The drop off location was unmarked and it was hard to understand what to do - since the clerk was the gas station attendant it was unclear who to talk to.GERARDGABRIEL H.
Customer Reviews for North Broadway Enterprises
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
the rep behind the counter did not know what to do when I brought my key in.. this caused to worry and when I returned home, called the 800 Uhaul number to say I returned the truck in good condition and full tank, etc.. But the rep did not check anything.Maher S.
El cliente no dejó un comentario.Lawrence B.
Rented from uhaul by my house. You forced me to drive across town to pick up and then back to another store for dolly. This added to the miles so you could charge more.ken S.
I dropped the truck off 2hrs before time and was still charged for an extra day! Causing my bank account to overdrawHEATHER M.
El cliente no dejó un comentario.Tiffany L.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.Steve M.
The truck drove wellSaburah E.
I was the first customer for the employee to input. This was the third place that day I had to contact about availability. U haul customer service needs improvement. I had to call twice and wait around 40 minuted each time to talk with a representative, to then be transferred to a regional person. Regional was suppose to call on availability. Called once on an unreasonable distance and size of truck and then was suppose to call me back. Never received a call, so I called again. Was referred to this location, seven hours after my scheduled pick up time at a location closer to my home. You really need to fix this!!!!!!James R.
No moving blankets were provided.JOEL M.
El cliente no dejó un comentario.Kent M.
There was no phone number available on the web. Our pick up location was changed at the last minute with no phone call. We had to drive there the day beforehand to make sure that it actually existed because we finally found a number- left a message- and no one ever returned it. We needed blankets- they didn't have any. It was a complete mess and we will probably not ever use UHaul again and plan to contact the Better Business Bureau because of the incredibly poor service (multiple phone calls, changed from a 15 foot truck to 26 without any notice and the local manager lied to the national person and said that he had left voice mails for us). I asked her to have him call us- his name is Chase Martin- and he never did- still hasn't. Really terrible business practices all the way around.PATRICK M.
Make sure the truck is clean, make sure the truck is thoroughly checked for previous damage and make note of said damage prior to re-assigning, make sure equipment (e.g., utility dolly) is not broken prior to renting it out again, make sure that all items that are requested for rental are available at one location not 4 that are 40 miles apart.Christopher M.
El cliente no dejó un comentario.GLEN H.
El cliente no dejó un comentario.randy M.
The business owner was not there @ the time of me picking up the truck. we did everything on the phone while I was @ his office and he was notsarmad H.
I wouldn't recommend this location if you need anything extra. I ordered online thinking it was a store and payed extra for the bigger dolly. Went though the self check in couldn't get the bigger dolly nor was there one in the truck. Waited on hold for ever to try and get a dolly from another location just to not even needed it in the end.Elizabeth S.
El cliente no dejó un comentario.Sherry B.