Put a tongue jack on the trailer!DANIEL A.
Customer Reviews for North Highlands Tire Pros & Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was threatened with fees if i didnt return to new return location. Didnt offer any gas reimbursement pre pickup location's instructions. Were we lied to?Pha X.
The location was great, U-Haul's website and customer service was not. They left me unable to pick up the truck and someone had to physically come out to redo the entire order.April C.
Someone should be availbe on site instead of only by phone. Then you have to wait 20 min for someone to show up which cuts into your rental time. I wasnt able to leave with my truck til 30 min after my time.Jason V.
Customer did not leave a comment.DOMINIC K.
U-Haul's website said this was a 24/7 drop off. But it wasn't open. It took us 15 minutes of frustration to deal with the drop off website, which was completely unclear and kept freezing. We used three different, new iPhones before we got through. U-Haul's website, overall, was lacking with clear info for both pickup and drop off but the personnel at the pickup were present to deal with it. No one was at the North Highlands location to assist. Again, the U-Haul website said 24/7.Michael C.
I did rent a dolly but they don't put dolly on the truck and charged me for that.Marcelo F.
Customer did not leave a comment.ERICKA B.