Great experience and easy.
John L
Customer Reviews for Northwoods Vac & Cleaning Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were helpful and nice. Able to pick up and drop off at times we needed!
deb oNo improvement needed; stay friendly, helpful, and accommodating and your business will continue to thrive! Best wishes🙂 The Butterworth’s
Kathy BTell your customer about after hours charges
Dan QFriendly and helpful staff. Service was excellent!
Susan MI was confused where to find the drop box but eventually found it
James LThe phone application took about 45 mins to check in due to changing settings in my phone that didn’t work and then having to contact the supervisor and then directed to clear the pay section of my settings…not user friendly. The truck was darn near in empty… extra time wasted putting gas in it!!!! So check out and gas up was an hour of the rental time!!! The lock to the key was hard to use..wouldn’t work broke 3 finger nails trying to open it… I have bad carpal tunnel so not for everyone!!!!
Lisa GHave more drop off places near by,
Virginai DThey were very helpful, courteous, accommodating. I would definitely recommend this place.
Cheryl JThe staff was extremely friendly and super helpful!
Robert SWe dropped off after hours. It was easy to find and easy to find a place to leave the trailer.
Thaddeus EVery nice and polite people to deal with.
Sharon CService was good- would recommend confirming wheel bearings have been lubricated
david mKey drop box was a bit difficult to find, otherwise very nice drop off location.
Melissa DPolite quick friendly !!
mike bThe 24/7 pickup process was easy, but took much longer than expected. I was waiting a good 45 minutes for approval. Also, the dolly I ordered was not placed in the UHAUL. There is no process to report missing equipment, and I was still charged for it.
Paige RI was quoted a price of $.69 a mile and when I received the receipt after I returned the rental truck, I was charged $.99 a mile. I brought this to the attention of the person who rented it to me and she agreed the receipt was wrong, called somebody and then started saying she couldn’t remember renting the truck to me . I would never use this location again .
Cheryl Gdropped off during weekend. Did not meet them.
Donna Mthe lot could use a couple loads of gravel - standing water and mud where I picked up trailer
Dan Ceverything was fine!
JONATHAN DUhaul. PLEASE put jacks on your trailers. How is a woman supposed to lift an entire trailer tongue onto the ball hitch of her truck. Too heavy for the average woman, smaller man, or elderly persons to use a uhaul trailer ...... to hook up or disconnect by yourself is just begging for a hernia or a thrown out back.
SARAH KNone at all. We live next door, so this was extremely helpful given our circumstances.
Alan HLocation was absolutely fine and they were very helpful once they opened. Big problem was with the auto pick up feature. We are a commercial company that rents trucks often with the no contact pickup service. Scheduled and on location for 8am (location opened at 10am) Service hung up on please wait for approval for 20 minutes then app closed out. Upon restarting app it said we had picked up the truck which we had not and had no way to get the keys. Called U-Haul and waited on hold for 30 minutes with no answer no help there. I paid 2 technicians 2.5 hours each to pick up a U-Haul. We were late delivering our customers items so discounted customer the delivery fees. Due to the inability to contact anyone from U-Haul, I incurred $500+ in expenses between labor and lost time in addition to the $140+ expense to rent the truck. Let’s not forget the impact to our business reputation being 3 hours late. Once finally getting to talk to someone at U-Haul (3 hours later) was given a “sorry you had these issues this morning.” This is apparently how U-Haul’s preferred customers are dealt with. Extremely poor if any customer service. Would not recommend U-Haul to anyone that is on a schedule or expects to have support behind the product/service they are paying for here.
Steven WAfter leaving the UHaul site, I noticed that the gas tank was not full. Led me to wonder how I was expected to replenish what I used. Seemed too loose to me.
Howard DI reserved on line, but it still took 45 minutes to wrap things up. There was one man ahead of me who had reserved a dolly. That transaction took 30 minutes! The windshield of the van was so big splattered, I had to stop a the first gas station to clean it. When I returned the van, I was charged $25 because I hadn’t swept It out. I didn’t sweep it out because it wasn’t dirty, but I still had to pay the 25 dollars. Very weird!
Patrick SThe rental place was excellent. The trailer had issues. The trail lights quit working on the way back from NC. We got pulled over twice at night. Another issue we had with u haul is the pricing. The major price difference between hauling one way or round trip is outrageous. $600 one way and $94 to pull it 2950miles round trip. Almost seems like it should be the opposite. Trailer was clean and pulled good
Eric ZThe young woman who completed the U-Haul documentation was very efficient and friendly. The area where the trailers were stored had easy access. The gentleman that checked the trailer back in the next day was also very friendly. They had just the trailer we needed which was very convenient for us.
Michael CI have used the uhaul's from Northwoods Vac & Cleaning at 1900 Ellis Ave twice now and I would recommend them to anyone in the area. They are great!
Lisa HMy truck was park in a ton of standing water So you couldn't even access the back. All it would have taken was to pull it up five feet easier for the customer to see if they had the supplies. They ordered already loaded. Next there was supposed to be an appliance dolly. And you doesnt moving pads, which I never received. I ended up having to open other trucks and founded a dolly. When I called to let them know I got to missing don't want to answer And no one bothered to return my call. Next I tested all the equipment and the steering wheel had to sit at 9 for it to go straight. The wipers gave out within 5 minutes of use, and the forecast was set for rain all weekend. I ended up having to drive back with no wipers For a good majority of my trip Which was about 250 miles. The truck reminded me of one I rented back when I was 18. It was not up to date Or taken care of.
De BThe Truck was not ready to go for a 10:00 Am leave time
Aaron BVery Helpful and good service.
ROB RThe only issue I have with U-Haul, is the amount of time that it takes to get the paperwork done to actually head down the road with the trailer/truck.
Todd BWaiting time for check in could be quicker but I have had worst experiences. Very helpful in hooking up trailer and getting me on the road. Easy and quick return.
Richard LThe location had to take more time than necessary to complete the rental process. It took well over an hour due to the fact that your system was telling them that the trailer on their lot did not exist. I don’t blame the dealer It appears your system needs to be streamlined. The equipment was great and served its purpose with no issue.
Edward T