Comentarios del cliente para Northside Mobile
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Northside Mobile
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Steve B. en
Please make sure that the gas tank is full as stated by the check-in manager. I drove off and only checked it a few miles down the road and noted that it was less than 3/4 full. Also, I did not notice a snow brush/scraper so I used my own. I returned the truck much earlier than anticipated and was hoping that I could keep it to 1 day Vs 2. Not sure what the window might be but I was within 2 hours after the full 24-hour pick-up time. In general, the truck was fine for my needs. Thank you!
Jennifer V. en
The drivers side head light was out which made the hour long drive home, in the dark and snow, very stressful,
james L. en
have wiper blades that are not torn and clean the windshield
michael S. en
driver side wiper was broke, had to sweep truck out was not was not clean
Andrew K. en
The equipment was dirty and the trailer hitch obsolete. If I didn’t check it every stop it may have comes loose.
Russell S. en
Good location, but very frustrating experience overall. We were bounced to 3 different locations to get the truck, each farther away from our home. Ended up nearly 30 miles one-way from home; that eats into the precious few miles granted on a rental. Our suggestion is: If the available vehicle is not at the nearest location, move it there.
Robert L. en
Service was great.
Gerald J. en
quick and easy
Walt C. en
The man running the counter was great. He helped me and exemplified wonderful customer service.
Christopher F. en
The truck was a mess. Soda or something spilled all over the cup holder area. It was hard to keep the truck in my lane because the steering was so loose. It was raining on our way back and the wiper blades chattered so bad I just wanted to stop. This vehicle is not road worthy.
Dorian W. en
I was charged for gas at return despite showing time stamped photo that showed gas level at pick up was overstated. Employee was rude and insulting and simply referred me to 800 number despite photo evidence to contrary.
GLEN Y. en
I had almost completed the on-line check in and the site crashed. I completed it in person which went very well.
Susan H. en
trailer could have been swept out; there was a screw missing in the floor; tires were not inflated to recommended pressure
Nicholas R. en
Worker was very short. Did not follow through on expected duties such as showing us the truck, how to use it, making us aware of damage.. etc
Tammie C. en
I love working with bill at Northside Mobile. He makes renting a UHaul seamless!
peg F. en
I answer non-applicable because if this were a close location to the renter, of course I would recommend it. I would also tell them to prepare to wait a long time for the rental process to be completed. Bill is a nice man, but we had to re-enter our information three times before the rental was complete.
David H. en
All Good. Bill is great.
Chris L. en
The Dropbox for the keys after hours was very difficult to find inside the market no signs to help direct you anywhere, I had to ask two people where the Dropbox was!
Ethan P. en
The person named "Bill" called me the day before and did not go over my information correctly. He did not tell me where to pick up the truck. He was not correct on the final amount due. He did not help me in any way. If he would have told me the location, the amount, and any other important information, it would have saved me a lot of time and money. Multiple people from Elkhorn and Lake Geneva didn't have a positive attitude when I called in. There overall customer support of horrible. They couldn't answer any of my questions. They were grumpy and difficult to talk to. I will never use Uhaul again.
robin M. en
Bill is a great guy
Philip B. en
My only minor complaint was that I noticed today when we returned the truck in CO that the original paperwork had a note about some previous damage to the truck & that I accepted the potential water damage that could occur due to this. I was not informed of this when picking up the truck...fortunately we didn’t have any water issues but did travel through some significant rain so could have been. Otherwise was a great experience
Lynn G. en
This location has fantastic customer service!
KEN A. en
I had reservations for pickup close to my location, and uhaul changed to different one 16 miles further away. Truck was old and gas. Original location had newer trucks. Would have been fine locally. Went from Wisconsin to Alabama. Cost a fortune in gas, and prayed the whole way that it would make it. Truck was horrible.
Marie S. en
Put a jack on trailers.
michael P. en
It was a pleasure using uhaul .
CHRIS D. en
Always a nice easy experience.
Roger B. en
Free coffee??
Kyle D. en
Clean the vehicle when each person is done with it.
Zach T. en
Better customer service, more friendly staff
Carl B. en
Rep wasn’t very friendly or helpful. Strange location with a separate Uhall desk in the gas station. Small and crowded area.
Robert M. en
Did recommend he is also using this location today. John Wenzel
Will F. en
Man who rented the truck did not know how the shift options worked ! Man had an attitude.
Michael L. en
Excellent customer service
JOEL L. en
Make a back door entrance to the equipment.
Catherine H. en
I can not think of anything to improve the service
Alfred I. en
We picked up the truck with a half full tank of gas and returned it with almost three quarters of a tank, mainly because I filled the tank at the start anticipating higher gas usage. There should be a way U-Haul can credit customers - or at least trade them for additional miles cost incurred - when customers return trucks with more gas than they started! They certainly charge customers when they return them with less.
Robert H. en
See comments on Call Center wait times!
Kathryn B. en
Corner of a gas station. Guy never got out of his chair. Never learned some essential needs for driving that truck: Where are the hazard lights? What's the point of the rear view mirror if it just shows the wall behind me? Feel like there should have been little more oversight in knowing how to use the equipment. I will steer widely clear of UHaul rigs in the future, not knowing if the driver has enough info about driving one of those.
William L. en
Just dropped off. Easy. Got email receipt
William N. en
Keep up the same great service.
Derek G. en
Excellent service