The rental experience was great. My issue was the strap bar broke and all my things got smashed to hell. Hopefully the insurance company takes care of it.jeff B.
Customer Reviews for Northwoods Moving And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner was great and helpful. Location was a little tight but the owner is sure to help where he can. I had no problems maneuvering yet he had me drop it. And as I left seen him hooking up his truck to put it away.Dan M.
El cliente no dejó un comentario.Paul L.
The person there was great.MARK E.
El cliente no dejó un comentario.Ronald P.
I received a call a few days before stating I was picking it up at a different location and the person texted me and said well it's within a mile so I'm sure you're not going to have a problem. It wasn't a problem but I don't think that it was appropriate. Also I was told what the fuel level wasnt what he saidMichelle T.
El cliente no dejó un comentario.Dustin B.
The guy was very friendly and communication was good from reservation till I picked up.Heidi D.
El cliente no dejó un comentario.Norman Z.
El cliente no dejó un comentario.KENNETH S.
El cliente no dejó un comentario.Jackie C.
Staff responded to my voicemail within 10 minutes and was extremely helpful in setting us up with the rental. Excellent customer service!Jessica L.
John is always accommodating!! Even with short notice he gets the job done!! He's the best!!Lisa K.
El cliente no dejó un comentario.Ashlei S.
First, I was not notified in advance that the location of my auto trailer changed so I went to the wrong location. Then had to drive across town to go to the correct location. You should call to confirm the location next time. Also, the check-in process could have been much faster. I had to answer a lot of questions that were already answered in my reservation details. When I went to Penske to pick up a moving truck, I was in and out in 5 minutes. This took more like 20 minutes.Timothy B.
It'd be nice if there had been someone around when I dropped it off but I understand how it is with staffing issues nowadays.Thomas W.
Great customer service, goes out of his way to be helpfulEzra B.
The family went above and beyond to help us in our time of need. Thank you uhaulDustin W.
El cliente no dejó un comentario.Daniel G.
It was very expensive to bring back a trailer from Wisconsin to Florida! U Haul really needs to work on their pricing! The old guy who was working was very nice and easy to work with!Carolyn S.
El cliente no dejó un comentario.Joe O.
El cliente no dejó un comentario.Edward M.
lots of corners and things to maneuver around, had to really watch roof corners and ditches with tall truckEzra B.
The entire experience, from the initial phone call to get a quote and to make a reservation, to the truck pick up, through the use of the truck and then the drop off were all so easy! The Northwoods Moving and Storage team members were so helpful, friendly and responsive. The truck was clean and ready to go! Definitely recommend Northwoods Moving and Storage in Rhinelander.Donna B.
Everything was excellentJohn G.
Excellent customer service!!Lisa K.
John is amazing!! Helped us through our move and was very accommodating!! Excellent service!!Lisa K.
El cliente no dejó un comentario.Roger M.
El cliente no dejó un comentario.LeeAnn S.
Great customer service, very helpful.Shari K.
the gentleman who helped me could not have been more helpful, nice, supportive and just a pleasant helpful person. It was such an ideal experience for me. I really really appreciate him. Thank you!!AMY B.
John was awesome!RANDY H.
El cliente no dejó un comentario.Desmond S.
Northwoods Moving and Storage was a pleasure to work with. All my expectations were meet 100% By far the best U haul location I have worked with.Douglas K.
Great customer service! ThanksRobert K.
I think ownership means well and is subject to staffing issues. However the experience in its entirety was horribly time consuming and complicated far beyond what it should have been.Dianne C.
El cliente no dejó un comentario.RODNEY M.
El cliente no dejó un comentario.Dean B.
App wasn't working correctly. Had to call to get someone to come and manually check me out to get the truck. Gas gauge wasn't working correctly when filling back up. It finally moved and went up to almost full after putting $90 of gas in it. I was only suppose to fill it up half way when returning, so I probably wasted about $40.John W.
Great guy- great service. Thanks again.Brian K.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.david D.
There was nobody on site when I dropped off the trailer even though the website said they should be open. Area of which to park the units is extremely tight and hard to back into.Henry K.
Since this was the drop-off location, we did not interact with any staff. This location would not have been our first choice. We passed no less than three U-Haul locations on the way here. Dropping off here added at least an hour to our plan.Chase Z.
The associate wasn't helpful and he told me different things then what the customer service associate. The store associate was also rude when first walked in as he was on the phone after getting to the store.Martha B.
El cliente no dejó un comentario.Douglas C.
El cliente no dejó un comentario.suman K.
El cliente no dejó un comentario.Aleksandr I.
did he rental after business hours. to help me out thank you.Guy H.
I have had excellent experience multiple times here, including dropping off equipment on a holiday weekend. So very simple to work with and with very little time I was on my way. Customer service is a priority here and it shows, Kudos!Tim E.
El cliente no dejó un comentario.Linda W.
Very helpful even when I returned a truck on a holiday weekend, while they were closed. The owner sent me a map for placement of the truck and I was able to text him even during non business hours. Highly recommended Northwoods moving and storage!!Tim E.
El cliente no dejó un comentario.Deanna W.
El cliente no dejó un comentario.Kirby S.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.Angie B.
It was a self drop off..biggest issue was that it was packed in there! Had to walk around and figure out where to park that I could fit a truck and trailer. Once that was done it was all good...angie B.
El cliente no dejó un comentario.Mark V.
Ran into lock box issue. Couldn't get it open, hour mess around with it. Uhaul app wasn't working right either buggy. Ended up helping me out though gave me a bigger one on the lot at the same rate which ended up being a huge help. Owner makes sure it's right at the end of the day gotta say thatThomas F.
El cliente no dejó un comentario.Jill S.
Have it swept out before renting it. We swept it out before we returned it. The side leaked and it was raining all day.paul C.
El cliente no dejó un comentario.Patrick M.
They did give me the correct trailer. It made loading and unloading very difficult.Roger H.
Excellent world class customer service. Thank you!Nancy S.
We had plans change several times and they were accommodating in every way. I've used them on several occasions and have never been disappointed!Pamela M.
Great friendly service. I'll be back!Roger H.
El cliente no dejó un comentario.Charlene S.
Make key drop off sign big so you can tell where it is.Sara G.
El cliente no dejó un comentario.Luke B.
El cliente no dejó un comentario.john A.
Just keep doing what yous do asome.Malcolm M.
El cliente no dejó un comentario.Steven H.
Fast and knowledgeableJeffrey T.
everything was goodJeffrey S.
Able to drop off and leave key in slot. Very convenient.ANTHONY J.
El cliente no dejó un comentario.James G.
Worker was very helpful. i really did not have to get out of my vehicle.PETER R.
Quick prompt servicekyle L.
Nothing. Exceptional service, thank you!Mary L.
El cliente no dejó un comentario.TIM E.
El cliente no dejó un comentario.Kyle L.
Very helpful and friendly.Shannon C.
El cliente no dejó un comentario.Chris D.
El cliente no dejó un comentario.Kasey M.
El cliente no dejó un comentario.Joanne K.
If I was rent reverse direction this would be my location of choiceJeffrey S.
El cliente no dejó un comentario.Kurt W.
El cliente no dejó un comentario.Robert C.
Great guys, very helpful!!!Glenn G.
El cliente no dejó un comentario.Jasmine T.
El cliente no dejó un comentario.Tom B.
El cliente no dejó un comentario.Elizabeth P.
I have no comments or complaints about either the pick up or drop off locations. I made my reservation weeks before my trip. 2 days before the pickup date I was told there would be no trailer available at my local location. I had to drive 120 miles to pick up the trailer. That delayed my trip by 3 hours. When I returned the trailer in Florida, I was charged a full extra day because I was 3 hours beyond the originally scheduled pick up time. THIS STINKS!!DAN H.
When I returned the trailer, "Corey" did all the work. Made it as easy as possible. Provided me with receipt on the spot. Great work by all.Ron G.
El cliente no dejó un comentario.Greg M.
Rhinelander UHaul is a stellar location. Great customer service & exceptionally clean trailers & trucks. Cody & Cheryl are greatKarl K.
After we rented the trailer some woman called us from Milwaukee and demanded we return the trailer to Beaver Dam and do a self return. She was rude and I hung up on her. I then called the Rhinelander office and they were kind enough to help me out and set us up to return the trailer to the location on 164 in Waukesha. The people that own Rhinelander location are totally awesome and always willing to help and provide FABULOUS service.CHERYL E.
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