Customer Reviews for Northwest Rental
(U-Haul Neighborhood Dealer)

264 reviews

225 Wellsian Way   Richland, WA 99352

(509) 392-8027

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 392-8027

225 Wellsian Way
Richland, WA 99352

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Zulauf 
Rating:
4.0

Customer did not leave a comment.

Steve Briggs 
Rating:
5.0

Customer did not leave a comment.

Jerald Miller 
Rating:
3.0

Customer did not leave a comment.

william allen 
Rating:
5.0

Customer did not leave a comment.

Cristina Henkel 
Rating:
5.0

Thank you for your great service

diane rodriguez 
Rating:
5.0

Customer did not leave a comment.

Stacy Remple 
Rating:
5.0

Pickup and drop off was performed flawlessly.

jeff breault 
Rating:
4.0

I live in the area so come to this location every so often. The staff is always friendly and quick to get you figured out. Very cool. Thanks

Thomas Miller 
Rating:
5.0

Great service. 2nd time I've used them and both times it went great.

Wesley Bolton 
Rating:
3.0

Customer did not leave a comment.

Thomas Lindberg 
Rating:
5.0

Customer did not leave a comment.

Grant Boyer 
Rating:
5.0

First time I get a U-Haul with a full tank of gas and ready to go!! LOVE NORTHWEST RENTAL!!

LAURA LOPEZ ALCAZAR 
Rating:
5.0

Customer did not leave a comment.

Dennis Rhoten 
Rating:
4.0

The guy at northwest rentals was awesome!!! Witch was a big deal for me cause the last guy I delt with with uhaul almost made me never want to rent from them again good thing for them that this guy help me out.

Nicholas Dragt 
Rating:
5.0

Customer did not leave a comment.

marc dippre 
Rating:
5.0

Good services

Chu Woo 
Rating:
5.0

The young man was very friendly, efficient, knew his job well!😊

Pete Edwards 
Rating:
3.0

Customer did not leave a comment.

Davor Kohler 
Rating:
5.0

Customer did not leave a comment.

Elisha Cribb 
Rating:
4.0

Customer did not leave a comment.

Marcel Bergeron 
Rating:
5.0

The gentleman working with us was amazing. He saw that we were not going to make our 9 AM pick up time and he changed it to 11. He helped us load, he was very efficient.

Madison Larsen 
Rating:
4.0

More clear instructions on how to get the key before the day of picking it up

Orin Kysar 
Rating:
5.0

Great service

Ivan Ramos 
Rating:
5.0

Customer did not leave a comment.

marc conant 
Rating:
5.0

Customer did not leave a comment.

Charmaine Rampey 
Rating:
5.0

Customer did not leave a comment.

Ethan Hedquist 
Rating:
5.0

Great service, very professional, efficient and helpful. Trailer was in great shape and performed as designed. No issues picking up, using, or returning. Northwest Rental is a quality rental business.

Joel Siler 
Rating:
5.0

Customer did not leave a comment.

MARK JENNINGS 
Rating:
5.0

Customer did not leave a comment.

Jeremy Dickenson 
Rating:
4.0

Customer did not leave a comment.

Guoliang Yuan 
Rating:
5.0

Great guys that were helpful and knowledgeable. Easy pick up and drop off.

ROBERT RAMIREZ 
Rating:
4.0

Customer did not leave a comment.

Rob Munn 
Rating:
5.0

Customer did not leave a comment.

Howard Miura 
Rating:
5.0

Great guys to work with at Richland wa sire

Dale Cherry 
Rating:
5.0

Keeping larger selection of trailers, either open or cargo style. Understand though that it was the beginning of the month so just about everyone is out! What they had worked really well for me anyway so I saved a bit of money!

morgan shipman 
Rating:
5.0

I couldn't see anything that needed improved. Customer service was outstanding. I will definitely return. The employee was so kind.

Laurie Connolly 
Rating:
5.0

Great customer service from the owner of the business. I have used northwest rental for decades. It is an excellent local business.

Dana Cummings 
Rating:
5.0

Customer did not leave a comment.

Jesse Gervais 
Rating:
5.0

Great service from attendant, both on pick up and return of truck.

Todd Obermeyer 
Rating:
5.0

Customer did not leave a comment.

Karen Sweeney 
Rating:
5.0

Customer did not leave a comment.

David Wilson 
Rating:
5.0

Very friendly.

PAUL DICOLA 
Rating:
5.0

The guy was awsome but overwhelmed because he was alone on a Sunday.

catherine smith 
Rating:
5.0

Amazing customer service!

Jerry Bazinet 
Rating:
5.0

I think the guys there are doing fantastic especially given how busy they are already...hats off to them !!!

Larry Bissell 
Rating:
5.0

Quick and friendly

MIKE COELLO 
Rating:
5.0

Excellent job.

Dale Cherry 
Rating:
5.0

Good spot for return. Very fast and efficient.

James Styers 
Rating:
4.0

Pleasant knowledgeable staff.

GARY SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Nathan Shute 
Rating:
5.0

Very helpful and kind! Made turning in our truck easy! Five star service!

Holly Pope 
Rating:
2.0

Maybe find a place that actually wants to be renting U-Hauls

Donna Gleason 
Rating:
5.0

Great service

Donald Ott 
Rating:
5.0

Customer did not leave a comment.

Derek Schroeder 
Rating:
5.0

Customer did not leave a comment.

Rick Grandy 
Rating:
5.0

Customer did not leave a comment.

RICHARD RODDY 
Rating:
5.0

Customer did not leave a comment.

Harry Rickard 
Rating:
5.0

Everyone was friendly and helpful.

Penny warner 
Rating:
5.0

Customer did not leave a comment.

Ron Harris 
Rating:
4.0

The location was fine, but nothing exceptional. The staff, however, was excellent and easy to work with. Friendly and service-oriented.

Thomas Mattis 
Rating:
3.0

Customer did not leave a comment.

Bryan Woodruff 
Rating:
5.0

Customer did not leave a comment.

Dalae Harrison 
Rating:
5.0

Customer did not leave a comment.

Michael Willis 
Rating:
5.0

Always great, top motive, professional staff at this location.

JASON BLISS 
Rating:
2.0

I knew i was going to be returning the 6x12 trailer close to closing time , but I called 2 days earlier to make sure that would be OK and was told “no problem.” I called at 445 pm on drop off day to let them know I be there in 5 minutes. The man on the phone sounded irritated, and told me he was shutting the gate at 5pm. On arrival the young man said to back up and disconnect the trailer myself then settle up online. I asked if it would be heavy (I’m 64) and he said “no, just lift it with with two hands.” I did as he said. It was very difficult to do at my age and with my back but I did it. Phone check in was fine. Not anywhere near as pleasant as the pick up experience.

michael ettner 
Rating:
5.0

Very friendly and attentive!

Kyle Schmidt 
Rating:
5.0

Customer did not leave a comment.

Amy Dunlap 
Rating:
5.0

Customer did not leave a comment.

Fabio Corona 
Rating:
1.0

before I arrived, I put $30 of gas in to the tank and it was definitely at the level required on my contract. Still they charged me to fill the tank. This is the second time I’ve been jacked by U-Haul with a gas charge. I think I’ll be using Penske for now on.

TREVOR ROSS PM 
Rating:
5.0

Staff were friendly and helped me right away, they even pulled the vehicle up to the front door for me. Great experience overall.

Connor MacDougall 
Rating:
5.0

Customer did not leave a comment.

Darcia Green 
Rating:
5.0

We rented a car dolly at the Richland location near our home. We never did get the man's name, but he was so very helpful. When we returned the trailer dolly after 3 days rental, he was right there to help. Thank you for excellent customer service 😀

HOWARD MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Eric Stephan 
Rating:
5.0

This is the BEST location. I will always rent from here no matter where in the TriCities I move to.

Jessica Hockema 
Rating:
5.0

Excellent job! Wouldn't change a thing. Thank you.

MARC PERSINGER 
Rating:
4.0

Efficient check in and check out service. One complaint: I was shocked to discover that the truck I rented had no ramp (which made loading my gun safe very difficult). Maybe I didn't read the fine print. Please don't let your customers who rent a 10 foot truck go out the door without telling them that their truck has no ramp. (When I belatedly discovered that I said some very bad words.). Otherwise the service was good.

Steven Kincaid 
Rating:
5.0

Excellent customer service...

alejandro sierra 
Rating:
5.0

Customer did not leave a comment.

Carl Bouffiou 
Rating:
5.0

Best U-Haul location ever! Travis was extremely helpful and courteous.

John Sadro 
Rating:
5.0

Customer did not leave a comment.

Jesse Garcia 
Rating:
5.0

Customer did not leave a comment.

Richard Grandy 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

Cherry Mitchell 
Rating:
4.0

Customer did not leave a comment.

Ayli Carroll 
Rating:
5.0

Customer did not leave a comment.

Robert Rodgers 
Rating:
5.0

Great customer service. Appreciate all the flexibility as well, as we had a delay in getting into our home.

Emily Mercer 
Rating:
1.0

Not say i have till 4pm to drop off when you really want it at 730am like when i picked up.

Nicholas Kuest 
Rating:
4.0

Customer did not leave a comment.

esmeralda sedano 
Rating:
5.0

Very helpful staff!

lisa Bagley 
Rating:
4.0

Customer did not leave a comment.

leslie laing 
Rating:
4.0

Customer did not leave a comment.

Connor Dykes 
Rating:
4.0

Agent was knowledgeable and friendly, facility was clean and organized.

steven board 
Rating:
5.0

The people who helped me were so kind and friendly! Fast and efficient service.

VALARI PARMENTER 
Rating:
5.0

Customer did not leave a comment.

Kevin Wright 
Rating:
5.0

Great and friendly

SERHIY ILIN 
Rating:
5.0

Quick and easy, no problems at all

Rob Munn 
Rating:
5.0

Customer did not leave a comment.

staci scott 
Rating:
4.0

Customer did not leave a comment.

NATALIE FAULKNER 
Rating:
5.0

Awesome customer service from Travis. And his hair is amazing! 👍

Robert Marshall 
No reviews have been submitted for this location.

Additional Services at this Location

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