Customer Reviews for No Hurts Car & Truck
(U-Haul Neighborhood Dealer)

4,714 reviews

5301 Pennell Rd Fl 2   Media, PA 19063
(South of Granite run mall and North of Five points in Aston on rte 452)

(610) 494-3238

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(610) 494-3238

5301 Pennell Rd Fl 2
Media, PA 19063
(South of Granite run mall and North of Five points in Aston on rte 452)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There was a human being there. She was very nice . It was much more reassuring than navigating a phone app. Especially an app that doesn't work very we

Raymond Palladino 
Rating:
5.0

Candace can not be beat for customer service. She’s the reason I’ve used U-Haul exclusively

JOHN ILLING 
Rating:
4.0

Customer did not leave a comment.

carl everett 
Rating:
5.0

Customer did not leave a comment.

KIYON DENNIS 
Rating:
5.0

Great experience (again) with No Hurts

Louis Lombardo 
Rating:
5.0

Customer did not leave a comment.

JOHN PIVNICKAS 
Rating:
5.0

Customer did not leave a comment.

DERWIN CANTY 
Rating:
5.0

Return customer

MICHAEL STREHLE 
Rating:
5.0

Great service. Friendly staff. Easy to do business with. Highly recommended.

RICHARD KEDANIS 
Rating:
5.0

Excellent people and service!

Michael Staiber 
Rating:
5.0

Very helpful service lady (don’t know her name but she was a Bernie Sanders fan). Would definitely use this location again

David Rappaport 
Rating:
5.0

Great customer service. Fast and efficient. Loved the cats.

victoria teschner 
Rating:
5.0

Customer did not leave a comment.

David Morrison 
Rating:
5.0

Good job

dan delaney 
Rating:
4.0

This is actually in Aston. There was only one person working at the time we came, recommend you allow an extra hour to get processed.

Samantha O'Grady 
Rating:
5.0

This was an easy, excellent experience as always. This facility is great.

ken west 
Rating:
5.0

Good location but using self service app is slow and laborious. Will only ever rent U-Haul again from a location that has in person service.

Calvin Hollinger 
Rating:
4.0

Customer did not leave a comment.

Matthew Fares 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEWIS 
Rating:
5.0

Customer did not leave a comment.

juan segarra 
Rating:
5.0

Customer did not leave a comment.

Chandan Das 
Rating:
5.0

Customer did not leave a comment.

Paul Beckett 
Rating:
5.0

Nothing. Everything went smooth. I did everything online and made everything quicker to pick up the truck and go about my day.

Kevin Matwiejewicz 
Rating:
5.0

This U-Haul location has the best staff and is always happy to help make the best experience when renting a U-Haul.

Lee Logenberger 
Rating:
5.0

Customer did not leave a comment.

William Hamilton 
Rating:
5.0

Customer did not leave a comment.

Zoia Pavlovskaia 
Rating:
3.0

Auto hauler was not in good shape. No tail lights and tie downs would not hold till 4th time stopping to tighten them. Could have been in better shape. Was told ALL lights worked but found out after dark no lights.

Larry Pierson 
Rating:
5.0

Very Nice owner

tatsuiko kondo 
Rating:
3.0

Everything was fine

CHRISTOPHER VERICA 
Rating:
3.0

This company is corrupt and has no actual customer service or real follow up. You charged me after the customer service rep clearly said there would be no extra charge. No one even actually went to listen to the call and the. You treat me terribly on the phone as if I’m making up the situation. Will never use uhual again

MICHELLE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Carl Everett 
Rating:
5.0

Judy was very helpful and made the process easy.

Juliaq Skare 
Rating:
5.0

Customer did not leave a comment.

gail mcmullen 
Rating:
5.0

Very cheerful and pleasently personable owner. I would HIGHLY recommend anyone to use the services offered at No Hurts Car & Truck

Michael DeGeiso 
Rating:
4.0

There was a problem with the brake it would jerk when applied.Very very bad when no load !

Ronald McGhee 
Rating:
5.0

Very nice and professional lady

ABRAHAM SHERIF 
Rating:
5.0

No Hurts Car & Truck called to confirm our drop off. They were courteous and friendly. Advised we could drop off after hours. Advised to just park the truck and use the drop box for the key.

Samuel Amicone 
Rating:
5.0

It was nice dealing with people that helped us book a rental and save money with their suggestions. Friendly people and atmosphere. Truck was perfect. Definitely recommend!

Richard Kostes 
Rating:
5.0

Excellent customer service. Thanks again

David Carney 
Rating:
5.0

Customer did not leave a comment.

Jacob Choi 
Rating:
3.0

The place is a dump but functional.

Craig Lightner 
Rating:
2.0

They changed pick up location at last minutes. I originally scheduled to pick up at 8am, but the site wouldn’t allow me to pick it up until 830 and they opened late because people don’t want to show up to work on time, so on top of having to travel 3 times further to a different location, I was out behind schedule an additional hour. Then when I was checking in and inspecting the truck, there was a padlock left on it and I had to remove it with bolt cutters. AWFUL experience. I will use a U-Haul competitor for my next move.

Michael McQuaid 
Rating:
3.0

Customer did not leave a comment.

Julie Senko 
Rating:
4.0

Staff is always friendly and helpful

BRUCE ATKINS 
Rating:
3.0

You have charged me extra miles . I have only used 25+ miles and the lady in the front desk charged me 80+ miles . Can you guys resolve this . I have pics as well for proof .

Pavan Vijayapuram 
Rating:
5.0

The people there at No Hurts are wonderful. Extremely helpful. Truck was clean and had the equipment needed. Highly recommend to anyone.

Maureen Cimino 
Rating:
2.0

Customer did not leave a comment.

Brandon Torres 
Rating:
5.0

This location went above and beyond to make our experience outstanding

Gillian Umstead 
Rating:
5.0

Customer did not leave a comment.

ERIC DAY 
Rating:
5.0

Customer did not leave a comment.

Artur Minasyan 
Rating:
5.0

Very happy with my rental and the customer service. No hassle, just ease of mind.

Vincent Razzano 
Rating:
5.0

Customer did not leave a comment.

Sam Speer 
Rating:
5.0

Customer did not leave a comment.

Christine Neugebauer 
Rating:
5.0

After getting to 4th street Chester location I the pouring rain to find the truck I reserved blocked in and no keys !!!(nightmare) customer service was appsolutely great getting me a refund and sending me to new place

Stephen Bytheway 
Rating:
5.0

Easy pickup and return.

Wes Fraim 
Rating:
5.0

Staff was friendly and excellent. Very welcoming and helpful.

Christopher Savage 
Rating:
5.0

Repeat renter love this place Staff 5 stars

MICHAEL STREHLE 
Rating:
5.0

App is terrible for the 24/7 truck share. Thankfully the person working in the office saved us and was wonderful! App needs a major overhaul- don’t offer it if it doesn’t work!

GARY MARKS 
Rating:
4.0

Truck was dirty.

Michael McGowan 
Rating:
5.0

Customer did not leave a comment.

ira josephs 
Rating:
5.0

Judy and her husband run a really friendly business and made it very easy for me. I will return and use their rental again because I can trust them to help me.

David Gorski 
Rating:
5.0

Customer did not leave a comment.

James Nordstrom 
Rating:
5.0

Customer did not leave a comment.

Brent Singer 
Rating:
5.0

Great experience. Very flexible when plans changed! Will be back again soon!

Nancy Doyle 
Rating:
5.0

Customer did not leave a comment.

Louis Lombardo 
Rating:
5.0

This place was very accommodating given my circumstances and I appreciate the level of empathy and professionalism from the team and staff! Thank you all very much. Merry Christmas!

Derrick Johnson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Spencer 
Rating:
5.0

Customer did not leave a comment.

Richard Iardella 
Rating:
5.0

Having used this particular store perviously I was perfectly satisfied. After paying for my reservation the date of my move changed a couple of times. No Hurts took my schedule changes in stride and I was able to use my rental equipment without damage to my finances. Service is always personable & efficient at this store.

Marty Howell 
Rating:
5.0

Customer did not leave a comment.

LAURIE MCCARTHY 
Rating:
5.0

Amazing service

Alex Elliott 
Rating:
5.0

Customer did not leave a comment.

Scott Grau 
Rating:
5.0

The folks who run this office are AWESOME! They are so easy to work with and make the entire process a breeze.

THOMAS LAKE 
Rating:
5.0

I have rented from No Hurts several times and every time the people are courteous, helpful and professional.

EUGENE MORRA 
Rating:
5.0

I only use this place. People are great and knowledgeable and if you have any issues they will help you anytime.

Steven Edwards 
Rating:
5.0

They were kind courteous and explained everything, quick and efficient. Great experience!

Eileen Pucci 
Rating:
5.0

Customer did not leave a comment.

tom clark 
Rating:
5.0

Customer did not leave a comment.

Mark Ziebis 
Rating:
5.0

She is very kind to cats

GERALD ZELL 
Rating:
5.0

Customer did not leave a comment.

Warren Lee 
Rating:
5.0

Great customer service Judy was terrific

Joseph ilisco 
Rating:
5.0

Customer did not leave a comment.

Patrick Hanahan 
Rating:
5.0

Always excellent service! Only people we use.

FREDERICK SCOTT 
Rating:
5.0

The rental agent was terrific. Very helpful. Answered all my questions and made the process easy.

Thomas Ryan 
Rating:
3.0

The location was fine. The virtual check in and customer service was terrible. Lacking clarity on the required verification left me having to have the operator call my sleeping wife and 83 year old mother to verify as well S travel 20 mins back from the the site for my passport, putting me 1.5 hours behind schedule for a pick up. Coupled with the fact the truck had no scraper on a 30 degree morning, the total amount was more than what was quoted despite driving fewer miles, the whole experience was rough from start to finish. At least the woman running the return was nice. Would 100% not use U-Haul again

Christopher Coats 
Rating:
5.0

Nothing but the best!!! Rent with total confidence. I love them!!! Been using them for decades

Michael Cirigliano 
Rating:
5.0

Customer did not leave a comment.

Richard Becker 
Rating:
5.0

Customer did not leave a comment.

Brian Pawlaczyk 
Rating:
5.0

Customer did not leave a comment.

Mark Roth 
Rating:
5.0

Customer did not leave a comment.

Michael Murray 
Rating:
5.0

Customer did not leave a comment.

mary magrane 
Rating:
5.0

Customer did not leave a comment.

Rhianna Hurst 
Rating:
5.0

Ease of reservation, equipment, access to rental location were great reasons to rent at Pennell Road U- Haul. Excellent experience. Well worth our rental cost. Would highly recommend.

THOMAS TROPIA 
Rating:
5.0

Before the day my rental , someone call me to confirm with my reservation, he also guild me how to use the mobile pick up , but I think the App is slow and difficult to use , or just me ? But we call for help , she is very helpful and finally I got through the 4 steps . I would think that verifying process of driver license and 3rd party identification or confirmation can be done before a day of reservation, I seat in my car try to figure out what to do with the App about 30 mins . Because of early morning , was very dark and scary to walk around look for the truck number . May be can put the big sign over the windshield . Anyway!

Croovy To 
Rating:
5.0

Customer did not leave a comment.

jonathan prichard 
Rating:
5.0

Great customer service

Perry Cantor 
Rating:
5.0

Customer did not leave a comment.

jeff oreski 
Rating:
5.0

Good service

EDUARDOSANTOS GARCIA 
Rating:
4.0

I’ve rented several trailers from different locations. This was the only one that hooked and unhooked the trailer, which I found comforting since most renters are not experts doing that. The only drawback is difficulty pulling out onto high traffic state hwy with poor sight lines.

George Kent 
Rating:
5.0

Great customer service. Clean, well-maintained vehicles.

Beth Strauss 
No reviews have been submitted for this location.

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