Great customer service. The owner was present on the grounds as well and it was apparent that your business was important. At one point during my stay I needed to rent a U-Haul truck. It was also a smooth transaction and great customer service. Thanks again to Arnold Volker and his staff for being available for my transitional needs. Cathy Ratliff Finley
CATHY F. | Overall Experience
Customer Reviews for Next Innovations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not recommend uhaul to anyone. My uboxes were to be delivered to home; they were not. I had to call Helpers to pick up the uboxes,, bring to my house. This cost me a substantial amount.
Sandi L.I rented 6x12 trailer three times this summer this an 1800 mile trip to south Tx and was very pleased with the equipment and customer service!
Kevin C.Everything was great with this facility. It would have been nice to have it open on a Saturday but they worked with us giving us a cellphone number for after hours. We wound up not needing any of it as we were able to get there on time
Michelle R.N/A. I was there after hours- I didn't interact with any staff members.
Barbara R.Drop off was very easy. Prompt in emailing receipt.
BRADLEY E.Your unit can be accessed 24 seven this is very convenient
Larry W. | Overall ExperienceNothing
Larry W.Amazing people to deal with. Thank you
Daniel L.Easy access and process.
Lisa H.Although it went fine. There seemed to be confusion as to who could help me. Had to wait awhile. Finally the guys in the lot helped me and I was on my way
Marty H.Very rude and condescending. Unprofessional and most likely does not care about this survey. Unfortunately not a good ambassador for your company.
LARRY A.Extremely helpful people working at this location. Corey went above and beyond to help me as an “out of townerâ€. Would recommend highly.
Faye W.I am very satisfied. Thank you.
Rebecca G. | ReservationDon and Cory were great and very helpful
Donald L.Friendly professional quick
David R.Arnold was very helpful and accommodating!
Betty P.We were so happy with experience, we were not sure that pods would be at destination when we got there , but we're notified by email that they would and did receive phone day of . Very satisfied.
jerry B.Possibly lowering the cost woukd help. The orice went up $300 from when I first checked. It was good and we would use it again and recommendbit
Jayne P.They were very helpful and friendly but a little hard to find for an out of state person. I still would recommend this place.
Richard L.Excellent service
David W.Lot and road access are muddy in Spring
Donald M.Brand new equipment with top notch help.
Jeffrey G.I did not receive the dolly and furniture dolly I had reserved.
David K.Well maintained truck, your Service was,"over the moon", very understanding of my situation. Thank You!
REBECCA M.Very difficult to find, however. Outside of town on a dirt road with a sign that's easy to miss. Once there the manager was extremely kind and helpful.
john G.Easy to get into, very friendly associate who gave easy instructions for drop off after hours. Wonderful!!
Lisa H.Bill was a great help all along the way, and went out of his way to help me!
JEFFREY A.When I arrived to make an after-hours drop off, this location was completely dark, there was no key drop box, and this location is much too far from the established part of the town. Luckily, someone, maybe a security person, saw me looking for a drop box and accepted the key. My original forms online indicated a drop-off on Minnesota Ave, not at some pitch black compound on a dirt road 10 miles away.
Steve K.