Customer Reviews for Newmarket Storage LLC
(U-Haul Neighborhood Dealer)

592 reviews

133 Exeter Rd   Newmarket, NH 03857

(603) 292-3159

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 292-3159

133 Exeter Rd
Newmarket, NH 03857

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Lester 
Rating:
5.0

Customer did not leave a comment.

Maria Yost 
Rating:
5.0

Amazing service

Danielle Mcmahon 
Rating:
5.0

Customer did not leave a comment.

Ken Marier 
Rating:
5.0

Customer did not leave a comment.

John Casey 
Rating:
5.0

Went above and beyond to help me! Thank you!

Lance Marble 
Rating:
5.0

Customer did not leave a comment.

Steven Gregory 
Rating:
5.0

Customer did not leave a comment.

Samuel Goree 
Rating:
5.0

Easy process, made easier by employees. Got exactly what we needed, and was able to extend the rental no problem. Drop off went great too!

BRADLEY HACKNEY 
Rating:
3.0

The mobile ceck out was difficult and took longer than expected. The mobile app was glitchy and did not work well for the checking in the vehicle. On the truck the parking break light was lit even though the break wasn't on. The moving pads and and hand truck were in the way and I didn't use them

Eben Allen 
Rating:
5.0

Customer did not leave a comment.

KENNY MARIER 
Rating:
5.0

Great service! thank you

Ken Marier 
Rating:
2.0

Checking in after hours process was absolutely horrible and frustrating. I was not given the code to pick up the truck and ended up making a new reservation to get one. Otherwise a good experience.

Abbey Hatch 
Rating:
5.0

The person I dealt with,Sue, was extremely helpful and was willing to stay and wait for us to pick up our rental. She was professional and went out of her way to help. I would highly recommend this location to anyone who is looking to rent a U-Haul vehicle. Thank you Sue.

David Nichols 
Rating:
5.0

Customer did not leave a comment.

Steve Cavanaugh 
Rating:
5.0

I always go to this location for great service

Terri hojboom 
Rating:
5.0

Nothing, everything was perfect. Staff was very pleasant and helpful

Patricia Maclellan 
Rating:
5.0

Hassle free pick up. Will use again! Thank you

KenNY Marier 
Rating:
5.0

Customer Service was fantastic

JUNE OBENSHAIN 
Rating:
3.0

Customer did not leave a comment.

Jessica Richardson 
Rating:
5.0

Nothing to do here. Everyone was helpful and professional. Great rental experience.

Holly Button 
Rating:
5.0

Manager Sue was wonderful. A great assett to your company.

David Arruda 
Rating:
5.0

Very helpful

Christopher Tower 
Rating:
5.0

Customer did not leave a comment.

jesus duarte 
Rating:
5.0

Customer did not leave a comment.

Jon McCurry 
Rating:
4.0

Customer did not leave a comment.

John Turner 
Rating:
3.0

The person needing to check the truck in wasn’t available, so I had to trust they would do that after I left

Daniel Roy 
Rating:
3.0

Contactless drop off.. Did it via app. Location was fine

Michael Armlin 
Rating:
5.0

People here were super friendly.

Michael Copp 
Rating:
4.0

Signs to know where office is so they don't park at the neighbors house 😀

Colleen Ruggieri 
Rating:
5.0

The people there were very nice and pleasant

Ramon Martinez 
Rating:
4.0

The sign at the entrance says the office is at the top of the hill and actually there is a house there and not the office. You have to go past the house and back down a hill to get to the office. Just a little confusing for a first time visit. Otherwise the people were friendly and helpful!

Timothy Stevens 
Rating:
5.0

Customer did not leave a comment.

Scott Hill 
Rating:
5.0

Be more clear about where the drop box is for return

Angel Smith 
Rating:
5.0

Nothing I can think of. Everything went smoothly.

Matthew Denham 
Rating:
5.0

Sue at Newmarket Storage LLC is such a pleasant person every time I bring a truck back to her location. I highly recommend this place for your box truck rental needs and for storage. The customer service is top notch.

Todd Dowey 
Rating:
3.0

Customer did not leave a comment.

Steve Hodgdon 
Rating:
3.0

Customer did not leave a comment.

Matthias Sieverding 
Rating:
5.0

Customer did not leave a comment.

jessica bouchard 
Rating:
5.0

Customer did not leave a comment.

jesus duarte 
Rating:
5.0

Customer did not leave a comment.

jeryl pilapil 
Rating:
5.0

Nothing really, staff helpful, process was easy.

Sharon Currier 
Rating:
5.0

The service and the people gets 5 star. However when it comes to pricing it's just another corporate scam. Advertising says $19.95. However, at the register is +.89 per mile (did 32 miles), +fill up , + taxes. Amount finally paid was around $64. I wouldn't mind a few dollars on top but triple the advertising price leaves a bitter taste when you pay...

Konstantinos Zygouris 
Rating:
5.0

Customer did not leave a comment.

Patrick Bowden 
Rating:
5.0

Customer did not leave a comment.

jesus duarte 
Rating:
5.0

Customer did not leave a comment.

Kevin Civiello 
Rating:
5.0

Nothing, it was great dealing with friendly people!

robert brown 
Rating:
5.0

My truck did not have a USB port or anything else for me to plug in my phone. Considering I was doing an after hours pickup & dropoff necessitating the use of my phone, and had a 2.5 hour drive each way, that's a lot to ask. I think I was at 3% when I was dropping off and that's only because I knew enough of the drive that I could turn off the GPS for certain stretches. I also didn't like the fact that I was given only half a tank and had to return it with half a tank. I had a long way to go into the wilderness without many gas stations there, so had to fill it before leaving and then try to fill it back to half without knowing how big the tank is. Having it returned full would be so much easier and smoother.

Heather Roscoe 
Rating:
5.0

Customer did not leave a comment.

Rebecca Cliche 
Rating:
5.0

Ease up on the upselling when ordering online.

Stephen Acton 
Rating:
5.0

The only issue was that they expect the key to be returned to the lock box, but the return instructions don't include that number. After working all day I had only a vague idea of the code, so I handed it in at the office instead.

Christopher Hann 
Rating:
4.0

The trucks are conveniently parked near the road, but the office with the key drop box is far away and not well marked.

BRADFORD RITCHIE 
Rating:
5.0

Customer did not leave a comment.

Mohammad Rasully 
Rating:
5.0

Customer did not leave a comment.

Donald Ingersoll 
Rating:
5.0

Great service couldn’t be happier

Ryan Prentiss 
Rating:
2.0

They charge a $25 fee for bringing the truck back after they close. This seems really in contrast to UHaul's 24/7 policy for being able to rent vehicles. It is not may fault they were not open when I was returning the truck, so should not have the $25 fee. Also, I was charged $29.95 for the truck instead of the $19.95 advertised rate.

William Libby 
Rating:
5.0

Customer did not leave a comment.

Roger Whittier 
Rating:
1.0

The woman at the front desk was as nasty and rude as they come. When I called the 800 number to book my uhaul the woman I spoke to on the phone told me I could pick up the truck after 930- I showed up at 10:06am and when I walked in the door I explained that I was there to pick up the truck I rented- she said your an hour and a half late… no hi, no nothing.. she didn’t even know my name at that point.. then I got a lecture about if I rent a uhaul again to make sure I’m on time because I’ll lose my truck, I didn’t know it was an appt, That wasn’t explained to me. She then kept repeating herself about me being 45 minutes late.. I not be returning! I would not recommend. If your going to use a local uhaul use the Brentwood, NH location- the woman that runs it is amazing! Super helpful too! & friendly.

Michelle Termini 
Rating:
5.0

Customer did not leave a comment.

charles lyon 
Rating:
3.0

Never again will I use the mobile app to sign out a U-Haul rental. I should have learned my lesson last time . It took me a half hour on both ends to get through the process. Awful.

Jonathan Harrington 
Rating:
4.0

Customer did not leave a comment.

Rebecca Cliche 
Rating:
5.0

Customer did not leave a comment.

Charles Tewell 
Rating:
5.0

Customer did not leave a comment.

STEPHEN LYONS 
Rating:
5.0

Continue keeping up your excellent service.

Marsha Williams 
Rating:
5.0

Easy reservations super friendly staff. A great place to rent from!

Emily Bacall 
Rating:
4.0

Customer did not leave a comment.

Brennan Dippold 
Rating:
5.0

Customer did not leave a comment.

Tammy Desmond 
Rating:
5.0

Customer did not leave a comment.

Priscilla Leyva 
Rating:
5.0

Customer did not leave a comment.

Byungho Kang 
Rating:
5.0

Friendly staff & great service!

John Daly 
Rating:
5.0

Customer did not leave a comment.

Gintaras Grabnickas 
Rating:
5.0

The people working at this location were very helpful!

Andrea Burzon 
Rating:
4.0

Customer did not leave a comment.

Kristin Clark 
Rating:
5.0

Customer did not leave a comment.

Maureen Harkins 
Rating:
5.0

Customer did not leave a comment.

Kenneth Almon 
Rating:
5.0

Great experience! Forgot to take photos and wasn’t charged extra <3

Forrest Mitchell 
Rating:
3.0

I don’t know what happened to the days when the people you were renting from walked all around the truck with you, went over all the features, all the dents & dings? No one went over the mileage limit. Just told me to return it with the same amount of gas. Good luck! Locations for pick-up/drop off are getting limited so you have to drive 20-30 mins out of the way to pick-up/drop off which adds to your mileage. Other than that, no issues with the truck.

Tina Carey 
Rating:
4.0

Customer did not leave a comment.

wladislaw jandolenko 
Rating:
5.0

Customer did not leave a comment.

Emily Bacall 
Rating:
5.0

Customer did not leave a comment.

Steven O'Brien 
Rating:
5.0

Sue was great

COSETTE HIRSCHFELD 
Rating:
5.0

Customer did not leave a comment.

Val Somers 
Rating:
5.0

Not much. Tammy was the best. Very great service.

Eugene Lawrence 
Rating:
2.0

Customer did not leave a comment.

Jenny Nicolini 
Rating:
5.0

The van was clean and in great shape, everything worked as expected. My 'no' answer is because it had been smoked in and had a heavy stench of cigarettes. Otherwise it was a great experience.

marsdon Patricia 
Rating:
3.0

Customer did not leave a comment.

Walter Nelson 
Rating:
5.0

Customer did not leave a comment.

heidi rodriguez 
Rating:
5.0

Customer did not leave a comment.

Steven Adams 
Rating:
5.0

Customer did not leave a comment.

changxing lin 
Rating:
5.0

Customer did not leave a comment.

Paula MacVane 
Rating:
5.0

Customer did not leave a comment.

andre deAssis 
Rating:
5.0

Customer did not leave a comment.

David Glavin 
Rating:
5.0

Was great!

LOIS GOWEN 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Hanson 
Rating:
2.0

The phone pick up process was not easy!!

Lisa Williams 
Rating:
4.0

Faster check in process

LINDSEY PARSONS 
Rating:
5.0

The instructions on how to get the truck keys were not perfectly clear.

CRIS BLACKSTONE 
Rating:
5.0

Customer did not leave a comment.

Tyler Wentworth 
Rating:
3.0

This was the worst U-Haul rental experience I've ever had. The pickup using the app went fine but the return process was a nightmare. The app refused to upload a picture of the odometer and fuel gauge which prevented me from being able to turn in the truck on time. I had to call customer service which took an hour to have a call returned. This isn't the locations fault. The quality of the app needs to be improved. Very frustrating.

Justin Riggle 
Rating:
5.0

Nothing. I loved the whole experience.

William Ociepka 
No reviews have been submitted for this location.

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