Great people ,friendly courteous, helpful, everything always in great shape.
Bruce R.
Customer Reviews for North Shore Auto Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Doug does an outstanding job with customer service.
david I.Great customer service! Very friendly and knowledgeable!
BRAD JERRIS M.Very helpful staff. My reservation did not lock in a drop off location, only the city. Owner was locking up for the holiday, but stayed to handle my drop off, looked me up in the system, located my rental, checked me in, and assisted with disconnect. A++++++
Jason T.Great dealer to work with. Highly recommend!
Benjamin F.good experience took awhile to get greeted which would not have been a big deal but all the lights were off in the reception area ? it all worked out :)
Jason B.Doug D was extremely helpful at the Cheboygan MI location. His customer service was above expectations. We appreciate his help and professionalism. We will definitely recommend Uhaul based on the service we received from Doug at North Shore Auto Rental in Cheboygan MI 49721.
Paula J.North Shore Auto was great and the owner Doug was friendly and helpful. Always answered the phone and was great to work with. Highly recommend.
MICHAEL T.They were great.
Joseph G.Took the truck in Friday night at 11 pm. Spoke with person next day. No complaints here
michelle W.North Shore Auto is always very accommodating with after hours drop off.
BRENDA N.This location is so well run I can't think of anything that needs improvement. Thank you for making this the easy part of a small move! I will certainly recommend to my friends and family.
Anne D.Always a pleasure doing business with North Shore Auto. The only disappointment I have is that U-Haul doesn't list them as a drop off location in Cheboygan , so North Shore Auto can be difficult to find. Also, a discount is given if the rental is driven to Gaylord, over twenty miles further than need be. I understand the concept, but like to keep my business in Cheboygan and with people who have proven to be reliable and have great customer service.
BRENDA N.I would use this location again.
Gene W.Make sure have trailers what customers order where they don't have to go 25 miles pick up Trailer 3 town away...
Ronald G.Great experience. Nice people taking care of what I needed.
Debra S.The roadside assistance was well handled.
Marty D.Outstanding people, kind, friendly, helpful. Thank you!
rob V.Super nice people, great service!
Timothy O.If Uhaul would actually tailor business towards the customer it would benefit all parties. Well, maybe not because Uhaul has the market cornered with no other options for anyone who needs to rent, at least in Michigan. Hey Uhaul, if you provided equipment to places like this one in Cheboygan they'd actually do better business for them and you. But you corporate assholes are sending it all to California…. liberals……you are the REAL problem in my country. If there was another option than Uhaul I would definitely choose it. Hmmmm sounds like a business opportunity.
STEPHEN B.Nothing. Doug went the extra mile(s)- literally. He found a trailer I needed to complete my move. 2n2n2nd time I've worked with Doug & it was great both times.
david M.Personnel was upbeat and personal.
Ann R.Everything was great. No problem with pick up or drop off. People were great we worked with.
Deborah Y.Nothing
Richard H.No real space to return the rental after hours. Tight space. Had to put trailer in one spot and truck in another spot. Not impressed with Uhaul in general, took 3 attempts to secure equipment that we needed. Wasted gas to go to locations day before to get them to be told they werent available or had to change locations. Was charged for mileage ahead of time that was not aware of.
Kandi W.The owner was very helpful.
Barbara B.Always a great experience dealing with Doug and his team at this location. Outstanding people and business!
Michael G.Improve website and app experience. It is so glitchy and frustrating and kept timing out when I was trying to pick up the truck. This is not the fault of North shore Auto at all. It was all uhaul issues and it was incredibly frustrating. Doug at north shore was kind enough to come in early to help us get the truck because the mobile pick up was a total fail.
Maxwell M.Doug is fantastic. I've rented from him twice and each time he went above and beyond to provide excellent service!
JoAnn S.Good location: But to be closed on a Saturday afternoon is questionable.
Susan P.Friendly
Doug B.Easy drop off
Randallryan R.Keep up the good work
Tyler S.They are very courteous and go out of their way to be accommodating.
Terry W.Corporate customer service is a dismal disaster. 45 minute expected wait time on the phone, live chat personal didn't know how, were unwilling, or didn't have any authority to solve problems. They said I'll be right back and while waiting the chat timed out and ended, or they just cut me off. Three phone calls, four attempts at chat and five hours later I gave up. Local dealers are first rate. Equipment is excellent. Customer service is non existent.
Craig L.Took me awhile to find the bar code to scan for after hours return. Wasn't near the key box.
Tia L.Doug did a great job.
MARK GREGORY J.I paid over 150.00 was told id get a refund because i didnt use some of the equipment. I filled the gas tank before i dropped it off and you charged another 80 dollars..ill necer use thos company again
AMY M.The man who helped us was very nice and helpful at this cheyboygan location.
RAYMOND K E.Very friendly and is considerate of your time. I was happy to do business with him. Thank you
DAWNE RENEE C.