Customer Reviews for North Hill Shell
(Distribuidor de U-Haul del vecindario)

1330 Wentworth Ave   Pincher Creek, AB T0K1W0

(587) 788-0713

Horarios de la ubicación

  • Lun. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(587) 788-0713

1330 Wentworth Ave
Pincher Creek, AB T0K1W0

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

dani L. 
Clasificación:
2.0

Truck had a broken driver side mirror, the cab was not clean (sticky in some touch points, crumbs/debris in the center cup holder/storage), fuel was not correct to paperwork (which was corrected), vehicle had to be retrieved (by customer) from a field in the dark, no actual walk around took place prior to leaving.

Nicole S. 
Clasificación:
3.0

During my move is spent approximately 3 hrs on the phone with your customer service reps arguing over where to return the trailer. I was being asked to to return it to a location 100 km further away than where I had originally agreed to take it back to. It seems U-Haul has no regards for their customers. In all (between pick up and drop off ) I was being forced to add 400 kms to my trip, with no compensation. Even though we had an agreement at booking, U-Haul just changes it with no regard to the customer.. very poor service to say the least.

Brady L. 
Clasificación:
5.0

This was not our original pick up site. The original site did not have what we needed and only us calling made us aware of that. When asked if there was anything they could do to help the answer was a rude”nope” with no suggestions. Online and customer service calls to uhaul were very polite and helpful.

Leslie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEV C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John U. 
Clasificación:
4.0

Ninguno

Kathy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

George R. 
Clasificación:
5.0

As stated in my post above the shell should be commended as they showed great customer service to fix my disappointment from the dispatch group who was not interested in fixing a problem that was not created by me, cheers to the shell location!!!

Bryan E. 
Clasificación:
5.0

The Guys at the location were amazing every body were very nice and helpfull, but James was extra Ordinary, he made sure the trailer is hooked up properly, my trailer jack was different, he broght an adopeter, basecally he made sure we are taking care properly( a million thanks to him). but u nfortunatelly looks like u-haul doesnt maintain there units properly. i would recommedn those guys 100%, but u-haul not sure. i was not able to book online. i had to call, i wanted toi check the price first, then book when i hav a c onfirm date, but every time i check the price went up, and more up. figured it our, truck the ip adress and know that i need the unit so they jacked the price from 19 to 69,

Abdul H. 
Clasificación:
5.0

Thank you for your excellent service.

Edmond R. 
Clasificación:
5.0

all really good , good staff and good service thks

Bob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
4.0

El cliente no dejó un comentario.

maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik L. 
Clasificación:
3.0

Have the trailers washed and cleaned on the outside. Was not impressed that I had to clean mud off the hitch and got all muddy by lifting trailer onto the hitch ball.

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverley D. 
Clasificación:
5.0

It would be great if you had the actual trailer I reserved. I reserved a 6x12 utility trailer and ended up having to take a car trailer to get lumber. It cost me significantly more money. It wasn't the locations fault, rather a fault of your site that allowed me to reserve a trailer that didn't exist.

Sandra M. 
Clasificación:
5.0

Although the site had a great deal of difficulty with the previous renter of the truck they went out of their way to make it work for us.

Leroy G. 
Clasificación:
5.0

Nothing to complain excellent service

Rick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORRAINE R. 
Clasificación:
5.0

I would like to commend Mr. James shell of pincher creek for his great customer service to us.

Katherine A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurent M. 
Clasificación:
4.0

James at the Pincher Creek Alberta Shell Gas Bar give Top Rate service.

Harley B. 
Clasificación:
5.0

I was very disappointed that the charge for a 5x8 trailer was 1585 to nanaimo and 335 to delta,.Please explain to me the vast difference in costs,only 26 miles separate the two locations?

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
2.0

I had to rent a truck, I couldn't do it on line so I went in. After 45 minutes of trying to get a tuck I was told I couldn't rent because they couldn't finish the paperwork. Then a staff member came out to my car was I leaving and said he had to use Google chrome, he said he had trouble renting out trucks for over a week. It took over an hour to rent a truck. I don't understand why a large company like uhaul has such problems renting trucks. It's so disappointing when you see several trucks in the lot and you have so much adversity to rent one.

Henry T. 
Clasificación:
5.0

Young man was excellent to deal with and very helpful.

Reiny P. 
Clasificación:
5.0

Awesome helpful staff

brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy C. 
Clasificación:
5.0

Great and easy to deal with!

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurent M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Ninguno

Schalk D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAHRLYNE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel S. 
Clasificación:
1.0

The unit was supposed to be delivered to Cranbrook. I had to drive to Pincher Creek to pick up. The lady who I spoke with said she tried to get a hold of me on my cell and this was not true as I had my phone on hand all weekend, especially within the 24 hour. Inside of the unit smelled like gas which has leached into my mattress and other furniture. Disgusting. Had to wipe down inside of unit as the inside was probably not wiped down and disinfected to prevent Covid. I am greatly disappointed and will never recommend.

perci W. 
Clasificación:
5.0

Excellent helpful staff

brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle G. 
Clasificación:
5.0

Sanitize

Natasha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
2.0

Put all KM. in KM. on the forms , not Miles for Canadains

Ken H. 
Clasificación:
1.0

Keep it up !!

DIANNE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian G. 
Clasificación:
1.0

Follow up service was terrible Very poor customer relations Little or no knowledge of equipment

Elden S. 
Clasificación:
5.0

Nothing it was excellent and easy and much appreciated the welcome after a long weekend of moving

Kathleen M. 
Clasificación:
3.0

trailers should have little jacks for unhooking

Danny P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori V. 
Clasificación:
5.0

El cliente no dejó un comentario.

byron H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANNE G. 
Clasificación:
5.0

Quick simple looked at me very well

Doug G. 
Clasificación:
5.0

The staff was great. Thank you.

arthur D. 
Clasificación:
5.0

As I was unhooking the trailer at the drop location, a staff member came out and helped me, which he didn't have to. Went beyond great service. Another 5 stars!! Thank you U-Haul, the staff at both locations, plus office staff when helping to me to find another pickup location were all amazing. Can't thank you enough.

Lesa K. 
Clasificación:
4.0

The truck hadn't been swept out from previous renter

Lynn K. 
Clasificación:
5.0

Girls in office and in phone where awesome ty. Was able to go from Calgary and drop off in pincher Creek

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony V. 
Clasificación:
3.0

The truck was not available when I arrived at my pick-up time (September 1 at 7:30 a.m.; 20 foot truck). The employee asked if he could call me when it came in. Because I had helpers already on the road from Lethbridge and High River I asked him if he could call the person who still had the truck, which he did. It was not going to be returned until 9:00. I left and returned at 9:00. Another employee said she had called me while I was on my way back to town and talked to one of my sisters to say that truck was not going to be available but they had a 26 foot truck (which I had asked for in my original request). After the paper work was done (and I gingerly drove the truck to the acreage!) all went well.

Sylbia R. 
Clasificación:
5.0

Nothing to improve. Owner was very helpful.

Neil M. 
Clasificación:
5.0

Very pleasant to work with and price was bang in to the quote they gave us

cindy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam B. 
Clasificación:
3.0

No mats/pads were available that we ordered

Curtis H. 
Clasificación:
5.0

The owners are wonderful people and you should have them train other dealers on how to treat and deal with a customer however the Uhaul operation as a whole is filled with problems and I spoke with the area manager Jason who also is great and he has a good knowledge on the fix . At this point I would change the name to U Hell

Dan T. 
Clasificación:
5.0

Staff here were very helpful checking in the vehicle.

Neil M. 
Clasificación:
5.0

Staff at location are very good. Found empty water bottle under passenger seat & cigarette butt beside passenger seat, had to clean mirrors(bird crap)

Peter P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Very pleasant to deal with after putting up with such crap from the Cranbrook location.

Jason K. 
Clasificación:
5.0

Great customer service and uhaul truck is very clean . Excellent employees

Hiren P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

Great service!

Mark G. 
Clasificación:
3.0

Again the place was very busy and it took awhile to get the vehicle returned but the people were pleasant to work with.

Kim M. 
Clasificación:
5.0

The staff member was very helpful.

Spencer V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer W. 
Clasificación:
3.0

No choice in this area. Very accommodating, and tried hard, but also very new to the business

Herky C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia D. 
Clasificación:
3.0

It took a while to get on the road but this seemed to be a result of software problems.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron A. 
Clasificación:
3.0

Had a 4 day rental within 30 hours i was called and pestered to bring the trailer back called a customer service manger and the woman i spoke with had no interest in returning the cdw charge which i did not approve of or offer me and kinda refund because i had to bring the trailer back the next day even though it was rented for 4 days so i took it back and went to a local place and had to pay rent on a different trailer so i was over charged from my all in amount and had to bring the trailer back after 30 days on a 4 day rental in a nut shell and the representatives would rather lose a customer then resolve the issue so the customer would return for future services

Chris W. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba