Customer Reviews for Norfolk Storage & Supply
(U-Haul Neighborhood Dealer)

144 reviews

365 Greenwoods Rd E   Norfolk, CT 06058

(860) 469-4738

Office Hours

  • Mon: 10 am–5 pm
  • Tue: Closed
  • Wed: 12 pm–5 pm
  • Thur: Closed
  • Fri: 10 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(860) 469-4738

365 Greenwoods Rd E
Norfolk, CT 06058

Services at this Location:

Office Hours

  • Mon: 10 am–5 pm
  • Tue: Closed
  • Wed: 12 pm–5 pm
  • Thur: Closed
  • Fri: 10 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Anne was awesome! Accommodating to my schedule, friendly and polite. Great customer care

Ron Debrasca 
Rating:
5.0

excellent storage unit! stored my items for over a year during construction and everything was in good condition.

Elaine Mui  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clinton Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Pecha  |  Overall Experience 
Rating:
5.0

i appreciate all they did for us...

ROBERT MANCHESTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Farkas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Forler  |  Overall Experience 
Rating:
5.0

I can’t think of anything that could be done to improve. Moving is a very stressful thing to do and having your services available at a very reasonable price took a lot of the stress out of it. Thank you

David Suydam 
Rating:
1.0

The PROBLEM was I was told the address of the closest location but the location was not a drop off location ! There was no one there no key drop box no sign of life. I was in a very difficult situation because I was at the correct address confirmed by a real live human being from UHaul but I was sent a text message with a different address further away and my sister who offered me a ride did not have time to go to the 2nd location!! It was very confusing and difficult. I arrived at 12:00 but was told the location was wrong.. when I called to drop off.. Very bad communication

KRISTIN A JONES 
Rating:
5.0

Customer did not leave a comment.

DEBORAH ROACH  |  Overall Experience 
Rating:
3.0

The lady at the rental facility was nice, but I am very upset about how uhaul handled our reservation. I reserved a truck at a location 15 minutes from where we needed it, but found out the night before picking it up that our location was moved to a place 40 minutes away from us. We had to ask our loader to come later than we'd scheduled and had an extra 50 minutes in the car before a 10 hour drive the next day (not to mention the added direct costs of ~2 extra gallons of gasoline in the moving truck, extra gasoline in our car, and wear on our car). I understand staffing shortages and am flexible, but no compensation was offered for the major inconvenience, just a notification (was unable to take a call during the day due to work) I saw at 8 pm and had to scramble to adjust our plans to accomodate.

ELLEN Palmer 
Rating:
5.0

Customer did not leave a comment.

Julie Prue  |  Overall Experience 
Rating:
5.0

Nice site, well-maintained, good price, friendly service -- I'm a fan!

Winter Mead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Schuyler thomson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Beth Whalen 
Rating:
5.0

Customer did not leave a comment.

Mary Beth Whalen 
Rating:
2.0

There's no marked key return drop box. Generally no signs or instructions. Truck was unlocked with key in it from previous driver. Not the best U-Haul experience compared with other locations.

Travis Brecher 
Rating:
5.0

Customer did not leave a comment.

Mary Beth Whalen 
Rating:
5.0

There was nothing to improve on. This was a very easy and enjoyable experience as far as renting equipment goes. I would highly recommend them.

Sean Sweeney 
Rating:
5.0

Very good customer service. Loud dog though lol

Dave Reis 
Rating:
4.0

Just wish they were open on Saturday or Sunday.

Roxann Steinberg 
Rating:
5.0

Friendly and informative, willing to help. I recommend using this place to rent a U-Haul.

john bazzano 
Rating:
4.0

Customer did not leave a comment.

Shannon Szymanski 
Rating:
5.0

Customer did not leave a comment.

Michael Selleck 
Rating:
5.0

Very good service and a good value, we will use them again.

William Ticineto 
Rating:
5.0

Very convenient, friendly and helpful staff.

Dawn Lemon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deloss Blackburn 
Rating:
4.0

Customer did not leave a comment.

Charles Vail 
Rating:
5.0

Convenient, well lit, no problem with rain water getting into units.

CHARLES FIDLAR  |  Overall Experience 
Rating:
5.0

Very nice staff and very clean.

Jean Cogliano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Rawlings 
Rating:
5.0

Customer did not leave a comment.

john glendinning 
Rating:
5.0

Professional, informative, warm and welcoming. I had a unit here for 10 months and had a positive experience.

daniel hickey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Benoit 
Rating:
4.0

Customer did not leave a comment.

Virgil Wheeler 
Rating:
4.0

My customer service representative was very friendly and helpful. I would recommend this location.

Richard Wright 
Rating:
5.0

Customer did not leave a comment.

Cheryl Dunn 
Rating:
4.0

Everyone was very helpful and truly concerned that our experience was the best. Very friendly at the Miamisburg terminal. We will definately use U-haul if we need to move in the future.

Edwin Emmons 
Rating:
5.0

Customer did not leave a comment.

Ricky Hardwick 
Rating:
5.0

reservation,convenient, pick-up and drop off all easy. fair price. would recommend.

andrew schwartz 
Rating:
5.0

Great site. Look forward to renting again.

Jim Devanney 
Rating:
3.0

Customer did not leave a comment.

Craig Hewitt 
Rating:
5.0

Excellent customer service! Highly recommend!!!

spring burke 
Rating:
5.0

Customer did not leave a comment.

bob Whelan 
Rating:
5.0

Nothing, they were great

John Brown 
Rating:
5.0

The rental went very smooth without any problems

Arthur Connolly 
Rating:
5.0

Customer did not leave a comment.

John humes 
Rating:
5.0

Nice clean operation; completely painless process.

keith goring 
Rating:
4.0

Have attendee present at hours on week-ends. I had no personal contact with anyone at this sits.

marty gall 
Rating:
5.0

I was in connecticut and needed a dolly and Ana always finds me one where I am thank you

ANTHONY GUZMAN 
Rating:
4.0

Difficult to find at night.

BAKO HOLDER 
Rating:
4.0

Get better signage. The location is difficult to find at night.

BAKO HOLDER 
Rating:
3.0

The did a fine job. However, when we showed up to this storage unit to get the key in advance, they had no record of us booking the unit through Uhaul, prices were incorrectly stated on Uhauls website and the 1 month's free rent we were promised by Uhaul when we booked a truck with them was not honored by this storage unit, even though it was Uhaul's search engine that guaranteed the free months rent. Where is your integrity, Uhaul? I have used Uhaul for years and never had so many issues in one order. I will take my service elsewhere going forward if this is not resolved.

Kevin Gorey 
Rating:
5.0

Customer did not leave a comment.

Julian Moore 
Rating:
5.0

Customer did not leave a comment.

Kim Scharnberg 
Rating:
4.0

Customer did not leave a comment.

Karlene Mitchell 
Rating:
5.0

Customer did not leave a comment.

Ron Dabroski 
Rating:
5.0

As always, uhaul equipment is always beat up but the price is good and the trailer hit the mark on all safety standards (tires, lights. tongue, chains). Norfolk moving and storage were super nice to work with. Excellent customer service!!!

Ron Dabrosca 
Rating:
5.0

Customer did not leave a comment.

LOIS MCKEEE 
Rating:
3.0

Equipment was clean. One tire had 65#, the other 40#. The vendor was not able to correct the low air situation. I had to find an air source myself.

Lynn Miller 
Rating:
3.0

Customer did not leave a comment.

john backer 
Rating:
5.0

We LOVE this rental location! Very friendly & courteous service - immaculate check-in area - everything was GREAT!

Ken Musselman 
Rating:
5.0

Very nice staff help me out and explained will use again definitely and will recommend to friends thank you so much

candace Lafrance 
Rating:
5.0

They were very friendly and helpful and the paper work went smoothly. Very nice experience.

Craig Schroeder 
Rating:
5.0

Delighted that they were able to get the van. Was not at all convenient to have to pick up and drop off in Winsted last week.

Steve Archaski 
Rating:
5.0

Only issue I have with the tandem wheel trailer is it needs a jack stand to lift the front end to get it on the trailer ball. It was very heavy.

DAVID MARTIN 
Rating:
5.0

Customer did not leave a comment.

Deborah Crowell 
Rating:
4.0

CT has a law regarding snow on vehicles - there's been quite a bit of late, so I understand that it's difficult, but it is the law - had to clean the snow off a 9' tall van mostly on my own. Not easy or fun.

Pat Whelan 
Rating:
5.0

Customer did not leave a comment.

PEGGY MURPHY 
Rating:
5.0

Customer did not leave a comment.

david godburn 
Rating:
5.0

They made drop off quick and easy.

MARGIE WILKE 
Rating:
5.0

Customer did not leave a comment.

Deborah McNeill 
Rating:
4.0

Customer did not leave a comment.

WAYNE FLEMING 
Rating:
5.0

Customer did not leave a comment.

bill brown 
Rating:
5.0

Can't think of anything for improvement as I was comfortable, happy and nothing went wrong. Loved the truck. It was 14' but I wasn't afraid to drive it. We needed a 10' truck (which would have been the perfect size... did not need 14') but none was available, so I was given the 14' for the 10' price, which I thought was a well made decision. Truck rode so well, nothing shifted in the back even WITH all that open space!!! Truck was VERY comfortable.

Corliss Sinclair 
Rating:
5.0

Customer did not leave a comment.

Stephen Willig 
Rating:
5.0

Customer did not leave a comment.

chuck buchanan 
Rating:
5.0

Customer did not leave a comment.

SETH COHEN 
Rating:
5.0

No improvements necessary!

CAROL GOLLAN 
Rating:
5.0

Good prompt service...................Thank you!

angelo ramunni 
Rating:
4.0

Customer did not leave a comment.

STEVEN KLEIN 
Rating:
4.0

Mellow.

IAN STONE 
Rating:
5.0

Customer did not leave a comment.

Donald Emery 
Rating:
5.0

really friendly and accommodating staff..they made the whole process a breeze!

Sarah Horner 
Rating:
1.0

I was billed twice. I couldn't get my dining room set because of this, it was by far the worst experience of my life; I tried to call the place that rented to me and no one was there I spent hours with my bank trying to take off the bill. I will be calling asking for my money back.

Tom Roache 
Rating:
4.0

Customer did not leave a comment.

Steve Bornemann 
Rating:
4.0

Customer did not leave a comment.

Deborah Crowell 
Rating:
4.0

I received great service. I was asked to pick up a day earlier than I wanted to but was compensated for the early pick up.

MELISSA HILL 
Rating:
3.0

Had to travel 80 miles to get trailer after reserving it two months in advance. Couldn't return to same location as they were going on vacation. Had to pay $40 extra to return to a different location. WTF

JOHN BURCH 
Rating:
4.0

***The drop off at the Norfolk UHaul was a good experience, the staff were helpful and professional. The overall service of UHaul (phone communication)was very very poor! We got the run around and we were given conflicting information!!!

JENNIFER LALLY 
Rating:
4.0

Customer did not leave a comment.

DAN FORTIN 
Rating:
5.0

Customer did not leave a comment.

JILL HILL 
Rating:
5.0

Nothing needs to be done to improve the service I received at Norfolk Storage and Supply. They were great! The process of reserving, picking up and returning the cargo van I rented couldn't have gone better.

Kim Casey 
Rating:
4.0

Dropped off after hours.

WILLIAM SCHOBER 
Rating:
5.0

Customer did not leave a comment.

JEDEDIAH HOGAN 
Rating:
5.0

Everything was fine!

Angelo Ramunni 
Rating:
4.0

I rented a 5x8 trailer and only 2 of the 4 brake lights came on. I saw a green wire that was not terminated inside the trailer. I don't know if that was the cause or not. Also the layout of the yard was not condusive to pulling out a trailer without requiring backing up. Expand the parking lot.

GEORGE HAYNER 
Rating:
5.0

Customer did not leave a comment.

Anne Frieze 
Rating:
5.0

Excellent, very helpful and cordial. Easy to drop-off.

LARRY DUNAVANT 
Rating:
4.0

the doors needed to be slammed to close. the inside cab light would stay on as well. other wise good first experience because we had a brand new truck never used so it was nice to have a clean ride

derek ober 
Rating:
3.0

I had ordered a hand cart, which I was told would be there, and wasn't. There really wasn't any sense of organization around it.

NATHANIEL BLAUSS 
Rating:
5.0

Everything was excellent. I have no comment for improvements

Chris Brennan 
Rating:
2.0

The personnel was rude upon pick-up, the equipment that I had ordered and confirmed the day before was not there and not available. I was told that a different piece of equipment was available and would be charged the same price as the equipment that I ordered, but I was charged more.

Candina Harmer 
Rating:
5.0

Customer did not leave a comment.

DANA FLYNN 
Rating:
4.0

open earlier, hidden charges such as 11.00 ins. that is req. for the van

Nino Monteleone 
Rating:
1.0

we arrived to pick up trailer, and place was closed-- The trailer was ;eft in the parking lot, but we have never rented from uhail before and didnt know what to do. I called the 800 uhaul number and was able to do paper work over the phone,and take the trailer, but wasted an hour of our time waiting for someone to show up,and then on the phone with uhaul. The trailer was clean, but the hitch was in very bad shape. We could not tighten it down properly,the hitch remained loose during the whole trip the trailer was bouncing up and down making it a very uncomfortable trip. I hope this info helps other get a more enjoyable experience from uhaul!

Robin Wilcox 
Rating:
5.0

Customer did not leave a comment.

PAUL MADORE 
Rating:
3.0

Customer did not leave a comment.

GEORGE WRIGHT 
Rating:
2.0

We made a RESERVATION with Northeast Muffler in Amenia, a 15 minute ride from our location to load, in a valley with NO CELL/COMPUTER range. Imagine our shock when we went to get the 14 foot truck and were told our reservation had been moved. "To where" was our question. They directed us to call U-Haul to find out. Did we mention we had no cell phone reception??? Yes, but they could not/would not help us. A McDonalds had reception...our pick up was past Norfolk, Connecticut!! 45 minutes one way!! Then, when we went to turn the truck in, we had to pay extra for "over mileage". Well I wonder why!! Could it be because we had to drive a long ways to get it???

David Roeger 
Rating:
4.0

Customer did not leave a comment.

Suzanne C Bosek 
Rating:
3.0

Customer did not leave a comment.

robert turk 
Rating:
4.0

Customer did not leave a comment.

WILLIAM ECKERT 
Rating:
5.0

Customer did not leave a comment.

FRANK WARNER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HILL 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top