Customer Reviews for North Bend Shell
(Distribuidor de U-Haul del vecindario)

334 comentarios

5394 N Bend Rd   Cincinnati, OH 45247
(Corner of N Bend Rd and W Fork Rd off 74 Exit 14)

(513) 481-3181

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 481-3181

5394 N Bend Rd
Cincinnati, OH 45247
(Corner of N Bend Rd and W Fork Rd off 74 Exit 14)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
1.0

Got charged the wrong amount, was told someone would call but no one ever did. Have tried calling the customer service line multiple times but sit on hold for 30 mins plus and no one answers. Absolutely awful customer service, will not be using uhaul ever again

charles H. 
Clasificación:
1.0

Owner of location was very rude and screamed and cussed me out had to have a police officer passing stop in for my safety because he was making threats! He never got off of his cell phone and when returning he got right in truck and started to smoke and when I went to pick up truck he was smoking in it! Very unprofessional! I have used uhaul and so has my family many times over the years! We will not be using uhaul again!

Caitlin R. 
Clasificación:
1.0

Bill the customer properly. Charged me $60 over what was supposed to be billed.

Jerrann W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rigoberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeShunta G. 
Clasificación:
1.0

Charge me for insurance when I click no on reservation, I will never go there again. Terrible service he should have his u haul license removed

vincent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent V. 
Clasificación:
2.0

Open bottle of alcohol found stored in glovebox. Cleaning of trucks needs to be more thorough. Fuel gauge malfunctioned and would not go past 2/3 tank even after replacing $40 of fuel at this rental/service station

Cameron M. 
Clasificación:
3.0

Just keep them safe

Antonio H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna C. 
Clasificación:
3.0

Very slow had difficulty staying off his phone

Jim C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roy D. 
Clasificación:
1.0

We asked for a dolly and moving blankets knowing how heavy the item we needed to move was heavy. We were told they were in the back. He even looked. When we got to the place and opened the back, it was empty. We gave 3 guys $45 (all the cash we had on us) to put it in the truck. And it was quite the struggle. When we got home we had to woman handle it the best we could with some damage to the item. When calling the owner the next day he hung up on us. We are pissed off to say the least.

Beverly H. 
Clasificación:
2.0

Employee was rude and wasn't able to explain very clearly how and why I needed to pay the deposit. I was about to walk out. No return instructions were given.

Jeffrey R. 
Clasificación:
3.0

The store is a pit, the person checking me in was very nice. Could use a lot to park the u-hauls in, maybe they could take over the former car repair place next to newer Tire Discounters.

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

isaiah J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
3.0

The staff was very friendly and helpful.

Chelsea H. 
Clasificación:
3.0

one person working the store and the uhaul rental. took extra time to complete the rental.

david S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rickshina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity L. 
Clasificación:
3.0

Not very clean.

Christina H. 
Clasificación:
1.0

Awful. Gross, never ever ever going to rent from u-haul again. There is no staff, the gas station is gross. What the actual hell.

Cody P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
2.0

Very rude people at this location

Daryl S. 
Clasificación:
3.0

El cliente no dejó un comentario.

james S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
3.0

He slipped in a safe mode coverage charge on my invoice that I did not select on my online reservation and would not reply to my email request to correct this

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron D. 
Clasificación:
2.0

The provided truck lock was broken and clearly not working before we got the truck. He hinted around as if we damaged it. Funny part is that was the first thing he walked to and checked when we returned the truck. It wasn't checked when we picked the truck up though lol. He tried to push and say we didn't put enough gas in it when actually we put in just a smidge over from what we received. Besides the customer service being shady, the truck it's self was probably one of the roughest trucks I've rented. The noises and the ride itself was rough. At the end of the day it did the job but I'll probably stick with the competitor.

Shannon A. 
Clasificación:
2.0

The online check in procedure did not save me time at all! The person working there didn't know what that was and was extremely rude about it. I basically had to start over with him and it took forever!

Corri F. 
Clasificación:
3.0

Trailer was very noisy and hard to hookup. Would pay more for newer trailer - if that was a possible option.

Eric R. 
Clasificación:
1.0

Revoke their right to carry your brand.

RUSTY S. 
Clasificación:
5.0

N/C

Zack K. 
Clasificación:
5.0

Friendly and Fast!

Aurora S. 
Clasificación:
3.0

I was charged $10 for the follow when it should be $7. I drove the truck less than 6 miles and have to pay $17 for gas. This is a Shell station and the power was out. Too much for less than 2 hours.

anna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah G. 
Clasificación:
5.0

Ryan was excellent when I returned rhe trailer. He apologized for the service, or lack of that I had received when I picked up the trailer. Ryan was very professional with a smile on his face. Walked around the trailer with me and asked if I had any problems.

Tina V. 
Clasificación:
3.0

U-haul trucks were parked everywhere so I had no idea where to park. There was not a designated packing spot for uhauls

Joshua S. 
Clasificación:
3.0

There's not much room to maneuver there, but the location is very convenient.

Kenneth B. 
Clasificación:
3.0

The customer service was great. I don't remember her name but it was an older black lady. She was warm and inviting and extremely friendly. I will definitely refer this location to friends and family

DaBranda J. 
Clasificación:
3.0

El cliente no dejó un comentario.

William B. 
Clasificación:
1.0

Was secretly charged for the safe drive 14$ insurance.. the man admitted he added it and that I should have looked better.. he didn't ask if I wanted the additional insurance or that I could deny it he just charged it to me.. I imagine he's done it to a lot of people and they don't catch it

Jeffrey O. 
Clasificación:
4.0

Inside of cab needs to be cleaned. Need to have utility dollies at site.

Susan D. 
Clasificación:
2.0

I would recommend a new clerk. The gentleman had poor customer service even at the sign out. He took a personal call while I was on time for the reservation. Then at the time of vehicle return, he claimed that he explained that we had to notify him before leaving with the truck that the cart would be charged if it is out of zip tie. We failed to check and when we opened the truck offsite, it seems the cart was off its zip tie. We tried to explain this to the clerk. He raised his voice and rudely blamed me for this. I explained I wasn't looking for an out, I was in a hurry to do some book donations. He then admitted that he recalled us telling him we already had a cart we owned. Then further added "I don't give a damn what you were doing - you were suppose to tell me if the cart was off its zip tie" In hindsight - I probably should have checked. However, I was driving off with the expectation the truck was in a condition that most U-Haul locations are. In mint condition and everything in tact. I am not seeking any refund for the rental, but I strongly advise you to look into this gentleman who handles this location. His attitude and demeanor were completely unprofessional.

Eric H. 
Clasificación:
1.0

Well, the locations can be open when they say they are going to be open. We arrived a few minutes past 8:00 am and the location was dark and locked. We called customer service and all they could offer was for me to talk to a scheduler to find another location. The only information they were able to provide was that the employee had not clocked in for the day.. obviously. We asked if they could contact him to see if he was on his way; they said no and I could either wait or call another location. At 8:25, the employee finally arrived and wasn't he a gem. He finally let me enter the building at about 8:30, after turning on lights and starting the coffee pot, and clearly didn't want to deal with the uhaul side of his business. While he was barely speaking to me and getting me checked in, he stopped what he was doing TWICE to assist his convenient store customers. I didn't walk out of the store with keys until about 8:45.. so, it basically took me 45 minutes to get that van. The van itself still had trash in the cupholders and mud all along the floor. At the end of the day, the van worked for what we needed but this was not a pleasant experience.

bri-anne D. 
Clasificación:
1.0

The whole experience was not pleasent

Randall M. 
Clasificación:
5.0

Very straight forward rental, no problems at all.

Donna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark Thomas N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Markeisha S. 
Clasificación:
3.0

Signing for the uhaul was hassle free but the location is a gas station and the trailer is parked close to the pump so when I finally hocked the trailer up I had to wait for a customer to finishing pumping gas so I could pull out. After I returned the trailer and detached it, I went inside and asked if there was anything I needed to do before I leave the trailer. The worker simply said nope it's all good. The next day I get an email saying I haven't returned the trailer...

Zachary H. 
Clasificación:
1.0

When the truck was returned at the last minute because no extra time was allowed, the computer was not working at the station. Therefore we got a late email that required a response. The woman at the Shell station counter did not inspect the truck, but just wrote a note about when it was turned in. Today I got a bill for cleaning This should have been done when we dropped the truck off so that I could have swept or dealt with whatever was needed. Please call to hear the rest of my point of view. (216) 288-4517. Mark Wessels

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler K. 
Clasificación:
2.0

The person who helped me was very rude toward myself and my aunt.

Adam G. 
Clasificación:
3.0

Have both truck and dolly at same location and in working order

david B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy G. 
Clasificación:
1.0

The worst service and equipment experience in my life! I had rented Uhaul so many times and in different states.. but, never saw anything like this!! The gas station was rude and belligerent when I asked him why I can't have the size truck I reserved online. His answer was: f*** you.. I was in awe and literally just walked out to find the truck old dirty and stinky.. the truck could barely make it uphill and I felt like the steering wheel was loose, it was shaking and scary.. when I got back, He said the system was down, estimated my charges to almost $45.00 just for me to wake up on a $80.00 charge on my account! What a mess!!

Salah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
1.0

Have someone working there that know what they are doing and not giving incorrect information

joanne H. 
Clasificación:
4.0

El cliente no dejó un comentario.

laura B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie R. 
Clasificación:
1.0

I got to this location a few minutes before 8 am an it was closed. The man opening this store was 10 minutes late-I was reaching out to customer care when he finally showed up. The truck was clean but only on a forth of a tank. He told me there was a dolly and blankets in the back of the truck and that I would be charged if the seal was broken. First off, when I made my reservation on line, I declined all the extras. The truck is small and we had a lot of items to move. We had 2 of our own dollies, but apparently the seal broke on the truck dolly so I was charged an extra 7 dollars for something I did not use. I had to put gas in the truck before my second stop because it was already on empty and delivered the truck back with more gas than I started with. The man at the store was rude and refused to discount the 7 dollars on my bill. I will NEVER rent a uhaul from this store again. In fact I will let anyone I know who needs to rent one to avoid this location. Very very disappointed!!!

Shirley R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darlene F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dabranda J. 
Clasificación:
5.0

Overall, the experience was great. Convenient & reliable. The truck was in good condition, though not broom swept clean when we received it. We will use Uhaul again.

Olivia R. 
Clasificación:
1.0

very rude customer service

Patrick G. 
Clasificación:
2.0

Was overcharged

Marvin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
4.0

everything good

aneete R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jack D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christiana E. 
Clasificación:
1.0

I think that there needs to be better communication because locations and anyone working for uhaul in general. On the morning of Friday May 31 I spoke to A person who answered the phone at the north bend location and she said I didn't need to be present that my card was on file and I had nothing to worry about. My dad arrived at the location to pick up the uhaul and come to find out that was nothing but crap. The pick up location was in an unsafe area, very sketchy in a run down messy shell station. The man working barely spoke or understood English. I'm not happy about being inconvenienced and I would like something to be done. Poor communication

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl S. 
Clasificación:
2.0

This is for all the locations in our area. We had a reservation that was not honored, so we had to go to 2 other Uhauls to find our truck. We had a credit card called in, but when I got to the location, I had to use another one. I was picking up the truck for a family member. Very unorganized service. I would never recommend to a friend. We will use another trucking service.

Dustin M. 
Clasificación:
3.0

Return the truck required a second trip. There was a note that they would return in 10 minutes but we waited over an hour with no one in sight.

matt S. 
Clasificación:
3.0

The truck I rented had a faulty fuel gauge. The gauge showed full when I signed for the truck, however, at the same time the low fuel light was always on. When I returned the truck, it took 7.7 gallons to fill the tank (at $2.859/ gal.) I only drove the truck 32 miles. You do the math... that's just over 4 mpg. I don't know what the EPA estimated mpg is for that truck, but I expect it is somewhere above 10 mpg. Based on 10 mpg, the truck should have used a little over 3 gallons of gas. I was overcharged $12.87 for fuel. I expect a refund. I will be reporting this to Mastercard.

Oren W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelia M. 
Clasificación:
3.0

Truck reeked of cig smoke.

Dominick D. 
Clasificación:
5.0

Is it represent and was very professional and very nice and he was very fast I read appreciate it

Modou D. 
No se han enviado comentarios para esta ubicación.

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