Customer Reviews for The Mine
(Distribuidor de U-Haul del vecindario)

116 comentarios

1808 Woodmoor Dr   Monument, CO 80132

(719) 493-9978

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 493-9978

1808 Woodmoor Dr
Monument, CO 80132

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

We were redirected to this location as the first location we originally booked with did not have the truck we reserved. The wood more location had the truck but not the dolly we reserved and was short on blankets.

Steven L. 
Clasificación:
5.0

Very nice people to work with Thank you

Albert B. 
Clasificación:
1.0

Asked attendant about checking truck in. Her reply, no, I can do it later. After leaving location, we get an email that the truck was not left at 1/4 tank. This is total crap. I filled it to 1/4 tank b4 returning to Monument location. We were charged approximately $50. We called location and she said we could call Uhaul which we did. Individual we spoke with said we should hear something back relatively soon. Never heard back. This whole thing was farce from dropping off the truck. You've lost us as a customer forever. We had rented a car hauler and 6'x12' covered trailer brought back to this location on Monday. If these charges are not removed, we are turning it over to Chase Visa dispute center. Real customer service by Uhaul.

preston T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

alma B. 
Clasificación:
5.0

Gracias.

Michael B. 
Clasificación:
4.0

Customer service rep was very helpful and professional. Pretty simple process. The building is not marked well but I obviously found my way!

Kelvin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irwin K. 
Clasificación:
5.0

Advertise where the entrance is better

Kris S. 
Clasificación:
2.0

I had trouble with your app that really wasn't UHaul s problem. The service representative on the phone was polite and knowledgeable. The downside of dropping off at this location was the UHaul employee was late getting to work that day.

Lawrence S. 
Clasificación:
5.0

Travis was great. Really knowledgeable and helpful!

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tereasa H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jackson P. 
Clasificación:
5.0

Awesome team - thank you! We got the truck on short notice and dropped it off after hours, this location is great for flexibility.

Jeff S. 
Clasificación:
2.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
2.0

No signage or hours posted that is visible from the street. Basically unmanned location that is not attended by anyone. I just dropped the trailer off and had to call back to let them know it was there. The person who answered the called sounded surprised

David M. 
Clasificación:
1.0

Don't double book the equipment

Christina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aidan A. 
Clasificación:
3.0

It was very small, hard to find...didn't really look like a business...more like a lot with a bunch of abandoned uhauls. Business building was being used by several groups, it seems. Felt strange.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth B. 
Clasificación:
4.0

Insure that cracked windshields are replaced prior to releasing vehicles and that they have a full tank of gas. I picked up my rental with barely a quarter tank. I returned it with a half tank of gas and received no credit. Also auto transport trailers need to have a break system for added safety. There should be antisway bar to reduce the risk of losing control of the vehicle, especially for inexperienced drivers. My moving trip from Colorado to North Carolina was one of remember I had to drive during high wins and freezing rain and snow creating hazardous driving conditions. I have years of driving experience towing travel trailers, but for those that don't have the experience those conditions could cause serious accident. H-Hual should lead the way for customer safety.

Jose T. 
Clasificación:
5.0

Professional, knowledgeable and courteous.

HAROLD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario P. 
Clasificación:
4.0

The moving blankets were poorly folded and not in bags. the clerk undercounted the number and I and to verify everything. The gas tank was not full when I picked up the truck. During the walk around inspection, I was told to take pictures to send in on a text mail. this was incorrect and lead to unnecessary calls to customer service.

Gregg L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tate K. 
Clasificación:
2.0

I expressed concern with the unusual storm hitting the area I was traveling through, the location sold me more mileage just in case I needed to reroute myself. When I dropped off, I hadn't used the extra miles and the associate told me that if I had exceeded the mileage it wouldn't have been an issue but since I prepaid for it ($350) they won't refund it. I feel this was a shady practice.

Zack F. 
Clasificación:
4.0

Happy with the location, NOT happy with U-Haul for changing out 26ft truck reservation fot a 20ft truck the day prior. Then we had to spend MORE money on a 12ft trailer, which also cost more in gas. Very disappointed as U-Haul has triexd to blame us for requesting a 26ft truck.

TIMOTHY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joesph W. 
Clasificación:
5.0

Everything was fantastic!!!

John B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sierra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles G. 
Clasificación:
3.0

Called location to say I turned in the trailer, on Sunday, and they were surprised I called. Not sure if they checked in the trailer.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex H. 
Clasificación:
5.0

The man at the counter was great.

Timothy A. 
Clasificación:
5.0

Great people great loc friendly and fair pricing thank you. U haul

KIMBALL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

The people here were so nice. I know they didn't have to deal with much other than receiving the vehicle and dolly but I felt welcome.

JERAN H. 
Clasificación:
3.0

Seems to be a drop off location only as the website indicated the store was open but no one was there. Was able to use the online checkout without any problem.

ARLENE R. 
Clasificación:
4.0

Nothing more.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT P. 
Clasificación:
3.0

It was Sunday and the place was closed

Jerry E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
3.0

Don't order a hitch through Uhaul.

DAVID D. 
Clasificación:
4.0

The hours are too limited.

Kenneth R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilee W. 
Clasificación:
5.0

I am waiting for my refund for 1 days rental return.

David M. 
Clasificación:
3.0

Customer Service could be better

Terry B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE B. 
Clasificación:
4.0

He site did not have the moving blankets that. Had requested in my reservation.

Kenton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEREMIAH G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Austin S. 
Clasificación:
5.0

very smooth start to finish

LEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

Excellent location for me. Owner was very friendly, knowledgeable and quick!

KATHRYN W. 
Clasificación:
4.0

Could use some repaving of the parking lot

Dennis O. 
Clasificación:
2.0

While the personnel were nice, the truck was not clean when I picked it up. There were empty bottles, sunglasses, and crumbs in the cab. The bed of the truck had a pile of unfolded moving blankets, empty boxes, and a dirty floor.

Tom D. 
Clasificación:
4.0

My hitch ball was actually too low, so it would have been good if the company had noticed and offered a solution. Later, when the trailer was loaded, a family member advised me to flip the hitch to raise the ball.

JEFFREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY T. 
Clasificación:
5.0

Very friendly competent staff. Very easy to deal with.

Wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jae Won S. 
Clasificación:
3.0

Was told we could return the rental at any Uhaul location but found out that it was not the case. Was very iinconvenienced to drive to this location for drop off.

SABASTIAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEIA B. 
Clasificación:
5.0

Jenny at this site was especially helpful and pleasant to work with.

Doug W. 
Clasificación:
5.0

Very Customer Friendly! We were issued a new 10'Box (only 15,000 miles). A piece of mind for a 2,000 mile trip.

VICTORIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Very friendly and helpful staff

Timothy O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
1.0

It took one hour to get the rental completed! Because there is no internet service at the location, it kept failing. When we tried to leave to find connectivity, we were told we were too far away from the location! Although we had rented the truck for four hours, by the time we got on the road, we were only given three hours! We rushed to make the deadline. It was an awful experience and I will never rent from you again. Additionally, I am telling everyone who lives nearby to never use this location via Nextdoor.

Allison R. 
Clasificación:
1.0

This was a new location that had just started renting trucks. I was sent to this location which was fifteen miles away the day before the pickup date vs the 3 miles that my rental reservation had stated for two weeks. I tried to pickup the truck using the 24/7 app but it would not recognize the location or the bar code pictures I took on the building. Ended up having to wait 45 minutes for location to open. Tried to upload pictures of some damage to truck but never was successful after 3 tries and about 15 minutes. Reserved an appliance cart and 4 dozen pads but they only had 2 dozen. After an hour and fifteen minutes trying to finally get the truck (I was the only customer) got to home to have loaders start loading, opened the back of truck and no appliance dolly. Ended up going to another location to get more pads and appliance dolly. Truck was great but the checkin process was the worst I ever had with UHaul.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane K. 
Clasificación:
3.0

Fix broken parking lot

RAMIRO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

Nova Sports did an excellent job! Best service I have ever had at a U Haul facility.

GARY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashlynn R. 
Clasificación:
5.0

All went very smoothly so no improvements needed. Cheers!

Michele S. 
Clasificación:
5.0

N\A

Michael B. 
Clasificación:
5.0

I've used this location before. The staff is excellent. I turned the truck in after hours so I didn't interact with them directly this time.

Shawn W. 
Clasificación:
5.0

Clean the exterior of the trucks.

MIKAYLA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler F. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
No se han enviado comentarios para esta ubicación.

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