Customer Reviews for North Shore Auto Rental LLC
(U-Haul Neighborhood Dealer)

149 reviews

323 MacKinaw Ave   Cheboygan, MI 49721

(231) 333-5640

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 333-5640

323 MacKinaw Ave
Cheboygan, MI 49721

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man who helped us was very nice and helpful at this cheyboygan location.

RAYMOND K E. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very friendly and is considerate of your time. I was happy to do business with him. Thank you

DAWNE RENEE C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DONALD K. 
Rating:
4.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Rudy U. 
Rating:
4.0

Customer did not leave a comment.

david R. 
Rating:
5.0

The pick-up location provided above and beyond superior service they were GREAT. Rich & Marge

MARGARET ANN L. 
Rating:
5.0

Doug does a great job! Above and beyond.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

None, other than making the local small truck more available

Franklin R. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

The owner was friendly, accommodating, and professional 🙂

THERA CUP G. 
Rating:
5.0

Customer did not leave a comment.

JANET AMY H. 
Rating:
5.0

Customer did not leave a comment.

JAMES GREGORY E. 
Rating:
5.0

I would suggest having the vehicle full of fuel for the customer when they pick it up. Then there would be no guessing as to how much fuel was used. Only common sense to me..

Pat M. 
Rating:
5.0

The gentleman who was there was incredibly kind and very very helpful. Would definitely recommend!!

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

N/a

Peter R. 
Rating:
5.0

Pick up was super easy. The man came out and helped us hook the trailer to my truck and advised that I needed an adapter for the lights. He gave me directions to the nearest place to get one. Super nice guy and a great rental experience all around.

Tina R. 
Rating:
4.0

Customer did not leave a comment.

Karry K. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

We dropped off the U-Haul and used the convenient drop box.

Pam H. 
Rating:
5.0

Rear seal on trailer leaked and new furniture got soaked.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
5.0

Great place very friendly people

Russell N. 
Rating:
5.0

Customer did not leave a comment.

LARRY ARTHUR E. 
Rating:
5.0

This has nothing to do with the rental pickup location....just wanted to say that the 15' truck was very easy to drive. Only drawback was the extraordinary amount of heat in the area of the gas pedal. My husband and I took turns driving and both were very uncomfortable. It was if the engine was right inside the cab. Actually thought we would have burns on our feet from the heat. Perhaps shrouding that area with a heat shield would help. If NASA can protect the shuttle upon reentry to earth's atmosphere, perhaps an adjustment can be made to the truck. Thank you.

christine W. 
Rating:
5.0

Nothing to improve. The folks at this location couldn't have been nicer or more accommodating.

David C. 
Rating:
5.0

Website check- in not intuitive.

RODNEY EDWARD S. 
Rating:
5.0

Very good to work with.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

I have returned vehicles here before and never rented....but the experience is always good. The manager here had already taken care of my return and sent the paperwork well before i called to tell them about the drop off. Super easy and customer focused group.

DENNIS EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Quick and easy pickup.

Richard S. 
Rating:
5.0

good service will use again

richard H. 
Rating:
5.0

Customer did not leave a comment.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Can always count on them! Doug is patient and attentive to the details. I have had several trailer interactions with him He's a pleasure to work with and I know it will be right.

Catherine J F. 
Rating:
5.0

Doug is great! Very courteous to his customers and accommodating.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Kristi B. 
Rating:
5.0

Great customer service. Very attentive!

Catherine J F. 
Rating:
5.0

Communicate and ensure, that the vehicle rented is at a specific location for pickup more than 48 hours prior to pick up date. Excessive wait times and calls from local to regional to affirm myrental and location. Final rep at regional was extremely helpful, and provided a discount with added day/miles for inconvienence.

gary R. 
Rating:
5.0

Easy drop off; agent was courteous and pleasant.

MICHAEL D. 
Rating:
5.0

Very personable, friendly and helpful. Attached the trailer and hooked up safety chains and lights. Excellent service.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Excellent service. Thank you!

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

MYLES CARSON B. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Myles B. 
Rating:
5.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

After hour drop us key. This location made it easy.

David K. 
Rating:
4.0

Customer did not leave a comment.

Kristi B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

JAMES RICHARD S. 
Rating:
5.0

I was treated like a friend he had known for years.

John M. 
Rating:
5.0

Great customer service, friendly, will use them again!

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

janice B. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

KELLY MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

It's not the fault of the local franchise, but rather U-Haul as a whole: a phone call two nights before pickup informing me that the vehicle I had reserved a month prior was unavailable at the pickup location was a substantial shock.

Lucas N. 
Rating:
4.0

Customer did not leave a comment.

bob C. 
Rating:
5.0

Very friendly staff, helpful and we appreciate them

pamela E. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Christy B. 
Rating:
5.0

Doug Damm was wonderful to work with. Very knowledgeable in putting everything together for us.

Marlene K. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Customer did not leave a comment.

Jancarlos A. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Nothing ive had to rent here 2 times and both times im greeted and treated like family will always bring my buisness.

Stephen F. 
Rating:
3.0

Customer did not leave a comment.

hazel D. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

Not put the key in the wrong lockbox.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

extremely helpful and friendly

Bob L. 
Rating:
5.0

Customer did not leave a comment.

Robertcharles L. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Jasoneric P. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Excellent customer service. Had the trailer all ready before I arrived. In and out very quickly. Outstanding people here at North Shore Auto.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The rain we drove through was very heavy at times but the trailer had a leak and some boxes got wet.

James G. 
Rating:
5.0

The employees in Cheboygan are awesome. Very customer oriented, thoughtful and thorough.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Elmer F. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
No reviews have been submitted for this location.

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