Attendant was prompt with service and trailer hook up. Gracias
Richard L.
Customer Reviews for Northside Mobile
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The trailer was good but dusty. It worked great and easy pickup.
MARK S.It was just a little desk in a gas station. The guy was indifferent, but polite I guess.
CHARLENE W.Guy was abrupt and argumentative. I got overcharged for the equipment. I recommend going to a corporate uhaul dealer rather than a small franchise like this. I've only ever had bad experiences at small franchises but good experiences at Uhaul main locations
RUPAK P.Truck cab floor was very dirty. Otherwise exterior was clean. When I tried to note that in automated check in process it charged me a 25 cleaning fee and I had to go backwards in the checkin process to get rid of the charge as that is the way the truck was delivered. Automated checkin takes way way too long. When agent isn't present should be able to drop keys and go like old process. $25 convenience fee if you don't spend 15 minutes punching into your phone and taking pictures??????? I pay you to check in!!!!! that's lousy customer service.
Douglas P.Great service and a great truck! Bill Stubbs there was very helpful and very clear which helped me a lot!
JAMES H.When reserving a 4x8 trailer back in February, go to pick up may 30th n there wasn't one available, so the uhaul guy said we could have a 6x12 instead for the same price and was told our 2019 jeep compass would pull it with no problem.. we had several problems, n our transmission on our vehicle
RALPH B.Everything went quite smoothly, I was very pleased.
Susan S.Ordered 5x8 trailer in Delevan for 3:00pm pick up. When I showed up exactly at 3:00pm they did not have any trailer despite I called 2 days ahead to confirm my reservation and the importance of timing. I was sent to Lake Geneva so I had to waste an other hour before hitting the road.
gustav K.A bit disappointed on the mileage calculation. In my haste to get my moving completed, I did not confirm the ending odometer, but by any measure the mileage was 60 -70 miles above my calculated miles. Other than that, Bill did a nice job. I would rent again from this location, but I will have to trust but verify.
James S.The truck steering has a lot of play in the wheel.
eric M.Requested 15' truck and was confirmed. Day before pickup uhaul rep called and said only a 10' available. I accepted as a confirmed truck previously scheduled was not at site when I got there. Had to juggle my move and unload and pick up again causing extra miles. Uhaul rep basically said "too bad" in as many words.
RICHARD C.However your corporate office is crap and. Oat me almost $150 in movers fees as they sent me to a location without a truck, then I ended up having to settle for. 15' instead of 26' at a different location all while I was stuck paying movers. ILL BEVWR USE UHAUL SERVICES AGAIN!
Jennifer E.Your agent Bill was friendly, professional and concise. The equipment was clean and up to date. All the lights, breaks tires etc... were functional and legal. I don't know how you can improve on that.
Ronnie L.Attendant told me there was a full tank + had me sign, when we started up the truck there was only 3/4 tank for which I was charged upon the vehicle's return even after calling + speaking to a representative to get it figured out
Alec M.Not always staffed, but if you go inside, ask for direction, and then read the signs you will find out you need to drop off in the back. From the front of the Gas station you can't tell that there is anything here to do with Uhaul
Tia A.I have never had a bad rental experience with Uhaul. Submitting pictures for the after hours return seemed needless and cumbersome and could have been easily overlooked.
CHARLES M.Working with Bill was a pleasure. He is efficient and knowledgeable. I have other choices when it comes to U-haul locations (most are closer to home), but I will choose to do business with Bill. Thanks for the great customer service!
Mack C.Great service! I was running late for my 2:30pm drop off and they extended my time to 4:30 with no problems. Definitely recommend this place.
Francesca Y.The agent worked above and beyond to get my lights to work with the trailer.
Donald G.Great service
Robert L.Lock boxes not marked. No one available to help, not even via a 1-800 number.
Keith P.Always friendly service! Thank you!
julie S.This has been the best place to rent a U-Haul. The guy running the counter is great, nice, and knows his stuff. In and out. You are upfront with everthing. Love renting from this location.
Dan V.Fast friendly service
Bruce B.Great staff!
Barry G.Lower prices
mike C.the staff is very friendly everything super good
MARTIN A.Great service
Jose Q.Vehicle was dirty on inside and smelled like smoke
Dennis S.Excellent service!
Robin D.Perfect experience! I love the computer pre check-in process. It was simple, easy, and time saving!
Roy S.I'm glad I called to reserve vs doing it online. Bill was incredibly helpful and personable. Great local business I will use again when I need a truck.
Shawn A.Easy rental.. very friendly
Dane R.Used location twice. Both times no one was at the front desk. Had to sit and wait even though we had a reservation time .
Melanie N.Owner was out back working when I pulled up to pick up the trailer. He hooked it up and gave me a hand checking to be sure all lights functioned properly. Have always had good experiences renting through them, that's why I go back.
Ken K.all good
don M.Great service again............
ROBERT L.The transmission was defective. Hard to move out or into Reverse without truck accelerator "jumping" or surging. Almost had two accidents. Dangerous. Truck had over 144,000 miles.
WILLIAM L.Didn't seem to be any open designated spaces for self drop off of trailer, but there's plenty of open area regardless
Jared P.Pleasant enough experience.
David P.Bill was great to work with. He even called to check up on me. One of the best uhaul rentals!
PHILLIP G.2 men for 2 hours to unload our truck - very efficient, clean, courteous, fast and very careful with our things - doubt you could improve from that
Albert M.Wish your wheel wells were not inside the truck.
GARY S.This comment does not apply to this locations rental. My son reserved a trailer 3 weeks in advance. What he did not realize until the week before renting, was that the trailer we were getting was not from our local rental place. When the notification came, the closest rental was 50 miles away. This was not acceptable. We scrambled and, on our own, we're able to find one 10 miles away. Why was this not an option. Your on-line tool is very poor. Kudos to the Lake Geneva Mobil rental location.
anne P.Have rented from this location multiple times. Easy and hassle free. Drive past other locations to use this specific uhaul!
SHAYLON L.All Good!!
terry P.Since this isn't a UHaul specific location it was not easy to figure out where the drop off was. So I would suggest some sort of sign closer to the road for people to see.
Jeffrey S.GREAT PLACE
Kevin L.The only real problem I had , I couldn't get the app to work ! Everything else was great and the gentleman that help me was very polite and patient with me .
MICHAEL E.Check headlights. Poor visibility
John A.The truck had ball tiers not ever safe. some of the wire was showing on the back tired. it was clean.
cindy L.