Customer Reviews for Norval Convenience
(Distribuidor de U-Haul del vecindario)

133 comentarios

525 Guelph St   Norval, ON L0P1K0

(905) 873-8393

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 7 p. m.
  • Sáb.: 9 a. m. - 7 p. m.
  • Dom.: 9:30 a. m. - 5 p. m.
Horario especial
  • 12/24/2021 - 12/26/2021: cerrado
  • 12/31/2021 - 1/2/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(905) 873-8393

525 Guelph St
Norval, ON L0P1K0

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 7 p. m.
  • Sáb.: 9 a. m. - 7 p. m.
  • Dom.: 9:30 a. m. - 5 p. m.
Horario especial
  • 12/24/2021 - 12/26/2021: cerrado
  • 12/31/2021 - 1/2/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Provide an ice scraper in winter or advise customer to make sure they bring their own. Put a sticker on the dashboard that says what side the fuel door is. Provide grab bars on the rear and side loading doors to help the renter get up inside (like the one on the driver's door side.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAM, PRASAD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mile P. 
Clasificación:
5.0

Friendly, helpful, supportive, a great experience at a stressful time.

JENNIFER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENATO E. 
Clasificación:
2.0

I booked thru the brampton location on main street. I was told that I could extend my 4 hr window for a day booking. Went to Georgetown to pick up and the lady there said that I had to return the vehicle in 2.5 hrs cause a booking was made months ago for this van and the other party will be coming to collect the van. I had no choice last minute to take the van and do whatever I could in that window. I missed out on my second pickup and lost $150 deposit that I couldn't keep. As per no show

STEPHEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

The lady at front desk was very nice and professional, first time I've been treated so polite and professional. Keep up the great work.

OMAR ELISEO M. 
Clasificación:
5.0

representative was fantastic

J PETER J. 
Clasificación:
5.0

Nice

YARMEMET B. 
Clasificación:
5.0

The lady was very accommodating and helpful as I was behind schedule

BERNARD P. 
Clasificación:
5.0

Always the best service. Efficient and friendly every time!!

KORI K. 
Clasificación:
5.0

I rented 4 cargo vans here and I was very pleased each time. Excellent customer service here was provided by the lady manager

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hitesh K. 
Clasificación:
3.0

Could us more lighting in the parking lot.

Zachary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VITO C. 
Clasificación:
5.0

As Home Stagers we rent from this location several times a week, they continue to offer fastest and friendliest service every single time.

KORI K. 
Clasificación:
5.0

Staff at that location were very helpful when they noticed my difficulties with the online check in location. Watched the online tutorial but nowhere did I remember seeing anything about additional 2 verifications needed. Wasn't about to provide 2 phone numbers at 8:30 in the morning and who carries a passport when renting a truck? Terrible online experience, so happy the location was actually open at time of rental and will not use the online option again.

David D. 
Clasificación:
5.0

Nice

YARMEMET B. 
Clasificación:
5.0

Very easy checkin...liked the process to click pictures to approve and dispute before the drive. Keep up the good work!

SIDDHARTH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORI K. 
Clasificación:
1.0

Moving dolly was not included, no advance warning of this. I spent two hours on hold trying to find out what I could do, the only answer I received was telling me to call Milton and see if they have one, this would have been an hour round trip, completely unacceptable and wasted my day.

Jon F. 
Clasificación:
5.0

The friendliest and easiest UHaul reservation and dropoff ever, what an amazing experience. Thanks to the female agent at Norval Convenience!!

LAMONT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORI K. 
Clasificación:
5.0

Alway the friendliest and helpful service. They truly bend over backwards for their customers !!!

KORI K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Curtis F. 
Clasificación:
5.0

This comment isn't about the location, but the general service of UHual before getting a Pickup/Drop off location assigned: I had to speak with several people to try to get what I needed; "a pickup location close to my journey start point, and another one close to my endpoint" - which I still didn't get. Most of the time when I called in, I had about an hour Wait time to speak with a CS Rep. Eventually, I had to go through Chats to get my issues sorted, which required a lot more focus on the move than I had. This should be worked on to allow for a more seamless and user-friendly outlook. Although, the extension of my contract by another 24 hours was a very awesome life-saving service. Thank you for that. As for the Location I eventually got, they were warm, welcoming and I enjoyed their service. Great Conversation about the move as well. Thanks to them...!!!

Peter O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL HARVEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROLF T. 
Clasificación:
5.0

Always the most efficient and friendliest service!!!

Kori K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

W NELSON B. 
Clasificación:
5.0

As a Stager we use this location several times each week. They are friendly and always willing to help in any way. The best service in town for sure!

KORI K. 
Clasificación:
5.0

The cargo van was just OK I have to clean it and sanitize it

MAJDI J. 
Clasificación:
5.0

Always look after me , Job well done

FRANKJ JR H. 
Clasificación:
5.0

They were very helpful and flexible with the timing even though I was late to pickup the vehicle and they extended my rental until the end of the day so I didn't have to rush.

BURTON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia G. 
Clasificación:
3.0

I spoke with someone over the phone who was very helpful and provided a lot of assistance in working out the logistics of getting the truck back to the location. The movers I worked with were also very helpful and conversant with the process in a way that put my mind at ease. One thing that was a bit nerve-wracking was that the pickup location seemed unaware that I'd hired movers and that the movers would be driving the truck. I also had to provide a lot of info that I'd already provided online, so it kind of felt like I was booking the truck for the first time. I think there's room for improvement there.

evan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS E G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Exceptional customer service

Jill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS P. 
Clasificación:
1.0

The location was fine. It's the company that was the problem. This was a night move. We had the light on in the back and when we were done the battery was dead. No one was sent for assistance and we had to call a tow company to. Boost. With the charge and tip totalling 87.50. This is the second problem. The first being loosing my guaranteed norval location and told I had to go to Milton. I dropped by norval to find out what happened and they said they still had my truck available. This resulted in me being on hold for over 3 hours collectively. I get it, robots and computers make you a lot of money but these tools didn't build your company. Be certain that these tools will bring down what you've Built. Take care of your people. Lou

LUIS F P. 
Clasificación:
5.0

GREAT PLACE

FRANKJ JR H. 
Clasificación:
5.0

Location was absolutely amazing. What was TERRIBLE, was the corporate UHaul experience! I booked a 24/7 pickup, yet upon my arrival, the self serve checkin forced me to waste a full hour for the location to open (schedules pickup was 7:30, app made me wait until 8:30 for location to open), even though the location had the keys setup for self serve pickup. Truly disappointing experience from the company. Luckily, the store/pickup location owner provided fantastic and pleasant experience to make up the otherwise disappointment and waste of my and my helps time! I requested a discount/credit, which the phone operator said they would do, yet my invoice showed zero credits or discounts. Please fix this!

ANDRE J L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN H. 
Clasificación:
5.0

Customer service was friendly & excellent.

John C. 
Clasificación:
5.0

they do a great job

FRANKJ JR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KORI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH A H. 
Clasificación:
4.0

Friendly and professional staff. Keep up the good work. I will definitely recommend this location to my friends.

Rene S. 
Clasificación:
5.0

Always the best service every time!!

KORI K. 
Clasificación:
3.0

Very friendly people Equipment as expected, clean and ready to use Check in and check out process very quick and efficient - very little waiting

EMERSON J T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW DAVID R. 
Clasificación:
5.0

amazing service as always in every way! Thanks so much

KORI K. 
Clasificación:
5.0

No improvements needed. The experience was seamless and the staff were very helpful and upfront about the costs. I was really happy with my experience.

TAMMY L. 
Clasificación:
5.0

always the best every time we rent with you every week !! Thank you

KORI K. 
Clasificación:
5.0

The rep was amazing

BRETT V. 
Clasificación:
5.0

Great, friendly service. They really went out of their way to help me find a time slot that worked. I had to even change my booking once and they were super friendly about it. I highly recommend anyone in the surrounding Georgetown area to check it out.

AMIR HOSSEIN K. 
Clasificación:
5.0

This is the first time that I rented a cargo van. It was to move my son's small apartment from Montreal to Toronto and the couple who helped me to plan the rental was very professional and helpful. They reassured me that everything would be alright and told me step by step on what to expect. They helped me to rent the vehicle instead of me having to use the computer which was great. Everything went perfectly and I couldn't be happier. I would recommend this location in a pinch. Thanks guys for everything.

SIKPUNG Y. 
Clasificación:
5.0

Great customer service, very personable and professional. 5 star all the way.

DANIEL K. 
Clasificación:
5.0

Always the best and friendliest service

KORI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS J E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHOK BASAPPA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY ECCLESTON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTINRICHARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Absolutely nothing! You were friendly, helpful and efficient! Can't ask for more.

ANITA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE M M. 
Clasificación:
5.0

Customer service went above and beyond! Very friendly and helpful.

DEBBIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL K. 
Clasificación:
5.0

Customer service was exceptional. The experience was straight forward and I would not hesitate to rent from this location again.

Ken T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM GIBSON P. 
Clasificación:
5.0

Great people, just what everyone should be like.

DAVID B. 
Clasificación:
4.0

The location was fine but calling the day before and telling me it is 40 km from where I wanted to pick it up doesn't work. Why can't Uhaul shuttle it to the location I rented it from?

Jeffrey M. 
Clasificación:
4.0

Verification process took 15 minutes. Way too long

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Robert and Shirmila are very unique couple, excellent customer service, professional , knowledgeable . i highly recommend this location. Norval Convenience is "ONE STOP SHOP" Thank you Robert and Shirmila keep it up.

ALFREDGEORGE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONAK P. 
Clasificación:
5.0

Chenille and Robert were very helpful, nice people. I am going to be a regular customer

PHILIP C. 
Clasificación:
5.0

My comment is next time if I rent please give me new truck. Thanks ðŸ'

ANHTUAN H. 
Clasificación:
5.0

Excellent all round experience.

PAULANTHONY A. 
Clasificación:
5.0

Great customer service, fast , easy, convenient, super friendly.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONYW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
5.0

Very good customer service and friendly

ROBERT W. 
Clasificación:
5.0

Process itself was quick and effortless

STEPHENN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVINDER W. 
Clasificación:
5.0

Excellent friendly service!

Stephen S. 
No se han enviado comentarios para esta ubicación.

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