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Owner was out back working when I pulled up to pick up the trailer. He hooked it up and gave me a hand checking to be sure all lights functioned properly. Have always had good experiences renting through them, that's why I go back.
all good
Great service again............
The transmission was defective. Hard to move out or into Reverse without truck accelerator "jumping" or surging. Almost had two accidents. Dangerous. Truck had over 144,000 miles.
Didn't seem to be any open designated spaces for self drop off of trailer, but there's plenty of open area regardless
Pleasant enough experience.
Bill was great to work with. He even called to check up on me. One of the best uhaul rentals!
2 men for 2 hours to unload our truck - very efficient, clean, courteous, fast and very careful with our things - doubt you could improve from that
Wish your wheel wells were not inside the truck.
This comment does not apply to this locations rental. My son reserved a trailer 3 weeks in advance. What he did not realize until the week before renting, was that the trailer we were getting was not from our local rental place. When the notification came, the closest rental was 50 miles away. This was not acceptable. We scrambled and, on our own, we're able to find one 10 miles away. Why was this not an option. Your on-line tool is very poor. Kudos to the Lake Geneva Mobil rental location.
Have rented from this location multiple times. Easy and hassle free. Drive past other locations to use this specific uhaul!
All Good!!
Since this isn't a UHaul specific location it was not easy to figure out where the drop off was. So I would suggest some sort of sign closer to the road for people to see.
GREAT PLACE
The only real problem I had , I couldn't get the app to work ! Everything else was great and the gentleman that help me was very polite and patient with me .
Check headlights. Poor visibility
The truck had ball tiers not ever safe. some of the wire was showing on the back tired. it was clean.
The moving pads and dolly inside the truck were a bonus. Good to let the customer know that a lock is included beforehand.
Don't stop what your doing, great customer service from Bill.
They were behind counter talking and joking, did not give me drop off option, terrible service
Cheaper mileage edit drive 18 miles out of my way to get it and return it would heads up
Always Great
This is my second time renting at this location and the manager is very efficient and the equipment top-notch!
The original reservation was a bit of mess (in Delavan).. Was scheduled to pick up at 10am, and was told when i arrived it wouldnt be ready until 6pm... However, they were able to contact the location in lake geneva, and i was able to pick one up there. Everything there went absolutely great after that.
Location was easy to find. Attendent (Jim?) was very helpful and frinedly.
Excellent equipment. Easy rental. Uhaul knows how to rent equipment.
Service was excellent!
It was ridiculous that I had to go so far out of my way to get a truck
Excellent customer service
The guy up front was very nice and understanding. great experience. nothing bad to say
Great service
Bill at this location makes it a great experience. Plus the equipment is always clean and well-maintained.
I was upset that the original p/u location of Rhodes in East Troy was not honored. I drove out of the way to a location I was not familiar with. The location itself was fine but the person I spoke with at UHaul was useless and could not have cared less. Not happy with that experience. Truck rode well with no issues. Not pleased that no discounts were accepted such as AARP, AAA, etc. Pricey.
Always fast and friendly service and equipment that is in great condition. Love the fact that the drop off is at a gas station so we can fill the rental right there if need be.
the mobile process is not working right. Information was not saved after many attempts. Also, after drop-off after hours, the mobile way would just error-out and I had to call.
