of gas and I drove the rental exactly 8 MI I was told it would cost me $19.99 my debit card was charged $45 the rental lasted for maybe 45 minutes so I suppose I was just charged a dollar a minute either way I think it was overpriced sketchy and I would never go there again I will go to a professional U-Haul place where I can get professional service.

Stephanie Taylor 
Rating:
4.0

Turns out this gentleman had the exact vehicle I needed at the time. In the future, it may be good to have a bigger truck available. I’m happy with the service.

DAVID TUBAUGH 
Rating:
3.0

The location was fine. I think it’s absolutely absurd that I paid for a rental, paid $.79 a Mike and STILL had to pay for the fuel! What is the &.79 a mile for!? Had I known that I would NOT have rented. Sadly, I found that out AFTER I picked the rental up. Uhaul, you should be ashamed.

JOHANNA BURGESS 
Rating:
5.0

Customer did not leave a comment.

Keith Neuhart 
Rating:
5.0

Customer did not leave a comment.

Thomas Jones 
Rating:
5.0

Fantastic people. Loved them.

JEFFREY CLARK 
Rating:
5.0

Cheaper prices

Phillip Garner 
Rating:
3.0

Fix the equipment. Overhead door gets stuck, on the trailer I rented, and I had to use a crow bar, multiple times, to close it. The owner of the rental place knew about the issue and didn't tell me about it.

Douglas Lear 
Rating:
3.0

The gentleman who helped me sign the truck out was a tremendously positive person, a joy with whom to work! The truck was waiting. It ran well and did the job. A person was there when I turned it in. The final bill was immediately provided. Cant ask for more.

Edward Schenk 
Rating:
5.0

Customer did not leave a comment.

Kim Lewis 
Rating:
3.0

Customer did not leave a comment.

RANDALL ERCKERT 
Rating:
5.0

n/a

Carl Eilerman 
Rating:
1.0

Stop switching locations on people. I booked to pick at one location, but right when I got there, you told me to go pick totally at different location. (Very unorganized)

igor semenov 
Rating:
5.0

Customer did not leave a comment.

Yuri Gonzalez 
Rating:
2.0

Customer did not leave a comment.

Karan Baker 
Rating:
2.0

I’ve already rented another truck. From Penske. I won’t be back to U-Haul. I had a full fuel tank. Nice equipment and I’m NOT on hold when I call Penske. My U-Haul experience was a disaster and very disappointing. Never U-Haul.... The customer service on telephone sucked after I waited on hold for long periods. I see no reason to rent U-Haul ever again. I had no problem with my drop off facility

Mark Nicodemes 
Rating:
2.0

The vehicle was old... It was difficult to drive on the freeway in traffic. I returned the vehicle with more gas in it. I should've been compensated for the gas. The location is very subpar. Dirt/gravel lot. Small office which wasn't very clean. There is no safe place to park your vehicle.

Herbert Robinson 
Rating:
3.0

Customer did not leave a comment.

Norberto Camacho Virella 
Rating:
1.0

I always rent a uhaul for my moves. But this time I got a bad truck. I kept having to put gas in the truck every 2miles. I called the uhaul support line & told them about my problems with this badd truck. But they just gave me the run around & were never able to help me . When I return the uhaul truck they still made me put $61.00 in gas back in the truck . I was out of money . The manager O’Neal had such a badd customers attiqute & attitude was very badd . I will never again recommend uhaul to none of my family or friends. Never again . Very badd experience

Laura Muniz 
Rating:
1.0

It’s def I’m a bad part of town

Matthew Wagner 
Rating:
5.0

Nothing.

James Mullins 
Rating:
5.0

N/a

Amber Hawkins 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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