The trucks AC was inoperable, it shifted rough the whole time, it was a 15ft truck, and the dollys ratchets were almost completely inoperable, and made it difficult to secure and unload the car both times. Worst experience I've had with uhaul to this point.
Dakota K.
Customer Reviews for Nickey Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location was horrible. My husband fell on ice in their parking lot. The snow wasn't plowed out either. They were closed. Sat there for an hour tring to figure out how to get the truck with Uhaul on the phone. The truck had been backed into pine trees. The truck had been sitting there for quite a while as the tires were sunken into the ground quite a bit. The truck was not Full of gas and the gas line must have been frozen, because we drove it a half hour to a gas station and the truck would not restart when we tried. Sat at that gas station for over an hour waiting for a tow truck to come.
Gary S.Billing error for late delivery. Truck was delivered on time. Contract was improperly filled out for 8:00 AM Monday. Was supposed to 9:30 AM on Monday. Truck was delivered at 9:30 AM
Darwin S.Went to pick up the truck on the schedule day and they were not open and could not get the keys. Ended up calling uhaul and had to cancel and request a refund. Made moving taking way longer than it should have. Ended up having to pay for help to make tons of trips to move
Karl L.The back of the UHaul was not sept out before I got it. I had to slam the drivers side door to get it close properly. I was told I needed to fill the gas tank up before I dropped it off. The gas gauge was down to 3/4 tank before I drove it even 15 miles. I drove 70 miles, all with the tow light off, and it took 17 gallons. That doesn't add up.
Kevin G.simple, quick & easy drop off
Christi R.Brandon went above & beyond to make the end of our move go smoothly. Best personalized service I have experienced in a very long time!
Jessica A.We had to drive an hour to pick up the trailer! An unexpected hassle that required us to reschedule the people who were to help us load!
Bernard A.Great help. Took care of me promptly when I arrived.
billy B.Nada
Dan S.Great service and support! I really appreciated the prompt attention to getting me going. Great, and personable team!
Billy B.There is nothing obvious. This pickup location does a great job! When you arrive they take care of you promptly and get you going. Great experience!
Billy B.Great service! I appreciated the ability to get going even with the U-Haul computer glitch. Great work by the U-Haul customer service folks too!
Billy B.The service was great. I would recommend them to a friend!
billy B.We have filed a customer complaint. First truck wasn't ready when promised. Then when we opened to start filling truck there was poop in it that we had to clean. We called to say we were dropping in West Allie and we're initially told it would be double the original $162 x 2 = $324. Then we're told because Hillsboro owned truck we couldn't. No where on the contract does it say you can't return to different location. We are waiting to hear back as we're due a refund.
Jordan W.If you change a reservation please call the customer. Very poor experience
Kenneth J.All is good with this drop-off location.
Dennis B.I would give my highest marks and advise Nickey Automotive as a great drop-off point. Very friendly.
Dennis B.I had a terrible experience picking up the truck. In the first place I wanted to pick the truck up in La Crosse. I was told I had to pick it up in Hillsboro and that the location is closed when I was scheduled to pick up. I called and spoke to the personnel at Hillsboro,who told me that the 24/7 Truck Share doesn't work at his location. I arrived at the location and found that it indeed does not work. When I called 888 number i was placed on hold for at least 15 minutes and still hadn't spoken to anyone. Fortunately for me, a passerby alerted the personnel that I was there struggling to pick up my rental. If he hadn't come to issue the truck I suppose I would still be there struggling with a broken system.
Deborah D.To be very clear. Im not rating the location. I'm rating Uhauls reservation system. At best on a scale of 1-10 it is a Negative 10. After making a reservation one week in advance i was forced to change my plans last minute Due to uhaul changing the pick up location the day before & Had drive to a location 75 minutes out of my way which i was chargeD mileage and gas for besides the fact that i lost 3 hours of valuable time from my day. The location is so remote that the gps signal was lost and i had to waste another 45 min working with dispatch to get the truck keys because the location is closed on Saturday!!!! It was a horrific experience That left me, my wife and newly graduated college son vowing never to use UHaul again. It Literally destroyed Our day to the point where i had to drop the truck at an alternate location because my schedule was running so late. I am extremely disappointed and still in shock as i write this a day later.
Patrick K.Quick drop off which I appreciated
Tim B.Would recommend to anyone
RIDGE R.I woulf have gotten a truck from another place had i know it would been cheaper.
Mark W.Was unable to properly pick up or return equipment because location on the app was not set properly. It kept saying that I was not at the location while I was in the office. Was never able to mark my 8pm return.
Caridad G.See above and just imagine how fun it is after loading a 2 bedroom house to drive around at 7 pm trying to find the shop in the middle of no where
JOANNA M.