Comentarios de los clientes para Nursery Road BP

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Nursery Road BP

Clasificación general:

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Robert H.
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I was told the on site representative would hook up the trailer. He seemed quite surprised when I mentioned it. Luckily there was another customer who helped.

NAA A.
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The price

Micah B.
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El cliente no dejó un comentario.

Carly L.
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The ownership was very helpful and accommodating to our needs

Lennie D.
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El cliente no dejó un comentario.

Marvin B.
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El cliente no dejó un comentario.

Aaron R.
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The staff was super friendly, it just took a little time to figure out.

Teodoro R.
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Poor customer service, Uhaul don't comply with what it's advertised.

Gloria D.
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There was a slight issue with picking up my truck upon arrival, but Matthew took care of it right away. He's great.

michelle A.
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El cliente no dejó un comentario.

Lea M.
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El cliente no dejó un comentario.

Nicholas I.
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Owner Mike Ajayi was very personable and helpful beyond just the U-Haul service but helpful in advising me about the community I just moved into.

JEFFERY D.
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El cliente no dejó un comentario.

Phyllis michelle B.
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We had all of the information to give to the gas-station attendant. We had no idea he was also the agent for the rental truck. He was O K. ,,gave me a hard time about something that was not on his phone. He did not even have a computer for the transaction. Modern technology is amazing. It took forever for us to be cleared to take the truck. We did the covid-19 wipe down ourselves. A good day.

SNEZANA RADAK C.
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Took too long

David S.
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My pick up location was changed four times, the pick up location was closed and Instead of starting our move at 8:00a.m. it was lunchtime when the lowest ranking guy showed up to open the gas station that was representing uhaul. He was polite but he is not trained and was really just a fall guy for poor management. I recieved 7 of the 12 blankets I ordered. They were sitting in a pile on the bathroom floor of the gas station, tape and dirt still on them from the last customer. The truck was not clean and had garbage still in the back, spilled coffee in the front, and reeked of cigarettes. Each call to the help station required being on hold for 10-15 minutes and i had to call four times. I asked a manager to call, it's been five days without uhaul contacting me.

Shironda J.
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El cliente no dejó un comentario.

Beth L.
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Quick pick up and drop off for a last minute purchase. All went very well!!

Cory T.
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I would not recommend that location to any of my friends and I will not use them again. The rep seem like he did not know how to rent a U-Haul truck and had to keep calling his boss. It took about 40 minutes to rent a U-Haul van and I was the only person in the store at the time. Also, when I received my rental charges they charged me for furniture pads an utility dolly that I did not request or received. I want the charges removed ASAP. Thank you, Cory (m) 240-712-1678

Tammy M.
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norhing

Iket T.
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As a business owner I don't hide fees they fuel amount was correct on my return, I was charged over $250 for a 1 day rental I could have rented from Enterprise Commercial Trucks and saved over half of this your rental starts out at $29.99 a day and totals more then a weekly rental @ Enterprise

PATRICK E.
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El cliente no dejó un comentario.

Jackson S.
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Reserved a car hauler via another location, but they didn't have one and referred us here. Was told it would be $118, but turned out to be $158 with fees and taxes. Then the vehicle we wanted to use didn't have a big enough hitch, so the cashier said he'd give us a deal on renting the hauler and a truck - only $39.95 plus mileage for the truck and he'd discount the hauler since we were stuck. Signed the new contract for $95. Got home and my bank account was debited for $158 plus the $95! Reread the second contract and saw he only charged me for the truck at a rate of $103. Called this morning and the clerk who answered said I'd have to talk with the manager who wasn't there but he gave me his cell phone number. Tried to call the manager this afternoon and no answer and the voice-mail was full. Tried calling the location later this afternoon and no answer at all. For what I paid, gas included, I could have hired a tow truck and it would have been cheaper and less time-consuming. I've rented haulers from Uhaul 3 times before (not from this place) to pull with my own vehicle (not an option this time) and never felt cheated or taken advantage of - but I'll have to think twice next time I need to move a car.

Robert H.
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If you are going to have a service at a location make sure everyone knows how to rent the uhaul...horribly unorganized ...extremely unprofessional...very shady ..If I wasn't so desperate in need for the truck I would have carried the stuff by hand the 4 miles it had to go.

Louie V.
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El cliente no dejó un comentario.

NATE C.
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BP gas station was adequate for dropping off.

danette L.
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This location is completely clean. The owner is such a joy to do business with. Renting this uhaul trailer was effortless because of the excellent service we received.

Susan S.
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Corporate U-Haul assigned us a different return location that was several miles away. This one was .0.9 miles away. I called corporate and requested this location. They telephoned the owner who agreed and i dropped off later that morning without incident. Was on my way within a few minutes.

glenn W.
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truck share using mobile device should be in/out. no wasted interaction(s) with personal for the key

NATE C.
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BP gas station had a car trailer hitch side poking into the driving way path.

john M.
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The service was horrible. It took over 30 minutes to get the keys when I had a reservation and nobody else was there. If I hadn't called the main u-haul office I possibly never would have been able to get the truck.

Naveen A.
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I was told that I'm charged only 112$ whereas the bill is of $311 wow unbelievable worst experience ever

jim R.
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They did not have record of my reservation. The problem is I was going to pick up storage at the actual U-haul store and could have picked up a truck right there saving me the hassle of going to another site. I do not fault the dealer but instead U-haul representative caused the problem.

Moyo A.
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El cliente no dejó un comentario.

tiffany F.
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El cliente no dejó un comentario.

Alyssa Z.
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El cliente no dejó un comentario.

phillip F.
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El cliente no dejó un comentario.

Lakshay G.
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El cliente no dejó un comentario.

Mark H.
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El cliente no dejó un comentario.

philip T.
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Ibrahim is a really good guy and does a nice job with his shop.

Luis M.
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Perhaps signs marking the parking lot where the trucks should be parked would be helpful.

Joseph E.
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The owner wasn't there. We had to wait with our young child for nearly an hour in a not so good part of town for him to show up. Once he did show up it took another 30-45 minutes to get the truck from them. This wasn't even the original location we requested. So they tacked on extra mileage charge because we had to drive further back to our home. It wasn't a lot but that's not the point. Any way I would never rent from this place again!

Wendy S.
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Very rude people.

Lisa M.
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Rep was very nice, helpful and took the time to be sure I was comfortable with the truck. Highly Recommended location!!!

cynthia T.
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El cliente no dejó un comentario.

Patrick S.
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got a call from the guy there ,hard to understand and they wanted to charge my credit card saying there wasn't a 1/2 a tank of gas when returned. Yes there was and the guy at the location didn't even check the truck. He just took the keys and said thank you. Got a call more than 2 hrs after I dropped it off saying I was short on gas? I told him I wasn't but maybe a gal short of half a tank and he was not going to charge on my credit card or I would call the bank and report him.

No se han enviado comentarios para esta ubicación.

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