My first choice for renting a van or truck!! Great Customer Service!!
Theresa G.
Customer Reviews for Nuts & Volts Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Everything was quick and smooth. The representatives were very courteous.
Robert B.No license plate and I didn't get equipment.
Jonathan R.Great experience
DOUG M.Very nice people, professional, and great customer service
Drew J.I can not say enough, All the staff at Nuts & Volts are Always there to Help me!!!!!
DANIEL V.Nice peoples
GARY D.Trailer exactly what I needed
George H.On site Attendant was very nice and helpful, Parking was limited, not their fault. The assistant who answered my original call was nice and helpful. The only issue was The front right strap on the trailer was torn however I was able to complete my task.
Gary B.Nothing, Nuts and Volts has the best customer service and Clean Trucks! I have never had a bad experience!!!
Theresa G.Maybe move with a little more sense of urgency. Everything else was great!
Connor R.Not happy I was charged 2 gallons of fuel, when the vehicle was returned with fuel level required. Not renting from here anymore
JESUS C.The gentleman that service me was so amazing! They had my truck ready to go I was in and out
BARBARA A.There was a problem with the rental for how long I had the truck. Unpin contacting the business I was informed to either contact the drop off business or call a uhaul 800 number as I was to have the truck for 2 days but was told due to overbooking I was to return it after one day. This caused a moving problem for an additional truck rental that shouldn't of happened.
SEAN M.nothing that I can think of.
Robert S.EVERYTHING WAS GREAT, CAN'T THINK OF WHAT YOU NEED TO DO TO IMPROVE
MARY L.The staff was amazing
THOMAS R.We were not able to use the mobile check in to get our key, even though we had scheduled mobile check-in. The rep at the desk was rude. I booked my truck over a month out and when we showed up we were told they couldn't rent it to us because they'd be losing money. We told them we had already paid for it. And they did give it to us. It also seems they changed our drop off location. Before we arrived, we had scheduled drop off for another location. Once we spoke to the rep at the front desk, and he complained about losing money on the rental, I got an email stating that my reservation had changed and I had to drop the truck off where I picked it up. It took over half an hour to get our truck after we got through the mobile check in process.
Natael L.The online check in was horrible. That system needs major improvements.
Michael M.Both gentlemen were awesome. Thank you
Dante N.Very helpful with managing the trailer.
LESLIE MIHALIK F.We had a great experience. All employees were friendly and helpful and made the process so simple. ¡Gracias!
Meagan P.this is not an issue with the place I rented from.. This is a U-haul issue. 99 cents a mile is a bit much to charge.
gregory M.The app does not work to return the vehicle. Very frustrating. Wait time on the phone to get assistance is about one hour. Unacceptable! Requesting a call back puts you back in the queue.
DIANNA D.Everything was great! Easy peasy.
Matt A.I have no negative comment about my experience.
Brian S.Great workers! Left my wallet, they found it and kept it overnight and i picked it up the next day!
MICHELLE W.I had issues with your app and website. I could only log into my account on your app. When I went to return my rental I couldn't even access my app to start my return. I had to call customer service twice. The first time I was told I could have a call back because the wait was 60 minutes - the call back never occurred. I only received a call that I was next in line. The second call I was on hold for 30 minutes to get through. Everything was smooth except the return. What should have been just a few minutes took an extremely long time.
Maureen M.Great
Zulfiquar S.Great service, friendly people, and equipment that was well maintained. Fair price, too.
Ann S.Great service team at Nuts & Volts...will definitely use them again!
MICHAEL B.I returned the truck 6 hrs ahead of due time and within the store working hours. The associate asked to leave the key and did not check the truck. I recieved a total of $190.0 due to clean and gas. I drove the truck for 58 miles and the charge is for 9 Gallons (that means the truck mileage is 6.44 mile/ Gallon). The cleaning fee is $145.0 that means the cleaning rate is $145.0 hr. That day was rainy and muddy I would assume the truck has some trace of mud. I would appreciate if the associate inspected the truck and highlighted all issues at the drop off time instead of hit a customer with $190.0 bill.
Hesham M.Make it clear that there are two lots to pick the vehicles up. Van needed oil change, surprising when at car repair shop!
Matthew C.NOTHING! LOVED THE PRE CHECK IN!!!
Melvin K.Enlarge print size on email receipt.
DAVID F.The men at this location are first rate. My truck was ready when we got there and they made it a breeze to get moving day off on the right foot Won't go anyplace else to rent a truck. Thanks guys!
JOSEPH C.I would never recommend U-Haul rental to anyone. You moved my pick up place and the process of picking up the truck was insane. Nobody answering at the 24/7 number.
Troy B.Nuts and Volts is a great place to rent from. Very quick and personable service. I highly reccommend them.
CARL G.The gentleman that helped me at the deck was very nice and professional. He took me to the truck and gave me a detailed explanation on how the tuck operates. He answered all my questions and was very patient. The truck was clean and the lock on the back worked well. I used the app for drop off and it was very helpful/handy. Overall there were no complains.
Christina S.Scott in customer service was fantastic!
Jake C.I was directed to this location online.Completed the request online.When we went to pick up the truck,everything was ready to go.The one thing I would change,would be to let the customer know that a large hold was going to be placed on their debit/credit card.I had a hold of over $300.00 placed.I understand the reasoning, but I was expecting an overage, but not that high.Upon returning the truck,we were warmly greeted and thanked for using their vehicle.I definitely will be using this location again.
Susan P.The guy was friendly and the truck was clean. But it took 30 minutes to get the truck and charged 2 fuel gallons for a 9 mile drive (mileage also charged as expected).
DANIEL S.They were super nice to work with! Will be using them again on the 16th of Oct.
Julie P.The whole process for contactless pickup through the app is horrible. The app is slow and difficult to use. There's no reason for it to be as painful as it is. It's 2021 fix your technology. We can 3D print organs and have flying robots on Mars, but you can't make a half decent app to pick up a truck. Pitiful. The staff were awesome tho.
Stephen C.There were 4-5 people there at the same time to pick up equipment. I see that as a U haul issue, not Nuts and Vilts.
Dan L.The people at the location were very helpful with a rusty hitch
ROBERT B.If I ever need a truck again I'm going here
KIMBERLY G.The damn truck had a governor on it unbeknownst to me and not listed anywhere on the paperwork. I found out when trying to pass and just about getting clobbered. Not safe and I find there's no way to know until you kill me. What are you going to do about it. I rent several times a year.
JEFFREY H.I was very happy with my rental. The truck was ready when I arrived and the return was quite easy as well. Simply park the truck and place the key in the drop box. Convenient location near my home and very close to my final destination.
Martin F.Clean the bugs off the windshield. It was dirty.
John F.They're Very Professional, They're Very Knowledgeable.
JAMES M.Nuts and bolts was the most friendly helpful rental place. Very accommodating. No issues whatsoever. They went out of their way for me to get the truck I reserved.
DEBORAH S.There is nothing that Nuts and Volts needs to do to improve anything. The folks over at Nuts and Volts were amazing!!! The Uhaul place in Avondale where I got my hitch installed, did not do a great job. Nuts and Volts went above and beyond to make sure I got my trailer on safely and securely for my trip across the country. Thank you!!
megan R.