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SueEllen P
Customer Reviews for New Hope Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highway robbers
Marie UReturned after business hours and didn’t have the costumer contacted us back. We just follow the instructions in how to return after business hours in the parking lot.
Reginaceli MI was disappointed with a few things. The woman who checked us in told us the truck was full of gas and to ensure it was full when we returned it. When we checked the fuel gauge, it was below the full line but I assumed that must be where “full” was for the vehicle since the woman had so strongly said it was full. We put 9 gallons of gas in before returning the truck. We only drove 22 miles. There is no way we used 9 gallons of gas. And sure enough, the fuel gauge was much higher. This felt very shady. Additionally, we returned the truck after hours and did it realize that there would be an ask for pictures. We were trying to be efficient so I competed the steps online while my husband returned the key. Little did we know that the third step would be providing pictures. That should have been a step one or it would have been nice if it had been outlined up front so we knew to keep the keys. At 10pm this was not a stresser we needed. Thanks!
Erin MService lady was exceptional. My 6yr old daughter got stung by a bee just walking up to the steps & the lady pulled out a first aid kit, talked to her, and helped her feel better. She even led us out a back way to the parking lot to avoid going by where there could be bees since my young daughters were scared of getting stung again. She went way above and beyond what she needed to do.
Ben DOver 45 min wait to check out trailer. Lights did not work. No one was around when I went to return. I stood in the office and called the office number. No answer. The woman working was apparently in a truck. Invest in a cordless phone or forward to a cell when away from the desk.
Timoothy HThe office was closed so I dropped off the keys in the drop box. Didn't have any issues other than knowing where to park the uhual truck. Space was limited for a 20 foot truck.
Nue Thave trailers available at more locations
Douglas HThis is my second time using this location within a month. The lady at front desk Megan was very helpful and very pleasant. I will always go there. Customer service is amazing.
MAWUENYA SThe Uhaul website is terrible. It filled information incorrectly after I had entered it correctly. The New Hope location employee said they could not find the unit I returned on the date scheduled. I was charged an after hours fee but was not made aware of this fact ahead of time. I waited 20 minutes to pick up my rental while the office door was locked with a sign saying the employee was "in the back." When he finally did arrive in the office he smelled like an ashtray. This experience was an absolute disaster. I will NEVER use Uhaul again.
William SVery efficient and helpful hooking up and explaining.
Betsy BI had some items to get dumped today so I found U-Haul online and they had a truck ready for rental. The sie was New Hope and it was right on time!
LESLIE GWould be nice if online check in had an expedited pick up process or priority at the scheduled pick up time. But the woman at the desk was super nice and got me going as quickly as she could. Strong customer service. Thanks!
JOSEPH YI requested a dolly and two wheel cart. When I picked up the truck they were not there. I noted this during the online check in process and provided photo evidence but I was still charged at checkout. I emailed them speaking the charges but have not heard back.
Thomas MI did not receive the equipment I paid for. There was no one to reach about it. After hours should not mean no help
David DI will be calling in the morning to refute the amount charged for this rental.
Amy DIt takes a long time to pick up the truck with all of the picture taking and such. I am not sure I would do it this way again.
Cheryl SThe store opens at 9am. There was no one on site until 9:15. There were 3 groups of people waiting and watched them pull in and open the door. The agent was very friendly and professional so, not a big deal she was a little late.
Ryan LThe lady who helped me was awesome. I think this was a pretty great experience and I would definitely rent from here again.
JANELLE RVery good service.
Todd FI had amazing customer service. She went above and beyond and made the experience very good for us.
Paul HLocation is very small and full of non uhaul business.
Craig BThe building was locked and no one was there during hours stated on the door that said they would be open.
Michael DExcellent service and so easy
Todd HThe driver’s side view mirror could not be adjusted so I could not see behind me to merge or change lanes.
Michael MFast check out which was impressive
Andy MThank you
stephen sDolly was loose in back on pickup. Employee was dishonest about gas in tank, leading to $72 fee that customer service had to rectify.
Shane HYou guys did an awesome job helping me!!!
Shinny TI paid for two extra days and was charged for two extra days when I dropped the trailer off a day early.
PATRICK LDash lights were out and tow haul would get stuck on.
DYLAN SDropped off after dark and had no issues with online drop off. Easy! Well lit parking lot.
Grant EGreat customer service, unit was exactly as advertised.
Mark SI can't think of anything else at this time because I was satisfied with the service.
LAMECK OThe vehicle pulled bad to right, was a struggle the whole way
Chad CTires on trailer were worn out. Worried about a flat for three days
Scott FFine
Erik SAlways get a vehicle available so that customers will not have to wait just like I didn’t have to wait. Service was excellent.
Nathaniel BService was outstanding!
DANIEL MHreat equipment and help
Robert TIt was great.
Kristi SI was supposed to get an email receipt and I haven’t received it yet . Dropped it off around 5:30
RANDY WThe only issue I encountered was with the reservation itself. I originally selected St. Michael, MN as the pick up location. The actual pickup location was first scheduled for Crystal, MN, and then New Hope, MN. This information was not communicated until the day before my pickup. The latter locations are a significant distance from my home, and due to the varying hours of operation, this created some time compression issues. The dispatcher explained that when reservations are made, the selected pick up location is a preference only. It would be helpful to have this called out more prominently in the online reservation process. Apart from that, my experience was good overall.
Richard WI rented it for 24hrs. 7.30 am to 7 30 am The office didn't open till 9am . No text for self check out. The lady said I can return the truck anytime Sunday. Later I got text saying I had to return the truck by 6.30 pm The truck was empty on fuel when I rented. Barely made it to gas station.
Prasanna D