Gentlemen was rude on top of me explain how my booking was messed up in Waterford and I was directed to the lake Geneva location. This cost me extra money in miles and fuel.
Joseph D.
Customer Reviews for Northside Mobile
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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This location has always been quick and hassle-free to work with.
BRIAN S.Bill was very pleasant and professional. The truck was clean and ready to go upon our arrival.
Frederick R.Bill is super nice, and always gets my check in done quickly. Rented three times now, and always a good experience. Great job!
TAMMY S.The employee (Bill?) went above and beyond. I was running quite late and would make it there after hours but he waited and made sure I got what I needed to get the job done. ¡Gracias!
nicki A.No improvement needed - service and equipment were great. Thanks.
DENNIS F.Customer service representative was rude.
Ashley M.Woman at counter was nice. She just told us we're to park it and that was it. Super!
Raymond A.If possible, more info about return of vehicle.
Allen C.Good customer service
John B.We had a reservation for a trailer to be picked up in Janesville, WI. I called on Thursday, August 12 to see if we could pick up the trailer an hour earlier then the reservation time, the lady said no problem the trailer was there and not going out till our reservation. Two hours later, I got a voice message stating the reservation was canceled and we had to go to Baraboo, Wi which is 1 1/2 hours north of where we had to go. I was on hold for over an hour and was told the only trailer available was in Lake Geneva, which was out of the way but we needed the trailer on Friday through Monday. It was very stressful for me and my daughter who had to be out of her apartment by 11am Saturday, we had to drive from Aurora, IL to Madison, WI to help her. I understand trailers are returned damaged, but I think UHaul should have help more than they did with helping to get a trailer, waiting over an hour on hold was extremely frustrating.
ruthann M.Very courteous and professional representative. Would definitely refer friends ti this location.
Robert C.Traffic did not get the trailer needed to my original reservation and scheduled one 50 miles away when I found one 7 miles away. Horrible reflection on traffic team. Each location in Delavan Elkhorn and lake geneva were awesome. Even the reassigned location in New Berlin called and followed up. People were great. Traffic team sucked.
David B.Without Bill to help with the process, it just wouldn't be the same….
VINCENT P.Even though I filled the tank until it shut off, I was charged for fuel, the front end is in need of serious work, tie rod ends or ball joints, it was hard to keep the truck in a straight line. I wouldn't want to drive it more than the few miles I did.
Jonathan B.Gentleman that ran the desk was very courteous and accommodating. Gracias.
DAN B.Nothing. Bill Stubbs is very nice to work with. He is very efficient and friendly.
PATRICIA E.Have rented twice from here. No issues either time. Owner is a pleasure to deal with.
Sinon G.Reserved my 15 ft truck two weeks in advance for 8:30am. Arrived and the truck was rented someone else! U-haul sent me to one location and there were NO trucks and NO ONE was even around! I was emailed to go to lake geneva and my pick up time was way later than i had reserved! Such a hassel. Terrible customer service AND more driving and trips needed to move than it should have been!!
ASIMA J.Nothing, it worked out okay. Due to an accident (involving a member of the family (who is reasonably ok) and a close friend who had a coronary while driving, totaling the family car. We returned the truck Saturday night after hours (7-31-2021). Gracias.
Linda M.HELPFUL AND COURTEOUS. GREAT EXPERIENCE.
Jodeen M.Attendant was prompt with service and trailer hook up. Gracias
Richard L.The trailer was good but dusty. It worked great and easy pickup.
MARK S.It was just a little desk in a gas station. The guy was indifferent, but polite I guess.
CHARLENE W.Guy was abrupt and argumentative. I got overcharged for the equipment. I recommend going to a corporate uhaul dealer rather than a small franchise like this. I've only ever had bad experiences at small franchises but good experiences at Uhaul main locations
RUPAK P.Truck cab floor was very dirty. Otherwise exterior was clean. When I tried to note that in automated check in process it charged me a 25 cleaning fee and I had to go backwards in the checkin process to get rid of the charge as that is the way the truck was delivered. Automated checkin takes way way too long. When agent isn't present should be able to drop keys and go like old process. $25 convenience fee if you don't spend 15 minutes punching into your phone and taking pictures??????? I pay you to check in!!!!! that's lousy customer service.
Douglas P.Great service and a great truck! Bill Stubbs there was very helpful and very clear which helped me a lot!
JAMES H.When reserving a 4x8 trailer back in February, go to pick up may 30th n there wasn't one available, so the uhaul guy said we could have a 6x12 instead for the same price and was told our 2019 jeep compass would pull it with no problem.. we had several problems, n our transmission on our vehicle
RALPH B.Everything went quite smoothly, I was very pleased.
Susan S.Ordered 5x8 trailer in Delevan for 3:00pm pick up. When I showed up exactly at 3:00pm they did not have any trailer despite I called 2 days ahead to confirm my reservation and the importance of timing. I was sent to Lake Geneva so I had to waste an other hour before hitting the road.
gustav K.A bit disappointed on the mileage calculation. In my haste to get my moving completed, I did not confirm the ending odometer, but by any measure the mileage was 60 -70 miles above my calculated miles. Other than that, Bill did a nice job. I would rent again from this location, but I will have to trust but verify.
James S.The truck steering has a lot of play in the wheel.
eric M.Requested 15' truck and was confirmed. Day before pickup uhaul rep called and said only a 10' available. I accepted as a confirmed truck previously scheduled was not at site when I got there. Had to juggle my move and unload and pick up again causing extra miles. Uhaul rep basically said "too bad" in as many words.
RICHARD C.However your corporate office is crap and. Oat me almost $150 in movers fees as they sent me to a location without a truck, then I ended up having to settle for. 15' instead of 26' at a different location all while I was stuck paying movers. ILL BEVWR USE UHAUL SERVICES AGAIN!
Jennifer E.Your agent Bill was friendly, professional and concise. The equipment was clean and up to date. All the lights, breaks tires etc... were functional and legal. I don't know how you can improve on that.
Ronnie L.Attendant told me there was a full tank + had me sign, when we started up the truck there was only 3/4 tank for which I was charged upon the vehicle's return even after calling + speaking to a representative to get it figured out
Alec M.Not always staffed, but if you go inside, ask for direction, and then read the signs you will find out you need to drop off in the back. From the front of the Gas station you can't tell that there is anything here to do with Uhaul
Tia A.I have never had a bad rental experience with Uhaul. Submitting pictures for the after hours return seemed needless and cumbersome and could have been easily overlooked.
CHARLES M.Working with Bill was a pleasure. He is efficient and knowledgeable. I have other choices when it comes to U-haul locations (most are closer to home), but I will choose to do business with Bill. Thanks for the great customer service!
Mack C.Great service! I was running late for my 2:30pm drop off and they extended my time to 4:30 with no problems. Definitely recommend this place.
Francesca Y.The agent worked above and beyond to get my lights to work with the trailer.
Donald G.Great service
Robert L.Lock boxes not marked. No one available to help, not even via a 1-800 number.
Keith P.Always friendly service! Thank you!
julie S.This has been the best place to rent a U-Haul. The guy running the counter is great, nice, and knows his stuff. In and out. You are upfront with everthing. Love renting from this location.
Dan V.Fast friendly service
Bruce B.Great staff!
Barry G.Lower prices
mike C.the staff is very friendly everything super good
MARTIN A.Great service
Jose Q.Vehicle was dirty on inside and smelled like smoke
Dennis S.Excellent service!
Robin D.