Customer Reviews for New Hope Storage
(U-Haul Neighborhood Dealer)

370 reviews

9300 52nd Ave N   New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)

(952) 466-6213

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(952) 466-6213

9300 52nd Ave N
New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James Freese 
Rating:
1.0

Highway robbers

Marie Uden 
Rating:
5.0

Customer did not leave a comment.

Elden Paczkowski 
Rating:
3.0

Returned after business hours and didn’t have the costumer contacted us back. We just follow the instructions in how to return after business hours in the parking lot.

Reginaceli Meyer 
Rating:
4.0

Customer did not leave a comment.

Eric Kolbeck 
Rating:
3.0

I was disappointed with a few things. The woman who checked us in told us the truck was full of gas and to ensure it was full when we returned it. When we checked the fuel gauge, it was below the full line but I assumed that must be where “full” was for the vehicle since the woman had so strongly said it was full. We put 9 gallons of gas in before returning the truck. We only drove 22 miles. There is no way we used 9 gallons of gas. And sure enough, the fuel gauge was much higher. This felt very shady. Additionally, we returned the truck after hours and did it realize that there would be an ask for pictures. We were trying to be efficient so I competed the steps online while my husband returned the key. Little did we know that the third step would be providing pictures. That should have been a step one or it would have been nice if it had been outlined up front so we knew to keep the keys. At 10pm this was not a stresser we needed. Thanks!

Erin Maisch 
Rating:
5.0

Service lady was exceptional. My 6yr old daughter got stung by a bee just walking up to the steps & the lady pulled out a first aid kit, talked to her, and helped her feel better. She even led us out a back way to the parking lot to avoid going by where there could be bees since my young daughters were scared of getting stung again. She went way above and beyond what she needed to do.

Ben Dubay 
Rating:
4.0

Customer did not leave a comment.

Jason Witting 
Rating:
5.0

Customer did not leave a comment.

shahid hussain 
Rating:
4.0

Customer did not leave a comment.

Patrick Carlson 
Rating:
3.0

Customer did not leave a comment.

lottie Green 
Rating:
2.0

Over 45 min wait to check out trailer. Lights did not work. No one was around when I went to return. I stood in the office and called the office number. No answer. The woman working was apparently in a truck. Invest in a cordless phone or forward to a cell when away from the desk.

Timoothy Hoefs 
Rating:
5.0

Customer did not leave a comment.

Robert Van Winkle 
Rating:
4.0

Customer did not leave a comment.

Alexandria Van Sloun 
Rating:
5.0

Customer did not leave a comment.

Colleen Ealey 
Rating:
5.0

Customer did not leave a comment.

keith leiran 
Rating:
5.0

Customer did not leave a comment.

Evgenii Matrianov 
Rating:
4.0

Customer did not leave a comment.

Thomas Holter 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SCHEIG 
Rating:
4.0

The office was closed so I dropped off the keys in the drop box. Didn't have any issues other than knowing where to park the uhual truck. Space was limited for a 20 foot truck.

Nue Thao 
Rating:
5.0

have trailers available at more locations

Douglas Hayhurst 
Rating:
5.0

This is my second time using this location within a month. The lady at front desk Megan was very helpful and very pleasant. I will always go there. Customer service is amazing.

MAWUENYA SOSSOU 
Rating:
5.0

Customer did not leave a comment.

Filipp Tychina 
Rating:
4.0

Customer did not leave a comment.

Teresa Dukowitz 
Rating:
3.0

Customer did not leave a comment.

Kennis Tilmon 
Rating:
1.0

The Uhaul website is terrible. It filled information incorrectly after I had entered it correctly. The New Hope location employee said they could not find the unit I returned on the date scheduled. I was charged an after hours fee but was not made aware of this fact ahead of time. I waited 20 minutes to pick up my rental while the office door was locked with a sign saying the employee was "in the back." When he finally did arrive in the office he smelled like an ashtray. This experience was an absolute disaster. I will NEVER use Uhaul again.

William Solvang 
Rating:
3.0

Customer did not leave a comment.

Joel Rengel 
Rating:
3.0

Customer did not leave a comment.

Toby Skogen 
Rating:
5.0

Very efficient and helpful hooking up and explaining.

Betsy Bolte 
Rating:
5.0

Customer did not leave a comment.

Aaron Allison 
Rating:
5.0

Customer did not leave a comment.

dennis acrea 
Rating:
5.0

Customer did not leave a comment.

Ric Gross 
Rating:
5.0

Customer did not leave a comment.

ZINA FIZER 
Rating:
5.0

Customer did not leave a comment.

David Teicher 
Rating:
5.0

Customer did not leave a comment.

TYLER FURCH 
Rating:
5.0

I had some items to get dumped today so I found U-Haul online and they had a truck ready for rental. The sie was New Hope and it was right on time!

LESLIE GILES 
Rating:
5.0

Would be nice if online check in had an expedited pick up process or priority at the scheduled pick up time. But the woman at the desk was super nice and got me going as quickly as she could. Strong customer service. Thanks!

JOSEPH YECHOUT 
Rating:
3.0

I requested a dolly and two wheel cart. When I picked up the truck they were not there. I noted this during the online check in process and provided photo evidence but I was still charged at checkout. I emailed them speaking the charges but have not heard back.

Thomas Messerli 
Rating:
3.0

I did not receive the equipment I paid for. There was no one to reach about it. After hours should not mean no help

David Dechaine 
Rating:
1.0

I will be calling in the morning to refute the amount charged for this rental.

Amy Dixon 
Rating:
4.0

It takes a long time to pick up the truck with all of the picture taking and such. I am not sure I would do it this way again.

Cheryl Schmura 
Rating:
1.0

Customer did not leave a comment.

Treva Geddes 
Rating:
5.0

Customer did not leave a comment.

Randy Weber 
Rating:
5.0

Customer did not leave a comment.

Daniela MoscosoDonoso 
Rating:
5.0

The store opens at 9am. There was no one on site until 9:15. There were 3 groups of people waiting and watched them pull in and open the door. The agent was very friendly and professional so, not a big deal she was a little late.

Ryan Lazenby 
Rating:
4.0

Customer did not leave a comment.

Chris Warren 
Rating:
3.0

Customer did not leave a comment.

Frederick Gray 
Rating:
5.0

Customer did not leave a comment.

Alan Braaten 
Rating:
5.0

The lady who helped me was awesome. I think this was a pretty great experience and I would definitely rent from here again.

JANELLE RYDBERG 
Rating:
5.0

Customer did not leave a comment.

Beth Scaramuzza 
Rating:
5.0

Very good service.

Todd Fitzgerald 
Rating:
5.0

I had amazing customer service. She went above and beyond and made the experience very good for us.

Paul Harms 
Rating:
2.0

Location is very small and full of non uhaul business.

Craig Bodin 
Rating:
2.0

Customer did not leave a comment.

Jeremy Lembeck 
Rating:
1.0

The building was locked and no one was there during hours stated on the door that said they would be open.

Michael Don 
Rating:
5.0

Customer did not leave a comment.

ROGER CONNOLLY 
Rating:
4.0

Excellent service and so easy

Todd Heeringa 
Rating:
5.0

The driver’s side view mirror could not be adjusted so I could not see behind me to merge or change lanes.

Michael Martino 
Rating:
5.0

Fast check out which was impressive

Andy Moses 
Rating:
5.0

Thank you

stephen santele 
Rating:
2.0

Dolly was loose in back on pickup. Employee was dishonest about gas in tank, leading to $72 fee that customer service had to rectify.

Shane Hamp 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER HARLANDER 
Rating:
5.0

You guys did an awesome job helping me!!!

Shinny Taylor 
Rating:
4.0

Customer did not leave a comment.

PHOURASMY PHILAVANH 
Rating:
4.0

Customer did not leave a comment.

Karly Hennen 
Rating:
3.0

Customer did not leave a comment.

Trevor Brink 
Rating:
1.0

I paid for two extra days and was charged for two extra days when I dropped the trailer off a day early.

PATRICK LAPADAT 
Rating:
4.0

Customer did not leave a comment.

Maria Fatima Beristain Estein 
Rating:
5.0

Dash lights were out and tow haul would get stuck on.

DYLAN STEMAN 
Rating:
5.0

Customer did not leave a comment.

Sergey Stroganov 
Rating:
4.0

Dropped off after dark and had no issues with online drop off. Easy! Well lit parking lot.

Grant Eull 
Rating:
3.0

Customer did not leave a comment.

Slava Goldstein 
Rating:
5.0

Customer did not leave a comment.

GREGORY HEIDRICH 
Rating:
5.0

Customer did not leave a comment.

Adam Lynn 
Rating:
3.0

Customer did not leave a comment.

ASHLEY LEWIS 
Rating:
5.0

Great customer service, unit was exactly as advertised.

Mark Severson 
Rating:
4.0

Customer did not leave a comment.

COLE EPPING 
Rating:
5.0

Customer did not leave a comment.

ANNE SWEET 
Rating:
3.0

Customer did not leave a comment.

PATRICK QUIGG 
Rating:
5.0

Customer did not leave a comment.

ANTHONY KANNEH 
Rating:
5.0

I can't think of anything else at this time because I was satisfied with the service.

LAMECK ONDERI MAGARA 
Rating:
5.0

Customer did not leave a comment.

Chris Sorensen 
Rating:
2.0

Customer did not leave a comment.

mitchel schultz 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER GAFFNEY 
Rating:
5.0

The vehicle pulled bad to right, was a struggle the whole way

Chad Charboneau 
Rating:
5.0

Customer did not leave a comment.

KENT DAVID MARSH 
Rating:
5.0

Customer did not leave a comment.

NATHAN JANZEN 
Rating:
2.0

Tires on trailer were worn out. Worried about a flat for three days

Scott Friel 
Rating:
5.0

Fine

Erik Streufert 
Rating:
5.0

Always get a vehicle available so that customers will not have to wait just like I didn’t have to wait. Service was excellent.

Nathaniel B Garpue 
Rating:
5.0

Customer did not leave a comment.

KENT DAVID MARSH 
Rating:
5.0

Service was outstanding!

DANIEL MARTIN 
Rating:
5.0

Customer did not leave a comment.

CARTER REESE 
Rating:
4.0

Hreat equipment and help

Robert Timlin 
Rating:
5.0

It was great.

Kristi Stenstrom 
Rating:
5.0

I was supposed to get an email receipt and I haven’t received it yet . Dropped it off around 5:30

RANDY WITKOWIAK 
Rating:
3.0

The only issue I encountered was with the reservation itself. I originally selected St. Michael, MN as the pick up location. The actual pickup location was first scheduled for Crystal, MN, and then New Hope, MN. This information was not communicated until the day before my pickup. The latter locations are a significant distance from my home, and due to the varying hours of operation, this created some time compression issues. The dispatcher explained that when reservations are made, the selected pick up location is a preference only. It would be helpful to have this called out more prominently in the online reservation process. Apart from that, my experience was good overall.

Richard Wyman 
Rating:
1.0

I rented it for 24hrs. 7.30 am to 7 30 am The office didn't open till 9am . No text for self check out. The lady said I can return the truck anytime Sunday. Later I got text saying I had to return the truck by 6.30 pm The truck was empty on fuel when I rented. Barely made it to gas station.

Prasanna Dabade 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY WEST 
Rating:
5.0

Customer did not leave a comment.

Sheri Lavoie 
No reviews have been submitted for this location.

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