Great Service will recommend this location 5/5 Star!Nhelmar S.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was not able to access the code after logging in. It would not email me or text me my code I needed to enter. Then it timed me out and I was not able to get the rental through online. I had to do it person to person. Not happy with that experience at all.Janna T.
I am filed the gas but he charged extra 13 $JEYAPRAGASH K.
Great Customer Service! and fast transaction! I would recommend this!Nhelmar S.
Merchant was very helpful.Ashley G.
The worstAhmed A.
They wasted my one hour i booked for 11:30 and i got keys around 12:30 for which i have to pay extra to the labor man which i hired.. Really bad experiencePiyush K.
One thing is i filled almost a 30$ extra gas in u-haul by mistake as its meter not shows reading properly but when i ask the u-haul shopper guy he said its your fault. I rented truck many times from u-haul even this issue happened once before but they solved it.But in this location guy was very helpless. ThnxSukhbir S.
the attendant gave me the electric cable and said I need to hook up the trailer myself. I refused, so the employee with the advantage of dissatisfaction installed a trailer for my car. The trailer was covered with snow.Jerzy W.
I do not see anyKARTHICK S.
The 15'' truck I took leaked and mattress got wet,MDF furniture got damaged.i never expected it from a u haul companySunil S.
This owner needs to be more honest. Charged for $7 dolly that we told him we didn't want, he refused to remove the charge and kept asking us to take it. We asked for half dozen blankets and only received 4. He said "it doesn't matter." Other locations I've been to have been much more helpful and honest. Avoid this textile store.Zheng Ping Z.
overcharged fuel, pick up at 15/16 capacity and return the same level of fuel, but charge me 1/16 around 10 dollarstianyan Z.
El cliente no dejó un comentario.JoAnn D.
This was my worst experience with U-Haul. I have booked for 12 PM but got the truck at 1.30 PM without cleaned/Sanitize and with just above half tank fuel, The delay made me pay an extra charge for the condo elevator. We fueled full tank as the guy asked to do so and said will pay back upon showing the receipt while handing over the key but he declined at the end and we lost around 54$ just for fuel. While returning, the guy called me and said if I do not return the vehicle at 5 PM(As booked), he will charge for the next day as well by ignoring that he handed over the truck one and a half hours late. I rushed and handed over the truck by 6 PM but his behavior was too irritating and it was a very bad experience for me from U-Haul. For more details, Please reach me on 6473311474. I really need someone to look into this matter seriously.Robin S.
El cliente no dejó un comentario.Qiuxuan Z.
Didn't run into anything special.Arash J.
The mobile checkin was very inconvenient. It took over 30 mins to get approval. This was very disappointing and caused us to shift our moving schedule.David L.
El cliente no dejó un comentario.Adeniyi A.
El cliente no dejó un comentario.Runze Y.
Original web booking for 8AM was moved (by U-Haul) to another location that only opened at 10AM. Truck was not there when I arrived. The reserved truck never showed up but I was able to take a truck that was being returned at 11AM by another Customer. I understand some customers do not return their vehicle on time but why did U-Haul move my reservation to a location that did not have a lot of vehicles. I would have gone to a bigger location that had plenty of vehicles. I lots 3hrs of the day waiting for a vehicle.rob G.
Owner was on the phone babbling away while I was Just told to wait after he was finished speaking. UNPROFESSIONAL!kevon T.
Good experience even though the equipment was poorly cleaned inside and the ramp was completely dirty.Alexsandro A.
I was overcharged for $19.93!!!Nima M.
Friendly service. Great communications. Honest. These cargo vans run great. I've been to this location 3 times and I'll go back again the next time I need a cargo van.Robert G.
Need reviewing this locationZiming X.
Good location, very central and very clean truckRMAURICIO G.
Be Honest with customer.And follow U-Hal policySaeid H.
Customer service was worst the guy kept lying to us we booked for 2:30pm I was there exactly at 2:30pm and he kept lying truck is coming truck is coming i had wait till 5 pmAQEEL A.
Dear UHAUL, Please be aware that the staff/owners at Nivetha Textile were extremely unprofessional. - A call was received from someone who shouted â€" Do you want the van??? - I responded who is this? They didn't respond. - I said is this UHAUL? Then they said yes, I replied I would be there in 15 and was hung up on. The person I rented the van from had no idea what they were doing and could not provide a receipt then stated they would email it to me. Then sent a link in where I could not upload pictures to UHAUL showing the current damages. The cargo van was in terrible condition, the front bumper was being held up by a wire, there was damage everywhere. The interior cab was filthy and there was food. The vehicle pulled on the highway and is in need of repair. I documented everything and returned the van with nearly a full tank, I was not provided a receipt again not compensated for the extra gas I put in. I will not be going back to this location again.Michael D.
Having the same questions as the Rental Drop-off Location Survey.Gustavo T.
El cliente no dejó un comentario.Peter J.
It's better if you will upgrade the app and then the app has a easy operation to pick up and returnXiaobing Z.
El cliente no dejó un comentario.Quang Long T.
El cliente no dejó un comentario.Maruf A.
El cliente no dejó un comentario.Donald M.
Great customer service and clean vehicle in good shape. This shop owner does his best to take as much stress out of your move as he can.Noemi H.
El cliente no dejó un comentario.Cheong H.
El cliente no dejó un comentario.Hoai N.
El cliente no dejó un comentario.Bradley D.
El cliente no dejó un comentario.Longfei Z.
that person should not have uhaul freanchise to operate the business. terrible service and not friendly at all made me wait almost an hour to get my vehicle even when i checked in online and expected the vehicle to be brought back the same time,,, horrible experienceSAIF J.
Super friendly owner, pleasure to deal with and very accommodating.Kenneth C.
We reserved the truck, however, when we went there. They told us the truck is gone. We have to go somewhere else to find a truck. Really really sad. If you can hold the truck, don't do the reservationYun long Z.
El cliente no dejó un comentario.minan H.
El cliente no dejó un comentario.Brett H.
Excellent service. I will be back.Thomas M.
El cliente no dejó un comentario.Ravi A.
It was good experience.kumar S.
Even though the U-haul app didn't work, the person at the store was a lifesaver and assisted me with the detailsLuke B.
I had to wait 45m to get the trailer, even though I had checked in online (my information had to be "rechecked"). I was not given an agreement (suspect the dealer wanted to scam U Haul) or a diagram marking the dents and scratches on the trailer. Was charged an extra day for delivering the trailer 3h hours late, even though I was told that I could return it until the end of the day at no extra charge when I reserved it. Will not go back to this location.Marcelo S.
clean plz calculations mistakeCHANGGU K.
I had a pleasant experience. No unexpected surprises. Rep hooked up the trailer to my car which I thought was nice since I could've done it myself.Conrad Z.
I requested quilts and a furniture dolly which were not provided. The facility was closed so there was nobody I could talk to. I mentioned this to the online check-in person and he told me to come back a few hours later once they were open (not a viable option as we were on schedule), or to call a phone number in Kawartha Lakes (90 minutes away). After returning the vehicle I found the owner of the facility outside and he said he intentionally had not put those items in the truck for fear of them being stolen overnight. He further said that I should have called the number hand written on a door for a business that seemed different from the U-Haul rental business. The communication process for this situation needs improvement.Mark W.
El cliente no dejó un comentario.CHIBEOM P.
This was a horrible experience!! I was first given confirmation with a reservation number that DID NOT exist. Once that was resolved, the 24/7 mobile check in today over 30minutes and did not allow us to check out upon return. Very disappointed with the service for this trip!Nicholas D.
El cliente no dejó un comentario.Jianhua Y.
El cliente no dejó un comentario.JITHIN R.
This is the worst experience at all levels that I could have ever imagined! I've also been overcharged on my invoice for cleaning! Until this point, I was a loyal U-Haul customer. I could not be more disappointment in my U-Haul experience. The vehicle was filthy and uncapped.The customer service was unspeakably badMIGUEL G.
I had the worst Customer service experience you can imagine dealing with the owner of Nivetha Textile. I have never met an unprofessional, ignorant and disrespectful person in my life. Being a business woman myself and dealing with customers on a daily basis I couldn't believe my eyes and ears as the owner of the textile shop treated me and my fiancÃ© â€œLike Shitâ€ no pun intended. I will never again rent a truck from this location even if I was desperately in need of one in the future. I completed the online check in prior to arriving to the pick up location. I headed into the shop to ask for assistance as I was having a hard time in completing the Pick up truck portion online. The owner was on the phone and speaking loudly in his language and disregarding me completely. I tried getting his attention and despite him hearing me clearly he decided not to answer me. I asked for his assistance many times and finally he answered â€œYOU DO ONLINE, YOU DO ONLINEâ€ without giving me a chance to speak and ask for assistance when again he ignored me. I started to panic and felt super frustrated Where I started tearing up. He was on the phone yapping away with a friend and completely disregarded my existence and when he started to talk to me he was super rude and ignorant. This man is an extremely horrible person and should NOT have the opportunity to run a neighbourhood U-Haul at all. This is not a reflection of U-Haul but a reflection of the second party that does not have the skills or common sense to run a business let alone run a uhaul business and destroy U-Hauls brand. I suggest U-Haul to revoke their business from him before he ruins the company image even further in Toronto. I was so disgusted by this man that I did not even want to see or talk to him so I simply returned the truck and completed all necessary steps online to avoid him. PLEASE REVOKE HIS LICENCE TO RENT OUT U-HAUL TRUCKS AWAY FROM HIS BUSINESS.christina D.
Service was horrendous and unprofessional. I will never use 2525 pharmacy location again. I was surprisingly extremely disappointed because my repeated and often previous experiences at Doncaster location with Arthur have been amazing. I have a reservation today (Saturday July 4th to rent a vehicle for a week and most likely 2 - 3 weeks. I have gone with a more expensive option.michael H.
Have the vehicles ready on timeKen D.
El cliente no dejó un comentario.Mohammad S.
I was supposed to receive 15 feet truck by 12:30 pm , but I was told around 11:50 pm that I can't get 15 feet truck as there was break down. On the the other hand I was charged more than what I should've been charged for. The estimated calculation was done on the 20 mile but the actual was 16 mile. Could please return the money back to my account?Kamaran S.
El cliente no dejó un comentario.Junbi Z.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.johnny W.
The customer service was terribleJacob L.
El cliente no dejó un comentario.nithin R.
The boss in there not allow me to return the Van to another location that closed to me, he order me to return the Van back to his store otherwise, don't rent in here.chenyun L.
El cliente no dejó un comentario.Qinghua L.
The vehicle shows a lot of wear and tear. The steering wheel felt very loose. The floor was dirty. Covered with sand. So much so the items I has placed on the floor are now dirty.Mohan G.
El cliente no dejó un comentario.Thai L.
El cliente no dejó un comentario.Yu S.
The guy who is giving us the key is a rip off very rude and ignorant I will never go back to that place to rent uhaul again he is not supposed to work with costumers it's a bad picture on you uhaul I am very disappointedAdrian H.
Manager was very responsive, accomodating, and understanding. Will definitely reccomend him.Thai L.
El cliente no dejó un comentario.Satya Y.
Please check the gas amount by being seated and record the gauge reading same as customer agreed.Tao H.
El cliente no dejó un comentario.Ugyen L.
The track delivered to me while was not clean. There were much sands and nails from the previous customer. I cleaned it myself to be able to use it. Thanks,Mahmoud T.
Mobile pickup was bogged down due to volume. Contacted owner of the Nivetha uhaul location and he came over immediately to assist us with the pick up the truck. Nice person and good service. Cannot ask for more.Steve D.
The parking break (release) was disfunctional and I had to manually release the parking break that was engaged. Overall, nice franchise owner, nice guy would love to come back.Sujit E.
Self check in was not working, even used different mobile browsers but was still giving errors.ADNAN K.
El cliente no dejó un comentario.Jay M.
The gentleman at this location was professional in his approach and accommodating. He stayed back late on a Sunday night for me to get there and pickup the truck. Upon returning the truck, I had left something valuable behind, and he was accommodating in allowing me to return and access the truck again, after it was returned. Have rented trucks a couple of times from this location, have had good experiences, would go back, and would recommend it to others.Ramin F.
He charged me for more 2 miles, didn't interacted properly, was very rude with fuel level, didn't answered properly to any of the questions!!Dhruvil M.
El cliente no dejó un comentario.Allam K.
The lady whom i closed the contact with was unable to explain the charges for me I asked her what $3 environmental fee She didn't answer and she was angry at me I recommend that if you can mention that to your customer before charging will be niceYOUCEF S.
El cliente no dejó un comentario.Xiaoli L.
The store keeper doesn't know how to treat/talk with customers. Taking necessary details in regards to insurance (Which I've opted not to use Uhaul insurance) and still he needs me to sign on extra document which was prepared by him. I've no idea why that was done as I've been using U-haul for years now never experienced. And regards to fuel, fuel was in between 2nd and 3rd needle in the meter and not even half tank (I have pictures if required). Which is not easy to match the same while return. However, I've filled the gas more than what he gave me. And still he says the gas is low but "That is ok" . I was so irritated by his statement it looked like as if i'm giving less in return and as if he's doing a favor to me. I'm offended by his statement, it was so annoying. The gas was not given at specific range, I've filled more than it was and still the store keeper says " The gas is low but That's ok" ridiculous. overall worst experience not sure how this guy is running U-haul , hope he doesn't spoil the reputation which is at risk already.Joel B.
Great renter. Will be backPEGLAR A.
customer service needs to be betterHANXIONG L.
El cliente no dejó un comentario.sayu H.
Make sure your locations dont forget to prepare truck that was ordered 2 day prior to the moving date. Our location was moved 3 times! We ended up taking a smaller truck and have people wait for us for 4(!!) hours. The company wouldn't reimburse us for this time and didn't do anything to rectify this experience. Customer service did everything they could do, so no complaints here. Uhaul could apply their $50 Reservation Guarantee! to our order as they couldnt provide us with the reservation twice (!). Very unhappy with the experience.Olena L.
Business phone number needs to be updated.Justin C.
El cliente no dejó un comentario.Enrique S.
One time use u haul, get tons of junk mails every day. That's so sad.Liming C.
El cliente no dejó un comentario.Baoshuo Z.
Uhaul changed my reservation location without my consent. I had to detour 20km to pick up and drop off the rental. Uhaul has not reimbursed me for the extra distance travelled.Livingstone K.
El cliente no dejó un comentario.DWYANE W.