Comentarios del cliente para North Star Mini Storage

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Testimonios de recientes clientes de North Star Mini Storage

Grado total:

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David R.
Grado:

El cliente no dejó un comentario.

Dzmitry S.
Grado:

El cliente no dejó un comentario.

Sione A.
Grado:

- Why on earth is the fuel tank only filled halfway? - No winter tires on vehicle when it's clearly snowing outside!!! - 30 min walk from the closest bus stop. - Lady at reception looked like she's not a morning person and my rental was inconveniencing her.

Megan S.
Grado:

I was given various misinformation at the time of pickup which resulted in being overcharged for my move.

Sarah S.
Grado:

North Star Mini Storage, where I picked up my truck, is a great business, very friendly and helpful staff. UHaul changed and cancelled many aspects of my order at the last minute and the staff here were very empathetic and helpful.

Karly K.
Grado:

Didnt encourage a walk around, simply let us leave. Shitty service.

Ines H.
Grado:

Clean vehicle better

David E.
Grado:

good service straight forward no problems

Arthur S.
Grado:

Persistent warning message in-dash that front tire was low. Washer fluid empty from the start. But, very competent customer service..

Cheryl W.
Grado:

staff extremely helpful

Katherine M.
Grado:

Although I had no problems with the trailer I rented, there were some concerns and/or undesirable things about the U-haul company in general that I must explain. First, we had to load it from the ground by hand as there is no jack for any of the trailers. This was concerning for me because I was traveling along the Alaska Highway through the Yukon to BC and there is little to no cell service most of the way ( about 8 hrs worth of driving). If for any reason I had a problem with the trailer and needed to disconnect to drive to find cell service. I would have then had to unload the entire trailer along the side of the highway and somehow manage to lift the trailer off the hitch all by myself. -Very not cool and Very unsafe- Oh and did I mention that it didn't even come with a spare tire. Second, I only needed the trailer for three days yet had to pay the full rate of four days...why? Not sure other than that's what I was told because it had to be so many days. -This is absolutely stupid- Third, this American based company that operates in Canada only recognizes its own military members in way of any discount and not the CAF. - this is very sad-

Mandi D.
Grado:

El cliente no dejó un comentario.

Karen R.
Grado:

Thank you, staff was very helpful and everything went smoothly.

Ralph S.
Grado:

Re Q1 this location is also a storage facility & their premises were cleaner than the p/u location but so they should be. Friendly helpful staff. RS

Rebecca M.
Grado:

El cliente no dejó un comentario.

carolyn K.
Grado:

I made a reservation for a 20' truck, but the previous renter ran behind schedule and I could get the product I needed. I settled for a 6x12 trailer and called ahead for the ball & pin additional rental, they told me it was available. When I arrived we got stuck waiting around waiting for a pin and had to be picked up from the local canadian tire. After all the trouble I had gone threw with this rental, I thought the staff would be courteous and give me a discount of some sort or a credit for future business, but was sadly disappointed. I've used U-haul before and had no problems previous.

Nikkie R.
Grado:

El cliente no dejó un comentario.

Brendan M.
Grado:

El cliente no dejó un comentario.

Jay L.
Grado:

El cliente no dejó un comentario.

Martin G.
Grado:

The truck does have a very noticiable shimmy at 50 km/h and 95 km/h

Qsi I.
Grado:

Great people to deal with, and we booked from Calgary for Whitehorse and it was awesome

Raquel D.
Grado:

The person setting up the trailer to pull the car behind the truck did not know how to set up the wheel straps properly and asked me to have it checked out by someone else before I drove off. Training needed,

David D.
Grado:

Unfortunately there wasn't much to rent which wasn't a big deal there was something that I was able to use. First lady that I dealt with was extremely friendly and helpful. The girl I bring the van back too soon to be pushy and not very respectful.

Mark B.
Grado:

things were all good for me, don't know if there is much room for improvement on Whitehorse end just keep doing what you are doing

Sylvain B.
Grado:

You should send this girl training the other one at your Blackfoot, Calgary. lolololloooll

Kevin N.
Grado:

El cliente no dejó un comentario.

dave S.
Grado:

The women at North Star are great. They were helpful and cheerful and got us on our way efficiently.

Sylvain B.
Grado:

El cliente no dejó un comentario.

Derek M.
Grado:

Equipment I reserved was not available. The equipment available was far too small. Equipment wasn't clean. I was forced to give away several items and prioritize what I wanted to keep at my new location.

Suzanne G.
Grado:

I did not like the fact the fuel tank was not full. Everywhere else work that way. I do not like that practice.

Paul B.
Grado:

I found the customer service received in Whitehorse was fantastic...thank you for making my move that much easier!

Bruce B.
Grado:

El cliente no dejó un comentario.

Arthur C.
Grado:

I received a Uhaul that was dirty on the outside, so I returned it dirty on the out side. But clean inside. The trailer has a large sticker that says there is a $15 service fee for returning a dirty trailer. Well the location said they were going to charge $50 and I had to wash the previous renters dirt off. Get your shit together uhaul.

Peter M.
Grado:

El cliente no dejó un comentario.

kenneth T.
Grado:

El cliente no dejó un comentario.

James keith D.
Grado:

Pick up location should be able to explain contract details especially when it comes to how payments are to be made

ESTHER W. | Overall Experience |
Grado:

We had a great experience with North Star and experienced great customer service

Jerry P.
Grado:

Please indicate how all the lights and mirrors work.

Arthur S.
Grado:

El cliente no dejó un comentario.

Rick S.
Grado:

El cliente no dejó un comentario.

Tracey F.
Grado:

Thank you

Tiffany M.
Grado:

El cliente no dejó un comentario.

Eldon N.
Grado:

El cliente no dejó un comentario.

Dolly W.
Grado:

Front desk lady with red hair and accent was rude when dropping off the uhaul. I left like I wasn't wanted there. No appreciation for clients some giving money to uhaul.

David M.
Grado:

El cliente no dejó un comentario.

Patrick D.
Grado:

The front desk staff were very professional and Chris went above and beyond to help me get going by even changing out the old tires with new ones and assisting me in diagnosing a problem I had with my hitch’s electrical system. 10/10 experience

marie pier M.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

El cliente no dejó un comentario.

brian G.
Grado:

El cliente no dejó un comentario.

Damien B.
Grado:

The nice lady helping me rent. She was straight forward and knowledgeable and friendly.

David M.
Grado:

El cliente no dejó un comentario.

Liza K.
Grado:

El cliente no dejó un comentario.

CHERYL W.
Grado:

El cliente no dejó un comentario.

Rob F.
Grado:

El cliente no dejó un comentario.

Jessy L.
Grado:

The Lady working at the counter was rude and racist towards my me and my wife!!!!!!

Grado:

THANK YOU.

Cheryl W.
Grado:

El cliente no dejó un comentario.

Kevin W.
Grado:

For the miles that the U-haul had on it, it drove fairly well. Decent on gas for a large vehicle and didn't have any problems during the trip. If possible it would be nice for the u-haul to be cleaned out better, ours was full of dirt/dust. But over all we have no complaints has we know what the Yukon roads are like.

CHERYL O.
Grado:

El cliente no dejó un comentario.

Kelly B.
Grado:

Quick, professional and friendly.

Justin W.
Grado:

Nice facility. Very small inventory of trucks so may not always have what you need. The employee that was on duty when I picked the vehicle up did not do a walk around with me and so when I brought it back there was a scratch on the side that a different employee thought was mine. U-Haul uses stickers to mark damage and they had fallen off, but luckily the residue was still there so you could see they were there prior to my rental. Make sure you do a walk around with the employee and if there is damage that stickers are on the truck to mark it!

Stefan H.
Grado:

my only comment is that i rented rented a 1/2 ton pickup truck and a car hauler. when i picked up the to uhauls i was unable to move the trailer since a ball hitch was not included in the rental. now this was a package that was offered by uhaul, so why did i have to go by a ball hitch for the truck to fit the trailer. also i had to find this out after i rented it. if uhaul is renting this combo as a package then the truck should come with a ball hitch for the trailer. also the person renting me the trialer could not tell me the size of ball i need to go buy at a different locations. this set my moving time back making the rest of my move rushed and not enjoyable.

James P.
Grado:

Friendly and knowledgeable provided excellent service.

bLAKE D.
Grado:

El cliente no dejó un comentario.

DAVID A.
Grado:

To rent a vehicle in the Yukon in the winter that is not equipped with winter tires is a very dangerous practice. Also renting the vehicle with less than a full tank of fuel leads to confusion and frustration. I will not rent here again if the fuel tank is not full.

JESSE W.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

El cliente no dejó un comentario.

UTE ULRIKE H.
Grado:

Very friendly and helpful staff. Truck was clean and did the job well.

MISCAL A.
Grado:

El cliente no dejó un comentario.

CHRISTINA M.
Grado:

El cliente no dejó un comentario.

BRADLEY P.
Grado:

El cliente no dejó un comentario.

Tara S.
Grado:

Very friendly and efficient.

ERIN C.
Grado:

El cliente no dejó un comentario.

Daniela T.
Grado:

Cabin was FULL of dog hair, which I am allergic to. My trip was miserable because of this. Please, clean the car before giving it to the next customer.

Jerry L.
Grado:

We found sunflower seed shells and pills behind the seats on the floor. Not very thorough when cleaning the truck!

Matt M.
Grado:

Everything worked well and I am quite satisfied.

JOSH D.
Grado:

I'm a regular customer that rents U-Hauls from at North Star Mini Storage and for the most part the service is great. However, when I got the U-Haul this time the vehicle was dirty and the passenger seat had dog hair all over the seat. There was also garage inside the U-Haul. The vehicle should be cleaned out before a customer returns the van.

Mats H.
Grado:

Nothing.

DUNCAN J.
Grado:

Teach representative how to properly attach the hitch (chains included). She did not attach the emergency brake chain. She also did not attach the other chains properly ( we had a mechanic friend take a second look at it). She added too many days and would not decrease to the number we wanted stating we could get a refund (which we have been told we cannot) so we paid for 2 days we did not need or want over what we asked for. She also changed the name the rental was for. I made the purchase but my partners name was on the bill (he was listed as driver) this made it hard to talk to phone representative to find my order as I was not able to find it online.

Luke L.
Grado:

Not a thing

Manon L.
Grado:

Gas tank was not "full" but rather at 3/8 and therefore I had to return it at 3/8...I even pointed out how odd it was when I was told when I picked up the truck. I returned the truck at 3/8 like I was suppose to and was charged an extra $120 for the gas!!! I called immediately of course and pointed out that I had done what was on my contract. They said they would verify again and call me back. When they called back they did not apologized but simply said that indeed I was correct and that they would refund my visa. I would STRONGLY recommend that a full tank is handed over to clients so that this kind of unfortunate situation doesn't happen again!

MONA T.
Grado:

El cliente no dejó un comentario.

JOAO ALBERTO B.
Grado:

El cliente no dejó un comentario.

kevin R.
Grado:

El cliente no dejó un comentario.

DALLAS LENNON C.
Grado:

Uhaul broke down several times leaving in a pinch and missing several meetings.

Tedd T.
Grado:

El cliente no dejó un comentario.

CHERYL W.
Grado:

El cliente no dejó un comentario.

Marie Nathalie H.
Grado:

El cliente no dejó un comentario.

Eileen C.
Grado:

Ask city of Whitehorse to improve their infrastructure so it is not so hard on your trucks We could have used more than one ratchet straps or tie downs but we managed. Thank you got the courteous service from Lara and staff

Darryl F.
Grado:

They told me that I was responsible for the outside cleanliness of the vehicle and if I didn't clean it I would be charged. I called customer service while I was in line for the car wash and they said that Uhaul can only recommend to a customer that they quickly spray the outside. Other than that staff were very friendly and easy to get along with. The location was very clean and inviting.

Lyndon N.
Grado:

Location was very clean and well maintained, The young lady assisting me was very professional and helpful.

Heather J.
Grado:

Only thing was the uhaul wouldn't start. But we did pick up early.

Josh D.
Grado:

Put some winter tires on the rentals and get some rental vans that have AWD.

GORD B.
Grado:

The experience was exactly as expected. Paid my money and got the goods I expected :-)

Armand T.
Grado:

El cliente no dejó un comentario.

ROX-ANN D.
Grado:

El cliente no dejó un comentario.

aaron I.
Grado:

Very friendly and accommodating customer service.

MONA T.
Grado:

Great customer service at this location

JOSEE B.
Grado:

No nfurther service inhj Dawson City, but Whitehorse people bang on.

CARLA ELIZABETH B.
Grado:

El cliente no dejó un comentario.

Carla B.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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