Guy was very nice. Great customer service.STEPHANIE B.
Customer Reviews for North Redding Valero
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Bad pickup baf dropoff charge me more miles 20 miles for drop off ðŸ˜¤ poor all the way arround didn't like any of the procedures thanks good luck trying to improve after 75 years of service Kevin MattocksKEVIN M.
UHaul please work on this: I rang to book a truck with an international credit card (debit) and the phone consultant booked it. Online I could not book it, and the phone consultant put it through with no issues. When I arrived I had to use a friend's card. You need to communicate your policies with use of credit cards to customers before booking. Also you need to allow nonUS cards to use your service. The location was ok, the guys knew the system well and were well mannered. I think the fuel I filled up higher than was quoted on the receipt (I put more fuel in) that wasn't reflected.Andrew P.
Properly train your staff to have good customer skillsâ€¦ You messed up my reservation and not one employee, even the general manager apologized or tried to problem solve.CORRINA V.
Look at the equipment before you drive away!!!!RALPH T.
El cliente no dejó un comentario.ROGELIO P.
El cliente no dejó un comentario.KERRI K.
The person who originally answered the phone told me I didn't have a reservation. Another person got on the phone and confirmed I did. Make sure employees know how to work the system. Its stressful enough to move.Kealan A.
Not much, unless you want to offer a free beverage for the drive.DAVID T.
Move to 3 difference site not on timeFrances M.
El cliente no dejó un comentario.DANIEL P.
El cliente no dejó un comentario.DANIEL P.
Trailer didn't work as advertised. Not a true 6x12 trailer. Waste of money no credit for another. Wouldn't rent from you guys again.Cody H.
The dimensions on the website were not accurate. 6x12. The gate is not 6feet. This rental didn't not need my needs.Alexander C.
Staff was good but overburdenedJonathan H.
This location is fine but uhaul sent me to 3 different places. The location I booked through was not available and the location sent to me did not have the required vehicle. This severely put us behind schedule. I'd rate the new procedures for uhaul a 2 out of 10LINDA R.
The young man that helped me was professional, and courteous. I wish I had his name. He did a fantastic job.Richard L.
El cliente no dejó un comentario.Aaron B.
Excellent customer service and helpfuldengyun C.
only one person to help me and he had to wait on his customers and I waited too long to complete my service not goodChristopher W.
El cliente no dejó un comentario.phillip M.
The truck smelled like marijuana the windshield was so covered in bugs then looks like someone turned the wipers on smashed them all over. I did online check in a week prier for furniture dolly and they did have one. Wont go to them again!! Also the lady told me I could have the truck until 5pm because someone was using it the next day but when I checked in online I put 8hr to use the truck. She argued with me about that. But that is what your website said I could do was 8 hr. She said have it back by 5pm so I did and the man who checked the truck back in was rude saying I should have had it back by 4pm I told him the lady said I could have it until 5pm he then asked me who? I said I dont know better because no one wheres a name tag. It should have been put on my check in that She said 5pm.Amee M.
El cliente no dejó un comentario.kathleen M.
El cliente no dejó un comentario.Dave H.
Nothing. Quick and professional help during a difficult time for me.Daniel L.
The customer service at this location was above and beyond !!!!!!after a very UNSATISFACTORY issue at the cypress location ( which we won't rent from again! And anyone who speaks to an elderly person the way the MANAGER did there.. should resign or be fired!) They took care of me and apologized on behalf of uhaul.... she was a sweetheart and got me on my way!! Will always come back to this location as well as family membersrandall C.
Very friendly and helpful, the only thing was truck was very dirty inside and out.DEBRA A.
This place is much nicer and the people much more friendly and inviting then the place on Cascade Blvd in ReddingSteven S.
El cliente no dejó un comentario.Lee A.
El cliente no dejó un comentario.Ruvend J.
This was a much better location to work with.melody S.
PLEASE CALL ME I WOULD LIKE TO DISCUSS WITH YOU 949-636-5969ROBERT R.
Very good customer serviceRuvend J.
I reserved a trailer from this location the night before i picked it up. Put all the info such as 1 way exact location of where i was going and where i was dropping. When I picked up the next morning they wanted double what i was quoted, said they had no choice price must have changed since i reserved last night . I was under the gun had to pick up but that was it I will never use u haul again .Chris M.
Ran and worked great . I rented a 20 foot van, and dropped it off near destination. Short renting and drop off paper work time A 1Kerrie M.
The owner was really nice to us a clamp came of the gas hose and when we tried to fill it the gas went all over the ground. The owner solved the problem thank youRichard M.
The staff at this location was EXCELLENT! Most helpful dealing with an immediate issue upon picking up my equipment. They solved the problem very quickly and above expectations.Michael O.
Tailer had flat tire People didnt really know what they were doing compared to other locationsAndrew M.
El cliente no dejó un comentario.John N.
Excellent customer service, thank you!!Jahn D.
El cliente no dejó un comentario.Jamal H.
El cliente no dejó un comentario.Gerard T.
Better customer service. Corporate was willing to work with me but this location wasn'tTravis C.
Answer the phone. Also, not all employees at this gas station know how to run the U-Haul part of the business. All employees need training to accommodate U-Haul customers. Sometimes there's only one person running the station which makes it tough, I understand that.David R.
The uhaul cab was very dirty and even had a small puddle of water in it because they didn't roll one of the windows up all the way. There was sticky stuff like candy in a few spots in the cab and I accidentally stuck my leg in it before I realized it was there. There was also marijuana shake all over the back of the truck. Overall the truck was very dirty and did not look like it had been cleaned ever.michell C.
customer before mine must have transported marijuana. It would have been nice to have the cab given some treatment so it didn't smell so bad.Susan O.
El cliente no dejó un comentario.Albert A.
El cliente no dejó un comentario.GAIL G.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Larissa S.
El cliente no dejó un comentario.Bonnie V.
The customer service was excellent. I would recommend this location to everybody, easy in, easy out. Thank you so much. Ronda Bishop, Shasta Lions ClubRonda B.
El cliente no dejó un comentario.Christine N.
El cliente no dejó un comentario.Duri V.
El cliente no dejó un comentario.Sarah A.
El cliente no dejó un comentario.Randy M.
Have more gas in the uhaul. Light was on when we got itSuzan P.
The 24/7 rental experience didn't work. No equipment was assigned to the reservation. Had to call the uhaul rep in Chico or Anderson, or wherever he was and he had to assign every truck they had to my reservation in the hopes one of them would work. Couldn't get the keys out of the automated box with the code provided. All of this was pointless since the store was actually open at 6am despite the website saying not until 7 or 8. Guy at the counter didn't know what to do with the reservation or how to give me the key. Had to call the Uhaul rep in Anderson again who said yeah, he's renting, give him the key and that was it. Really weird. Will not recommend uhaul 24/7 rental or that Valero...not bad, just when it's not the main thing they do (renting uhauls vs convenience store and selling gas), they're not to quick or efficient at it.Jarod B.
El cliente no dejó un comentario.nicolette R.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Robin M.
El cliente no dejó un comentario.cindy C.
no one was there to received my trailer. Only clerical personnel to sell sodas and other things. Had to wait 25 minutes for owner to show up. so sadRICHARD S.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.MIKE B.
These people and their gas station are great. Very fast and helpful and i will rent from them in the future bc of their service.cindy C.
El cliente no dejó un comentario.david V.
El cliente no dejó un comentario.Carrie C.
El cliente no dejó un comentario.SUSAN W.
The owners of this location are such genuine and helpful people. Sure started my day off well.GABRIEL T.
This location was great. My original reservation was at the main location on Cypress Avenue in Redding Ca. I watched the manager rent my trailer (that I had reserved 2 weeks ahead of time) to someone else! He then pretended to not realize that I had rented an enclosed trailer.Russell H.
Customer care was horrible, he did not want to go out I the truck and do an inspection with me, I asked about military discount because I received it before at another location and he was rude about it, and said no, and the information was incorrect on the computerShane E.
I was disappointed by my experience dropping off my rental. The employee was rather rude, and treated me like an inconvenience. I think she may have been overwhelmed working by herself on a Sunday, and perhaps the experience would have been better for both of us if she had some assistance.NINA F.
El cliente no dejó un comentario.Dan B.
If possible have a dedicated Uhaul employeeDoug R.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.SCOTT K.
There was some issue with the truck's motor, not shifting from lower gears into higher gears. We informed the U-Haul upon realizing this. It did not create an issue for us. Just an FYI.Andrea K.
El cliente no dejó un comentario.Ron H.
the u haul had major transmission issues, and ate gas like candy, i spent most of the time trying to get it ti even drive. It was a night mare. and im sure your company will just pass the buck on me thanks.AARON N.
El cliente no dejó un comentario.Daniel A.
I had an appointment at the Redding main office and upon my arrival they didn't have the truck I reserved. This is not an isolated incident this has happened in the past. I do have to say that I was accommodated.Indrick W.
El cliente no dejó un comentario.catherine E.
Please explain the charges clearly because it differed from the online printed invoice. Also, the notice in the back of the truck is misleading. It says "Save $25 if you return the truck swept and the covers folded." Many people read this as a $25 discount, and not that you will have to pay this if you have not done what it is saying. Very misleading.Pieter T.
El cliente no dejó un comentario.donald E.
The girl was unable to use two different debt card that we have, both having more than enough money in our accounts we had to go get cash from the account that she was unable to use when we returned the unit the uhaul representative mention the paper work was not filled out correctlyMatt M.
The location I was originally sent to, a U-haul retailer on Cypress Ave in Redding CA. was understandably busy, however ignored me and other customers completely, did not acknowledge our presence until finished with what they were doing (although several reps present) then directed me to another place on Prestige way to drop off trailer because they did not have room, gave me incorrect directions how to get there, did not tell them I was coming ect. The folks on prestige way in Redding Ca. (a gas station) were far more helpful then the U-haul only business on Cypress Ave. The gas station that took-U-haul on Prestige way was busy but nice, the U-haul Retail store on Cypress was borderline rude-clear they had no time for customers.Guy W.
El cliente no dejó un comentario.Thiraphat B.
The employees at the 1191 Prestige Way UHaul are very friendly and helpful. After an awful experience at another location I was glad to be helped here.AUTUMN F.
I was delayed because I had turned in a truck late in the past. You could have called me then. As a matter of fact, I think I called them after turning in the truck late and they said everything was ok. I was completely paid up. Many moving volenteers were made to wait and there were probably 10 phone calls I received while on hold with u-haul for a long while. Thankfully the gas attendant felt sorry for us having to wait and scrambling to try to get a Penski. She got right through and she let me use her phone. I will never use u-haul again. This could have been cleared up the night before when we paid for the truck ahead of time or when I logged in to put in my drivers licence number online. I don't know if this is some sick thing that you do to punish people for turning in their truck late or what. Fix this issue or others will do what I will do next time get a Penski. If this would not have happened I might have turned back to u-haul because the truck was awsome, powerful, quiet and clean.Kruz R.
I dealt with 4 different people. Nobody seemed to know how to do a complete an entire Check out or check in procedure. It took 2-3 people for both ends of this transaction. Proper training would profit all.Kenneth T.
Our overall experience was extremely frustrating. We received a call from U-haul the day we were moving letting us know that our destination drop-off that we contracted for was closed for the weekend. Why did it take two weeks to let us know that? Why was I able to make a reservation online for a closed location? Instead of dropping it off in Weaverville, where we were dropping off furniture, we had to drive back down to Redding, which added another two hours, not to mention our own gas for our personal car to get home. That delayed our work project at my mother-in-law's place so that we weren't able to finish. This was a terrible experience and we are extremely disappointed in our U-haul experience. Not likely to use or recommend U-haul again. And the fact that I have to call you again for a $40 rebate is NOT helpful. Thanks for nothing. The Redding location and staff were fine.Jonathan C.
Very helpfull and friendly staffPETRA C.
They tried to charge me double it's a good thing I had the paperwork on meJimmy M.
It would have been nice to get my deposit from the drop off location instead of waiting to get it thru the mail.JOEY S.
Nice clean facility. Excellent service and very good customer relations. Would highly recommend.larry S.