I didnt have my dolly / blankets in the truck but someone was there to help and grabbed them for me. Easy in easy out.Marcus M.
Customer Reviews for NO LIMIT SERVICES
(Distribuidor de U-Haul del vecindario)
Fort Collins, CO 80524
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- 9/28/2021 - 9/30/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They were extremely rude while I was there. They do not allow you to park your vehicle on their parking lot. They have no idea what customer service is at all.Darren G.
El cliente no dejó un comentario.BENJAMIN GALELED S.
The owner was extremely rude. I made the mistake of arriving on time for my pick-up time, which ended up being an online pick-up, and the owner was in the truck getting it ready. I told him I was there for that truck, and he snapped that he knew, and the pick up wasn't approved yet He demanded the code that I had received, and he made the experience more complicated than it needed to be. Overall he made me feel as if it was a bother that I was trying to rent a truck from him.Thomas C.
The owner walked me thru the 24/7 process and was super helpful on the entire transaction.Susan M.
Well app wasn't taking my ID picture, so I was going to go inside and ask for help. Problem was, even though their hours said open, the door was locked. They guy was outside cleaning things instead. Then when I finally got my code it was â€œhoesâ€. Then when I was looking for witch truck was mine I couldn't find numbers or anything indicating it was mine till the guys cleaning came out and told us. He was doing a good job cleaning thingsKathrine B.
Warn people that this site is unmanned and you won't get keys until you complete a long and complicated iPhone process. The online system doesn't work until you are physically at the pick up site. Having to provide two contacts to vouch for your existence was surprisingly difficult because most people we know are at work. They cannot answer random phone calls or texts at work. I wonder if that requirement has reaped positive benefits for the U-Haul company?Lois C.
El cliente no dejó un comentario.Rustin A.
The uhaul was clean but the guy working was rude, late and didn't have the uhaul ready until 15 min after my pick up time, and was so unhelpful when my mobile check in didn't work. I asked him one question and he was rude and unhelpful and then put headphones on so he couldn't hear me again.Anna L.
Didn't like the online-only check in and check out. Person was rude when I called number on door for support.NEIL D.
El cliente no dejó un comentario.James W J.
This is not for the pick up location but the online dealing. Make the online communication more user friendly and less confusing. I kept being told by my registration page that I had no reservations; and then when I did find my reservation,Larry L A.
The computer system was not working so everything had to be done by phone and through a remote system in Denver. It made everything take longer that normal.Curt S.
No improvements, the "by phone" process was fairly simple, I got a little confused but the man at the location noticed and stepped in to help, he was very helpful with walking me through the process and questions with the truck as this was my first time.Andrew C.
El cliente no dejó un comentario.Michael C.
Hours from google search did not match actual hours.Brian W.
it was closed, and no where to really drop off the truck, it worked out, but it was a scare not knowing if it was done right and there were a lot of signs that said if this was wrong i would be chargedRobert S.
Everything went well. Nicely done.Benjamin D.
They said my alternate contact didn't answer, but my contact called me after and said that he did answer but they put him straight on hold. The whole pick up process was difficult for many reasons.Alejandro S.
The young lady helping was wonderful but the guy running this place is horrible! He was rude, he got my order completely wrong, wouldn't admit it was his mistake! Tried to blame me and gaslight me like I have some magical power to change the order myself. He was a complete jerk to his employee. In professional as all get out! The corporate office called me and fixed everything with my Norse that he screwed up. Do not go here! This guys was an ass to everyone I saw him speak to. You don't run a business by yelling at your customers and blaming them for your own mistakes. I tried to tell him he had the wrong reservation and give him my reservation number but No dude knows better than every one else. Misogynistic Much?! Seriously this dude sucks! Don't go here!STACY J.
The location is awkward because there are no designated places to park the trucks. The owner of the area had me park the truck by the garbage container. I wasn't sure where to park the truck upon returning the vehicle.Heather B.
El cliente no dejó un comentario.David F.
Online experience was spotty. Website was not very responsive or intuitive, and the pickup/drop off was confusing and lengthy. Probably just stick with in-person appointments whenever possible, until the online experience is more cohesiveMike N.
Absolutely not! And if I would have read the reviews before my husband booked this rental I would have walked the 14 miles with the furniture rather than rent with this company again. I refuse to watch a manager talk to his employee like that, wife or not. And I WILL NOT allow any person to talk to me with the amount of disrespect he had. I work with the college and will make sure to never recommend this place. Do NOT rent from here, read the other reviews the manager Shawn is so disrespectful!Tory L.
El cliente no dejó un comentario.AJIA H.
El cliente no dejó un comentario.Sarah P.
A quicker process to gain entry to the rental would be appreciated, especially since I was texted/prompted to do an early check-in in order to make the process quicker, which of course I did. However, it took about 15 minutes to get me on my way and I was all set to go but then I was asked to move my vehicle more than a half mile away (I was moving/traveling alone), and then walk back! I was told that "the landlord doesn't like too many vehicles in the parking lot". WHAT?? It's a business next to other businesses, and parking while you complete a business transaction shouldn't be an issue. I don't blame the young woman giving me the message, but come on "landlord"! You can't tell your employees to ask customers to park their vehicle over a half mile away, then walk back to get back to their rental vehicle, AFTER crossing 4+ lanes of traffic!! Apart from those added stressers on top of moving which is already very stressful, the rest of the pick-up/drop-off interaction was very pleasant, thanks to the young man and woman that were working on 07/31/2021 @ 9AM.Ashley H.
The owner/Manger guy is EXTREMELY RUDE, disorganized and has horrible customer service. Got there after reserving online and took 30 minutes for them to 'bring truck around. Was told he 'got distracted' and 'forgot what I was doing. Truck had a dirty windshield and cab wasn't very clean. Radio didn't work. Truck made a funny noise every time you pressed on the gas. Got back to return. I swept Truck out but apparently not as well as i should have so owner accused me over and over of lying about sweeping it. I offered to respect, he couldn't find a broom. I offered to pay any charge for not having it to his satisfaction, he would rather argue and be rude to me. Both employees there at time talked about quitting because of this guy's anger issues. There was a little but of dirt/sand in the back of the truck (HD INSISTED on dragging me out there to PROVE I didn't sweep it at all) but not even enough to fill half a shot glass. Just glad the truck is back and there are PLENTY of other places to rent a truck for a dump run from so won't be using Uhaul ever again if this guy is who you let represent you. Get the name of the nice and brave young lady who did my paperwork, I'm sure she will verify my story. Huge disappointment from someone like UHaul.Julie D.
El cliente no dejó un comentario.Alexander G.
Very nice staff.Lori K.
El cliente no dejó un comentario.Matthew W.
The key was not in the lock box for pick up. Thankfully someone showed up and was able to get the key to us after 30 minutes of stress.Andrew W.
Madeline was very professional; however, offering 24x7 truck share in a location which offers zero cellular connectivity without offering any WiFi option was very frustrating. In addition, I drove the van 17 miles, yet had to put 4.5 gallons in the tank to fill it. Location would/could not offer any discount for the extra fuel I had to purchase which would cause me to not use this type of service again.Richard C.
El cliente no dejó un comentario.DONALD S.
Was not that friendly and made it a difficult check outJAMES V.
Man came from around the outside of building, no name given, no company name tag or clothing indicating his association with U-haul. Put on face mask (COVID-19 ok), would not let me enter office. We conducted â€˜business' on railing outside shop, odd. Just seemed sketchy to me. No printed receipt or contract, his 2 recently purchased printers weren't able to connect to his system. Upon returning the van, encountered another employee, who did provide his name. I anticipated him checking mileage and condition of van, did not happen, he didn't even check to see if we locked vehicle on the back lot. Boss (man I dealt with upon pick up) called employee and was told to lock up and walk away from me. He did as instructed and explained it was 5:01 and needed to lock up. I had been instructed to have the van back prior to 7:00 PM. Perhaps just different business styles and consumer expectations based on past u-haul rental experiences. Perhaps interaction with a smaller business (store front, inventory, working equipment to run office). It all worked out, we rented the van, completed our task, returned the van with 8 additional miles, full tank of gas, and clean. I am waiting to see if $ coming back to me actually does.JES R.
When we arrived at the location for pick-up (on time), the door to the business had a handwritten sign that stated they were closed for a few days (including our pick-up day). We went through the process of getting the vehicle on mobile and figured out the U-Haul was behind a locked gate. We spent 1 hour trying to talk to other tenants and on the U-Haul help line trying to get access to the vehicle. We tried three different numbers for No Limit Services (facebook, website and the number provided by U-Haul) all of which had been disconnected. Eventually, the owner saw us standing by the locked gate on his security camera and drove to the location to let us in. It was nearly 2 hours before we were able to drive off in the vehicle. It also didn't have a dolly in it as requested, but the owner was able to go and get one for us. I won't be using U-Haul for my next rental, nor will I recommend them to others. I will say that the customer service reps on the phone were pleasant and sympathetic, however, they weren't able to resolve the issue and I was passed around and hung up on multiple times.Curtis H.
nice customer service and close to the end addressISAAC C.
Very friendly staff.Anthony W.
It was hard to figure out where to park the truck and in general. It was behind a building. There was a sign of where to go, but once you were in the return area, it was unclear where to park the truck we were returning. The person who helped us was good.James M.
El cliente no dejó un comentario.Kathryn L.
The man at this location was so rude, unprofessional and made my daughters and I feel like we were an inconvenience to him. We had a 1pm time and didn't leave until 1:45 which threw off everything. Several other people had been waiting over an hour and some even left. This guy was unbelievable with how he spoke to me and his demands like opening his windows or being a smart ass. I will not only never use it again, but I will make sure others know about him.CHRISTINE R.
Verizon does not work at this location. I was told to try standing by road.. The app kept freezing when I'd get service because I'd lose the connection. Additionally the person working there was so uncomfortable to be around I would not choose this location again.Lisa F.
Absolutely nothing. Fast & friendly.Tami M.
El cliente no dejó un comentario.Gavin W.
First of all, the trailer was not at the correct location and it had a popped tire. This was not communicated to me until we tried to pick it up. This ended up putting us way behind schedule. When we were finally able to pick up the trailer the customer service was terrible. Whoever was helping us was extremely rude and impatient. There was little to no signage so we were confused as to what was required from us. I'm very disappointed in this experience and I will lost likely look into another service the next time I need to move.Paige N.
There was only one employee working hard for 4 customers at one time get him helpMICHAEL M.
The employee was beyond incompetent.Robert K.
Nothing. Good experienceDennis K.
Sean who checked vehicle back in was excellent. He was very professional and quick. I appreciated him taking the time to help me park and walk me through the steps with a smile. Very pleasant person.CECILIA C.
Alex went above and beyond to accommodate me and was excellent to work with. He was understanding and flexible, a real lifesaver. Thanks again Alex!ADAM S.
El cliente no dejó un comentario.Rick F.
Key not in assigned boxRobert B.
Shawn (I believe that was his name) was great in telling us where to drop it off and going through the checklist of the closing procedures. This is our second drop off at this location and we'd definitely do it again if wrJOSEPH D.
The gentleman that took care of us was outstanding. He took his time explaining everything. Always answered to phone as I called a few times. He also called me about 30 mins before I was due to show to make sure everything was till a go. Great customer service.Amina H.
Alex was a Rockstar! Equipment was clean and had everything we needed to get the job done! He even stayed a late to make sure the truck drop off went smooth. We greatly appreciate the short notice we gave, and highly recommend using their services. Thank you for everything Alex, you rock!Debra B.
El cliente no dejó un comentario.Bruce Z.
Very helpful staff. Easy process. Thank you!David G.
There were so many things wrong. I would like to talk to the Corporate owner. My friends, Randy & Lyn Parker drove the truck from CO to TX without ANY AC! The front windshield molding was flapping for 22 hrs! The whole truck sounded like it was falling apart. They are lucky to be alive! I requested a FULL REFUND and was given $300. that I did NOT okay. I tried calling the 1-800 # and the local #'s multiple times to be kept on hold for up to 30 minutes and NEVER talk to anyone!!!! I want an "OBJECTION COMPLAINT FORM"philles E.
The guy in charge was extremely rude. But his assistant Alex was very helpful, and kind of a buffer for the other guy. Thanks again for taking care of me, Alex.Ethan T.
El cliente no dejó un comentario.Joni M.
El cliente no dejó un comentario.ADAM W.
Everyone was most helpful. They were above and beyond what I expected!ELIZABETH H J.
Not very professional. Loud music in the background while trying to make the transaction.Victor M.
You charged me for another day . it was returned before my day was up. Before 12 hrs.Was not told by the moron who rented it to me to bring back by 2.30 am. The moron was hiding in the office!!!! The whole time. I am turning you in u haul Corp to tell them how you are scamming me. The moron called me about 8 am and I told him it was on its way there. I want my money back!#!!! .MERLIN B.
I reserved a truck at a specific location and was not notified that my reservation was moved to a different location due to availability. A little forewarning would have been appreciated.JENNIFER K.
El cliente no dejó un comentario.Vance R.
Alex was fantastic and very helpfulJohn B.
Great experience, Alex from the North College did a great job getting me in and out quickly and efficiently. Highly recommendADDAM M.
The sign was so small I could not see it. Customers were not allowed into office. They would not except used u-haul boxes to give to other customers and in fact would have charged me the cleanup fee. I swept the truck before returning it but was accused of not sweeping it at all...it bordered on insulting. At least he lent me a broom to sweep it again.Paul G.
The guys were very helpful with the drop off and pickup process. I had no issues with the contract or anything else. They were also friendly!Ryland H.
El cliente no dejó un comentario.Ashley W.
Alex and Shawn are wonderful to work with!SUSAN W.
Fast and simple drop off. Alex was very helpful. Great customer service experience with him. 10/10Jeremy G.
Excellent customer service from Alex. Very friendly and made the drop off process fast and simple. 10/10JEREMY G.
El cliente no dejó un comentario.Nicholas G.
Keep up the good work.MAHDI A.
Alex was phenomenal. Helped me out a ton even while he was slammed with other customers. 10/10 great employee and great service.JACOB G.
Why is renting a moving truck locally for a day so much more difficult than getting a rental car when i travel for business? I can rent an $80k car/track in less than 10 min max but a moving truck is sooo much harder. They had to call my wife to verify before the rental was approved. are you kidding? If this is what i have to deal with i will find other options. I rent cars 2-3 times per month and even when things don't go smooth, those deals are way easier than renting a moving truck. You must be able to simplify this. i was stunned and frustrated and could not belive it was really that hard.ELBERT R.
El cliente no dejó un comentario.MICHAEL GLEN II C.
The gentleman who helped me was timely and professional. He provided great customer service and I would highly recommend anyone seeking U-Haul services to this location.Cole R.
The check in process took almost an hour. There were only 2 employees working, one of which just seemed to disappear after 5 minutes, leaving the other guy alone. The key wasn't in the lock box so we had to have the lone employee running all over helping us. It just seemed way too disorganized.James M.
Uhaul as a company sucks. I will never use uhaul again. The guys at this location were freaks. You couldn't even go in the store. This has been the worst experience ever.Jeff S.
El cliente no dejó un comentario.SUSAN R.
Alex & Shawn at No Limit Services were very helpful throughout the return process. They guided me to the parking lot, helped me out with cleaning up, returned a lock I left in the truck, we're sincerely interested in my my experience, & overall very professional & friendly to work with. Highly recommend Alex & Shawn at No Limit Services.Dino P.
Sean was very fast and helpful. Overall great customer service. I would rent from this location again. 5 stars.SHAEFER B.
Kasold always good service , truck was a little â€œuntidyâ€ ... we returned it in Fort Collins , to the most unfit, rude employee , Who completely refuse to come outside and check the truck with me... after speaking with customer service this evening when I noticed a $25 charge on the credit card statement I found out he said the truck was dirty. Trust me after years and years of renting from U-Haul I have never been charged an extra charge or lift anything dirty. If this charge is not reversed I will never use U-Haul or PenskeROBERT S.
The staff were very unprofessional. Took about 45 minutes to pick up the van even though we did the pre check in because the employee was very flustered. Hekept repeating himself and saying, â€œSorry I can't rememberâ€ and when I would say you already said that on multiple occasions his response was, â€œSorry I wasn't paying attention.â€ He texted me multiple times through out the day, including him asking me to call him and when I did it was about nothing new that we hadn't talked about when I picked up the van, and once again he apologized and said he forgot he already told me. Overall, it was unprofessional and we were not happy with the service. The van it's self was great, clean and did the job.Jill T.
El cliente no dejó un comentario.Kegan M.
After a long exhausting move, these guys made it so easy to return all three vehicles. We were going to have to return one to a different location but they allowed us to return all three at one location. Very nice guys.susan L.
El cliente no dejó un comentario.William O.
The customer service was outrageously horrible and rudeRANDALL T.
El cliente no dejó un comentario.Rebecca F.
The personnel were OK but it was very diificult to drop off--hard to find and hard to find anyone to help us. After we found someone to come out to help us return the vehicle, everything went OK, but it still is very tricky--signage is very hard to find and figure out.CAROLE L.
We moved the last day in February and had the truck for 2 days. Everything went smoothly. we recommend this location and the U-Haul to anyone doing it themselves. Lisa and StephLisa F.
The person attending did not answer the phone after multiple tries (no contact/instore allowed). They also did not know how to process certain parts of the order. All communique was done via text message.HANNAH O.
This experience was terrible. I will NEVER use U-Haul again, and anytime a friend or family is moving, I will certainly share how UNHELPFUL the online checkin experience was...and how pointless your 1-800 number is. On your website, you might consider telling your future customers that they need to have Chrome downloaded on their phone. I only had Safari, and I sat outside for 45 minutes (my husband had to drop me off because we only had one car) while I tried to figure out what to do about the â€œWe cannot recognize your locationâ€ message I kept receiving on the UHAUL website. This was crazy making. (My fingers were getting so cold, my phone wasn't perceiving my touch. I'm sure you can imagine how frustrating that was.) Once I downloaded Chrome, your checkin system worked fine...but that was a long and very cold (around 30 degrees) 45 minutes trying to figure it out. Unrelated (but equally frustrating), I have NO IDEA why the latest time I could possibly choose to pick it up was 6 am. That is crazy. For future reference, a later pickup time than 6 am would be a better idea. We've never had any trouble with U-Haul before, but this experience was SO FRUSTRATING. We lost 45 minutes from our move, so we didn't actually get to finish moving all of our stuff. We had to make multiple car trips to move the remaining things, because we lost that 45 minutes when I was sitting outside the pickup location, waiting on hold (the 1-800-GO UHAUL number is kind of a joke...I was on hold for 20 minutes waiting to talk to someone, and eventually hung up and tried to figure it out myself) and trying to figure out how my phone could transmit my location to your website (apparently it just didn't like Safari...or Safari couldn't transmit my location, even though I checked my settings and it was set on â€œShare my locationâ€). I feel kind of badly writing all this negative stuff...but truly, this was a very disappointing experience. Feel free to refund us if you want us to have something positive about this extremely frustrating truck rental. Respectfully, KimKimberly S.
El cliente no dejó un comentario.Dan T.
Shawn did a great job with customer service.GRANT S.
Shawn was great! We originally booked one day to move out of our house on a Saturday and unfortunately ran into the local transfer site closing down due to high winds and wouldn't be open until the following Monday (mind you we had the entire truck stuffed with household stuff we were needing to throw out) - Shawn was great about explaining what our options were since we potentially had to extend the reservation - thankfully things worked out and we were able to get the truck back in time! Quick and smooth transaction! Thanks again!!Rose C.