Customer Reviews for North American
(U-Haul Neighborhood Dealer)

54 reviews

9140 State Hwy 13 S   Wisconsin Rapids, WI 54494

(715) 315-6032

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(715) 315-6032

9140 State Hwy 13 S
Wisconsin Rapids, WI 54494

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Told gas was full when picked up. After refilling it was about 3/4 full when picked up based on fuel gage. Why did I have to travel about 10 miles to return truck when there was a u haul location about 2 miles away ?

steve renish 
Rating:
1.0

When we picked up the trailer it was covered in snow. Granted we had a snowstorm a few days before BUT they did not clean or shovel it off for us to take! We had over a foot of snow on top of the roof and fenders and around the trailer. We drove down the street and there was another Uhaul rental place and they had ALL their rentals cleaned off and ready to go! We were so upset and disappointed!

Scott McLain 
Rating:
3.0

Customer did not leave a comment.

Jamie Laubenstein 
Rating:
5.0

Customer did not leave a comment.

Connie Cross 
Rating:
4.0

Customer did not leave a comment.

Thomas Lansford 
Rating:
5.0

Never been here before but the crew were very kind and helpful

Steven Barnish 
Rating:
4.0

Customer did not leave a comment.

Gregory Meyer 
Rating:
4.0

Customer did not leave a comment.

Darrin Rueb 
Rating:
3.0

Return to the location planned closed dropped off got a call a few days later asking if I was going to drop off the trailer. I dropped it off a day earlier so it could be rented again. Did not like the call I got. I took pictures of the drop off

CURTIS STANSBURY 
Rating:
3.0

Customer did not leave a comment.

DARIN OLSON 
Rating:
5.0

Customer did not leave a comment.

Nicholas Vogel 
Rating:
5.0

Not screw a person over on billing like I was

matt franck 
Rating:
2.0

We were told multiple different locations for pick up and had to go an hour out of our way for pick up. It was very inconvenient when we reserved a truck weeks in advance. We were compensated $100 but it was a very stressful day.

Alex Erlien 
Rating:
5.0

Customer did not leave a comment.

Pamela Cernocky 
Rating:
5.0

Customer did not leave a comment.

Tara Wiemer 
Rating:
5.0

Sweep out floor

Wayne Johnson 
Rating:
4.0

2 complaints….very underpowered vehicle, and receipt was not posted long enough for me to get home and print it. (Former long haul trucker, familiar with underpowered vehicles 🤓). Otherwise, a good experience, thank you.

Jack Jones 
Rating:
1.0

Customer did not leave a comment.

Linda Barnes 
Rating:
3.0

The trucks need to be cleaned out better

Michael Peterson 
Rating:
5.0

Customer did not leave a comment.

snezana wensits 
Rating:
5.0

Customer did not leave a comment.

Gregory Jones 
Rating:
1.0

My rental was rescheduled 30 miles from home by uhaul . When my husband went to pick it up he told them we would have to leave our vehicle in the lot foe 2 days and was told only for 50.00 cash per day. He then had to drive home, find a second driver and go back. That's another 60 miles out of the way

DENNIS TLACHAC 
Rating:
3.0

Customer did not leave a comment.

Nicole Voigt 
Rating:
1.0

The uhaul was at a different place than scheduled no call to let me know or email. Then have to drive 15 miles 2 ways furtger to get my stuff i need to haul

Jennifer Ludwig 
Rating:
5.0

Customer did not leave a comment.

Tom Paulsen 
Rating:
4.0

Nothing

DAVID ERDMANN 
Rating:
2.0

Make sure your vehicles don’t leak water all over people while it’s raining and that the a/c is correctly working !!! My mother was wet two of the longest states . I do think I need compensated for all the hassle we went thru !!

JENNIFER WILSON 
Rating:
5.0

Customer did not leave a comment.

john zager 
Rating:
5.0

Customer did not leave a comment.

ROBERT PORTER 
Rating:
1.0

Did the truck share 24/7. The app was pathetic, it did not show a pickup option. Wasted an hour talking to customer service through a chat online. They would recommend I logout and login or something similar. I told them it would get rid of the chat and they said it wouldn’t… it got rid of the chat… eventually got sick of the app and tried online, that worked. The “short pickup” turned into an hour of frustration in the rain.

Michael Morris 
Rating:
3.0

Customer did not leave a comment.

Ethan Cates 
Rating:
5.0

Customer did not leave a comment.

Tim Nysted 
Rating:
5.0

Customer did not leave a comment.

SHERRY STRONACH 
Rating:
4.0

Customer did not leave a comment.

Timm Rosenthal 
Rating:
4.0

Customer did not leave a comment.

Stephen Benjamin 
Rating:
5.0

Customer did not leave a comment.

Alex Kosakowski 
Rating:
5.0

Customer did not leave a comment.

Ryan Koelemay 
Rating:
4.0

Customer did not leave a comment.

Lyman Tschanz 
Rating:
5.0

Customer did not leave a comment.

David Pehowski 
Rating:
3.0

Customer did not leave a comment.

mike acardo 
Rating:
5.0

Customer did not leave a comment.

Bruce Voight 
Rating:
4.0

Customer did not leave a comment.

john houston 
Rating:
5.0

Experience with these people were very satisfying very helpful and just all right excellent satisfaction

Robert Lyons 
Rating:
5.0

Customer did not leave a comment.

Lisa Gonzales 
Rating:
5.0

Customer did not leave a comment.

JOEL LEININGER 
Rating:
5.0

Customer did not leave a comment.

Joel Leininger 
Rating:
4.0

Customer did not leave a comment.

Dennis Mannix 
Rating:
3.0

They charged me an extra 40 and I don't know why

JACQUELINE KEELOR 
Rating:
5.0

Customer did not leave a comment.

John Krueger 
Rating:
4.0

Customer did not leave a comment.

Todd Lange 
Rating:
5.0

Service was fantastic. Will be using this location again for any future needs.

Joseph Keyzer 
Rating:
5.0

The location was fine and pretty easy to return the trailer. The only comment I'd make is that the link Uhaul provided to this location (when I used an iPhone) took me to a different address. This was rectified when I manually put in the address Uhaul identified for the return. Thanks!

TODD HUSPENI 
Rating:
3.0

Location was friendly and efficient. Very helpful. Truck smelled like someone had smoked in it. A LOT. But this was not any issue related with the location.

Shawn Lee 
Rating:
5.0

Customer did not leave a comment.

scott hulick 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top