Great workers! Left my wallet, they found it and kept it overnight and i picked it up the next day!MICHELLE W.
Customer Reviews for Nuts & Volts Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BARBARA V.
I had issues with your app and website. I could only log into my account on your app. When I went to return my rental I couldn't even access my app to start my return. I had to call customer service twice. The first time I was told I could have a call back because the wait was 60 minutes - the call back never occurred. I only received a call that I was next in line. The second call I was on hold for 30 minutes to get through. Everything was smooth except the return. What should have been just a few minutes took an extremely long time.Maureen M.
Customer did not leave a comment.Rebecca R.
Great service, friendly people, and equipment that was well maintained. Fair price, too.Ann S.
Customer did not leave a comment.Abigail H.
Great service team at Nuts & Volts...will definitely use them again!MICHAEL B.
I returned the truck 6 hrs ahead of due time and within the store working hours. The associate asked to leave the key and did not check the truck. I recieved a total of $190.0 due to clean and gas. I drove the truck for 58 miles and the charge is for 9 Gallons (that means the truck mileage is 6.44 mile/ Gallon). The cleaning fee is $145.0 that means the cleaning rate is $145.0 hr. That day was rainy and muddy I would assume the truck has some trace of mud. I would appreciate if the associate inspected the truck and highlighted all issues at the drop off time instead of hit a customer with $190.0 bill.Hesham M.
Make it clear that there are two lots to pick the vehicles up. Van needed oil change, surprising when at car repair shop!Matthew C.
Customer did not leave a comment.Jeffrey G.
NOTHING! LOVED THE PRE CHECK IN!!!Melvin K.
Enlarge print size on email receipt.DAVID F.
The men at this location are first rate. My truck was ready when we got there and they made it a breeze to get moving day off on the right foot Won't go anyplace else to rent a truck. Thanks guys!JOSEPH C.
I would never recommend U-Haul rental to anyone. You moved my pick up place and the process of picking up the truck was insane. Nobody answering at the 24/7 number.Troy B.
Customer did not leave a comment.Alex B.
Customer did not leave a comment.JOHN M.
Nuts and Volts is a great place to rent from. Very quick and personable service. I highly reccommend them.CARL G.
The gentleman that helped me at the deck was very nice and professional. He took me to the truck and gave me a detailed explanation on how the tuck operates. He answered all my questions and was very patient. The truck was clean and the lock on the back worked well. I used the app for drop off and it was very helpful/handy. Overall there were no complains.Christina S.
Customer did not leave a comment.Michael C.
Scott in customer service was fantastic!Jake C.
I was directed to this location online.Completed the request online.When we went to pick up the truck,everything was ready to go.The one thing I would change,would be to let the customer know that a large hold was going to be placed on their debit/credit card.I had a hold of over $300.00 placed.I understand the reasoning, but I was expecting an overage, but not that high.Upon returning the truck,we were warmly greeted and thanked for using their vehicle.I definitely will be using this location again.Susan P.
The guy was friendly and the truck was clean. But it took 30 minutes to get the truck and charged 2 fuel gallons for a 9 mile drive (mileage also charged as expected).DANIEL S.
Customer did not leave a comment.DANIEL S.
They were super nice to work with! Will be using them again on the 16th of Oct.Julie P.
Customer did not leave a comment.THERESA G.
The whole process for contactless pickup through the app is horrible. The app is slow and difficult to use. There's no reason for it to be as painful as it is. It's 2021 fix your technology. We can 3D print organs and have flying robots on Mars, but you can't make a half decent app to pick up a truck. Pitiful. The staff were awesome tho.Stephen C.
There were 4-5 people there at the same time to pick up equipment. I see that as a U haul issue, not Nuts and Vilts.Dan L.
The people at the location were very helpful with a rusty hitchROBERT B.
If I ever need a truck again I'm going hereKIMBERLY G.
The damn truck had a governor on it unbeknownst to me and not listed anywhere on the paperwork. I found out when trying to pass and just about getting clobbered. Not safe and I find there's no way to know until you kill me. What are you going to do about it. I rent several times a year.JEFFREY H.
I was very happy with my rental. The truck was ready when I arrived and the return was quite easy as well. Simply park the truck and place the key in the drop box. Convenient location near my home and very close to my final destination.Martin F.
Clean the bugs off the windshield. It was dirty.John F.
They're Very Professional, They're Very Knowledgeable.JAMES M.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.PATRICK S.
Nuts and bolts was the most friendly helpful rental place. Very accommodating. No issues whatsoever. They went out of their way for me to get the truck I reserved.DEBORAH S.
Customer did not leave a comment.TINA S.
Customer did not leave a comment.GARRETT K.
Customer did not leave a comment.NATHAN B.
There is nothing that Nuts and Volts needs to do to improve anything. The folks over at Nuts and Volts were amazing!!! The Uhaul place in Avondale where I got my hitch installed, did not do a great job. Nuts and Volts went above and beyond to make sure I got my trailer on safely and securely for my trip across the country. Thank you!!megan R.
Customer did not leave a comment.Aschley H.
Customer did not leave a comment.LEE CHER V.
It was the first time using the check in and check out using the APP. I ended up going inside to do check out the truck. When returning the business was closed so I had to do the check in via app. There were a lot of steps, and every time I thought I was done I had other steps and pictures to take. Either streamline the app or better prepare users for the multiple steps.MICHAEL S.
She was extremely nice & helpful. Thank youShaheriyar B.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.George A.
I ordered my uhaul truck in march hoping it would be at site closest to my home, it wasn't. But,the Lombard site service and equipment was excellent. I would recommending this location if it's near you.Lori R.
Very helpful and courteous staff and service.Ayaz K.
Just can't say enough about everyone there. They always go above and beyond to service me!!! They are the Best!DANIEL V.
Customer did not leave a comment.Daniel N.
Customer did not leave a comment.Arnold D.
Excellent serviceMIGUEL P.
Customer did not leave a comment.MICHAEL D.
Nothing, i was in and out in 5 minutes, they are awesomeMICHAEL M.
Customer did not leave a comment.margaret S.
Customer did not leave a comment.DANIEL V.
Folks at Nuts & Volts could not have been nicer or more professional. Highly recommended.John L.
Customer did not leave a comment.ZACKERY W.
Customer did not leave a comment.MATTHEW N.
Customer did not leave a comment.ARIEL M.
This was the BEST experience I have ever had renting a car, van or truck. The folks at Nuts and Volts are super friendly and helpful! I would give 6 starts, not even 5!ANGELA P.
could use a bit more parkingMARY V.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Anthony M.
Woman at the front desk was very professional and amicable. Made the process a pleasant experience. Was in and out of there with my reserved truck in less than 10 minutesNAZARENO M.
I'm not sure what - if anything - can be done about it - maybe it's just how the truck is, but the steering seemed very loose.Tim S.
Never disappointing!!!!THERESA G.
The location made the drop off extremely easy and were very politeDavid L.
Customer did not leave a comment.KISHA D.
Customer did not leave a comment.JUDITH G.
Customer did not leave a comment.ADAM B.
The van rented was not available When we went to pick it up. they provided a replacement small truck for the same rate. They did not hold up our moving plans and made a quick pivot to get another vehicle . Thank you !!!Cindy H.
Generate final bill when truck is returned would be preferred but did receive bill by email in about 1/2 hour.JAMES B.
The lady in the front desk knows how to treat her customers she was awesome,super nice ,helpful and always smiling.JASMINE A.
Customer did not leave a comment.NATASHA W.
Nothing, service was great and people very friendly & helpful.SHANE H.
Customer did not leave a comment.JEFFREY C.
Easy rental.... friendly woman in the office~suzette H.
Customer did not leave a comment.LEE R.
Great Customer Service. Easy to deal with and explained all the features of the trailer to us. We would definitely rent here again.ROBERT R.
It was a pleasure dealing with Tiffany she was amazing so kind and helpful. We will forsure be back. Thank you so much.DOMINICK P.
Customer did not leave a comment.LAURA G.
Nothing, always enjoy doing business with Nuts & Volts!THERESA G.
Customer did not leave a comment.stephanie O.
It was very hard to park the truck at the end of the dayâ€” especially with the wu other people returned the trucks prior to us dropping them off.Melissa L.
Customer did not leave a comment.MICHAEL D.
If I could use that dolly every time that would be awesome. Also I for sure would recommend you guys to anyone looking to rent. Thanks!ADAM B.
The app is a piece of junk. The pictures were from months ago with snow on the ground and I couldn't take new ones in the app.Aaron P.
1. The key was not in the lock box so I spent an hour trying to get the van despite an advance reservation. I still had to go inside. 2. The van seats had not been vacuumed or wiped out. It was filled with pet hair and sticky. 3 the service airbag sign stayed on throughout.Petrina J.
Customer did not leave a comment.David H.
Customer did not leave a comment.Alfonso A.
Customer did not leave a comment.MIA H.
Customer did not leave a comment.derik S.
Customer did not leave a comment.Chris C.
Customer did not leave a comment.CARRIE F.
Customer did not leave a comment.John V.
Customer did not leave a comment.JACOB T.
Customer did not leave a comment.THERESA G.
Customer did not leave a comment.Bernard L.