El cliente no dejó un comentario.Asif I.
Customer Reviews for Northway Exit 16 Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dennis P.
El cliente no dejó un comentario.NATHAN G.
I dropped off after closigRandall D.
No one was there to give me my key. Was on the phone for 40 minutes and couldn't get any help.Derek R.
Had to pick truck up in one location and the trailer from another. Driving cross country we needed to stop and get 3 trailer tires replaced because of steel wires showing. Very inconvenient but the repair shop was friendly and fast to get us going.michael L.
El cliente no dejó un comentario.Terrie S.
Unattended drop via mobile appKevin B.
El cliente no dejó un comentario.Kevin B.
The hours posted online and in person said 9-5. We chose in person pick up but the doors were locked, lights off, and no one answering the phone. Had to call the 1-800 number to get them to switch to mobile pick up and when we dropped it off- no one was there still.Jacques T.
Uhaul changed my pickup location without notifying me that equipment was unavailable, 1 day before pickup after reservation was made 1 month in advance. Uhaul was not accommodating when trying to find a solution, and told me that reservations are not guaranteed. They did not provide equipment as requested, forcing me to search for furniture dollies day of and ultimately purchase my own. Truck was as described but did have a leak in the roof that ruined a carpet. Overall, Uhaul employees at this location were friendly and tried to help, but this is a poorly organized network with systematic incompetence.Rebecca M.
El cliente no dejó un comentario.WILLIAMF D.
El cliente no dejó un comentario.TANISHATAMEKO B.
El cliente no dejó un comentario.john C.
There was something wrong with the truck. It screeched and the faster you drove the more it screeched. There was no one at the pickup location and we needed to use the truck that day.diane G.
El cliente no dejó un comentario.Jane C.
the process could have been explained better at the time of setting up the rental I was never told that it was a ride share and was definitely not prepared to do all of the checking the truck out paperwork via the phone . Also your over the phone customer service was horrible ...Howard G.
Very unclear where to park U-Haul trucks and could not find the key drop-box location.Elizabeth W.
El cliente no dejó un comentario.Diann V.
Guy was beyond rude. Never ever will use uhaul again!SUZANNELORA G.
Very professional personnel, friendly, knowledgeable.Grace A.
The location itself was great and the man who worked there was very helpful but I was frustrated with UHaul for sending me further out of my way to this location (my pick-up location was changed the day before) and then adding another 45 minutes to my pick-up time by sending me to a different location (in the opposite direction) to get moving blankets and a dolly because they weren't available at this location.Kathryn M.
After hours drop offMATTHEW S.
Office closed but phoned staff member. Walked me thru returning process via phone. All worked out great.Terence C.
Have a different method to contact a reference or make this an option before pick up.Jessica B.
El cliente no dejó un comentario.TIMOTHY B.
Great new facility, conveniently located off the interstate!Marie C.
El cliente no dejó un comentario.Gary B.