There are several things that need to be fixed with truck T1409. Alignment, Brakes, and headlights should be adjusted or replaced. Truck was sticky and dirty on the inside from previous renters. Two purchases were made on my card from washington DC that I don't believe had anything to do with the UHaul after I authorized the sale. I have screenshots of the purchases my bank could do nothing about since I had authorized the purchase I thought was for the Uhaul service. I would not recommend this service to anyone. Next time I will be using an actual Uhaul location instead of mobile pickup.Douglas M.
Customer Reviews for Northridge Auto Spa
U-Haul Truck Share 24/7© Location
Raleigh, NC 27615
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ji L.
I had a very bad experience trying to get online with U-Hauls I don't like the self-servicelaura G.
Location didn't have dolly. The van tire lights were on.Janine C.
The verification process was SO slow yesterday that it made me late to where I was going. I called to see what was taking so long and was on hold forever as well. I finally got the key code through the app but then the stupid lock wouldn't open. Had to call again and wait on hold again. The person who answered couldn't help either, the lock just would not open. Someone saw me struggling with it and came over to help. He works nearby (NOT a UHaul employee) and said he sees people struggling with that lock all the time. He knew the codeâ€¦ doesn't that mean he could just get whichever key is in there any time he wants??? He literally had to MANHANDLE the lock to make it open. Get into the van just to find out the tank is only half full. The app didn't even have me verify mileage or condition before I started so I wasn't sure if that's ok or if someone had driven the van around or siphoned gas (the gas tank isn't locked either???). It's hard to fill the gas afterwards when it didn't start at full. I drove 25 miles and put $10 worth of gas in but the gas guage didn't move. No way I'm putting more gas in than that - that's about 9 miles a gallon for gas mileage and it's only a van!!! WTH??? I've been renting UHauls every month and it's usually goes great but this time entire process was a serious pain in the a$$Stefanie S.
Customer did not leave a comment.Kristi B.
renting via mobile was hellish, not Victoria's fault (she was great), but the system is a frustrating disasterSydney J.
We were left the wrong keys and it took over an hour to get someone to even remotely help and now I'm being triple charged what I should be and I can't find anyone who can help.Cody W.
Customer service is impossible to get a hold of on the phone with the long wait times. Especially for urgent matters.RYAN C.
The owner of this satellite location was excellent. He saved the day or me. Uhaul on the other was terrible. Your app did not work so I could not pick up the truck on schedule. I sat on hold for over 2 hours on your 800 phone line, no one answered. You cancelled my reservation.brandon M.
Nothing was easy about this rental. Online sign in and drop off was a nightmare. won't use again!!!John B.
Really great experience. No suggestions. You rock.Leslie S.
Customer did not leave a comment.Ben M.
Super easy pick-up and drop-off. Thank you!Andrew B.
Customer did not leave a comment.aaron E.
Customer did not leave a comment.Udo S.
The process of picking up the truck was ridiculous. First, your system would not recognize that I was at the truck's physical location and would not let me proceed. I called the phone number and was put on was seemed to be an endless hold. After a while, my son suggested I download the Uhaul app and that got me through the location check.. The second ridiculous part was the identity verification process. I need to send u- haul a picture of my passport in addition to my drivers license? To rent a friggen van for 4 hours? I wasn't moving to Canada or Mexico. The pickup process was a joke and I will never use this location and possibly u-haul again.Sam T.
When a customer leaves behind a personal item, please follow up with them after you say that you will - instead of just ignoring them. The Auto Spa's voice message - essentially tells customers you can get zero help from them. I assume they are making a % off the rentals, yet providing ZERO service to the customer. Was quite happy with the service until it came to trying to get my hat back - which will cost me $50 to replace.Christopher T.
Customer did not leave a comment.Brad B.
Make your app functionStephanie M.
Vehicle odometer reading is confusing. There was problem in the dashboard that was causing headache during return.Kumar E.
Mobile pickup complicated and takes too long.Vanessa A.
I have to say the young lady that was helping me did a awesome job in guiding me on what to do on the app & she was very patient with me, I believe her name was Becky, hope I got the name rightArnold B.
The location was very sketchy and the truck was falling apart. It had the check engine light on the entire time.Andrew C.
UHaul service was terrible ..had to wait over 30 mins for them to send me the lockbox code so I could get the key and go. Will not ever use eth rent-by-phone option again. Also, the truck itself was old and worn out...felt like it was going to come apart over every bump or pothole.Robert M.
have used u-haul twice Not a good service either time DO NOT PLAN ON USING THEM AGAIN!!!!mark G.
The employee had a bad attitude and the truck had not been cleaned. Never will I use this location again.Christina H.
Negative: I did not see obvious instructions in the app or on site telling me where/how to turn in my key, but I think (hope) I did it correctly. Positive: There was plenty of room to leave my car while I used the van. There is a gas station around the corner for convenient tank refill before returning the van.Lisa T.
Customer did not leave a comment.Charles D.
Excellent in all ways!!!!Windell H.
I was charged 3 times by Uhaul for 1 rental. $125.62, $45.44, and $124.72. The hold time for Uhaul to speak to an agent was so long, I decided to just hang up. Please fix this error. My reservation number is 95448197.TOMARA D.
The on line process was way too time consuming and a huge hassle.Allison H.
Customer did not leave a comment.Kaitlyn T.
Make sure that the key drop off box is always closed, so that customers can return keys safely.William F.
Customer did not leave a comment.Ahmed O.
We returned our rental after hours, and the key box is not obvious in its current location.William M.
Customer did not leave a comment.Ahmed O.
Customer did not leave a comment.Jerry B.
No one out front. Had to search building for help. Rude and not helpful.Bill B.
Key was not in lockbox indicated online, it was still in the drop box from previous renter. Check engine light came on during rental period. U-Haul's online pickup/drop off is convenient but some steps are redundant like having to take pictures of front/back of my drivers license which I already did when setting up my online account.Robert H.
Customer did not leave a comment.Kyle J.
Customer did not leave a comment.PETER V.
Liked the fast pickup using my phone.Tony G.
This location is for online pickup/drop off only. Website needs a little more help to resolve location settings to allow these functions to work properly. Took me about 15 minutes to get the settings right for location access on my phone for the webpage.Robert E.
Customer did not leave a comment.Ann B.
The UHaul app wasn't working for me and the gentleman who helped me with the transaction obviously was not at all happy with me. He was rather unkind. I'm sorry, I did everything I could but my phone would not take the transaction. The truck was in good shape but the windows were filthy. The gas gauge was a little below 1/2 full. Maybe it's UHalls policy but I thought the truck was supposed to be full at pick up.Debra P.
I had requested pickup at a different location, showed up there only to find out that I needed to go to another location. No one ever called or emailed to tell me of the change.Renee R.
Customer did not leave a comment.Susan E.
Customer did not leave a comment.James N.
Truck was dirty. Person was not helpful. Handed me the keys and pointed to the truck. Did not look the truck over, did not review truck operation, just said you bought insurance no need to check the truck.Keith G.
The key return lock box is broken. So you have to memorize your code for the other lockbox and hope for the best when you drop your key off after hours.Destiny H.
No one is staffed on the weekends, so I felt uneasy about the drop-off. However, there was a drop-box and photo confirmation online to give some assurance.Randi S.
Apparently this is a 24 hour location so it should have been noted. When I arrived to get truck I was told that and instructed to watch a video to complete the process. I tried to do so in the rain since the key box was outside and when it did not work then the employee on duty said it really should be stated. I would have appreciated better customer service and helping me to make sure it worked versus telling me about the video, walking away and back to his office and watch me stand out in the rain trying to complete from his dry/comfy office.Whitney L.
I was charged an additinal $10.34 for apparently no reason. Very disappointed and the box teuck didn't even have a ramp. I think every uhaul truck should have a ramp because you are only renting it to move things.Karen E.
I had the most terrible renting experience renting this truck. The app is horribly wrong, slow and complicated. Took me more than 10 mins to understand this location does not have an office, another 10 mins to get the app working and another 20 mins on call with representative to get verified (after explaining twice the issue). The drop off was equally terrible, everything went smooth till the last step where i drop off the keys in the lockbox. This app decided to give me 5 seconds to read the instructions before it refreshed the app, and now i dont have the code for the lock box. I am waiting to be connected to a representative even as i am typing this review. Its been 15 mins since i called and no one is answering my call, i am waiting in the parking lot postponing all my things to do for the morning. I would never again rent a truck with uhaul nor recommend the 24/7 truck share to anyone i know unless i hate them. I feel like the money i paid for this abysmal service is totally not worth it.Vikram N.
It took about 10 minutes to find out who could help us get the key to the truck. We went inside and waited at the desk and no one came. I went around and had to hunt down the manager. Once we did, the person was helpful and we got on our way.William N.
I got charged $15 for cleaning and I don't know what you needed to clean, and this was after I arrived to pick up the van I ordered that was not there which made me upgrade to a bigger vehicle.Lawrence P.
The app was awful. The check in process was awful! I wish I was able to do all these other steps before coming to get the truck. It put me an hour behind in my move.Stephanie R.
Customer did not leave a comment.Randi D.
Truck smelled heavily of smoke!Page D.
Customer did not leave a comment.Richard G.
This is the worst experience I had, from the person that sent me to a location that has no office to the fact that it took me hours to understand what to do, stuck in the cold. Until my time lapsed. They had to extend the time. I cannot reckoned this to anyone.Jacqueline O.
Customer did not leave a comment.Carmen R.
Customer did not leave a comment.Micharl B.
Customer did not leave a comment.Troy C.
The online platform HAS to be streamlined. It took four tries to validate me.James M.
I reserved a cargo van online and paid the additional $10 for insurance. When I arrived at the rental site, there was no cargo van. The owner of the site told me I must have ordered a truck. I asked to speak to customer service. I was handed a phone and man came on the line and said my rental was for a truck. I had a copy of the order - which was for a cargo van. They then proceeded to tell me that the word "van" and "truck" meant the same thing. I told them I would rent the truck for the same cost of the cargo van. The customer service rep refused. Because I had to pick up furniture at a specific time, I accepted the fact that customer service wouldn't honor the original order and that I needed to rent the truck. Both the customer service rep and the owner of the satellite location were bullies - not respectful to customers. The worse customer service received ever.Michelle C.
The online check-in process was slow and painful. I had to upload a picture of me 8 times for it to take. I had to upload my drivers license 6 times for it to take. The process of verifying my identity with someone else is absurd. All they did was ask "i'm verifying Scott's identity". I was very displeased with the online check-in process. The truck was great. No issues. But it took me 25 minutes to get the truck checked out.Scott M.
Customer did not leave a comment.Sadie G.
Customer did not leave a comment.Brendon M.
Customer did not leave a comment.Joyce W.
Customer did not leave a comment.Jamar T.
The truck wreaked of cigarettes and di not run well at all. Shakes badly and vibrates, unlike any other medium-sized Uhaul I have rented in the past. Also, hate that these trucks never have cruise control. Pretty annoying on long trips on the highway.Robby S.
Customer did not leave a comment.Ashley W.
To start, when the pick up location is changed actually contacting the customer to inform them number one and number two the manager of this location when I called refused to assist me with pick up and I had to have the manager of an entirely separate location help me figure out what information I needed to pick up my truck! Completely ridiculous!Chrystal B.
Customer did not leave a comment.Shannon H.
Customer did not leave a comment.Carlo G.
Customer did not leave a comment.Barry C.
Customer did not leave a comment.Dana D.
They left me the keys to the wrong truck, didn't leave a dolly for me as requested, and it ended up being over an hour to resolve it.Phillip O.
Customer did not leave a comment.Melissa D.
The U-Haul didn't have the equipment I purchased in it. When I arrived I went in to the auto spa building to ask a question and the manager yelled it's on the phone we are not affiliated with U-Haul and told me to get out.philip M.
Customer did not leave a comment.Sandra M.
Things went well with the exception that the app didn't work. We had to call U-Haul who directed us to using the website instead. Would have been a wonderful experience if the app had worked. Because of the problems with the app it ended up taking almost an hour to pick up the truck.Douglas N.
Fully go over all of the rates and fees including mileage payments and what not. And possibly the gentlemen leasing your uhauls could make it seem like it's not a hassle to rent out a uhaul. Told me it was 29.99 and needed to re put gas in it. Nothing about a dolllar a mile. Either way, thanks for helping me with a truck to move. Appreciated overall I guess. Can always be worse. Enjoy your Sunday.Brian B.
Customer did not leave a comment.Robert N.
Service was fast, easy and the staff were all friendly.Racqwell M.
Customer did not leave a comment.MACK M.