Customer Reviews for Norman Towing
(U-Haul Neighborhood Dealer)

Rating:

4.0

There was left over food on the truck. And process to pick up the truck has to go through via the app. It’s a bit truoblemsome.

Rating:

3.0

Do not change the return location before asking customer's preference.

Rating:

1.0

The branch rep came in super late, almost 30min after our arrival at the branch while it had to be open at least 1h before then (per the business hours). Then, I was provided with the wrong dolly size (big one while i ordered small). And then the truck had the wrong fuel level in the contract which the guy checked and confirmed that he was going to update the contract but he didn’t. When we returned the truck today I was charged a lot more for the fuel. He was also super rude and insulting without any proper regard to customer service. Note that I’ve also called customer service and provided these feedbacks.

Rating:

1.0

I was upset to learn about the $20 after hours charge. The staff failed to warn me and this was something I totally did not expect since other locations I used in the past did not apply this charge. The truck was also dirty inside.

Rating:

5.0

Adam was great! He was quick, attentive, helpful and even called me back when he saw the missed call! Great customer service! 5*

Rating:

5.0

Great location, They might be the best U-Haul location I have encountered yet!

Rating:

5.0

Great location, Amazing staff and clean trucks, Cleaner then other locations for sure.

Rating:

5.0

Looking for a van last minute. Called this location, Adam was so helpful, very professional.

Rating:

2.0

Truck rental was average. Did not include the rented moving blankets or dolly. Fuel was virtually empty at pick-up, ground was very muddy nearby driver-side door.

Rating:

2.0

I am not a fan of doing the rental agent's job unless the rental rate is far below market.

Rating:

5.0

Keep the truck super clean for the next customer and keep gas at least at half the tank instead of a quarter tank. Customer service from Norman Towing location is the best I've seen so far.

Rating:

1.0

Old dirty trucks in an industrial area with a very crowded driveway. This location is actually a residence. Unpaved driveway and very limited hours of operation. Had to use my phone to pick up/drop off. Very cumbersome and time consuming. Very annoyed that there wasn't anywhere to park as the owner had a personal car and 4 other trucks/van which occupied the entire lot. Lighting was not sufficient either. Furthermore, the dolly I ordered was not present. I will not be using this location again as this was not a pleasant experience.

Rating:

5.0

Absolutely nothing. Everything went very smoothly and I accidently left my phone in the Van when I returned it. I called and spoke to the lead there at the time and everything was well taken care of . I should be picking up my phone today. Very happy with the service that was provided from U-Haul

Rating:

3.0

The battery of the truck was broken. It went off after the first trip. I waited two hours for the roadside assistance to come.

Rating:

5.0

Very friendly service.

Rating:

1.0

The operator of this location, Was very very rude and disrespectful . . Since I had paid Cash from the origin because of credit limit above five hundred, for getting the deposit amount back in cash his reply was that I don’t deal cash and only a stupid person pays cash and he kicked me out of the office. I called the U-Haul central office and explain the situation. They were kind enough to direct me to another U-Haul center for getting my deposit back..

Rating:

3.0

The interior cabin of the van was very dirty. The previous driver had loaded probably construction waste and it was not cleaned. I had to clean and put boxes on the floor of the van so our furniture could be moved. The U-haul agent I dealt with mentioned for me to just call customer service. Agent was efficient and tried accomodating despite dealing with a U-haul glitch and our van was not available at the schedule time because of the glitch.

Rating:

5.0

Generally quick and efficient service. Online (non-app) service needs improvement. Didn't show pictures of vehicle damage for me to compare.

Rating:

1.0

no one provided me with a code to get key from the locker. I had been waiting for1.5 hours there. The online chat service is bad without quick response and replied me careless.. The customer specialist is nice and kind and also resolved my problem at the last moment. Thanks for her support.

Rating:

2.0

Representative was rude and not helpful.

Rating:

5.0

Great location very convenient

Rating:

5.0

One of the best uhaul locations I've been too

Rating:

3.0

I have paid 26 liters of fuel for 63 kilometers traveled (11 liters by Yuhal and 15 liters by myself) and this is not true at all and if this amount of consumption is three times the normal consumption for this type of car, please check and let me know the result.

Rating:

5.0

Great experience, clean truck. Would Highly recommend!

Rating:

5.0

Ramin was very professional and helpful Made this move memorable as did not have to worry about the vehicle at all

Rating:

3.0

Very disappointed that no protection pad and trolley. My move was so much slow and inconvenient. Took me much more time. Then I was charged extra money for returning truck. So bad

Rating:

5.0

I am really thankful to Ramin, although I had chosen online check in, I had some problems which was resolved with Ramin's help and I got the van. Even Ramin completed the checkout.

Rating:

4.0

Thorough cleaning of vehicle

Rating:

3.0

I used the U-haul app to pick up the truck. It took nearly half an hour to pick up the truck. It allowed me to start the process exactly at 9:30 am so I was able to pick it up at 10:00 am. It would be nice to add at least 15 min slack. Also, I returned the truck through the counter. Our job finished earlier so we didn't need to through the app again. They send the invoice the next day. Although I haven't charged for extra usage, they had more than an hour to send me an invoice. However, they haven't done that. The app needs to add some slack. Also, live chat wasn't very helpful. I will rate my experience 3/5.

Rating:

5.0

Was missing dolly upon pick up. Representatives were very welcoming and friendly upon arrival.

Rating:

5.0

Friendly and efficient staff.

Rating:

5.0

The office staff are polite ,friendly and knowledgeable and everything was perfect

Rating:

3.0

The truck interior could use some work on this vehicle. The floor had gravel and dried mud, but this obviously didnt prevent us from operating the truck. It really just needs to be cleaned after each use. The steering in this truck is a little sloppy. The UHaul App didnt work properly when picking up so this made the process more time consuming and required me to contact the Support Department. Once online with the UHaul Rep, things went very smooth and he was very helpful and patient. Kudos to him.

Rating:

5.0

On time service, new trucks. I’ll defiantly recommend this location

Rating:

5.0

Professional staff

Rating:

5.0

On time and professional

Rating:

5.0

Every thing was perfect

Rating:

5.0

Clean truck and on time. Makes easy having to move:)

Rating:

5.0

I have rented from u haul multiple times and this was the first time the trucks were completely clean, smelled good, and the check in process took less then 5 minutes! Thank you guys!

Rating:

1.0

Lock box was freeze.

Rating:

3.0

Location was convenient. Service rep was not readily available at pick-up or drop-off, and did not go over or verify mileage/condition of truck/fuel level/etc. compared to a previous (different) U-Haul location we used a few weeks ago

Rating:

5.0

Great management and clean and brand new trucks! Best UHAUL dealership ive gone to by far!

Rating:

2.0

My vehicle was supposed to be ready at 8am and wasn't because the person on nights didnt do it. I then had to wait till 11am to pick it up. I had 5 and half hours of driving to do that day. So it completely messed my day up and I had to cancel some stuff that I was supposed to do. All they did was knock the gas down a tad. Which I appreciate the effort but a savings of 10 to 20 dollars doesn't make up for the fact that my whole day was derailed. So unless I'm.compensated in some other way I will be leaving a bad Google review and will never use this place ever again. I give it a week.

Rating:

3.0

Truck could have been cleaner. Staff was polite, friendly and helpful.

Rating:

5.0

The gentleman in charge was very polite and caring, giving me the best offer possible. I'm very happy and will recommend this location to whoever I know. Excellent customer service. 👌

Rating:

5.0

Equipment was clean, customer service was really friendly, and understanding. Highly recommended

Rating:

2.0

Very unhappy with my experience. The truck had no power and would not accellerate. On the website it advertises $0.89 per kilometer and when it came time to pay and receive the receipt, the rate changed to $1.75 per MILE. NOT fair to a customer as it should reflect what is going to be charged.

Rating:

1.0

Complete disaster. Vehicle was not demonstrated properly to a brand new user. Vehicle was empty of fuel. Dealer raised the rates from the quotation. Vehicle was not equipped with blankets. Vehicle was not inspected with the customer upon return. Shambolic and disastrous experience.

Rating:

5.0

Out of my 3 years of using uhaul this dealership is hands down have had the cleanest cars / fastest in and out reservation time I have ever in countered ! Salute to the young man in the front! Will be back again here for sure.

Rating:

5.0

Easier check in check out experience

Rating:

5.0

So friendly. Good service. Easy to pick up and drop off. 100% recommended

Rating:

4.0

The office shouldn’t smell like smoke. In case someone with asthma or allergies enters. The young man was very helpful, friendly, courteous and respectful.

Rating:

5.0

Appreciate the young boy who was at the front, I was looking all day for a reservation calling multiple locations, either they didn’t answer or they were completely rude, this location the young boy at the front was hands down the most polite u haul renter I’ve dealt with. On top of that they had new trucks with less then 1000km on the scene! Clean and process was quick and easy. Thanks again!

Rating:

1.0

Late for pick up, no response to phone #, unclear pick up instructions, pickup location was dirty: uncut grass, flys and bugs around property, dogs kept in shed with makeshift door keeping them in barking.