Customer Reviews for North Park Auto Repair
(U-Haul Neighborhood Dealer)

70 reviews

449 N Park St NE   Grand Rapids, MI 49525
(Riverview Av)

(616) 785-2954

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(616) 785-2954

449 N Park St NE
Grand Rapids, MI 49525
(Riverview Av)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Steven Shaffer 
Rating:
3.0

Our truck was not inspected before rental. It had a broken oilf filter that leaked all the oil out in our first 10 miles. There was also an appliance dolly unsecured in the back, that we did not order and the back was not swept out from the previous use.

Elizabeth England 
Rating:
5.0

There was no ramp which was not told to me before or at rental. Made it very inconvienent.

Adam Johnston 
Rating:
2.0

My experience had more to do with the process of picking up and dropping off the truck. The website kept glitching/timing out making pick up take 45 minutes and dropping off. Also the locations "parking lot" was filled with over grown trees and weeds making parking a 15 ft box truck difficult.

Michaelwyn Kraus 
Rating:
4.0

Customer did not leave a comment.

PATRICIA ANN LYONS 
Rating:
2.0

I scheduled an 8 am pick online for this location. I got there at 8 and they were closed, not opening until 830. They finally opened at 845 and left at 915 (a full hour behind my schedule). Also, I ordered furniture pads, never received them. I notified Uhaul of this three times via email, but still got charged for them.

Rob Tadych 
Rating:
5.0

Excellent service and attention from the owner, I recommend him, thanks for all your help

Cynthia Flores Bonilla 
Rating:
5.0

The owner was super nice and very helpful will be coming back next time!!!

Kylie Domine 
Rating:
1.0

Customer did not leave a comment.

Corin Wagner 
Rating:
5.0

Customer did not leave a comment.

Bob Edwards 
Rating:
3.0

Customer did not leave a comment.

Gary Bushue 
Rating:
1.0

Customer did not leave a comment.

Richard Young 
Rating:
5.0

Floor of the cab was muddy, almonds under the seat, coffee cup under the seat. Back of the truck not swept fully. I left it A LOT better than I found it.

Mark Saltzman 
Rating:
4.0

Customer did not leave a comment.

Dakota lantz 
Rating:
5.0

Very friendly and helpful.

Rob Shippy 
Rating:
5.0

The man that helped me was awesome.

Kim VandePanne 
Rating:
1.0

I showed up early to get keys from the lockbox and they weren't there. I had to wait more than an hour to get them

Christopher Whitaker 
Rating:
3.0

The approval process took to long, over 15 minutes wait.

Jason Greenawalt 
Rating:
5.0

Customer service was excellent and pleasant

Jeanne Bolle 
Rating:
5.0

Customer did not leave a comment.

Lauren Becker-Barkman 
Rating:
5.0

Customer did not leave a comment.

mary GRINWIS 
Rating:
2.0

Customer did not leave a comment.

Rashell Raczkowski 
Rating:
3.0

Customer did not leave a comment.

erika fitzgerald 
Rating:
4.0

Same comments as the pick up location. One UHaul issue was the cabin leaked. When I opened the back to load, the upfront deck was wet and one packing blanket was soaked. We dried everything before loading. Overnight it rained. When we unpacked the vehicle our boxes on the shelf were wet, not terrible but wet and soggy. The mattress on the same side was damp. There is a leak somewhere.

Bob Tissot 
Rating:
5.0

Customer did not leave a comment.

SYLVIA STAPLETON 
Rating:
3.0

Customer did not leave a comment.

Mark PreFontaine 
Rating:
4.0

I requested a pickup at a different location and the truck was not there. I was never notified that my pickup location was changed. I will not use another location that isn't dedicated U-HAUL store. Very disappointed with the lack of Assistance I got. Thankful my experience with U-HAUL equipment and standards didn't disappoint.

Diane Allen 
Rating:
5.0

Customer did not leave a comment.

Gary Wiltse 
Rating:
5.0

Customer did not leave a comment.

KIM KORDECKI 
Rating:
1.0

Customer did not leave a comment.

RAYMOND MAYER 
Rating:
2.0

there was no indication that i had to use my phone to check out (the location was closed). after 20 minutes on hold, i finally got a person who clued me in as how to proceed. i got an error in the app during the checkout process and was unable to resume the check out. i had the keys by that point so i just used the truck. i also got an error during the check in process and was unable to resume. i was, however, able to restart the check in and got it to work. both errors occurred when i was attempting to upload photos.

Kristopher Thompson 
Rating:
3.0

Owner wasn't aware of my rental and as a result I had to wait 10 minutes for him to get there. He was extremely helpful once he arrived.

steven may 
Rating:
3.0

Customer did not leave a comment.

Tim McHugh 
Rating:
4.0

Nothing, Keep Up the GOOD WORK !

PAUL MUENZENMEYER 
Rating:
5.0

Customer did not leave a comment.

Mark Peterson 
Rating:
5.0

Customer did not leave a comment.

Joshua DePree 
Rating:
5.0

The gentleman that helped we was very knowledgeable and professional.

John Cooney 
Rating:
2.0

Website said they were open 9-5 but were closed when we got there. (Sunday) left keys in drop box.

michelle johnson 
Rating:
3.0

Customer did not leave a comment.

Laine Kostegian 
Rating:
5.0

To be honest this was as simple as it could be thanks for the great service. And equipment

Warren Kraus 
Rating:
3.0

No smoking in store.

CHARLES MANCILLA 
Rating:
4.0

Customer did not leave a comment.

brent morgan 
Rating:
5.0

Very friendly service. Truck was clean as a whistle. Thank you

JIll Mahaney 
Rating:
3.0

Another great rental experience!

GARRY MOORE 
Rating:
5.0

Customer did not leave a comment.

JOE PALLAS 
Rating:
5.0

Customer did not leave a comment.

RANDY NOFFKE 
Rating:
4.0

Bob, the owner, called the day before and verified the rental. Also, he provided directions to his business, since the main street leading to his business was closed for repairs. Extremely helpful since the computer maps gave us directions using the closed street.

TOM GASKILL 
Rating:
5.0

Customer did not leave a comment.

William VanDyke 
Rating:
4.0

Customer did not leave a comment.

MARK WIERSMA 
Rating:
5.0

Small location, easy in and out, no waiting.

Thomas Harrison 
Rating:
4.0

Customer did not leave a comment.

William Tipton 
Rating:
3.0

The location was difficult to find and the U- Haul sign was parallel to the street and difficult to see. The man who waited on me was very kind and helpful!

Kevin Niehoff 
Rating:
4.0

Customer did not leave a comment.

Abbey Bradley 
Rating:
3.0

Customer did not leave a comment.

RAYMOND DOBRING 
Rating:
3.0

I didn't mind picking it up from this location, but this was not the location I chose and it wasn't the most convenient for me. Uhaul just changed it a few days prior to my pickup. My truck was the only truck there. The man was very nice and friendly...it is a very small autos hop.

Katherine Kirian 
Rating:
5.0

Customer did not leave a comment.

Ken Vlasity 
Rating:
4.0

The office was so thick with cigarette smoke it was extremely unpleasant. Beyond that the person who waited on me was pleasant, helpful and professional.

Thomas Earl 
Rating:
3.0

The service was excellent. Very easy to drop off here and quick service. Only downside was that the lobby smelled a lot like cigarettes. It was a bit over powering.

KAREN BURBA 
Rating:
2.0

Customer did not leave a comment.

Allison Sterling 
Rating:
3.0

Customer did not leave a comment.

JULIE HYDE 
Rating:
4.0

Very personable and welcoming. Nice experience.

Todd Jones 
Rating:
3.0

Make the customer confirm the gas levels and cleanliness--walk around the truck. I had already driven away and then noticed that the gas level was very different than the contract I signed and I ended up having to put more money into the trip than I should have because of it.

MICHAEL COON 
Rating:
4.0

Customer did not leave a comment.

Vicki Jensen 
Rating:
4.0

Customer did not leave a comment.

Kate McCormick 
Rating:
4.0

The staff at the North Park Auto Repair were helpful and very courteous! Great job!!

terri cheney 
Rating:
4.0

The location was a little hard to find but the service was very good.

STEVE BULT 
Rating:
5.0

Customer did not leave a comment.

DAVID VERSLUIS 
Rating:
5.0

Customer did not leave a comment.

DAVID DREYER 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN STOEP 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

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