Comentarios del cliente para Northside Mobile

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Northside Mobile

Grado total:

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Dana B. en

Grado:

El cliente no dejó un comentario.

Deborah S. en

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El cliente no dejó un comentario.

Bill W. en

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El cliente no dejó un comentario.

Tom S. en

Grado:

El cliente no dejó un comentario.

Steve B. en

Grado:

Please make sure that the gas tank is full as stated by the check-in manager. I drove off and only checked it a few miles down the road and noted that it was less than 3/4 full. Also, I did not notice a snow brush/scraper so I used my own. I returned the truck much earlier than anticipated and was hoping that I could keep it to 1 day Vs 2. Not sure what the window might be but I was within 2 hours after the full 24-hour pick-up time. In general, the truck was fine for my needs. Thank you!

Jennifer V. en

Grado:

The drivers side head light was out which made the hour long drive home, in the dark and snow, very stressful,

james L. en

Grado:

have wiper blades that are not torn and clean the windshield

Steven R. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

El cliente no dejó un comentario.

michael S. en

Grado:

driver side wiper was broke, had to sweep truck out was not was not clean

Andrew K. en

Grado:

The equipment was dirty and the trailer hitch obsolete. If I didn’t check it every stop it may have comes loose.

Matthew T P. en

Grado:

El cliente no dejó un comentario.

Russell S. en

Grado:

Good location, but very frustrating experience overall. We were bounced to 3 different locations to get the truck, each farther away from our home. Ended up nearly 30 miles one-way from home; that eats into the precious few miles granted on a rental. Our suggestion is: If the available vehicle is not at the nearest location, move it there.

Sydney O. en

Grado:

El cliente no dejó un comentario.

Sydney O. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

Service was great.

Gerald J. en

Grado:

quick and easy

DEREK S. en

Grado:

El cliente no dejó un comentario.

Walt C. en

Grado:

The man running the counter was great. He helped me and exemplified wonderful customer service.

Christopher F. en

Grado:

The truck was a mess. Soda or something spilled all over the cup holder area. It was hard to keep the truck in my lane because the steering was so loose. It was raining on our way back and the wiper blades chattered so bad I just wanted to stop. This vehicle is not road worthy.

Rod C. en

Grado:

El cliente no dejó un comentario.

Dorian W. en

Grado:

I was charged for gas at return despite showing time stamped photo that showed gas level at pick up was overstated. Employee was rude and insulting and simply referred me to 800 number despite photo evidence to contrary.

Tony G. en

Grado:

El cliente no dejó un comentario.

GLEN Y. en

Grado:

I had almost completed the on-line check in and the site crashed. I completed it in person which went very well.

Kent T. en

Grado:

El cliente no dejó un comentario.

tom A. en

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El cliente no dejó un comentario.

Susan H. en

Grado:

trailer could have been swept out; there was a screw missing in the floor; tires were not inflated to recommended pressure

mike H. en

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El cliente no dejó un comentario.

PETE A. en

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El cliente no dejó un comentario.

steve O. en

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El cliente no dejó un comentario.

JOE S. en

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El cliente no dejó un comentario.

Joseph F. en

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El cliente no dejó un comentario.

James C. en

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El cliente no dejó un comentario.

Tom S. en

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El cliente no dejó un comentario.

Jeffrey R. en

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El cliente no dejó un comentario.

Nicholas R. en

Grado:

Worker was very short. Did not follow through on expected duties such as showing us the truck, how to use it, making us aware of damage.. etc

DAVID T. en

Grado:

El cliente no dejó un comentario.

Dean S. en

Grado:

El cliente no dejó un comentario.

Tammie C. en

Grado:

I love working with bill at Northside Mobile. He makes renting a UHaul seamless!

jeff H. en

Grado:

El cliente no dejó un comentario.

Rebecca S. en

Grado:

El cliente no dejó un comentario.

peg F. en

Grado:

I answer non-applicable because if this were a close location to the renter, of course I would recommend it. I would also tell them to prepare to wait a long time for the rental process to be completed. Bill is a nice man, but we had to re-enter our information three times before the rental was complete.

David H. en

Grado:

All Good. Bill is great.

Michael B. en

Grado:

El cliente no dejó un comentario.

Chris L. en

Grado:

The Dropbox for the keys after hours was very difficult to find inside the market no signs to help direct you anywhere, I had to ask two people where the Dropbox was!

Ethan P. en

Grado:

The person named "Bill" called me the day before and did not go over my information correctly. He did not tell me where to pick up the truck. He was not correct on the final amount due. He did not help me in any way. If he would have told me the location, the amount, and any other important information, it would have saved me a lot of time and money. Multiple people from Elkhorn and Lake Geneva didn't have a positive attitude when I called in. There overall customer support of horrible. They couldn't answer any of my questions. They were grumpy and difficult to talk to. I will never use Uhaul again.

Dan L. en

Grado:

El cliente no dejó un comentario.

robin M. en

Grado:

Bill is a great guy

Joseph F. en

Grado:

El cliente no dejó un comentario.

bill S. en

Grado:

El cliente no dejó un comentario.

Philip B. en

Grado:

My only minor complaint was that I noticed today when we returned the truck in CO that the original paperwork had a note about some previous damage to the truck & that I accepted the potential water damage that could occur due to this. I was not informed of this when picking up the truck...fortunately we didn’t have any water issues but did travel through some significant rain so could have been. Otherwise was a great experience

ALAN B. en

Grado:

El cliente no dejó un comentario.

Lynn G. en

Grado:

This location has fantastic customer service!

KEN A. en

Grado:

I had reservations for pickup close to my location, and uhaul changed to different one 16 miles further away. Truck was old and gas. Original location had newer trucks. Would have been fine locally. Went from Wisconsin to Alabama. Cost a fortune in gas, and prayed the whole way that it would make it. Truck was horrible.

Kathleen H. en

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El cliente no dejó un comentario.

Joan B. en

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El cliente no dejó un comentario.

John T. en

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El cliente no dejó un comentario.

Marie S. en

Grado:

Put a jack on trailers.

michael P. en

Grado:

It was a pleasure using uhaul .

Kathleen H. en

Grado:

El cliente no dejó un comentario.

Laurie B. en

Grado:

El cliente no dejó un comentario.

CHRIS D. en

Grado:

Always a nice easy experience.

lynn G. en

Grado:

El cliente no dejó un comentario.

Kristin S. en

Grado:

El cliente no dejó un comentario.

Kathy K. en

Grado:

El cliente no dejó un comentario.

Roger B. en

Grado:

Free coffee??

Kyle D. en

Grado:

Clean the vehicle when each person is done with it.

dawn F. en

Grado:

El cliente no dejó un comentario.

Charles M. en

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El cliente no dejó un comentario.

Zach T. en

Grado:

Better customer service, more friendly staff

michael H. en

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El cliente no dejó un comentario.

Aden S. en

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El cliente no dejó un comentario.

JOHN B. en

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El cliente no dejó un comentario.

Thomas P. en

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El cliente no dejó un comentario.

MARLA H. en

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El cliente no dejó un comentario.

Carl B. en

Grado:

Rep wasn’t very friendly or helpful. Strange location with a separate Uhall desk in the gas station. Small and crowded area.

Robert M. en

Grado:

Did recommend he is also using this location today. John Wenzel

Will F. en

Grado:

Man who rented the truck did not know how the shift options worked ! Man had an attitude.

JOHN B. en

Grado:

El cliente no dejó un comentario.

Tommy D. en

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El cliente no dejó un comentario.

Craig H. en

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El cliente no dejó un comentario.

Cynthia L R. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

Excellent customer service

JOEL L. en

Grado:

Make a back door entrance to the equipment.

JAMES H. en

Grado:

El cliente no dejó un comentario.

Rodney B. en

Grado:

El cliente no dejó un comentario.

Catherine H. en

Grado:

I can not think of anything to improve the service

Alfred I. en

Grado:

We picked up the truck with a half full tank of gas and returned it with almost three quarters of a tank, mainly because I filled the tank at the start anticipating higher gas usage. There should be a way U-Haul can credit customers - or at least trade them for additional miles cost incurred - when customers return trucks with more gas than they started! They certainly charge customers when they return them with less.

Laura P. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

See comments on Call Center wait times!

Kathryn B. en

Grado:

Corner of a gas station. Guy never got out of his chair. Never learned some essential needs for driving that truck: Where are the hazard lights? What's the point of the rear view mirror if it just shows the wall behind me? Feel like there should have been little more oversight in knowing how to use the equipment. I will steer widely clear of UHaul rigs in the future, not knowing if the driver has enough info about driving one of those.

Sherri H. en

Grado:

El cliente no dejó un comentario.

Liz W. en

Grado:

El cliente no dejó un comentario.

William L. en

Grado:

Just dropped off. Easy. Got email receipt

William N. en

Grado:

Keep up the same great service.

Donald W. en

Grado:

El cliente no dejó un comentario.

Reginald H. en

Grado:

El cliente no dejó un comentario.

Bernard R. en

Grado:

El cliente no dejó un comentario.

Derek G. en

Grado:

Excellent service

mike H. en

Grado:

El cliente no dejó un comentario.