Drop off went very smoothly. No issues and the gentleman was polite, friendly and made some good suggestions for where to eat lunch locally. Very much appreciated.
James A
Customer Reviews for Not Too Shabby
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not the location i initially reserved the truck from ! Someone canceled my reservation 30 minutes before I got there !! Tried to make a new reservation that night while they tried to charge me double , even tho it’s their own mistake !! After leaving home , I had to come the next morning and take the truck . By this time my help was not available
rodica dVery good
cua uTruck was jerking. I couldn’t get in the box to get the key tried for 30 minutes and the place was close. Details of to what box to get the keys was horrible
Kenya LPlace was fine, but had to park across the street
Nicholas APlease continue the great service towards customers. Always great rental prices!
antonio qDANGEROUS DROP OFF LOCATION. did an after-hours return here, pitch black street. Looks like the location is built into someone’s home with drop box posted on the back of the property. Felt as if I was trespassing. This location waited 2 MONTHS to close out my rental, hitting me with an incorrect $10.00 over mileage charge 60 days later…
Ryan NGood job
Chad SCouldn’t find the key box near the back door there was a lot of wood in the way. Other than that
John CThe place was closed and I rented the truck for 6 hours but only got 5, it was an awful experience
David HA family emergency came up so no one was there. I had to use their truck use app and their lock box was so cluttered being disabled was very hard for me to get to.
Nathan ASuper convenient. Owners were great and made sure we had everything we needed.
Richard SJerry was a great fella to work with…… Very helpful and amicable.
DOUGLAS Hno one was at location when i returned vehicle so called uhaul cust service to notify i left keys in drop box
Juan FCorrectly record mileage at pickup and drop off and advise your customers to take pictures of the odomoter at both locations to avoid being over charged. Also have the pickup and drop off locations show the odomoter to the customer when they record the mileage on the vehicle.
JACK Cwas given this location to drop the car dolly off at. went in made sure it was ok then after i dropped the car dolly off was told they don't take car dollies there. so i had to load it back up myself and take it to another location 12 miles away. This trip had a few problems and all were from U-haul.
FRANKLIN ADidn’t have the furniture doll I ordered
Stanley WThe location was fine. But my experience with UHaul and renting the truck was horrible. I will never get a uhaul again.
Kaitlin SThe locks for the keys were in bad shape.
Justin WGreat
gregory WDon’t lead customers on with reservation guarantees that aren’t true. I reserved a truck five days in advance only to find out at 4:30 PM on a Saturday that the truck was not available for a Sunday move. The UHaul care team representative wasn’t able to help me at all. I happened to run across an after hours pick up location where I could rent a truck with my smart phone. Unfortunately, it was smaller than the one that I originally reserved and I had to make multiple trips. Thankfully it was an in town move.
Roger MJerry was immensely helpful and very accommodating. I have already recommended him to a couple of friends. First rate customer service!
Wade TNothing ! Jerry was very good he understood my needs and took care of it.
ROBERTO SAll good
Stoll SBusiness not open on the day I was scheduled to drop off. Next day wasn’t scheduled to open til 11am, scheduled drop off time was 9am. At 11:30, still no one at the business. I called the number and the guy said he was sick , not coming to work today. What an awful UHaul dealer!
Michael VNothing. Was perfect
Troy SVery reputable and reliable.
AMANDA CThe staff here were super friendly and helpful. He helped me hook the trailer to my car. We visited for a moment. Very nice people.
William CService was excellent and location convenient.
Debra ANo improvement is needed at this location
APRIL RI was told if I returned the trailer earlier I would get credit but that was no turn I rushed to get done and get it back one nothing
James SDo not charge their credit card without telling them. And do not issue a refund if you dont plan on actually refunding the money. And the customer service guy was very rude.
Michael BThe working team there did an excellent job taking care of my reservation. Professional and friendly, my transaction went smoothly, thank you!
Andrew HEverything was great! Just keep doing what you are doing!!!!!
tammy mGreat to deal with I will go back to this uhaul place
RONALD JThe representative that helped us connect our vehicle and helped complete the sign in process, was very friendly and helpful. We found an unmarked dent and he took photos and documented it on the spot. I like using Uhaul trailers because I feel they are heavier and safer than most trailers and they track behind the tow vehicle, very well and are stable. Most trailers I've rented have been very clean and in good shape. They've had a few dents bit that comes with rental trailers and hardware
John CI have no suggestions my experience was great
Gene P