This was unlike any U-Haul experience I've ever had. There was no vehicle mileage confirmation before or after. No truck condition walk around before or after. The worst part was.... The truck was TERRIFYING to drive!!! By far the WORST vehicle I've ever operated. It's obvious that this truck was not well maintained at all, the steering wheel had so much play in it that i honestly felt like I was operating a ship, i could barely stay within lines of lanes because of how much steering overcorrecting I had to do. This truck is NOT safe for the road to be driven by random people who rent it, who's driving experience varies.... I'm a very confident driver and this thing made me very nervous. Scrap it or fix it..... PLEASE DONT RENT IT TO ANYONE ELSE UNTIL YOU FIX IT!Konstantin M.
Customer Reviews for Northwest Lawn & Power Equipment
(Distribuidor de U-Haul del vecindario)
Itasca, IL 60143
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 7 a. m. - 6:30 p. m.
- Sáb.: 7 a. m. - 3 p. m.
- Dom.: 8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony W.
I rent a truck on a weekly basis to pick up food for a local pantry and have found the service excellent.James H.
Maybe a longer hours for older people with no smart phone to return if the customer needed a person for help on returning the truck.But with the application on the phone it did make it easy to return just follow the directions and your good.Daniel C.
ROSARIO AND ALL THE OTHER GUYS ARE GREAT!!!!!!!! I have rentede at many U-HAUL locations and I will never use any other than NORTHWEST!!!!!!!!!! Brian KaminskiBRIAN K.
You should dig a hole in the back and make a man made lake, throw down some sand and plant some palm trees. Serve mojitos while we finalize the reservation. Other then that this place is great, I really like this location for all my uhaul needsRicardo G.
Work with a business that is 100% dedicated to U-Haul. Other business that carry a couple U-Haul products as ancillary to their prime business are not well equipped to serve. This location released a trailer to me that had a bald tire which needed to be replaced before our trip.Boris G.
El cliente no dejó un comentario.bob W.
The bestSLAWOMIR L.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.cathie L.
El cliente no dejó un comentario.THOMAS P.
Website needs some work as far as check in goes. Couldn't take the required picture. But otherwise, great experience. Thanks.Alan L.
They added 50 extra miles and charged me for it!RUDOLF K.
El cliente no dejó un comentario.DARWIN R.
1st of all you have to return truck same place what you got at 2nd bow as the problem with the brakes the truck was pulling to the rightartur D.
There was debris and trash in the U-Haul vehicle that we had to dispose of.Bryan W.
No dolly or blanket. Rear tire had a large gash/hole in it .LANGDON J.
El cliente no dejó un comentario.brian R.
We arrived at the location at 7am only to find two other customers outside waiting. Business hours posted says they open at 7. An employee finally walked in to open the store at 7:45! On top of that, they were not very friendly. The truck itself was fine and did its job.April Rose P.
El cliente no dejó un comentario.Henry K.
The floor was dirty but it wasn't that big of a dealJeff S.
El cliente no dejó un comentario.marla F.
El cliente no dejó un comentario.Kimberly H.
El cliente no dejó un comentario.ZENON L.
I rent trucks on a weekly basis to pick up food for the Roselle Food Pantry and have found the staff friendly and helpful. Trucks are always clean well maintained.James H.
El cliente no dejó un comentario.mark P.
Had to come here as a second location. Extremely disappointed in the lack of customer service and lack of taking responsibility when the company messed up my pick up time by TWO hours when I was on a very strict time line for moving. Nobody took responsibility and showed no customer service. I will not ever be using U-Haul again.Margaret E.
El cliente no dejó un comentario.Hiren P.
El cliente no dejó un comentario.JIMMY C.
El cliente no dejó un comentario.hank M.
El cliente no dejó un comentario.Marc S.
I'm a small business owner and I have rented U-Hauls 4 over 10 years. I recently had to stop using the one by my business because the service was horrible the vehicles were not clean and the people that work there were very rude. I thought I was going to have to buy a truck until I thought I would go and extra 10 minutes out of my way and go to Northwest power and give it a shot before I bought a truck. Well they just saved me about $30,000! The equipment was clean in Tip-Top shape and the employees especially Rosario were magnificent friendly helpful like night and day from all of the other locations that I have been to I will never go to another place except Northwest power!BRIAN K.
I placed my order to the rental close to of not a mont ahead of time. I ordered moving blankets that were not provided. They claimed they were out. But as I left, o took a picture of a stack of them. The dolly that was provided worked but the kid that put it in the truck did not even secure it. He just set it upright in the truck. They weren't also supposed to open at 7:00am I was there at 6:50am. The first employee showed about 7:10ish, the second employee showed up about 5 mins later. Then had to wait for the to move outside display equipment out of the store before we could come in. All and all it was a less tjhan professional environment in the was it was handled. I would look for and recommend a different pick up location for sure before I'd recommend that oneBenjamin H.
El cliente no dejó un comentario.Salman M.
El cliente no dejó un comentario.monty B.
El cliente no dejó un comentario.John G.
Dealer was unable to connect to the U-Haul page to see my contract or check me out. You should have a backup system to make sure that your dealers are able to reach the information they need to satisfy your customers when they come into rent a U-Haul.Peter V.
Keep up the good workDamian B.
El cliente no dejó un comentario.mark P.
El cliente no dejó un comentario.William A.
This dealer is easy to work with, helpful in setting up and attaching my trailer and giving guidance for late night return of trailerdavid S.
Thank you keep up the great work. Et God bless you et keep you et your loved ones safe ....George G.
They need more drop off support. I couldn't get the tongue off. Had to wait in the office.Mike M.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Juan V.
Nothing. The guys were great!Patricia H.
El cliente no dejó un comentario.Eric S.
The people at NWL & PE were friendly, helpful, and accommodating to us ~ especially Johnny and Logan. The 15' truck was recommended for my move and turned out to be the right choice. Thanks, guys!Julie G.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.marla F.
El cliente no dejó un comentario.Michal L.
El cliente no dejó un comentario.Steven M.
I wanted the furniture pads and ordered online while reserving the truck, however when I visited there to pickup the truck at this location there were no pads available for me. I didn't not packed the things assuming that I will get the furniture pads. It's a last minute inconvenience.Divyananda G.
No moving pads available.JEFFREY S.
El cliente no dejó un comentario.richard S.
El cliente no dejó un comentario.Lisa Q.
All good. Definitely going to use you guys again for my next move.Anthony M.
this facility was fine, but our experience with uhaul in general was very bad. we reserved at another facility , but got sent to this one at the last minute. They did not have the other items we reserved=dollies and blankets. we had to go to a third facility for those items. this caused a 2 hour delay and money to pay movers.Robert P.
El cliente no dejó un comentario.Patricia D.
El cliente no dejó un comentario.Salah I.
Top notch. Can't think of a single thing that could be improved.william S.
Only 1 thing I would change. Online it says they're open at 8 am on sundays..... found out the hard way that it opens at 9 am on sundays... lolMalcolm P.
El cliente no dejó un comentario.Christopher T.
Easy seamless processJacob C.
Great experience and friendly people with great customer service skills.MARIA L.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.MARK T.
El cliente no dejó un comentario.carlo P.
El cliente no dejó un comentario.Tugomir B.
Truck was not ready upon arrival, had to wait 20mins just for them to get it readyJavier G.
John was very knowledgeable with choosing the correct trailer size for my needs. I would recommend him for all your moving needs.Dan D.
El cliente no dejó un comentario.Eric D.
Vehicle reserved was NOT available, even though I confirmed with owner ahead of time Vehicle that owner rented was defective and unsafe Vehixle rented was unpleasant and difficult to drive My WORST experience with Uhaul in 25 years of business with UHAUL PLEASE CALL ME at 6304413325 to discuss Jeffrey R HuppertzJEFFREY H.
El cliente no dejó un comentario.Gerano A.
El cliente no dejó un comentario.R David T.
With the upcoming snow event, this business was swamped with people buying snow removal equipment. When I arrived to drop off, the manager noticed that I was there for something other than snow and promptly showed me where to park the trailer. The online check out was a cinch.Tyrone B.
You did an outstanding job getting me going. When I returned it was quick. All was good.Douglas P.
El cliente no dejó un comentario.Ololade A.
El cliente no dejó un comentario.Bruce B.
Best deal & best service. Also very clean trucksfrank M.
El cliente no dejó un comentario.Christine G.
El cliente no dejó un comentario.anthony G.
The folks here were very friendly and helpful. Our truck was ready when we needed it, clean and in great condition. We utilized the mover helper side as well and the young men were effecient, polite and on time. Highly recommend!barb E.
El cliente no dejó un comentario.Joseph A.
The customer service at this location is great. The guys are really nice and polite. I've rented twice this month to pick up furniture and it's been a pleasant experience both times.Fonda M.
Perfect one for my businessJI L.
El cliente no dejó un comentario.Angello R.
Fast and good serviceChris S.
El cliente no dejó un comentario.Paul H.
Nothing is needed. All service was greatChristopher S.
El cliente no dejó un comentario.cindy B.
El cliente no dejó un comentario.patty F.
El cliente no dejó un comentario.Daniel F.
El cliente no dejó un comentario.Lori L.
This location provided excellent customer service. Would definitely use them in the future.BRIAN A.
Pick up was quick and easy and the staff was very helpful and friendlyWilber S.
El cliente no dejó un comentario.John M.
Excellent service and great guys.NIKOLAY K.