Stop pulling the bait and switch on people. Don't tell people you have a 5X9 Utility trailer on the lot then when the trailer is getting picked up, suddenly it is a 6X12. and at a higher price. Then the insurance being pushed heavily, "just in case one of the wheels fell off." The guy didn't even know what size trailer he had. Sad, sorry business practices. I will never rent another Uhaul.
lin s
Customer Reviews for North Texas Sticker Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They need to be more customer oriented by not keeping the customer waiting on hold for 10 minutes & longer. This happened twice, on 3/13 & 3/14.
phil hThe service was great kept it the same
kelvin BAutotrailer had one of the straps to hold car tires broken which I have to bring to another Uhaul facility to be replaced. People in this facility doesn't know how to use the U-haul system at the moment to dispatch a reservation, neither at the moment of return in the auto trailer. People is nice but they need to be trained in how to check equipment and use Uhaul system (Computer platform).
Simon AGive more training to the location personnel, U-haul is not their main business.
Peter ASee above
John PLocation on line was not working so I couldn’t upload location for after hours drop off
Kristi CIt’s a small place with not much room to park or maneuver. BUT the staff there was great!!
Shelley AThe employees were polite and courteous. The process was quick and easy.
Stanley PCab smeeled pretty bad and I ended up having three of the four tires on my auto transport blow out during the course of my trip. The trailer was not over loaded and it was mentioned multiple times how old and worn out the tires looked when they were swapped out. Also the trailer wiring was exposed and rubbing on something and noticed only when I went to take the trailer off the truck and noticed. No telling how long in my over 24 hour trip the lights were not working.
James LBest shop in the world!!
Ben NAlways call ahead to get size needed or if drop off then check on closing time.
ed mGreat customer service. Staff was friendly attentive and professional!
Kenneth OThe trailer hadn't been checked in from previous renter when I picked it up. I was charged $24 for insurance after I requested " immediately reimburse U-Haul for any damage. I received a phone call from U-Haul 3 days after I returned it wanting to know if I still had the trailer. Terrible experience!
Richard GThe young man at the counter was very negative about Uhaul,he seemed perturbed to have to help me get a trailer and after he put it on my hitch,he told me i had to hook up the wires and emergency chains myself and walked away,very shocking and highly liable to Uhail!!
JAMES BNEVER HAPPENED BUT WAS CHARGED
Cassandra DI was told $20 per day to extend but it ended up being a lot more.
ELISA MThey took a long time to hook my truck to the trailer and they did an awful job and checking in and out the car hauler I was not happy with the service.
JUAN GNice people, easy access. Thanks!
BRIAN OEveryone was friendly and very helpful will recommend u to anyone thanks
STELLA SVery busy phone people - like tied to their phones so took some time to get served
Tim BI reserved a trailer and an appliance dolly several weeks prior to pick up. When I arrived at the facility I was told there was no appliance dolly, and at the last one was rented out the day before. I told the guy that I had reserved it and it should be waiting here for me. He just shrugged his shoulders and said I don't know what to tell you. This was the most unprofessional facility I have ever seen. The U-Haul business is a secondary business to this what looks to be a revamped gas station mechanic facility. And then when I did get the trailer it was filthy there was trash and junk and wood still in the trailer. And then when I returned the trailer it took forever to get a receipt and I was not going to leave that place without a return receipt showing that I had returned the furniture dolly and the trailer. I went and rented an appliance dolly at a much better and more professional U-Haul facility that's in Lewisville right on I-35 you're better off going there. DO NOT RENT FROM THIS SO-CALLED RENTAL FACILITY
JAMES RThe back latch would not work… we fought with it the entire time we had it…not impressed..
MOLLY PAdd parking space.
Johnny MThey charged me $14 for insurance that I didn't want and I repeatedly told them I didn't want it. I also reserved a furniture dolly that was not available upon pick up. They also wrote the wrong return time than what we verbally discussed. It was much more expensive than the online quote.
APRIL WMy reservation was transferred to this location because the original location didn’t have my equipment. I arrived expecting the trailer and appliance dolly, only the trailer was there. I kept the trailer reservation and was advised that if I had the trailer returned before 6 p.m. central, I wouldn’t be charged the rental. While I found that odd, I thought it was great. I had the trailer returned by 5:50. They didn’t check the trailer in until 6:37. So I was charged for that. As they didn’t have the appliance dolly, so I had to travel to an alternate location and waste 45 more minutes to get that. When o contacted customer care about the issue them phone advisor contacted the store and hung up the line leaving me on hold with the store who’s neglected to talk to me. They said hello and immediately placed the call back on hold. Took the call off of hold, and left the line on so I could hear the conversations of the employees and their current customers. That was after sitting on hold for 30+ minutes just with the store. I called back and waited another 30 minutes just to be connected to a customer care rep.
Todd DReserved at one location got confirmed then got text to change then another text to confirm then phone call to confirm then another text to much of a runaround
GARY AEverything was great
DARRELL GThis location was not busy, however they were Really Slow. They were not in any rush to help get me on the road. No urgency whatsoever.
Joel WFriendly service! We will use this location for our U-Haul rentals from now on!
RANDY SThe folks working there were great! The only reason I haven't given an excellent rating was the parking lot was small and hard to navigate. However, the staff helped us out all the way and I would recommend this location.
Christopher RWhen I shared the “story of our experience - they apologized and provided sincere concerns on the poor service yet they reiterated that Uhaul does give a rip. I also shared with them that we originally were getting two trucks in Montgomery then it was one in Auburn one in Alexander City then it changed to Ozark. Running all over during an already stressful time of moving would have cost us 10 hours of productivity. We arrived in Texas Monday evening at 11 pm. Tuesday morning the rentor passed away in his sleep. I had to wait for a friend to drive into town to help me return the vehicle. When I returned the truck the man offered to “help” with another rental. Why would any customer provide continued business to a company that does not value their business. The renters card was then charged an additional fee. Not sure what it is for. Uhaul robots without “ heart” will not receive repeat business. And the negative will be shared with others - it cost 10 times to overturn bad service and attitudes. This was not our first rental and we also had storage units - they have been immediately cancelled. I’m sure this input will fall on deaf ears however, the employees who do care deserve to work for a reputable company.
LARRY BI don’t see the point of checking in early if I have to repeat the process when I arrive at the store.
Joe CI dropped off on Sunday and the business was closed so I had no interaction with the team there.
Stacie PWhat is the point of making a reservation and "checking in" if the store doesn't have any information when you arrive. When I got to the store, I still needed to wait because no information was loaded to the computer. And then the equipment I rented was rusted to the point I had a hard time ratcheting the straps to secure the car to the car dolly. Worst experience ever!!!
Joe CWe dropped off our truck EARLY.....the evening before it was due. However, they did not process it until the following afternoon and so we were charged extra that we do not owe. I have spent more than 40 minutes on hold to try to get this corrected, as well as using the online chat. Someone is supposed to be getting back to me. Frustrating.
Jill LIf you change my reservation to a different location because the truck is not available at the original location, then the new location needs to be well-informed and all of the equipment that I rented to go along with the truck needs to be present at the new location as well.
Angelica TCheck the tires and rims before the truck leaves
Carol FIn this particular location you need o do everything. his people do not care that much about uhaul image. They do not go out to show where to get the unit or where to leave it. No proof you returned.
Luis BEverything went very smoothly. Good job.
Kathleen MPerson was nice but truck smelled on the inside like wet dog or pee or a dirty person had to bug air freshener. It took over a hour for me to get the auto carrier still haven't received my deposit either one back. When I called to customer service the girl was rude and hung up on me drop equipment off two days before time
Meressa gI have used uhaul for years and always been happy with them! This place had me hook up the trailer and unhook it. They didn't check anything or care! Not professional at all. Shame on them!
Robert EExtremely helpful- cost and customer service were both friendly.
FRANCIS EThe young man that assisted me when i walked in was wonderful. He took very good care of my needs and made me feel at home. Thank you.
MARTINA PVery friendly staff.
Angela LThe lady at the desk was friendly and helpful. She efficiently processed my online reservation. I had to hitch up the trailer myself and waited for someone to come out to check the lights and verify the hitch was connected correctly. There's a better location I'll use in the future.
Steven COne item in inventory was broken and unavailable but I was given a replacement and at no charge seemingly as I later saw, albeit not the equipment I ideally had hoped for. No mask wearing from any employee though, including presumably the location manager. Made me uncomfortable while waiting to pick up my equipment.
BENJAMIN LWe used moverhelp.com and they damaged quite a lot of our furniture and were an hour late. We paid them a lot to have such damage
Jennifer HThe manager here took good care of us. He took care of us after closing time and went out of his way to make sure our lights worked on the tow dolly. I was very impressed and recommend using this place.
veroinica fTrailer was covered in oil, had to fix the right wheel hold down ratchet so it could be used. The left ramp when pulled out would not go back in because the latch hold down bracket has the wrong hardware installed. We had to use a pry bar in order to get the ramp to slide in.
Aaron HThe customer service was great, I know they were remodeling the current location so that was a bit messy but no problem.
Austin BNothing, they know what they are doing and ensure all is good.
douglas aGreat customer service
Randy BGreat customer service! Very nice and helpful staff!
michelle oI dropped off after hours so I didn’t speak to any employees. It was a bit hard to find in the dark.
David M