Customer Reviews for North Bend Shell
(U-Haul Neighborhood Dealer)

385 comentarios

5394 N Bend Rd   Cincinnati, OH 45247
(Corner of N Bend Rd and W Fork Rd off 74 Exit 14)

(513) 481-3181

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 481-3181

5394 N Bend Rd
Cincinnati, OH 45247
(Corner of N Bend Rd and W Fork Rd off 74 Exit 14)

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Jill S. 
Clasificación:
1.0

The vehicle was dirty inside such as it had trash and someone's lighter left behind. The vehicle was frightening to drive. After going less than 0.25 mile, the vehicle shut off while going around a turn. Fortunately, this did not result in a wreck, and did not happen again.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john C. 
Clasificación:
2.0

Equipment was old and dirty. When I tried to put gasoline in it, it continually shot the gas back out and created a mess just trying to put 5.5 gallons in. I made the representative aware of it. He did not seem to care.

Joe S. 
Clasificación:
5.0

Nothing. Everything went smoothly.

Michael B. 
Clasificación:
2.0

Make sure to check tow equipment for safety and verify on the contract that it is needed by another location and being delivered before sending a customer off with the equipment.

Alex H. 
Clasificación:
3.0

1. Didn't get truck until after 0830 when my appointment time was 0800 2. Gave me wrong keys to truck , found right truck then got switched to the one on my contract. The truck store owner gave had dirt and a stool chair in back of truck. I didn't check it out with store owner before leaving so I get to my location to move open back of truck it was dirty. When I returned truck the store operator accused me of leaving the mess, I explained that the stuff was already there had to call my uncle so store owner could hear him say the mess was already there so he didn't charge me a cleaning fee . The store owner eventually took my word for the truth but I thinking how did store owner not know that stuff was there if he supposed to check out truck after each use? While there a lady was very upset as to how she felt she was being treated by the store owner/ manager, as he tends to be very abrupt with women. Not sure why but I thought it was just me that thought he spoke more harshly to women than men.

Davonna C. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

Easy enough. Not much to say. It was a gas station with no UHAUL staff to answer questions so dropping off at an actual UHAUL would be preferred but it was fine I guess.

Austin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shafawn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vanessa T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bethany S. 
Clasificación:
5.0

All was fine.

GREGORY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassondra T. 
Clasificación:
3.0

The gas gage was broke. He literally moved it with his finger. The transmission was slipping. It wasnt the best experience

Benjamin S. 
Clasificación:
2.0

El cliente no dejó un comentario.

vickie S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Meranda N. 
Clasificación:
2.0

Don't steal money from your customers

Sandra W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce B. 
Clasificación:
3.0

$52 for a 1/4 of Gas!!! That's RAPE! UHaul should be ashamed for letting these little "Mom & Pop" providers RIP their Customers off like that over honest mistakes. I knew the minute I realized I forgot to fill back up that they were going to make me pay. Literally  Pease Do Not Forget to fill the Truck back up or they will! Love my new place tho

Altaa J. 
Clasificación:
4.0

The truck was in poor running condition. Clean ..... but poor mechanical condition.

JAMES N. 
Clasificación:
1.0

I would prefer a call since (Ryan) the manager was not helpful.

Stephanie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob U. 
Clasificación:
2.0

There was mud all over the cab of the rental. The attendants were sort of rude and now they have charged me for 4 days when I didn't even have it for 48 hours!

Katelynn S. 
Clasificación:
3.0

El cliente no dejó un comentario.

William W. 
Clasificación:
3.0

We put to much gas in the truck No take of the cost . Paying to much for miles 99cent a mile Two much….

shiela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

I had a great experience and would definitely recommend this location to friends and family.

MCarolina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark J. 
Clasificación:
1.0

After 2 day rental of 5 allowed dropped truck off. Asked the lady do I sign anything “no” she said “just give me the key” ten days later I get a Uhaul email where is the truck? I call the number another person says never mind we got it dismiss the email. Then I get another email where I have been charged for 8 days at $40 a day for returning the truck late plus the insurance cost all because they didn't check the truck in when I dropped it off. Uhaul customer service is trying to get me a credit back on my card over $400 dollars because these people didn't do their job.

Clifford S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shamonnie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marguerite W. 
Clasificación:
1.0

My experience picking up this truck was ridiculous to say the least. I rented it at one location, was called and asked to move to another location 5 miles away, day before I was contacted and asked to move an additional 10 miles away to pick up a truck, all of which I agreed to. I was also told that due to the inconvenience I would be given an additional 50 miles. When I showed up at the West Harrison Ave location to pick up the truck, the lockbox was defective and after spending 30 minutes trying to open it, and over an hour on the phone being transferred three times, I was then given a new location to go pick up a truck. This location was again another 5 to 6 miles farther away. So even if I had been given that 50 miles, Uhaul ate it up and moving my locations. When returning the truck I was then given a charge of for going over mileage. What a slap in the face. I have additional moving to do from the Indianapolis location to the new home that I have built. I will not use Uhaul again based on this experience. Even if it cost me more it will be worth it for the peace of mind knowing that I won't be stressed out day of moving. In this current instance, my move was behind 2+ hours with people waiting, that I was paying, for me to show up with a truck. I believe Uhaul owes me some kind of compensation for what they put me through, but instead I just get placed on hold. No one to talk to ever! This review has nothing to do with North Bend she'll, nothing to say, but they had a truck. This is about Uhaul!

Linda K. 
Clasificación:
1.0

I never got a receipt so I don't know how much I spent and can't get anything

CHRISTOPHER H. 
Clasificación:
2.0

When I dropped the truck off the worker was very unprofessional and spoke to me like I was an idiot, was also on his phone speaking to someone in a different language while helping me. He didn't seem to care or understand when I told him the vehicle was not shifting properly and was staying in 3 and you could hear it rev when you were driving.

Alexis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly M. 
Clasificación:
1.0

Price came up to 100 dollars for 1 trip less then 30 miles .. not worth it at all .. what a rip off

Carmen J. 
Clasificación:
3.0

El cliente no dejó un comentario.

LASHANA A. 
Clasificación:
3.0

Yes..it was told to me that when I pivk up the truck, it was suppose to have a half tank of gas which the truck was on empty...Valdosta the truck was very nasty on the inside

deborah B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael Jourian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexander W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL A. 
Clasificación:
1.0

Got charged the wrong amount, was told someone would call but no one ever did. Have tried calling the customer service line multiple times but sit on hold for 30 mins plus and no one answers. Absolutely awful customer service, will not be using uhaul ever again

charles H. 
Clasificación:
1.0

Owner of location was very rude and screamed and cussed me out had to have a police officer passing stop in for my safety because he was making threats! He never got off of his cell phone and when returning he got right in truck and started to smoke and when I went to pick up truck he was smoking in it! Very unprofessional! I have used uhaul and so has my family many times over the years! We will not be using uhaul again!

Caitlin R. 
Clasificación:
1.0

Bill the customer properly. Charged me $60 over what was supposed to be billed.

Jerrann W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rigoberto M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeShunta G. 
Clasificación:
1.0

Charge me for insurance when I click no on reservation, I will never go there again. Terrible service he should have his u haul license removed

vincent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent V. 
Clasificación:
2.0

Open bottle of alcohol found stored in glovebox. Cleaning of trucks needs to be more thorough. Fuel gauge malfunctioned and would not go past 2/3 tank even after replacing $40 of fuel at this rental/service station

Cameron M. 
Clasificación:
3.0

Just keep them safe

Antonio H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna C. 
Clasificación:
3.0

Very slow had difficulty staying off his phone

Jim C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roy D. 
Clasificación:
1.0

We asked for a dolly and moving blankets knowing how heavy the item we needed to move was heavy. We were told they were in the back. He even looked. When we got to the place and opened the back, it was empty. We gave 3 guys $45 (all the cash we had on us) to put it in the truck. And it was quite the struggle. When we got home we had to woman handle it the best we could with some damage to the item. When calling the owner the next day he hung up on us. We are pissed off to say the least.

Beverly H. 
Clasificación:
2.0

Employee was rude and wasn't able to explain very clearly how and why I needed to pay the deposit. I was about to walk out. No return instructions were given.

Jeffrey R. 
Clasificación:
3.0

The store is a pit, the person checking me in was very nice. Could use a lot to park the u-hauls in, maybe they could take over the former car repair place next to newer Tire Discounters.

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

isaiah J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
3.0

The staff was very friendly and helpful.

Chelsea H. 
Clasificación:
3.0

one person working the store and the uhaul rental. took extra time to complete the rental.

david S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rickshina D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trinity L. 
Clasificación:
3.0

Not very clean.

Christina H. 
Clasificación:
1.0

Awful. Gross, never ever ever going to rent from u-haul again. There is no staff, the gas station is gross. What the actual hell.

Cody P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
2.0

Very rude people at this location

Daryl S. 
Clasificación:
3.0

El cliente no dejó un comentario.

james S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
3.0

He slipped in a safe mode coverage charge on my invoice that I did not select on my online reservation and would not reply to my email request to correct this

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron D. 
Clasificación:
2.0

The provided truck lock was broken and clearly not working before we got the truck. He hinted around as if we damaged it. Funny part is that was the first thing he walked to and checked when we returned the truck. It wasn't checked when we picked the truck up though lol. He tried to push and say we didn't put enough gas in it when actually we put in just a smidge over from what we received. Besides the customer service being shady, the truck it's self was probably one of the roughest trucks I've rented. The noises and the ride itself was rough. At the end of the day it did the job but I'll probably stick with the competitor.

Shannon A. 
Clasificación:
2.0

The online check in procedure did not save me time at all! The person working there didn't know what that was and was extremely rude about it. I basically had to start over with him and it took forever!

Corri F. 
Clasificación:
3.0

Trailer was very noisy and hard to hookup. Would pay more for newer trailer - if that was a possible option.

Eric R. 
Clasificación:
1.0

Revoke their right to carry your brand.

RUSTY S. 
Clasificación:
5.0

N/C

Zack K. 
Clasificación:
5.0

Friendly and Fast!

Aurora S. 
Clasificación:
3.0

I was charged $10 for the follow when it should be $7. I drove the truck less than 6 miles and have to pay $17 for gas. This is a Shell station and the power was out. Too much for less than 2 hours.

anna B. 
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