Comentarios del cliente para Newport Hills Mail Boxes & Shipping Center

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Newport Hills Mail Boxes & Shipping Center

Grado total:

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Namwoo K. en

Grado:

El cliente no dejó un comentario.

Stuart H. en

Grado:

Location and uHaul are always in great condition. The people are friendly and wonderful to work with. Best uHaul experience ever. Defiantly will recommend and come back.

Michael B. en

Grado:

It was recommended to me by a friend and I would do the same in a heartbeat. Incredibly helpful and friendly staff that gave thorough information and instruction regarding the rental.

Sandra D. en

Grado:

Customer service was great. The gentleman who helped me was very patient and covered all of the details.

Al O. en

Grado:

El cliente no dejó un comentario.

Dizzy F. en

Grado:

El cliente no dejó un comentario.

Dan B. en

Grado:

El cliente no dejó un comentario.

Kim K. en

Grado:

No improvement needed. Gary does a great job!

Thomas J. en

Grado:

The personal attention was outstanding. And very efficient. Really glad I found this location.

Myungque K. en

Grado:

El cliente no dejó un comentario.

JERRY H. en

Grado:

El cliente no dejó un comentario.

Larry T. en

Grado:

Billing for mileage could have been explained more completely (miles included and additional miles) although the charges were reasonable and matched expectations. All-in-all a pleasant and neighborhood asset.

Doug P. en

Grado:

Gary was great. I love the "Mom & Pop feel of their shop. He was very thorough and helpful. I will call him again for our needs.

Sergei S. en

Grado:

El cliente no dejó un comentario.

Yemane T. en

Grado:

The guys @ this location were courteous & professional.

DAVID H. en

Grado:

El cliente no dejó un comentario.

Khalil R. en

Grado:

Well maintained site. Very helpful staff in guiding through the process and friendly.

Jenny M. en

Grado:

El cliente no dejó un comentario.

Paige R. en

Grado:

Nice friendly professional service.

brent W. en

Grado:

El cliente no dejó un comentario.

JIAGEN E. en

Grado:

The owners were super helpful, and friendly. They walked me through each step of checking the vehicle and its operations. Very clean and well maintained vehicle. Would highly recommend this location to my friends and family.

Norman F. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

William A. en

Grado:

El cliente no dejó un comentario.

Daniel W. en

Grado:

Great service from Gary. Made this a seamless transaction for me!

Mike H. en

Grado:

El cliente no dejó un comentario.

Christian Y. en

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El cliente no dejó un comentario.

Minkoo H. en

Grado:

El cliente no dejó un comentario.

Isaac G. en

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El cliente no dejó un comentario.

Tenzing D. en

Grado:

El cliente no dejó un comentario.

Mark L. en

Grado:

Gary was quite helpful and clearly explained operations of the truck and specifics of the return.

Antonio D T. en

Grado:

El cliente no dejó un comentario.

Brent W. en

Grado:

El cliente no dejó un comentario.

Kristi S. en

Grado:

El cliente no dejó un comentario.

Teryl O. en

Grado:

Maybe a per mile price break on long distance rentals

Thomas C. en

Grado:

El cliente no dejó un comentario.

Meeyeon S. en

Grado:

El cliente no dejó un comentario.

Alexis W. en

Grado:

The woman from UHaul, who called me about the reservation I made online, was rude and impatient. If my experience were solely resting with her, I would never use the service again. Thankfully it does not! I absolutely loved the gentleman who rented us our truck! He was friendly, patient and kind! He even helped keep our 5 year old entertained during the process and played along with her imagination! I would recommend this location every time!

Joel V. en

Grado:

Its an excellent service, the staff at the location was fantastic!!! Thanks so much.

Xiao H. en

Grado:

El cliente no dejó un comentario.

JINGHONG W. en

Grado:

El cliente no dejó un comentario.

Andrew F. en

Grado:

The people were super friendly & informative. I've rented 100's of vehicles as part of my professional life, the experience here stands out amongst the best.

Randy C. en

Grado:

No improvements necessary in my eyes. Staff (three individuals) were friendly, knowledgeable, helpful and went out of their way to make this a pleasant experience. They got me out the door and on the road quickly without being pushy. I will use them for all my U-Haul needs in the future. Randy Collett

Zak C. en

Grado:

El cliente no dejó un comentario.

Dizzy F. en

Grado:

El cliente no dejó un comentario.

Johannes H. en

Grado:

More focus on doing transactions near rental v more time signing forms inside

Larry J. en

Grado:

The staff were friendly and knowledgeable. Reward their excellence.

Dizzy F. en

Grado:

El cliente no dejó un comentario.

Claude C. en

Grado:

El cliente no dejó un comentario.

KEN F. en

Grado:

no improvements required

Ben S. en

Grado:

Nothing can be improved - Gary is an absolute professional and took care of me throughout the whole process. Whoever left that negative review on his page about poor customer service is a lunatic.

Larry F. en

Grado:

El cliente no dejó un comentario.

Ben M. en

Grado:

El cliente no dejó un comentario.

Daniel W. en

Grado:

The place I picked up my uhaul from had excellent service. The invidiuals were extremely kind and accommodating which really made my customer experience excellent.

John K. en

Grado:

El cliente no dejó un comentario.

john G. en

Grado:

location charged me your insurance premium, which I did not request. I paid as I was in a hurry. Bad policy, certainly a reason to avoid UHaul in the future. Whole rental experience was way too expensive.

David F. en

Grado:

Agent at pickup location was helpful and courteous. Agent who contacted me from corporate office regarding lack of key box @ my selected location was just the opposite. Retraining opportunity!

Margaret M. en

Grado:

Wonderful service. I will use this location for any small moves. They were great and so courteous.

Adam S. en

Grado:

Customer service was EXCELLENT and OUTSTANDING

DAVID F. en

Grado:

El cliente no dejó un comentario.

Matthias R. en

Grado:

a little waiting time. No Problem.

Jochen K. en

Grado:

El cliente no dejó un comentario.

Tia M. en

Grado:

El cliente no dejó un comentario.

George C. en

Grado:

Pickup location was clean and welcoming. Excellent service. My issue is with the last minute change to a location which was 30 round trip miles out of my way from Sammamish. This added an extra $50 to my bill and a large inconvenience of time. Not the Newport locations fault, they were wonderful

BEN L. en

Grado:

The reason I gave a poor rating for this location is because during the return the clerk who was on duty asked "if there is something that he need to know" when I handed the key to him. This was before he stepped out to the front of the store to inspect the vehicle. The vehicle was in exactly the same condition as when I picked it up. The clerk tested ALL turn signals for no reason. I felt offended by his action.

Dominic M. en

Grado:

El cliente no dejó un comentario.

Curtis A. en

Grado:

The U-Haul system software had some glitches that caused problems with the order, but it wasn't the fault of the Newport Hills Mail Boxes & Shipping Center.

John J. en

Grado:

El cliente no dejó un comentario.

Pang woo L. en

Grado:

U haul person was. Very perfect standard Working he’s job well.

Di Z. en

Grado:

El cliente no dejó un comentario.

Damir T. en

Grado:

El cliente no dejó un comentario.

ANGELA S. en

Grado:

El cliente no dejó un comentario.

Ira P. en

Grado:

A very rude ass hole I would never recommend this drop off point very unexceptionable bad location no parking for any size truck and the person at this location was very rude and snippy and it took 28 minutes to.check the Vehicle in

brent W. en

Grado:

El cliente no dejó un comentario.

Peter C. en

Grado:

El cliente no dejó un comentario.

Wakila R. en

Grado:

El cliente no dejó un comentario.

Kurt M. en

Grado:

El cliente no dejó un comentario.

Jon E. en

Grado:

Best Uhaul dealer I've ever dealt with. He was extra clear on all matters. I will definitely use them again.

brent W. en

Grado:

El cliente no dejó un comentario.

JOHN F. en

Grado:

Not a darn thing. Outstanding customer service, both when I picked up the van at the New Castle location and when I picked up the car carrier at the Main st location in Belkevue. Both locations communicated clearly and were very easy to deal with. Everyone was very eager to gel with great attitudes. The drop off location in Boise also did a great job!! I’m very impressed with all of the people I dealt with!! I’m in the customer service business as well (Commercial HVAC service technician) so when I get great customer service I like to point it out. Thanks for the great work and all of these employees should be given a pat on the back and raises, they earned my repeat business with U Haul. These kudos include everyone I talked with on the phone as well. Thanks again I wish everyone I did business with was as good as you all. John Francis Jfrancis98@yahoo.com 206-498-2937

Patti B. en

Grado:

El cliente no dejó un comentario.

mark C. en

Grado:

Customer service rep was a pleasure to work with

Sayee R. en

Grado:

El cliente no dejó un comentario.

james C. en

Grado:

El cliente no dejó un comentario.

Denise H. en

Grado:

El cliente no dejó un comentario.

Greg M. en

Grado:

El cliente no dejó un comentario.

Christine W. en

Grado:

Excellent service, Gary is very courteous & professional, the car is in best condition. Great experience, will utilize & spread your excellent service to friends & relatives! Location for pick up & return is great, very convenience.

Albert Y. en

Grado:

I was charged a mileage overage. The reason I was over was because of the fires in California caused us to be detoured over 180 Miles to the 101 vs our intended route on I5. Seems like that is my problem. . .

Benjamin M. en

Grado:

Staff were ridiculously friendly and thorough. Check-in and check out processes were quick. Will definitely come back here if I need a truck again.

WARREN W. en

Grado:

El cliente no dejó un comentario.

Michael L. en

Grado:

The owner/customer service rep was very very helpful and knowledgeable. They both helped me to better understand the contract and what was expected of me while in possession of the truck.

Yuk T. en

Grado:

This is the Best location. People are very nice.

Rodolphe B. en

Grado:

Person at the counter was not nice and asked me to clean up the truck before returning it. It was not mentioned in my contract or anything. Plus the truck was already not clean when I picked it up. Bumpers were broken also when I picked up the truck so not well maintained.

LARRY H. en

Grado:

El cliente no dejó un comentario.

DARYL S. en

Grado:

My reservation was changed and contrary to what your computer says, I WAS NOT NOTIFIED!!! This is unacceptable and added to the cost of the rental. I had to go to another location much further away.

Daniel F. en

Grado:

I found the return experience incredibly confusing and frustrating. It seemed like the gentleman who checked me out at 106 148th Ave NE said I needed to drop the truck off at a different location than his. When I went to drop off the truck, I was uncertain which locations would be appropriate for drop off. Also, the contract and the online messaging led me to believe I might be penalized for dropping off at the Newport Hills Mail Boxes & Shipping Center. Finally, I found the return experience confusing and frustrating because it seemed conflated. Some messaging indicated I would need to take pictures of the truck, and I failed to ever see a prompt for that via my online account. In short, it seems like that whole process/setup could use a lot of refinement to reduce customer confusion, uncertainty, and frustration. I hope this helps.

John M. en

Grado:

Get some signage on the street. I had to ask two people where it was and I was less than a block away. Good service but I was lucky to find it.

Julie C. en

Grado:

We had a terrible experience picking up our UHAUL from Newport Hills Mailboxes and Shipping. Though there was no one waiting in line at the time we arrived at the storefront, it took 45 minutes for us to leave with our UHAUL. The attendant was unable to process the reservation I had made because my license kept getting rejected by the UHAUL Computer system as "invalid" due to age (I am 31, so there was a glitch in the system), it took 45 minutes for us to leave with our truck. I can't vouch for whether the employee was entering my correct birthdate, but he insisted on calling the UHAUL IT department to get them to override the glitch, despite our suggestion that we just put the whole reservation under my boyfriend's name and credit card which would have solved the problem and completely worked for us (and reduced the time we had to deal with this painful interaction). The store employee delivered all information in a monotone manner, telling us LITERALLY everything about the Uhaul rental experience except, the most important information to me (and I imagine many customers) -- that the mileage estimate I had provided was critical in securing the amount $70 rate that they quoted. The did not tell me (apparently it's in the contract), that if I exceeded the mileage I estimated, I would be charged substantially more (i was charged $55 more than estimated). Common courtesy - when delivering 1000 word plus, fine print type documentation to customers, do them a favor and highlight what they need to know? I was told initially that it would be $19.99 as long as I returned the truck within a 24-hour period, so that is why I was particularly confused to learn that the "extra" miles I drove the Uhaul meant I needed to pay almost double the original rate I was quoted. It simply was not communicated verbally that extra miles = substantially more cost. The whole experience was really unpleasant. I suggest that UHAUL re-evaluate their contract with this vendor.

Judith B. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

Very professional courteous service I would recommend this location to anyone period