Drop off box for keys is brilliant
Luke L
Customer Reviews for Normans Glass And Auto Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honestly, there's nothing I can say about that excepr that the service provided by Floyd was 10 out of 10. He made my day yesterday. Everything flowed so smoothly. I cannot thank him enough!
JAN EI dealt with 2 different people. They are friendly and very helpful.
Ronald MDropping off my rental could not have been easier.
John BThe guy i dealt with was super friendly and helpful. I will definitely recommend this location.
Shawn MEverything was excellent. The only thing that was missing was the dolly. Overall I will recommend this location. Service was excellent!
Jackeline RI only used it for 9am to 2pm, the miles are too expensive my total was $ 245, I will contact a friend next time or wait for the delivery. That price is an abuse. I will never used U-Haul services is not reliable for quick trip to IKEAs
MARLINO OI still haven’t received my security deposit back
Laci DA better parking lot surface other than grass and mud and better lighting.
Glen CNothing! Great experience friendly staff!
Andrea DI few more trailer types would be nice other then that the service was great. Floyd was great to work with, I will be using his station at Norman’s Glass and Auto again. Mark👍🏻
Mark DI was charged for two days. I rented this For 24 hours.. I’m waiting for my refund.
Michael LLower the price per mile would be nice
Cindy JTruck was clean and well maintained, check in was easy and quick. Friendly helpful service, Floyd was a bit help.
CARL DFloyd was extremely helpful and pleasant to work with. Very detailed, helpful and detailed. The best customer service I have received from U-Haul!!
Michelle CBest service 10/10 at this location...
Laurent sFloyd was outstanding. His level of customer service is unmatched! He went out of his way to make sure we had an easy rental and he deserves to be recognized for his actions!
STEPHEN FJohn was awesome, can’t ask for a better location to help me move. They have lots of boxes and moving supplies at a great price. I will definitely be back. Thanks John your the best
Michael CStaff was amazing. So helpful and nice.
Jeffrey DCustomer service was great, price was right, and the staff was very understanding when we needed the truck an extra day. Thank you!
Jon BThere were ZERO gas stations around that were open past 11 pm, this isn’t uhauls fault. Just mentioning it.
Cherrick DFloyd was excellent! Was a nice man! He communicated the correct drop off location via text and was really helpful and kind when we turned in our auto transport and 26 foot truck. He made the drop off process simple for us. Thank you Floyd!
Valerie WThe follow up was a bit shoddy. Got a text 3 hours after dropping off the rental that it was over due. Good thing I photographed it when I dropped it off.
Michael CThis was the closest drop off location for me so I used it only because it was convenient. The location was closed so there was no building to go into or personnel to interact with.
James BThe only thing that didn’t work is the self return on the website. I wasn’t able to take pictures. This location is highly recommended.
Brian AExcellent service. Floyd took care of everything for me and was a pleasure to deal with. Pick up and drop off was easy. Would strongly recommend.
Andrew DFloyd at Norman’s glass in Hamilton was great!! Recommend to anyone who asks.
Cindi EFloyd was great to deal with. The process was smooth
Stacey GFloyd was fantastic. We got detoured and showed up 5 min after closing. I was running up to the door to see if they were still there and he got out of his car and came back to help me…with a smile and friendly demeanor. I felt so bad and apologized and he said not to worry about it. That the traffic has been bad since the factory fire. I truly appreciated him helping us after a long day of moving our daughter out of college. I will definitely use their location again because of him!
Kobi WThe app is TERRIBLE! Why does it bring you to a browser and not function in the app?? It is buggy and takes a long time to load
Benjamin FThank you for the friendly service. I did not have to wait. My equipment was ready and we were in and out. Thank you
Scott CExtra charges were added to my bill and in the past all the charges were explained to me, but this location has no counter, so everything is done a block away from the business in a field
Charlie MService was great, very friendly, no hassle. Floyd was so wonderful, I recommend this location.
Wilma WI forgot the guys name, but he was very very helpful. It was my first time renting a trailer and he was very nice and explained to be what I needed. Awesome service
ADRIAN VDon’t overcharge customers!
Phalisha MJohn was really friendly and helpful.
AISHA K