Customer Reviews for Nick's Self Storage
(Distribuidor de U-Haul del vecindario)

345 comentarios

528 Edgefield Rd Suite A   North Augusta, SC 29841

(803) 426-3476

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(803) 426-3476

528 Edgefield Rd Suite A
North Augusta, SC 29841

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Good service. The staff was very friendly and open to help. It was my first experience rented a truck and was fantastic!

Carlos P. 
Clasificación:
2.0

Truck dirty, damaged, Return procedure with cell phone took one hour

Randall H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRIETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack V. 
Clasificación:
5.0

Great customer service. I will be a returning customer. Jenifer

jenifer W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G.  |  Overall Experience 
Clasificación:
5.0

Thank y

SHEILA M.  |  Overall Experience 
Clasificación:
5.0

A great place to store your stuff. The employees are wonderful.

Elaine B.  |  Overall Experience 
Clasificación:
5.0

For the past almost 10 yrs I couldn't ask for a better staff of individuals. Our relationship made us family we became a family Knicks Storage. I would recommend them to friends and others. Thank you for all you guys have done. You made it safe, welcoming and easy to be a customer, client and friends. I appreciate everyone there!!!

LALETTA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori S. 
Clasificación:
5.0

This was by far the easiest transaction I have ever had with a UHaul. Amazing!

MEAGAN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyshell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL A. 
Clasificación:
5.0

Very good customer survive and convenient location

TATYANA S. 
Clasificación:
3.0

Literally just took trailer off and said have a good day, that was it. Tried to drop off the day before but the system would never show our location to get past the GPS issue (after following al instructions) so had to come back again the next day.

Chad H. 
Clasificación:
5.0

They were very friendly and always willing to help. Anytime I spoke with the manager he was always very polite and eager to assist in any way. I would most definitely recommend this team and facility to anyone.

Anais B.  |  Overall Experience 
Clasificación:
5.0

I saw there was a 4 hour block of truck rental time avail at most locations, but reserved it for 3 hours. I thought I could get all of the loading and unloading completed in the shorter time. When I called to see if the truck could be reserved for the extra hour, I was told the cost would go up to three quarters of what I paid for the 3 hour slot. Thankfully, when I looked at what extra was actually charge to my cc it was only about $20 extra. Just curious why the Uhaul rep on the phone tried to gouge the price per hour up so much when all I needed was an extra hour. I will recommend the 4 hour slot to others.

LESLIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

anne w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystina S.  |  Overall Experience 
Clasificación:
5.0

Though I did not store my belongings there a long period of tile the representative was very helpful with his information due to my family and I are new to the town and when it was time to move out they were very accommodating.

Billy C.  |  Overall Experience 
Clasificación:
5.0

Rented an appliance dolly with strap on to hold appliance securely. Apparatus that tightens strap was broken and I had to purchase bungee cords to secure appliance.

Stephen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kary A.  |  Overall Experience 
Clasificación:
5.0

Very helpful in unhitching trailer and updating paperwork. Felt agent went beyond expectations to assist me. Surely a better experience than where I picked up trailer. Couldn't have been any smoother.

robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMEKA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer G.  |  Overall Experience 
Clasificación:
1.0

1) Was told that as long as I turned the unit back in by 11:00 am the next day I would be charged for a single days rental and ins. I turned the unit back in at 9:30 am but was charged an additional day. Now, the manager won't return my call. 2) the unit was clean. However, the oil light came on 10 miles into my move. It was 2 quarts low. I filled the oil immediately.

KEVIN K. 
Clasificación:
5.0

Thanks for everything

MICHEAL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

Not a thing!

THOMAS H. 
Clasificación:
5.0

Very smooth check in. Personnel at the facility were fast and efficient.

Darren S. 
Clasificación:
5.0

What a great place to store my valuables. Safe and secure with excellent customer service.

CHARLES S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elise K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bethany L. 
Clasificación:
5.0

Had a bad rat problem. Destroyed my bed and washing machine.

Mark F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESS D. 
Clasificación:
1.0

I used the self-checkout feature of the U-Haul app. After going through the process I picked up the unit. I noted that the lower set of rear lights failed to work and took a photo of the unit number. I needed to pick it up earlier than the 10am opening of this franchise. At 9:37am I got a call from there with a threat that he was calling the police and report the trailer as stolen. I told him what I did and was told that it was a reservation only, there was no payment, and he was still calling the police. I told him that I made the reservation by phone and I gave my ID and credit card info when I did the self-check. I even offered to return it. He then said he'd check something, came back a moment later and asked for the phone number and name of another adult. After giving that he said that he "fixed" it and that I was good to go. He was extremely rude to me. He could have called to confirm that I had it and not accuse me of theft right away! I think he didn't check the U-Haul system until he put me on hold, then found that I did indeed pay for it yet he never apologized to me. I checked with the U-Haul center I returned it to and he said that unfortunately it happens too often with non-corporate centers.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

I spoke to a Uhaul manager named Devin (female) on the phone who was extremely helpful and made sure to correct my reservation. 10/10 recommend her to anyone ! Very polite and professional best customer experience I had in a while .

Brittany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmine H. 
Clasificación:
5.0

Friendly and accommodating

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hart S. 
Clasificación:
2.0

This location had a sign on the door stating that everything was contactless and that check-in should be completed on one's phone. We had trouble with check-in on mobile, and after thirty minutes called the store. We told them we were standing right outside and they said 'please come in -- not sure why we have that sign up anymore.' Which was confusing and cost us quite a bit of time. After we returned our rental, we were charged for Insurance even though we denied it at every turn.

Katie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

everett k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLS F. 
Clasificación:
5.0

I placed some bedding high on top of a 5 tier shelf and placed shelf in middle of unit, a mouse still found its way to my stuff and made camp. The thing died in my bedding and all of the bedding was ruined including the down pillows. I ha:e rented outside storage 3 other times and did not have any rodent issues elsewhere. I have moved to indoor storage now.

shane s.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY O. 
Clasificación:
5.0

I had no problems with making a reservation for a unit, however when I went to sign the paperwork for it, I was not told that the units located directly next door were not the units belonging to the office. It took two phone calls to get directions from the office to the storage units. Furthermore, when I called to report moving out of the unit, a note was made but I was not removed from the system and I received an invoice charging me for another month's rental.

ALISON J.  |  Overall Experience 
Clasificación:
5.0

Very nice associate. A keeper

ELIZABETH J. 
Clasificación:
4.0

Great staff, super friendly and helpful.

ANDREW S. 
Clasificación:
1.0

Complete Shit! I will never use this Junk again 45 minutes standing out in 30° weather on hold 8 times only to get hung up on again and again

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

It would be great if there is a person actually available to speak to a customer when the horrible app does not work (for Android). The app needs to be improved. I ended up having to get a third phone for the pick up. I then had to spend almost 40 minutes trying the app with 2 different phones for return. We had to finally give up on the app and use the website which finally worked. Very frustrating!

John B. 
Clasificación:
5.0

they was very helpful at Nick's self storage we had never used a car tower before he was very helpful in answering all the question we had about the equipment and how to use it we have used Nick Self storage before for uhauls and will continue to use them

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

josh b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CALVIN J. 
Clasificación:
5.0

Great service!

adams M. 
Clasificación:
5.0

Nothing. Visit was perfect.. representative was patient and got me what I needed...

ADRAIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
1.0

The 24/7 truck share experience was inconvenient. My pick up location had changed more than once. The time time it took to pick up truck set us back 1 whole hour. I was very disappointed.

Marie N. 
Clasificación:
5.0

Very happy with the staff, the price, the service and the facility. I only needed the storage unit for 2 months and the accessibility and convenience were exactly what I needed. Would absolutely recommend this to friends.

MICHAEL C.  |  Overall Experience 
Clasificación:
5.0

I was just kind of disappointed to find four huge rats in my belongings like you know in the unit and there was quite a bit of feces that I was kind of nervous about trying to clean it up just because of the health concerns and stuff so hopefully I didn’t get charged for any kind of cleanup fee or anything like that I mean other than that definitely was more than satisfied with me and now their service every time they were quite helpful when I called them paying our monthly payment and everything ha ha I had a good experience either other than the rats thank you very much

Mark B.  |  Overall Experience 
Clasificación:
5.0

Satisfied with the experience from a phone call to the return.

SHERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Forrest L. 
Clasificación:
5.0

El cliente no dejó un comentario.

April M. 
Clasificación:
2.0

I was given a location 16 miles away from my location to drop my U-Haul off at. When I picked my U-Haul up the guy in reidsville stated that he was leaving my drop off at customer preference, because i was unaware of the area. This location had all the signs that he was a uhaul dealer so we dropped it off and I called the next morning. He was very rude and upset stating he was NOT doing the uhaul stuff anymore because of Covd-19, and that he couldn't help me with anything. He was rude.. i am very dissatisfied

Cheryl H. 
Clasificación:
1.0

Call in reservation was for 8:00 .the sales person put me down for 9:00 so online registration for lock box wouldn't work .I waited until they open to get the keys.he couldn't find my registration.so we checked out another truck,then I wanted to rent a furniture dolly but the new guy couldn't figure out how to rent it.then gas was not as noted 3/4 full but it was actually 1/4

DWAYNE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
4.0

Location closed at drop off but responded early Monday morning with confirmation

Guy Y. 
Clasificación:
2.0

The truck shakes when driving did not have but the 26 ft waiting for them to open no one came for a long time the first day and not at all the second day

Hester W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard B. 
Clasificación:
5.0

Just dropped the truck off here. Used key dropoff box. Paperwork was completed/closed out the next morning and an alert email was sent in a timely manner.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya G. 
Clasificación:
5.0

The Rep was very professional and knowledgeable. Offered additional equipment that might was needed.

veleta B. 
Clasificación:
1.0

Needs staff that want to work

Maggie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard B. 
Clasificación:
1.0

I was charged for two extra days even though my equipment was turned in on time-- an hour before it was due. So $80 more... I replied to the invoice email and called to file a complaint/report over a week ago and nothing has been done

Brooke F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R. 
Clasificación:
3.0

Don't try to upsell I came in there for a trailer hitch to pull a car and I end up with something totally different than what I asked for just so I could be charged an additional $10 when I tried to explain it to the agent he going to tell me that based on the size of the truck this is what it said it needed

Angela F. 
Clasificación:
4.0

Young man was 10 minutes late for work then the battery was dead in the truck putting us 45 minustes more behind schedule. He had people lined up waiting therefore I think another person should be scheduled to work the days they have many reservations.

Kathleen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGIE T. 
Clasificación:
5.0

Didn't have any problems at this location. They are friendly and helpful. The van was perfect for 1 bedroom and very well kept.

andrew J. 
Clasificación:
5.0

The only thing which you can't count for is having at least two employees on certain day's, which you don't have to wait.

Lewis J. 
Clasificación:
5.0

Somehow the online system set me up for a 1-way rental when it was actually in town. Nick thought that was odd and corrected the contract, saving me money and time. Corporate needs to investigate why I was not given the option of returning the vehicle to the same location from which I rented it.

David S. 
Clasificación:
5.0

Nothing I can think of

John F. 
Clasificación:
3.0

At Nick's, the man was helpful while we were there, but he did not put our return in the computer. We turned it in on the 16th when we weren't due to turn it on until the 19th. We received a text about turning it in on the 19th - called Nicks, the man said he would fix it and have it as turned in on the 16th - we then called the 800 number later in the day and it still had not been taken care of - after speaking to her, (she was amazing), we received a receipt saying it was turned in on the 19th instead of the 16th and it mentioned late fees. I have not seen them charged. It was just added stress we didn't need with the move.

Jonathan G. 
Clasificación:
5.0

Mr. Aaron is such a pleasure to work with he always goes above and beyond for his customers. Nicks self storage is a good place to rent from and also convenient.

jackie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

butch S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dante M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M. 
Clasificación:
1.0

Absolute nightmare from the day of online reservation, to pick-up day, and return day. Nick's Storage in North Augusta was awful to deal with!! Aaron was rude, condescending, and not helpful whatsoever. He had absolutely no “people skills”, nor was he interested in trying to help solve any of the problems at hand. Aaron insisted I go somewhere else and call 1-800-GOUHAUL because my problem was with them, and not his concern. His unwillingness to do his job was infuriating. He attempted to overcharge me the day of pick up, and again the day we returned the truck; even though the balance IN FULL was paid online the day the truck was reserved, and proof was presented to him. My contract was changed around numerous times in the computer system. Had I not screenshot the original conformation email, I would've clearly been taken advantage of. I will NEVER do business with UHAUL or any of their affiliates again, and I would advise anyone looking for storage or truck rentals, to avoid Nick's Storage.

Carol B M. 
Clasificación:
5.0

Person we talked to on the phone didn't tell us about early pickup, and the key would not fit into the slot on the return box.

Leigh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

mitch S. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dorthoy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Byron M. 
Clasificación:
3.0

knowledgeable staff for the hookup

Dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn F. 
Clasificación:
5.0

Nick's was a joy to deal with and would go back in a heartbeat!

Don G. 
Clasificación:
5.0

Great service, professional & friendly equipment great shape and clean

norman G. 
Clasificación:
5.0

Thanks for help. Trailer was great!

DENNIS D. 
Clasificación:
5.0

Very friendly and nice. Excellent job and don't change anything.

sabrina H. 
Clasificación:
5.0

It was a nice experience to go to Nicks Self Storage. Great customer service, and it only took about 15- 20 minutes to complete the process of getting a storage unit.

Deborah E. | Reservación
Clasificación:
5.0

Staff was very helpful and polite.

KAY C.  |  Overall Experience 
Clasificación:
5.0

Staff made it very easy to downsize from a large unit to a small unit. Really enjoy doing business in a much-needed situation

Teresa H. | Reservación
Clasificación:
4.0

No comment

Michelle J.  |  Overall Experience 
Clasificación:
1.0

I have never been late on my account and i got a certified letter that i was going to be auctioned because of default poor service due to inaccurate account info Melissa brown

Melissa B.  |  Overall Experience 
Clasificación:
1.0

My storage wasn`t available. I had to go with what was available. The storage room was too small for all my stuff.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Thank you. You guys are the best.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The access to the facility is convenient and the sales people were very friendly.

Privacy R.  |  First Impressions 
Clasificación:
2.0

It would have been more convenient if the admin of our company could have set up the unit over the phone and the employee just go in and get the keys.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Great for the price. The turn into the drive is a little tight and there is a big pothole, but so far I have not brought in a big moving van, so all good.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The service was great but the unit they had available was too small.

Privacy R.  |  First Impressions 
Clasificación:
5.0

By picking Nicks storage I was able to handle everything for my move in about 10 minutes all in one spot. I definitely will be recommending them to others as I have my sister already.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great

Privacy R.  |  First Impressions 
Clasificación:
1.0

I was quoted a price and then this facility did not honor that price and it was a $20 difference

Privacy R.  |  First Impressions 
Clasificación:
4.0

The size of the front entrance is smaller than the actual size of the inside. Hopefully the sofa fits thru the door. Would upgrade to a larger one.All in all an easy transaction.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The space was excellent, however it needed federal agency approval for lease, due to serving the public. needed specific entrance and location specs.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

FRANK I.  |  First Impressions 
Clasificación:
5.0

Very helpful, quick service, understanding, and priced fair. I would do business with them again.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Everything was great l, but I will say make sure to get the right size unit and make sure by seeing it before you pay

Privacy R.  |  First Impressions 
Clasificación:
3.0

Everything was ok

HOLLY H.  |  First Impressions 
Clasificación:
1.0

Very disappointed. Completely bad business practices

Privacy R.  |  First Impressions 
Clasificación:
4.0

Very pleasant and helpful staff. I had never rented before but will use you in the future if the need arises

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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