Customer Reviews for North Broadway Enterprises
(Distribuidor de U-Haul del vecindario)

24 comentarios

2115 N Broadway   Lexington, KY 40505

(859) 293-6987

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(859) 293-6987

2115 N Broadway
Lexington, KY 40505

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The pickup location was changed at the last minute then when the truck was picked up, the condition was incorrect in that it was damaged on the outside. Further the things ordered/ blankets and dolly were not in the truck and had to be driven to a different location to get them. Should not have that mileage charged to my mileage allotment

Anthony C. 
Clasificación:
4.0

A few blankets were damp and couldn't be used.

PHILIP W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
2.0

This gas station was filthy dirty. There was no one at the counter. A line formed and a lady eventually appeared. Asked if I was in the right place to turn the truck in. She said yes and I handed her the key. Asked if I could get some kind of receipt. She said they'd email something when it was checked in. Never got a thing. Will definitely check out other companies before any future moves.

NORMA H. 
Clasificación:
1.0

The drop off location was unmarked and it was hard to understand what to do - since the clerk was the gas station attendant it was unclear who to talk to.

GERARDGABRIEL H. 
Clasificación:
2.0

the rep behind the counter did not know what to do when I brought my key in.. this caused to worry and when I returned home, called the 800 Uhaul number to say I returned the truck in good condition and full tank, etc.. But the rep did not check anything.

Maher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence B. 
Clasificación:
1.0

Rented from uhaul by my house. You forced me to drive across town to pick up and then back to another store for dolly. This added to the miles so you could charge more.

ken S. 
Clasificación:
1.0

I dropped the truck off 2hrs before time and was still charged for an extra day! Causing my bank account to overdraw

HEATHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
4.0

The truck drove well

Saburah E. 
Clasificación:
3.0

I was the first customer for the employee to input. This was the third place that day I had to contact about availability. U haul customer service needs improvement. I had to call twice and wait around 40 minuted each time to talk with a representative, to then be transferred to a regional person. Regional was suppose to call on availability. Called once on an unreasonable distance and size of truck and then was suppose to call me back. Never received a call, so I called again. Was referred to this location, seven hours after my scheduled pick up time at a location closer to my home. You really need to fix this!!!!!!

James R. 
Clasificación:
5.0

No moving blankets were provided.

JOEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent M. 
Clasificación:
1.0

There was no phone number available on the web. Our pick up location was changed at the last minute with no phone call. We had to drive there the day beforehand to make sure that it actually existed because we finally found a number- left a message- and no one ever returned it. We needed blankets- they didn't have any. It was a complete mess and we will probably not ever use UHaul again and plan to contact the Better Business Bureau because of the incredibly poor service (multiple phone calls, changed from a 15 foot truck to 26 without any notice and the local manager lied to the national person and said that he had left voice mails for us). I asked her to have him call us- his name is Chase Martin- and he never did- still hasn't. Really terrible business practices all the way around.

PATRICK M. 
Clasificación:
1.0

Make sure the truck is clean, make sure the truck is thoroughly checked for previous damage and make note of said damage prior to re-assigning, make sure equipment (e.g., utility dolly) is not broken prior to renting it out again, make sure that all items that are requested for rental are available at one location not 4 that are 40 miles apart.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

randy M. 
Clasificación:
3.0

Ninguno

MATTHEW D. 
Clasificación:
1.0

The business owner was not there @ the time of me picking up the truck. we did everything on the phone while I was @ his office and he was not

sarmad H. 
Clasificación:
2.0

I wouldn't recommend this location if you need anything extra. I ordered online thinking it was a store and payed extra for the bigger dolly. Went though the self check in couldn't get the bigger dolly nor was there one in the truck. Waited on hold for ever to try and get a dolly from another location just to not even needed it in the end.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry B. 
No se han enviado comentarios para esta ubicación.

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