Customer Reviews for Newcastle Self Storage
(U-Haul Neighborhood Dealer)

102 reviews

5109 Bert Kouns Industrial Loop   Shreveport, LA 71129

(318) 688-5849

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(318) 688-5849

5109 Bert Kouns Industrial Loop
Shreveport, LA 71129

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sheila Camp 
Rating:
5.0

Customer did not leave a comment.

LARRY BOLTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina Southward 
Rating:
2.0

Customer did not leave a comment.

Menyatta Griffin 
Rating:
4.0

Customer did not leave a comment.

Kevawn Berdoe 
Rating:
3.0

Customer did not leave a comment.

WILLIAM PHILL 
Rating:
5.0

Customer did not leave a comment.

Braden Thomas 
Rating:
5.0

Customer did not leave a comment.

Errol Bouse 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COCKERHAM 
Rating:
2.0

I called in advance to confirm my reservations and I was told there wasn't any available. The young man was nice about it however, it was very unfortunate.

Kimberly Kemp  |  Reservation 
Rating:
5.0

Fast & easy. Smooth transaction picking up and dropping it back off.

William Barrett 
Rating:
1.0

I was supposed to move my belongings in my storage Saturday Oct 26 but the facility was closed and they were not supposed to be.

Jamesha Ward  |  Reservation 
Rating:
2.0

Online it showed this facility open. They were not open at all on Saturday. Update your information!!!

Stephanie Pridgen 
Rating:
5.0

Nothing

Mykell Kirk 
Rating:
1.0

I made sure I returned the truck with the right amount of gas and I was still charged $34.99. Highly upset, no recommendations from me ever. I rented a uhaul a few days ago as well. So was recently charged $25 for gas on the first reservation so I knew not to return it without the adequate gas.

MONIQUE Dixon 
Rating:
1.0

Get new trucks,....... The trucks you have are old, and they cost to much to drive,.......... I spent 80 dollars gas in a enterprise car rental going to Ohio......... Spent 200 dollars in gas in a Uhaul truck coming back from Ohio........... makes no sense........... Upgrade your trucks

Ina Robinson 
Rating:
5.0

Customer did not leave a comment.

Ron Sikes 
Rating:
5.0

Customer did not leave a comment.

William Barrett 
Rating:
4.0

Did not receive first month free as was mentioned on Uhaul website when reserving truck and storage unit

James Johnston  |  Reservation 
Rating:
5.0

The staff was very helpful and courteous.

Ayanaca Peters 
Rating:
5.0

Customer did not leave a comment.

Ron Sikes 
Rating:
3.0

Customer did not leave a comment.

Gay Johnson 
Rating:
5.0

The CSR/Manager was exceptional. Truly pleasant.

Angela Latham 
Rating:
1.0

Customer did not leave a comment.

Cora King 
Rating:
5.0

When I picked truck up it was dirty and very low on gas and Newcastle was the drop off location,mountain grove,mo is the pick up on the uhaul

DEBORAH SCOTT 
Rating:
5.0

Customer did not leave a comment.

David Marshall 
Rating:
5.0

Customer did not leave a comment.

Diane Soderstrum 
Rating:
5.0

Courtesy staff, clean building and reasonable prices..

PEGGY HOUSTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ken Henson 
Rating:
5.0

Customer did not leave a comment.

GENE BEGGS 
Rating:
4.0

Assign a closer location for me- this was at least 15 miles out from my house when there is a large UHaul center within 2 miles.

Ed Leuck 
Rating:
4.0

Customer did not leave a comment.

BRUCE CAPEHART 
Rating:
5.0

Customer did not leave a comment.

DEBBIE HOLLOWAY 
Rating:
5.0

No problems at all. Easy to load/unload trailer onto property.

WILLIAM BARRETT 
Rating:
5.0

Customer did not leave a comment.

LES PIERCE 
Rating:
2.0

Employee was rude and unprofessional. i have posted my experience on social media hoping to discourage someone from renting from this location. Not the location i requested the equipment to be picked up .

HERSCHEL DELOACH 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE MCMILLIN 
Rating:
3.0

Customer did not leave a comment.

BRIAN JONES 
Rating:
4.0

Great customer service.

JAMES SEATON 
Rating:
5.0

Customer did not leave a comment.

Linda TALBERT 
Rating:
3.0

This location really needs to be clear about their opening times. They also need to be on time to open. This location is suppose to open at 9 but he did not open til 930.

EUGENE SIMS 
Rating:
5.0

The manager at this location was superior. He represented U-Haul very well. He is customer oriented and very nice to work with. He should be a trainer for U-Haul Company !!

PATRICK ADAMS 
Rating:
5.0

Great customer care. No problems at all.

DAVID MARSHALL 
Rating:
5.0

Customer did not leave a comment.

TODD GLORIOSO 
Rating:
3.0

Customer did not leave a comment.

LISA BURROUGHS 
Rating:
5.0

Customer did not leave a comment.

RON SIKES 
Rating:
4.0

While the trailer seemed to be well-maintained, the center swivel with wheel wells for the car's tires was not well-oiled and took much work to properly align for the car to be loaded.

GRANT HERRIN 
Rating:
3.0

Really could not understand why the prices at this location was so high and I was charged mileage I didn't have a choice I needed the truck then but three days before I rented from another location it was the 29.99 fee no mileage charge. Does uhaul determine the rates or the local rep? Weekends charge mileage? Just seems shady not consistent terms.

SHANNON HENDERSON 
Rating:
5.0

Customer did not leave a comment.

Thomas Lafortune 
Rating:
5.0

Customer did not leave a comment.

AUTUMN RAMSEY 
Rating:
4.0

Customer did not leave a comment.

NEKESHA BOWMAN 
Rating:
4.0

Customer did not leave a comment.

SHAWNA WILKINS 
Rating:
2.0

I was sent to this location for pick up and will never go back. The Assistant was smiles until my money was received then she told me I could hook up the trailer which was very dirty. When the trailer was hook up by the company representative my lights were not checked and the chains where left on the trailer. I asked for my money back after the rep. got smart with me then she call the district manager for a an approval to hook up my trailer. when I got to this location the first question I was asked was who hooked up the chains on this trailer ( I did but didn't now who the were supposed go. Wow I drove 240miles with trailer not hooked correctly and someone in Shreveport getting smarting off with me. Thanks I want be back!

BUFORD JACKSON 
Rating:
5.0

Customer did not leave a comment.

SIKES ACCOUNTING 
Rating:
5.0

however, the location was difficult to find...due to signage in bad location hidden behind the tree. Quick and easy drop off helped!

JOVANNIE WHITTEN 
Rating:
4.0

Thru no fault of the manager at the main U-Haul we had to go thru two trailers 1st was locked up brakes, 2nd was a trailer reported stolen and at least 6 more that were not serviced. But the manager hard efforts was able to locate a trailer for us, and a very good one I may add.

BRIAN GANTLEY 
Rating:
1.0

I had no assistance in hooking up trailer. had to get a family member to help. no one checked to see if trailer was hooked up properly and safe to tow.

WAYNE AYERS 
Rating:
5.0

Customer did not leave a comment.

ROBERT BURNS 
Rating:
3.0

It was very hard to locate. Saw a van w uhaul signage and drive in to discover key box and closed store ( Sunday )

WILLIAM KEATING 
Rating:
3.0

Customer did not leave a comment.

HOWARD TURNER 
Rating:
5.0

Thanks for the help.

RYAN GORECKI 
Rating:
3.0

Rented a truck, got one with a half tank of gas. No biggie, I returned it with 3/4 tank. The attendant wouldn't take it because the paperwork said it was full when I picked it up. I ended up paying to fill it up so I could return it, and incurred extra mileage costs because I had to go find a gas station. And to top it off I just saw my card statement and I was overcharged by over $50! I will not use this location again, and I may not use U-Haul again as well.

ERICK ARCENEAUX 
Rating:
4.0

Customer did not leave a comment.

BRITTANY MARRERO 
Rating:
1.0

I made my reservation a week in advance. On the day before my move I was informed they would not have a truck for me, I told them that was unacceptable for I had to be in mississippi for my new job. I paid extra for a dolly and pads to be in the truck which WERE NOT! I called the facility and informed them of this, and was told they would call me back which NEVER happened. I called back later and asked if I could receive a refund for the price of the Dolly and pads and once again was told they would call me back which STILL NEVER HAPPENED! On top of all that the U-Haul broke down on me during my move. During the move it started to rain, in which case the U-Haul leaked all over my possessions in the truck. The lady at the U-Haul place was very rude and acted as if she did not care. This WILL BE THE LAST TIME I use your services. 3 weeks later I have yet to receive a phone call or refund for the purchase of items not in the truck that I paid for.

ANTHONY CIMINO 
Rating:
2.0

The trailers are in a very low area and hard to hook up and no pig tails for the lights

fred gault 
Rating:
5.0

Customer did not leave a comment.

Ruth Fetterman 
Rating:
5.0

Customer did not leave a comment.

drew davis 
Rating:
5.0

Customer did not leave a comment.

Ronald Frazier 
Rating:
5.0

Customer did not leave a comment.

LATONYA COLEMAN 
Rating:
5.0

this was not the original location i chose. i chose one close to my house. I recieved a text from Cubble Hole I called the number and was told the truck was there for my pick up the next day at noon. When i arrived, i was told the truck was on the other side of town. the lady at New Castle was most helpful.

PAUL WEAVER 
Rating:
5.0

The experience and professional service was great!

Lester Brown 
Rating:
5.0

They were very helpful trying to get me the size trailer I needed

LINDA BROWN 
Rating:
4.0

Customer did not leave a comment.

glenda kimball 
Rating:
5.0

Customer did not leave a comment.

MATT PRUDEN 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SMITH 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ACKLEN 
Rating:
4.0

Customer did not leave a comment.

JERRY RAMSEY 
Rating:
5.0

I wouldn't change a thing everything was wonderful from the staff to other customers.

DENE HUMPHRIES 
Rating:
4.0

Drop off location employee was too bussy with other coustomers and directed me several times to drop the trailer in different locations until finally giving me a final location?

FORREST FAIR 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WILKINS 
Rating:
5.0

Customer did not leave a comment.

Greg Dvorak 
Rating:
5.0

Customer did not leave a comment.

EVON ADDISON 
Rating:
5.0

Customer did not leave a comment.

FREDRICK WILLIS 
Rating:
3.0

Customer did not leave a comment.

SUSAN NURDIN 
Rating:
5.0

Would not recommend this because it is U-Haul not because of any failure on Newcastle's part.

JOHN HIGGINBOTHAM 
Rating:
5.0

Very helpful people. Only reason that this move was not a total disaster as far as U-Haul was concerned.

JOHN HIGGINBOTHAM 
Rating:
5.0

Take Lindell Chevron in Round Rock, TX out of your network. The owner refused to take the tow dolly when I got to my destination. He said they couldn't accept returns. As I manuvered my way around the parking lot one of the employees asked if I was dropping the dolly off, and made his way over to help. I asked if I could, that would be great, but the guy inside said I couldn't? The employee said "oh. Well, he's the boss." and turned back around. Not impressed.

JASON RANDALL 
Rating:
4.0

Customer did not leave a comment.

BERNARD DUDDY 
Rating:
4.0

Customer did not leave a comment.

JEFFREY FRAZIER 
Rating:
3.0

the tie downs on the car dolly were almost impossible to use. The ratchet on the tie downs were rusty and it took three grown men to get them to work in order to tighten the tie down straps. I reported this upon returning the dolly. I hope the problem has been addressed.

Marcia Demarigny 
Rating:
3.0

Customer did not leave a comment.

WILLIE HARRIS 
Rating:
5.0

the woman that assisted me was very personable, polite and very helpful. Unfortunately I do not remember her name.

TERRELL ANDERSON 
Rating:
5.0

Customer did not leave a comment.

DOREEN ANSELL 
Rating:
5.0

I requested the truck for a 0800 pickup. U-Haul scheduled the pickup for 1700..?? The Truck was useless to me for the first day. I only had the weekend to accomplish this move, needless to say this did not happen. I will now have to rent a second truck to finish as the first day was wasted waiting for U-Haul to have a truck for me. I find it hard to believe that this truck I had to wait for was the only 26' truck in the Shreveport/Bossier LA area. I'm sorry to say that when I rent the second truck to finish the move it will not be a U-Haul. The rental location employee was very helpful and apologetic as she tried to explain U-Haul convoluted policy concerning local vs. one way rentals and why I had to wait for a 'local' customer to finish before I could have the vehicle that I had reserved.

DAVID BERTELIN 
Rating:
5.0

Great location and really nice sales person!

Wanda Doughty 
Rating:
5.0

Customer did not leave a comment.

WADE ERICKSON 
Rating:
3.0

My only complaint was that approx. 5 days prior to renting the trailer, I spoke with an associate at the Hearne Ave. store and thought it was cleared for me to pick the trailer up at that location. The Hearne Ave. store was closer to my house and opened at 7a. verses the Newcastle opened at 9a. My 4hr trip down to Lafayette, La. was delayed 2 hrs. that day. Please improve your communication with your stores to the customer.

LISA MCWETHY 
Rating:
4.0

Thetruck wasnt with the autotransport and I had to drive across town to pick up the truck and take it back to the autotransport, I ordered both of them together online but they didnt come together the whole thing became a huge pain, very bad service

RYAN BLOOR 
Rating:
4.0

The only problem was that when I made the online reservation, I asked for pickup in Bossier City. I was notified that the only available truck the requested size was about 30 minutes away. Therefore, it took about an hour or more of our day to pick up.

JUDY THOMPSON 
Rating:
3.0

Customer did not leave a comment.

NANCY WILSON 
Rating:
3.0

Improve trucks. Clean out ash tray. Fix discrepancies between website and location.

MATTHEW SPEARS 
Rating:
4.0

Staff was really helpful, but truck was in unsafe condition. needed wipers, check engine light was on, needed alignment

Steven Womeldurf 
No reviews have been submitted for this location.

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