Comentarios del cliente para Newport Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Newport Storage

Grado total:

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ron h. en

Grado:

El cliente no dejó un comentario.

Gerald S. en

Grado:

Check tire pressure's before sending them out. My trailer tires look good but had one go bad on the trip and they took excellent care of getting me back on the road after changing the tire. It don't take but a few minutes to check tire pressures

Myrtle L. en

Grado:

Very helpful. I had asked for this drop off address, someone changed it and i was not happy. This is where my storage unit is and I wanted to drop it here. She was awesome, said no problem, and was able to accept the truck. So happy! after driving all day from MD i did not want to have to go somewhere else!

Rosemarie L. en

Grado:

El cliente no dejó un comentario.

debbie w. en

Grado:

When we dropped it off, it seemed as if we were inconveniencing her. She was outside talking to a young couple, and their child, which seemed like family members. She said she'll do the paperwork when she goes back inside, and we didn't need to wait. I wanted some kind of receipt showing I turned the truck back in, just in case she forgot to enter it in the computer. All in all this experience was terrible. What started out to be an easy move - ended up costing extra even though we didn't use as many miles as we paid for. Reference id: 2264750

JACK B. en

Grado:

El cliente no dejó un comentario.

Samuel H. en

Grado:

Very messy, no parking. Person asked me to put trailer in difficult spot then disappeared. Store hours said until 6pm but they seemed closed.

LAUREN B. en

Grado:

El cliente no dejó un comentario.

Valerie B. en

Grado:

El cliente no dejó un comentario.

Sherri S. en

Grado:

Online, I had reserved a 17' long truck. They confirmed my reservation, but when I went to pick it up, they only had a 27' long truck. I didn't want one that long because I only had a small place to turn around. Because it was a 3-day weekend, and the weekend I HAD to move stuff, I took the truck. But I ended up having to cut down small trees in order to turn the truck around. If they don't have the size you request in stock, that should be stated on the website. It caused me a lot of hassle. The back lights on the truck didn't work. The signal lights worked, and the brake lights work, but driving after dark, when I turned on the headlights, nothing lit up on the back side. Someone driving behind me was kind enough to flag me down and let me know. I drove the rest of the time with my hazard lights blinking, so I knew I would be visible to others. I called and left a message at the office after I had returned the truck. Other than that, the truck drove well and we were able to accomplish the job we set out to do in a timely manner.

DARRELL S. en

Grado:

Didn’t have 4x8 as reserved but gave 5x8 for same price

Christy N. en

Grado:

This was the most perfect experience both picking up and dropping off that I have ever encountered for this type of service.

Orpha C. en

Grado:

El cliente no dejó un comentario.

Dan E. en

Grado:

Great service thanks

Eric L. en

Grado:

El cliente no dejó un comentario.

Trent B. en

Grado:

The driver door mirror was a bit loose. If you hit a bump in the road the mirror would tilt down and you would have to roll down the window and push it back up.

Jim P. en

Grado:

Our paperwork gave us a drop off location that isn't there anymore so we showed up quite unexpected. The lady was kind, understanding and apologetic. Although this location was not convenient it was definitely a welcome change in this particular rental experience.

Christina V. en

Grado:

El cliente no dejó un comentario.

Sheri V. en

Grado:

A little slow with paperwork but very knowledgeable and helpful with the whole process.

Michael A. en

Grado:

Nothing! Everything was amazing! Thank you so much!

Brenda U. en

Grado:

My overall experience with this company was excellent and I would definitely recommend them to anyone who required a storage building or Uhaul services

James W. en

Grado:

Lower the ridiculous mileage rate of $.99 cents per mile!!

Brandy W. en

Grado:

El cliente no dejó un comentario.

Peter M. en

Grado:

Very friendly.

Mary H. en

Grado:

El cliente no dejó un comentario.

Lonzo Y. en

Grado:

This was the 2nd time I used this location same lady waited.on me made you feel like a person not a number and she was there on Sundays I would give this location 10 stars if they would allow but 5 all they would let me

MARK V. en

Grado:

El cliente no dejó un comentario.

nellie b. en

Grado:

El cliente no dejó un comentario.

Melinda I. en

Grado:

Very professional and friendly. Made my 1st experience with uHaul very easy. All questions were answered politely. It was a pleasure doing business with them! Will return to that location for future rentals.

Alan T. en

Grado:

Rude and unprofessional service, ie, no appliance dolly even after the reservation was a week old, the truck was miles away from the dealer I used to reserve the truck, the truck’s blind-spot’s mirror was broken, steering wandered and the ac was unacceptable. I had no choice but to take the truck because there were no others on the lot. The operator’s comment was “THE TRUCK WAS STOLEN FROM GEORGIA AND I JUST WANT RID OF IT!”. That sure as heck didn’t help me! This is also being sent to corporate. Very unhappy!

Ronnie B. en

Grado:

Ms. Holland worked very hard to get me the Truck that I needed, I am well pleased with the service that I received. She is to be commend for her persistence. Thank You! Ms. Holland.

Rodney S. en

Grado:

El cliente no dejó un comentario.

joseph d. en

Grado:

El cliente no dejó un comentario.

Ralph S. en

Grado:

Everything was great except when I dropped it off they was not open ,I have to work I left them know that I did drop it off and the young man answer the phone went through this big spill well can't do that untill they are open the have video of property they know when it was dropped what kind of vehicle did drop it so don't understand stand what the big deal was nobody there .

Mark C. en

Grado:

El cliente no dejó un comentario.

Douglas H. en

Grado:

El cliente no dejó un comentario.

george w. en

Grado:

The unit did leak during a 30 min rain event on my trip up.

Kathy D. en

Grado:

Nothing...the lady working was very friendly and professional...the truck was immaculate!

James C. en

Grado:

Make sure your lights work on your car dollys I had to drive 500 miles with only one light and no way to replace it.

Shane B. en

Grado:

Manager was very friendly and helpful, no issues with pick up or drop off!

Lorrie G. en

Grado:

El cliente no dejó un comentario.

Donna W. en

Grado:

The local U-Haul dealer was first rate; however, U-Haul's online rental experience is a nightmare. Please restructure to make user-friendly.

Zachery H. en

Grado:

Easy to use, great customer service. Would recommend this location to anyone.

Norman S. en

Grado:

Annette was extremely helpful and very clear on what we had to do. The equipment was first rate and we had no issues with it at all. I would sincerely recommend using this facility to anyone. I cannot praise Annette enough for her assistance in making this move easy.

Julie H. en

Grado:

El cliente no dejó un comentario.

Anna N. en

Grado:

The lady that worked the office was very rude when we returned the truck. She only checked the mileage and fuel. We stopped at the Exxon next to the uhaul office and filled the tank just past the required amount. She had 2 other people bringing back uhaul trailers in front of us and she was in panic mode so we told her not to hurry that we were in no hurry ourselves. She said she could not back the truck we were returning so we done that while she took care of the customers in front of us. When we walked back into the office to finish our business she had already finished it without us being there and she charged my debit card $20 extra because she said we did not put the fuel back to the amount it was at when we rented the truck. She charged it before we got the truck backed in for her. That is very poor customer service and I will not recommend this location because of her attitude and because I was overcharged. $20 is not the end of the world but she should have waited for me to be present before charging my debit card. Afterall we went out of our way to back the truck into the spot she wanted it in because she said she doesn't drive the trucks anymore.

Brian W. en

Grado:

El cliente no dejó un comentario.

Robert I. en

Grado:

had a small issue with the ramp getting stuck half way extended, but we got it back in and everything was fine after that

Andrew S. en

Grado:

El cliente no dejó un comentario.

TOM H. en

Grado:

The woman was friendly but the truck didn’t have the level of gas indicated in the paperwork. My husband was told that she was not responsible for gas but the truck had to be returned with a certain amount.

Mike B. en

Grado:

Annette was great !!

James A. en

Grado:

Very helpful

Mary U. en

Grado:

Needs a bigger parking area, hard to get in an out.

Daryl A. en

Grado:

Annette was great

Renee S. en

Grado:

El cliente no dejó un comentario.

Anthony T. en

Grado:

Staff was hard to track down.

Lynn G. en

Grado:

El cliente no dejó un comentario.

DENNIS J. en

Grado:

Person was hateful

Jason A. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

Very good nothing to add

Dennis W. en

Grado:

El cliente no dejó un comentario.