Generally speaking everything was smooth. The check in process was easy. Feedback: I reserved a unit online and didn't realize I was required to be onsite exactly at the time - the website did not make that a clear requirement nor did the confirmation email. I arrived at 10am vs. 9am and I was guilted repeatedly by the person who checked me in. He made it clear when his boss called during the check in process that the he was dealing with a customer who arrived late. It just seemed unnecessary. I was also disappointed that for my 24 hour rental, the clock started ticking an hour before I actually picked up the vehicle (again this was not made clear on the website). I had rearrange meetings the following day so I could be there right at 9am vs.10am to drop the vehicle off and then it turns out I was dropping keys in a box and I don't think the timing really mattered. I've rented lots of vehicles in my life and this was an unusual experience.
Sheri M
Customer Reviews for Northgate Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van had a weird odor/smell. Everything else was easy and good
Louis TThank you Brian for the excellent service you provided.
Nelson GBrian was great!
Andrew LWhat an amazing service you have! I was truly impressed by the professionalism of the team, the immaculate condition of the van, and speed of checking-in / checking-out and getting my receipt. Other businesses should learn from UHaul! Your process is completely straightforward and hassle free! Big thanks as well to Bryan & team for your friendliness and making things so easy. I am a very happy customer. Thank you!!
PAUL DDidn’t get the name of the employee but he was great!
Linh NExcellent customer service!!
Sabrina CThe general manager there was really friendly, knowledgeable, and fast, which made my 2hr van rental very easy and quick! These aren’t the newest vehicles and this isn’t a big, full-service facility, but definitely friendlier and more efficient than the big U-Haul places I’ve been to. For a quick van rental, I won’t hesitate to use them again.
Patricia RThe office guy is very helpful and efficient. The cargo van could get more cleaning and there are two tires with low tire pressure warning light turned on. I only drove 10 miles, so it is not a serious problem for me. It would be problematic for other renters if they need to drive long distance.
Waiming AEach vehicle I have rented from this location has issues with tire psi & alignment…. Don’t feel I should have to worry while using the vehicle….
Don SGreat service
Juan YWheel monitoring system light on… truck had very poor alignment. Frustrating that you take a truck and wonder if it is going to break down.
Don SGreat helpful staff person, easy check in/out of the truck, clean and reliable rental equipment. The only thing I can think of that is less than great is how narrow the driveways are on the property with cars parked. I was nervous getting in and out of there with the truck. Overall two thumbs up though!
Chelsea LExcellent service at this location. Will def
Dylan EMake sure that the mirrors on vehicle are clean. The vehicle I rented had both mirrors covered in stains so when just a little direct light hit em they rendered useless
Maksim SHelp very good. But the vehicles was dirty and the tire warning light was on for some strange reason.
Sadu SI wasn't given instructions on how to fill the van up with gas and couldn't find the gas tank so I was charged. I wish I was given those instructions beforehand so I didn't have to spend more money.
Alyssa JThe staff was super helpful.
Braulio REmployee said they normally don’t take one-way drop off’s. But did accommodate me.
pamela bThe Gentlemen when I returned the van today was excellent. However, my final cost was higher than I expected which I was not happy with, because when I spoke to your u-haul reps before renting they said the add'l cost would simply be 19.95 + .49 per add'l miles driven. I spoke to 2 of your 1-800 no reps who stated and informed this. However my final cost ended up being much higher(!). I honestly am not sure I ill rent again with Uhaul.
Sadu SThe steering wheel got locked when I tried turning on the van once. I was able to google it and figure it out, but that was a bit of a scare.
Emily CGreat service!
Adithyaa VThe man working at counter, was kind, funny and very helpful. I did not secure the storage unit, when I arrived back, he was heading to lunch, almost in car. He came back and helped me cheerfully.
Sandra RExperience was great, especially compared to other storage units I had used previously. Staff was above and beyond great
Michael S | Overall ExperienceBrian did a great job clearly explaining every detail for a quick and easy transaction.
Jill DThe employee working was very helpful!
Jillian KThe person that helped me get my keys and verified my information was very kind and helpful
Chris JThe man at the office was very helpful and friendly
Catherine VAll good and friendly service.
Collen CAllow self check out and self check in
James WGood service Thank you
Nelson A | Overall ExperienceThe person on duty was friendly and efficient . Vehicle was clean and a smooth ride.
Donna SExcellent office staff
Jon TFriendly service. My go-to place for rental vans.
Gary FSomeone had slept in the van the night before and left their paraphernalia and garbage in the back and front seats. Also the check in by phone also is very buggy and only created a headache.
Joshua BBrian was courteous and helpful. It took a little longer than I had expected because of a gas leak; some one had siphoned gas and had spilled quite a bit. He explained the situation and I understood, he needed to do damage control first. He was efficient in minimizing the risk to people and property and got me on my way with in time to meet my movers.
Joan LEddie was great to work with. Attention to details!
Judy TService was great! Thanks for an easy moving experience.
JESSICA CService was great. Brian was really helpful. I will definitely rent from this location again.
Santiago LWe needed a last-minute 2-day moving van and was lucky enough to stumble upon this location that had 1 available closeby! Eddie was very professional, efficient, and personable, wish every customer service experience was this positive!
KEITH BAfter a very positive experience 2 days earlier we needed 1 more day and the repeat rental was just as positive as the initial one! Eddie was very professional, efficient, and personable, wish every customer service experience was this positive!
KEITH BFast friendly service, 10/10 experience
Derek NSuper helpful and knowledgeable staff! Very friendly and accommodating!! Much better than shoreline for sure!
LISA Hthe move was made because I can no longer go up or down stairs and needed to go to a facility with elevators.
MIRIAM D | Overall ExperienceBrian was an incredibly helpful and kind human who gave me a hand wherever he could and ran the place super smoothly. Would absolutely recommend this place because of him. Thank you Brian!
Nathalie E | Overall ExperienceCustomer service was excellent
Steven BThe man working at pick up was very unprofessional and, to be honest, made us very uncomfortable. He was pressing us to get the insurance coverage which I had initially declined and then ultimately decided to add as he refused to "tag" or write down the existing damage on the sheet. He also kept saying, "Well, if you get the coverage, then you don't have to worry about this." The suggestion being that, if I didn't get the coverage, he would find a problem even if we didn't cause any damage. He also didn't want to give me a final receipt for the rental. Since we were paying per mile, I wanted the odometer read and full charges disclosed. He kept telling me, "This isn't necessary. As long as you are within your agreed upon miles, you won't be charged any more than the amount held on your card." I argued that he could say the miles were anything if I didn't have a final total. I had to insist upon this multiple times before he grudgingly read the odometer and gave me the final bill. The whole thing was very shady and I wouldn't recommend this place to anyone. The manager guy seemed very nice and I didn't get weird vibes from him at all, but the other guy who actually completed the rental paperwork made me super paranoid and uncomfortable.
Sherri SBrian was just exceptionally nice and helpful and friendly!
Cynda K | Overall ExperienceI would recommend with caveats about the stairs and the vehicle key. (1) The manager of Northgate Self Storage was helpful and gracious; however, the key for the truck was tricky and needs to be replaced. The truck manufacturer or agent should be able to create a new properly fitting key. (2) The handle to release the brake worked but was bent. Moreover it was not apparent that was the brake release (a design fla, in my opinion). Manager was helpful about figuring it out. (3) The woman who took the reservation had a strong American Southern regional accent. My bad hearing meant that I could barely understand her. When I asked if someone else was available she said no. So we had to struggle through. It was challenging. She did her best to articulate her words and to repeat information until I got it. (3) The office at this location was not easily accessible to this arthritic person, being it is up a flight of stairs to the second floor. (But then the step up into the truck was so high I had to hang onto the steering wheel to pull myself up. I'm lucky my hip and knee could bend as much as required.)
Beth BThe place is a storage facility, and the office is upstairs. It's not much to look at but the fellow that works there is polite, direct, and efficient. They had the van I reserved at the designated time and I was in and out in under 10 minutes. I returned it within the time frame with the same gas and had no problems there. My online quote said 30-something dollars with protection, it ended up being 40-something when I got there, not sure if I missed something or if it didn't actually include the extra pricing in the online quote. There's not much signage so it can be a bit confusing to navigate your first time. Basically drive through the storage road and park at the end of the road before the exit. You'll usually spot your reserved vehicle there too. Even with the small price discrepancy I'd say 5/5.
Mason FBrian was amazing! He was helpful, informative and organized. I felt confident about doing business with him!
Rebecca RThe paperwork had the wrong mileage. I took a photo of the odometer when I first got in the vehicle and took it to the office right away. The man listened to me but he did not change the paperwork. So I believe I got charged for too many miles. I am disappointed.
Teresa HThe employees here went out of their way to do as little as possible. That being said - I've had the same experience at the three different Uhaul locations that I've tried.
Sarah JMy truck was not onsite when I arrived. I made a simple request to have the attendant take my cell number and call me when my truck arrived but he refused to do so. Lucky for ME they returned the truck 15 minutes late. Otherwise I guess I would have sat in your parking lot for hours? Additionally I paid for 4 hours but was told I needed to have the truck back by 1 pm even though I didn't get it until 9:30 am . . . .so I paid for 30 minutes I didn't have a truck and there was no way to pro-rate my rental.
Heather MBrian and crew are great. Friendly, helpful and available.
Kenneth W | Overall Experiencecompliments and praise for manager Brian who was very courteous and helpful.
KENNETH M | Overall ExperienceMy only note is that I was charged for the full month of October, when my unit was empty & clean before the end of the day on October 1st. I hope I am reimbursed the prorated amount for the sum of the days I did not use. Highly recommend in every other area!
Mairin M | Overall ExperienceOlder facilities but great staff.
James F | Overall ExperienceThe storage facility met our needs. The staff were friendly and helpful and the rate was competitive. The floor and wall are wood and it is not deep cleaned, therefore if storing furniture, I would recommend wrapping or covering it to protect it. The large service elevator was very helpful for move in and move out and we appreciated the security and locked gate during off hours.
Catherine R | Overall ExperienceStaff was helpful and courteous. The entire process was smooth and trouble free. Location was very convenient. Will definitely use again. Thank you
Irene C | Overall ExperienceThis is one of the best places renting a storage unit after a year! Private and clean . Only opens certain hours . The inside was a little weird. It was like a maze . Interesting.
ELIZABETH M | Overall Experience.
STEVEN M | Overall ExperienceThe storage units did not look like the pics online. Smelled damp and musty. I didn`t feel comfortable storing my mattress and couch in there. I chose to store my belongings elswhere.
Privacy R | First ImpressionsI visited the facility and the onsite employee seemed very friendly and helpful, however in the end I decided on a different storage site that was closer to home.
Privacy R | First Impressionsmisunderstanding about the second month being free, but otherwise good service.
Privacy R | First Impressions