Customer Reviews for Enchanted Storage NM, LLC
(U-Haul Neighborhood Dealer)

560 reviews

1712 N Main St   Las Cruces, NM 88001

(575) 524-7200

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(575) 524-7200

1712 N Main St
Las Cruces, NM 88001

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Roger Neil 
Rating:
5.0

Customer did not leave a comment.

Susan Jeffery 
Rating:
5.0

Customer did not leave a comment.

Cameron Ward 
Rating:
5.0

All good 👍

Wayne Johnson 
Rating:
5.0

Customer did not leave a comment.

Valarie Bradley 
Rating:
5.0

Customer did not leave a comment.

Maria Zavala 
Rating:
3.0

No había nadie me tocó entregar por la aplicación

Miguel Lara 
Rating:
3.0

NA

Henry Sedillo 
Rating:
5.0

Nothing

isaac fernandez 
Rating:
4.0

Was quick n the agent was verrry Courteous No haslayne quick to the point in n out in less than five minutes

Francisco Chavez 
Rating:
5.0

U

Manuel Acosta 
Rating:
5.0

Customer did not leave a comment.

Lainie Hodges 
Rating:
5.0

Customer did not leave a comment.

Joshua Weldon 
Rating:
4.0

Customer did not leave a comment.

Gilbert Carrasco 
Rating:
3.0

Customer did not leave a comment.

David Waggoner 
Rating:
4.0

I was always able to get help from. Staff member when I needed it. The hours on weekends were a bit limited for my schedule. Other than that the service there was great for what I needed. Thank you.

Whitney AMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

silvia sanchez 
Rating:
5.0

Berry Nice thanks

Amador Luna 
Rating:
4.0

Customer did not leave a comment.

Brooke Peros 
Rating:
5.0

Make sure all things are available like seat belts and sun visors and the AC works

Angela Scroggin 
Rating:
5.0

Very nice place and people

timothy hewtson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lei McGinnis 
Rating:
5.0

Customer did not leave a comment.

Edward Austin 
Rating:
3.0

This was just a drop off. There was no attendant, but the man did take my call and told me where to leave the trailer.

Jeff Turnbull 
Rating:
5.0

Customer did not leave a comment.

Domingo Frausto Sr 
Rating:
5.0

Customer did not leave a comment.

JOEL RAESS 
Rating:
5.0

So fast great customer service

Christopher Roderick 
Rating:
4.0

These people were nice.

Rebecca Capper 
Rating:
5.0

Customer did not leave a comment.

Timothy Hewtson 
Rating:
5.0

The uhaul app doesn't always let you return equipment

JOSHUA MILLER 
Rating:
5.0

Customer did not leave a comment.

Johnny Chavez 
Rating:
4.0

Customer did not leave a comment.

JOHN BRANNAN 
Rating:
1.0

The employee was very rude U-Haul is not a company that I will ever rent from again as the staff in California where I originally got the equipment does not know about safety protocol and then when I return the equipment I was told there was damages and I did not do it I was basically called a liar it was my own doing I should have took pictures if you ever do rent from U-Haul make sure you get pictures of all equipment front back top to bottom because they will charge you for damages that were not you're doing so to be honest with you I will never from U-Haul again

beth ann williamson 
Rating:
5.0

Great attendant. Friendly and helpful

Roman Banuelos 
Rating:
5.0

Customer did not leave a comment.

James Cooper 
Rating:
5.0

Customer did not leave a comment.

oscar mroales 
Rating:
5.0

Don’t change. Everything went great. It made for a good day for us. Thank much

Scott Cash 
Rating:
5.0

Customer did not leave a comment.

Joaquin Pollorena 
Rating:
5.0

Customer did not leave a comment.

ROGER SWANSON 
Rating:
3.0

Customer did not leave a comment.

Albert Lopez 
Rating:
2.0

The area is super small. I also felt really bad for the employees it was so hot in the office. Bad smell and I know if I was coming in from out of town I would not feel that this is a trusted U-Hall establishment and I would be very wary from renting here again! I am from the area and if I would of know how his office was set up I would of used the U-hall on El Paseo. U-hall should take pride in the namesake and remodel or upgrade this location.

Tabitha Ddlarosa 
Rating:
5.0

Customer did not leave a comment.

Marc Fogel 
Rating:
5.0

Customer did not leave a comment.

Henry Chaperont 
Rating:
5.0

Drop -off was quick and easy

Jerry Depina 
Rating:
3.0

Customer did not leave a comment.

William Ash 
Rating:
3.0

All good.

Robert Dell Pascoe 
Rating:
5.0

Excellent customer service, no complaints and worked well with me.

Luis Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dustin Birch 
Rating:
3.0

The location was dark and needed updating.

HOWARD WARD 
Rating:
4.0

Customer did not leave a comment.

Darron Veh 
Rating:
5.0

Customer did not leave a comment.

leonard Logan 
Rating:
4.0

No issues with drop-off.

Matthew Newbold 
Rating:
4.0

No issues with drop-off.

Matthew Newbold 
Rating:
3.0

No issues with the drop off.

Matthew Newbold 
Rating:
4.0

Customer did not leave a comment.

David Munoz 
Rating:
5.0

Customer did not leave a comment.

Rene Gutierrez 
Rating:
3.0

Customer did not leave a comment.

Jackson Nan 
Rating:
5.0

Fast and efficient service, these guys know their stuff and charge more than fair prices.

Kandis Ruspoli 
Rating:
3.0

I dropped it after hours

Carolee Wright 
Rating:
4.0

Truck, trailer and personel were all excellent. Fuel economy was not good, but not totally unexpected. At some point I asked if I can use my express pass, and was told just to add the truck license plate info to my account. I spent over an hr trying to do that, but was unable to find the trucks model number. I called U-Haul and was told If I added the truck, I would be billed twice. It was very confusing and I was given conflicting information. I still am not sure what to expect from any toll charges I drive through. This was not accurately and clearly explained to me during the reservation process.

timothy lower 
Rating:
4.0

Customer did not leave a comment.

Kayla Bejarano 
Rating:
5.0

Good

MARCO MARTINEZ 
Rating:
5.0

Great customer service. Easy rental process.

Angelica Perez 
Rating:
5.0

The manager, Eddie Diaz, throughout the 6 months we rented our storage unit was very professional and helped us in any way possible if we needed questions answered. Unlike the other Uhaul facility where we dropped off our enclosed trailer and the worker was rude to me and didn't want to hear my complaint about the trailer leaking and our suitcases getting wet from rain and then I found out that I was "flagged" for supposedly not returning the trailer. Let's just say I won't be renting a trailer anytime soon from uhaul but I will be recommending the storage facility where Eddie Diaz manages. At least he is professional and courteous and a pleasure to associate with. Thank you.

LEONARD KURCAB  |  Overall Experience 
Rating:
5.0

Process was fast and completed quickly. Equipment well maintained and extra moving items I needed were ready when I picked up the unit. Return quick, easy, and problem free.

Charles COLWELL 
Rating:
3.0

friendlier customer service at this location

Aaron Quarrell 
Rating:
5.0

Customer did not leave a comment.

Diane Montoya 
Rating:
3.0

Customer did not leave a comment.

ERICK SMITH 
Rating:
5.0

N/A

STAN ROPER 
Rating:
5.0

Quick and easy pickup. Trailer was hooked up and all lights checked by U-haul personnel.

DAVID KEAN 
Rating:
3.0

Customer did not leave a comment.

James Sykes 
Rating:
5.0

Nothing, you guys give great customer service. Thank you very much

Roman Banuelos 
Rating:
2.0

The truck itself and Uhaul was great. Unfortunately the guy who works there was maybe the most rude person I’ve em encountered and he has ZERO customer service. I was an inconvenience to him and he had no interest in helping me. He didn’t want to work and felt it was him Job to tell me how wrong I was and how dumb I was for driving the truck back and having to pay extra. I would not recommend this location based on him and my interaction and I will encourage others to look at different places in the city to rent from.

John Stanley 
Rating:
5.0

Helpful and will work with you

cecilia amezaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariah Broach 
Rating:
5.0

Great customer service

BETH WILLIAMSON 
Rating:
5.0

Customer did not leave a comment.

Bryan Holtsberry 
Rating:
5.0

Customer did not leave a comment.

henry chaperont 
Rating:
2.0

Tight location. Equipment was warn and rusty

Brian Catherson 
Rating:
5.0

Customer did not leave a comment.

Carolin Budmayr 
Rating:
5.0

Great service!

Kenneth Chesson 
Rating:
5.0

Customer did not leave a comment.

Hubert Griffin 
Rating:
5.0

Customer did not leave a comment.

jeri meadows  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler White 
Rating:
5.0

I have none because UHaul worked with me when the apartment my granddaughter was moving into wasn’t ready on Monday, like it was supposed to be. UHaul gave me another day and worked with me. Thank you so very much for helping us and this family is a UHaul customer for many years. Three generations to be exact. Happy Thanksgiving to all the UHaul family from us.

Gloria Lefevre 
Rating:
5.0

Customer did not leave a comment.

Jessica Cardoza 
Rating:
4.0

Customer did not leave a comment.

Rebeca Sanchez 
Rating:
3.0

Customer did not leave a comment.

Enrique Ortiz 
Rating:
5.0

I had a great experience up until I was moved out. One of the staff members was very rude to me. That same staff member yelled at another customers child for them not being able to open the dumpster and left a box next to the dumpster, I had over heard the parent tell the child they will dump it but we’re busy moving into their unit. That staff member took the dumpster and hid it inside of another storage unit while others were throwing away trash. He was by far the rudest person I’ve ever met dealing with this uhaul company. He may have been going through something but other may have been going through something that’s worse. I definitely will not be using this uhaul company again. Learn to be kind to people.

jasmine haynes  |  Overall Experience 
Rating:
5.0

Very helpful on-site manager. It was quite secure - and clean. My preference would be not to be upstairs as I don’t do stairs well, and the lift is only for goods and not people (good thing). The lift itself is scary to load when at the top and if not we’ll balanced I worried about falling while loading it and saw things shift on the lowering and thought they might fall off. I will use the facility again if in need BUT will request a ground level :)

Amy LePenske  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Croom 
Rating:
5.0

Owner operator was more than fair. I forgot the appliance dolly, he called me and asked about it. Said yep, I forgot to return it. Loaded it in the car and returned it no problems.

Jess Wilhite 
Rating:
2.0

6 different locations to pick up and drop off

Michael Bass 
Rating:
5.0

Great job. Wonderful experience

Mario Zamora 
Rating:
4.0

Customer did not leave a comment.

David Mercer 
Rating:
5.0

The driver side door of the truck had a loose rubber seal that fell off throughout the day. It needs to be glued on. Everything else about the truck and the rental experience was great.

Jeremy Clarke 
Rating:
5.0

Glad to get a truck from an actual person, in and out in less than 5 minutes instead of waisting time with the online stuff

Jarom Zufelt 
Rating:
5.0

not a thing

ARTHUR DUARTE 
Rating:
4.0

Customer did not leave a comment.

Joshua Gonzales 
Rating:
3.0

Trailer had a bad 4 wire pulg for the lights, clearance lights had a short that caused them to flicker. Went to another uhaul dealer to get the plug lights fixed.

Joseph Pyle 
Rating:
4.0

I have never done this before their was no help but with a lot of time I forgives it all out.

Jessica Whygles 
Rating:
5.0

Overall the experience was great; however, I want management to know that Nicole in OKC was beyond exceptional. She was truly amazing, professional, and had the patience of a saint. She knew we were on a limited schedule and assured us that the box would be picked up quickly.

Michelle Graves 
Rating:
5.0

Customer did not leave a comment.

Allyssa Zukevich 
Rating:
4.0

Customer did not leave a comment.

Derry Siers 
Rating:
5.0

Customer did not leave a comment.

matt watson 
Rating:
3.0

Technically you can get around the building but the tolerances for my 30' rv were literally less than 2" when considering other rental trucks parked to the side WARNING! Extremely narrow drivewith no room to turn around except to back out on a bust highway.

William Kahkonen 
Rating:
2.0

I got an old truck that shouldn't even be on the road....no cruse control? How do you rent cross country trucks with no cruse control? No auto locks, so every time I had to open the passenger door I had to unlock it with a key! It rained the 11 hours we drove and the truck cab leaked the whole way keeping us wet as we drove. We eventually had to take off our shirts to stuff we're the leaks we're and we had to drive in our bras. DO NOT rent from uhaul!!!!! Rent from anyone else!!! Then they never communicated to me a change in the drop off location...I found this out later after i was flying home and they then charged me for this?!!! You can't get a hold of them, wait times exceed 1 hour. DO NOT RENT FROM UHAUL.....HORRIBLE COMPANY

Laura Goldsworthy 
Rating:
5.0

I had this storage unit for 1 1/2 years. Initial renting was easy, easy access, well maintained. I would definitely rent a storage unit from them in the future if needed.

denise rivera  |  Overall Experience 
Rating:
5.0

The staff were very helpful with my move- in and out. Thank you very much! Arlene Baiza

Arlene Baiza  |  Overall Experience 
Rating:
5.0

Perfect location. The storage does have a lift and that is handy!!

Nick Davis  |  Overall Experience 
Rating:
5.0

Yes and I did recommend storage to a friend. Thank you for allowing me to rent from you it was very affordable and convenient.

tresa harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Valdivia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA TURNBOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma Alvarez Gonzalez  |  Overall Experience 
Rating:
5.0

Very nice people to deal with.

Donald Huckaby  |  Overall Experience 
Rating:
5.0

Super friendly staff, only issue we had is we were in an inside unit and onky had access when they were open.

Areon Montanez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordon cowsert  |  Overall Experience 
Rating:
5.0

This storage facility was extremely well run and completely worth the excellent rate. I highly recommend this place and will use them again if needed.

Megan Withers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liz black  |  Overall Experience 
Rating:
5.0

I will come back to this facility if I need storage again in the future because of the staff. I felt like I was renting from a family member that had my best interests in mind. Thank you.

megin smelser  |  Overall Experience 
Rating:
4.0

Folks were very nice, friendly. Elevator was a bit shaky;, it worked however. Looks to be a good fit.

Eric Roach  |  Reservation 
Rating:
5.0

I called to verify my reservation for 7/31/2019. Eddie returned my call to tell me my reservation was cancelled because there was no phone number for him to call me (?). He did save it for me. .

Peter Markman  |  Reservation 
Rating:
5.0

Our experience was absolutely great. "Jay" was fantastic our storage area was ready, he explained their services and was very patient as we slowly stored our vehicle, thanks Jay you're the best.

Marion Clements  |  Reservation 
Rating:
5.0

Had a delay in my move in but Alex is really helpful and looking forward to getting a unit.

Robert Placencio  |  Reservation 
Rating:
4.0

.

robert ramirez  |  Reservation 
Rating:
5.0

Has unit available. Was very helpful and was kind enough to lend us a lock when ours didn’t fit.

Rachel Tessier Reyes  |  Reservation 
Rating:
5.0

Friendly people, clean unit, all I could ask for

Brenten Stout  |  Reservation 
Rating:
5.0

The staff was amazing

VICTORIA PINO  |  Overall Experience 
Rating:
5.0

The staff was very nice, my unit was always secure, and the elevator was very handy!

Riley Etcitty  |  Overall Experience 
Rating:
1.0

Check-in took 45 minutes. Shoddy building, sloping floors, limited security. Unit did not exist. Offered larger unit at a higher price but chose a different facility.

Privacy Request  |  First Impressions 
Rating:
4.0

Very accommodating. Would recommend

Privacy Request  |  First Impressions 
Rating:
5.0

I am very happy with the unit. It was clean and I was impressed to see that it had a light and an electric outlet. Personnel were very professional.

Privacy Request  |  First Impressions 
Rating:
4.0

Friendly service, clean facility.

Privacy Request  |  First Impressions 
Rating:
5.0

Very good customer service

Privacy Request  |  First Impressions 
Rating:
5.0

Very friendly and clean

Privacy Request  |  First Impressions 
Rating:
3.0

Decent space. Limited hours for regular access but operators make the units accessible during off hours by request. They are friendly and accommodating. Overall a good experience.

Privacy Request  |  First Impressions 
Rating:
1.0

Bars on the windows, bad part of town I did not feel comfortable leaving my stuff there

Privacy Request  |  First Impressions 
Rating:
4.0

Very easy to work with. Were most accommodating!

Privacy Request  |  First Impressions 
Rating:
4.0

I`m happy with the service. Just wish there had been a unit a little easier to get to. Staff was very cordial and professional.

Privacy Request  |  First Impressions 
Rating:
4.0

Very impressed with how clean the unit space is and how much room it offers for the price. Appreciate the promptness and efficiency, as well as the professionalism.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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